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Residential property managers, property managers with mixed portfolios, and managers of community & homeowners associations.
DoorLoop is used by property managers and owners to simplify and automate residential, commercial, affordable housing, and community association portfolios.
I'm a huge fan of using applications like these to help streamline tasks, and Buildium does a great job for the rental property sector.
The customer service is absolutely awful. No one on the line can ever do anything about the tech problems and such.
Customer service is outstanding and the number of add-on services are impressive. I use Buildium daily and it's become my one-stop shop for how I manage our properties.
A lot of the entering and how to get the reporting to look on paper can be very time-consuming and confusing. Owners are often confused how pre-payments are labeled as well.
The software is a great place to start for management companies. It's affordable and worth spending a little more to have a lot more function.
It is frustrating that email communication can not be streamlined through this software. You can send an email out to a tenant, but they are not able to reply to the email through this method.
It has great reporting, an intuitive workflow and website, an awesome customer portal, and a nice owner portal. It even comes with document management.
Their "known issues" have cost me THOUSANDS in productivity loss. They don't offer credits, discounts or anything of value and they don't fix the issues for months.
DoorLoop is very easy to use. Everything that is important to us is integrated into DoorLoop and their customer service has been fantastic to get us up and running quickly.
The lack of direct phone service when there are customer support issues. Submitted tickets to request a callback and then not getting one is very frustrating.
Great customer service and a great product. It has been essential for growing my business and streamlining processes.
My only complaint about the software is that you cannot break down expenses by each individual apartments, only by main property.
The ease of use between multiple bank accounts is a lovely feature. Tracking expenses and i love the reports we can get from a click of the button, like the rent roll.
So some of the functionality is still being developed. That being said, I have yet to make a dev request and be told "no" - DoorLoop really listens to what is needed AND tries to understand why.
Delighted to see the features and tools are highly intuative and user-friendly. Between the web interface and app, I was glad to see software that looks like it was built today vs the 1990's.
Text message tracking would allow the software to streamline the eviction court preparation process.
Bobby: Hello, I'm Bobby. I'm a real estate agent and property manager, and I give Buildium five stars. For more reviews like this, click below. Actually, I didn't have any other software. I was a new company and I'd just started. And a friend of mine actually had Buildium and she used it for her hundreds of properties that she managed. And I asked her, what is it that I should use to really help me get my business started right away? And she suggested that I use Buildium. Well, the main thing I liked about Buildium was that it was from soup to nuts. It offered me everything I needed. As a matter of fact, it's almost like having an administrative assistant. And so, I was so blessed to be able to have this program, which does everything for my marketing in the beginning, all the way through to moving someone out at the end. It has so many apps that connect to this program and they're just amazing. And together, it just makes it so much easier for me to run my business by myself. For me, it was fairly easy to get started. Just because the week that I was actually doing all the videos, we happened to have a week of snow in Louisville. So, how lucky I was to be able to have that snow, because I sat down and went over video after video. And in those videos, I was able to learn step-by-step what to do to be able to set up my system and really make it effective for me as I moved forward into it. It's a little challenging if you don't have that much time. But if you've got the time to really sit down and just focus on it for a week or so, you can really set yourself up for success. I recommend Buildium greatly to anyone, and I always share that with people around me who are in the property management industry, because I do not know what I would do if I did not have Buildium. Every day when I wake up, I go through my system and think, wow, how lucky I am to have this helping me manage my properties. I have 28 units. And to be able to do that by myself and do the labor and the repairs and all of that, it's a lot. And so, Buildium really helps me organize and keep all that in line. So when people ask me, what system do you need to use? I tell them, no question, it's Buildium.
Charlie: Hi, I'm Charlie. I'm broker and owner and property manager with Front Porch Properties here in Madison, Wisconsin. We're a small boutique property management. We handle single family short-term rentals, and then smaller multifamily portfolios. We would give Doorloop five out of five stars. We used a software platform that is online right now. We just felt that that platform didn't have all the tools integrated into one space, and then we thought that was what was really missing. And so that's why we took the opportunity to meet with Doorloop and have the conversation about, "Here's what we have that is what we think is wrong, what we'd like to fix in the future, and if we grow our company, how would Doorloop grow with us?" And they seem to match all those needs. The ultimate reason we decided to go with Doorloop is because everything's in one platform, from managing tenant requests, handling applications that come in, and we can create specific ones on property, we can do all of our advertising, we can keep all of our files in one space. And I think one of the better things is from a income and reporting, to get all of our distribution and information to our ownership groups, but also, our tenants have a portal where they can use it and be very integrated to pay all their stuff online. So again, just everything seems to fit into one area, and that was really, really important to us. Onboarding Doorloop seemed to be very easy. They gave us some really nice instructions of how to pull information out of our old system, what it would look like... Basically onboarding all the information we needed for Doorloop. And then it was just some simple training. We went through their online academy, learned all of their steps, and anytime we've had any particular issues or stuff that we didn't know how to handle, they've been available to either chat with us or to jump on a call. Well, we recommend Doorloop highly to other people that are running property management companies, or if you're managing your own small portfolio of properties, we would say give Doorloop at least a chance. Look at their software, look what they're offering and see if it's right for you.
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