ABELDent vs Practice-Web: Which is a better fit?

Abeldent Staff are always wonderful to deal with and always helpful. It is rare that I need to contact the Abeldent Software Support for help.

Jennifer J

Dental Administrator

There were certain functions with billing that would only work if you followed through with the second function otherwise you would get errors and the system would crash.

When working, whether is be in the schedule, accounts, contacts, it is straightforward and has a good very good flow. The Abeldent help section has very good explanaition on topics, when needed.

I dislike the Abel Logo, only because I can't submit this survey without an answer in this field.

Ease of use on a daily basis, great reports, ease of scheduling and great support when we need it.

Error message popping out. Multiple use of computers at the same time gives some issues.

The Abeldent Sotware Support is excellent. Abeldent Staff are always wonderful to deal with and always helpful.

Some specific reports and statistics are difficult to obtain.

My overall experience is very good and it’s very easy to use. Their monthly support system is also excellent I highly recommend to use their monthly support.

Nelson N

Customer Service

Our office was unsure about which electronic patient management software to get after a bad experience with our previous program and Practice Web was recommended to us.

Overall, my experience has been fairly positive. Tech support has been responsive and helpful and with help, it has been able to meet most of our needs.

I've added a stand up computer on the clinic floor because most entries are so quick, it's a waste of energy to sit down.

Very good customer service is a bonus. It's easy to contact them and all the representatives I've dealt with are friendly, willing to help, and they absolutely know what they are doing.

Nothing that I can think of. All problems are minor and resolved quickly.

I really have nothing but high praise for the software and the company. I would recommend them to any dental office looking for great practice management software at an affordable price.

One option at the bottom of the scroll down menu for chart face would be nice. Also, my network computer manager has always hated that this is not a web product by current definitions.