Practice-Web vs Lighthouse 360: Which is a better fit?

My overall experience is very good and it’s very easy to use. Their monthly support system is also excellent I highly recommend to use their monthly support.

Nelson N

Customer Service

Our office was unsure about which electronic patient management software to get after a bad experience with our previous program and Practice Web was recommended to us.

Overall, my experience has been fairly positive. Tech support has been responsive and helpful and with help, it has been able to meet most of our needs.

I've added a stand up computer on the clinic floor because most entries are so quick, it's a waste of energy to sit down.

Very good customer service is a bonus. It's easy to contact them and all the representatives I've dealt with are friendly, willing to help, and they absolutely know what they are doing.

Nothing that I can think of. All problems are minor and resolved quickly.

I really have nothing but high praise for the software and the company. I would recommend them to any dental office looking for great practice management software at an affordable price.

One option at the bottom of the scroll down menu for chart face would be nice. Also, my network computer manager has always hated that this is not a web product by current definitions.

Ease of confirming appointments is good; recall management is good; customizing reminder frequency is good.

The whole purpose we pay for this service is to be able to use it to connect with patients and giving patients in 2019 the option to opt out is annoying when I cannot contact them.

It is a great software for confirmations, and recall. It definitely has helped to improve our patient scheduling.

Templates are too restrictive. The worst failure is when I needed them the most which is when I needed them to help me contact patients about important, life-saving messages about the Corona Virus.

The features that our office likes most about Lighthouse is the ability to send out last minute appointment availability when there is a cancellation in our schedule.

Melissa M

Director of marketing

Intra office messaging wasn’t really something we used or needed and I felt this feature distracted my employees more than it benefited them.

I like all of the features of Lighthouse 360. It is very user friendly.

A little less than a year ago we switched to another program as they offered a little bit of a cheaper price. Biggest mistake we have ever made.