Eventzilla vs ThunderTix: Which is a better fit?

Lorena: Hi, my name is Lorena. I'm an event coordinator for a small to medium-sized business, and I give Eventzilla a five star. I use Eventzilla as our preferred event ticket management system for our attendees to register for the tickets, transfer, be able to view the agenda, and even have access to passkey link to book our rooms for our attendees. What I like most about Eventzilla is how it's user-friendly. It's easy for anyone at your position even if you're not an event coordinator, you might be in HR, you might be the owner yourself of the business, of the event that you're having. It's very user-friendly. It's pretty much like setting up a social media profile. You're able to see the categories you need and customize it just the way you like. I think the only thing that I would improve about Eventzilla is I feel like it is a newer startup type of a company. So you're probably only going to talk to the same one or two people. So there may be a little bit of lag when it comes to customer service, but they always get back to you. But you can definitely tell they are managed by just a handful of people. So hope is they grow, they can expand their customer service. That way we can give better service to our attendees as well.

Brienne: Hi, my name is Brienne, I am the founder of a local marketing agency, and I am the only employee. I rate ThunderTix as a five out of five. The prior platform that I was using was an extension of Snap's website builder called Ecwid, and it became clear very quickly that between the clunky setup and the very minimal features that we needed for this client, that it would not do us any good. I even had to end up hiring out two extra team members part-time, and we all still couldn't figure it out. Ecwid's customer service was terrible, and so it became imperative that we found an easier solution because at that point, I had less than 24 hours to launch the ticketing site for my client. I had a little window of time to research some of the ticketing sites online, and what I appreciated about ThunderTix is they got back to me immediately with some of the questions I had before I chose them, and both the price point and the features we needed to start right off, within a mere day or two, were available immediately. We also knew that we needed a donation ability and fundraising ability to our campaign, and they were very clear that that was easy and possible through their site. Ticketing sites are not my forte. I am someone who likes to delegate out. But because I had about 24 hours to get this launched for my client's performance season that was beginning, I found the ease of setup extremely straightforward, the elements for creating events, for creating donations, for getting the links set and out into my website, into social media, that was really straightforward. Most importantly, this was by far the most exceptional customer service that I've ever received, pretty much from any outside provider that I've worked with, software and otherwise. They responded to my questions, they have tons of trainings, and I needed some quicker turnaround, so they responded to my questions promptly. They're always kind and patient, and for those of you in the ticketing world, this may be something that you're very used to, but for someone learning the platform in such a short amount of time and having that kind of support and encouragement, this made all the difference in me being able to get the product set up, get it out for my client, and ultimately have better results than what they've had in past performance seasons. ThunderTix would be my top choice for anyone primarily because of the ease and straightforward setup. I am someone who likes drag and drop, show me how to do it, visual, and also for their customer service. When you are in a crunch, when there is something that you aren't understanding and you need to know that answer, their customer service and their team has been exceptional. They are prompt with responding, which I really appreciated when I was working on this over weekend hours, for example. And they also are very clear in their instructions. That's the distinguishing factor for some of the other sites that I had been researching, wasn't quite as obvious what the steps were, and for those who are in the ticketing world, this is something that is so comprehensive, even down to the variety and types of reports that you can print. Now, for me, I'm still pretty straightforward, I need just certain data to give to my client, but the reports options are extensive. So whatever you might need, whatever you might need to look at for your event, your ticket types, your patrons, your fundraising campaign, for these elements, there are so many things that I would encourage folks to try with ThunderTix first, and this is me not even yet utilizing all the capabilities that I can tell that their site provides. So I've been really grateful, I would say looking forward, we're going to be adding gift certificates, we're going to be using their built-in mailer and reminders, it's really exciting what's already happened and improved for my client's performance season success, and ticket sales and donations, and I know there's more to come.