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Architects and Engineers - if you don't draw blueprints, we are not your solution.
Telecommunications, Wireless and IoT, Audio-Visual Installers, Security and Alarm Integrators, Managed Print Providers, and Service Providers
The software is easy and almost fun to use, the data it provides is very useful and it all just makes sense. If we have questions or problems, the staff at BaseBuilders is super responsive.
The interface is hard to use and it's difficult to search and find items in lists.
We had trial copies of the Delteks of the world, but for a small company, we needed a product that was easy to implement, had great service help, and integrated completely with Quickbooks.
The software can be very slow at times, and it is hard for me to multitask with it open on my computer.
It easily tracks my time, and I love the ability to add comments on each task.
I am more of the technical support person in our office, I installed Praesto AE, do the updates, and trouble shoot.
I like that we are able to see if we are profitable or not on a project. It allows us to see how much we are actually paying versus what we are charging.
As we use it a lot during the day, it slows down more until it freezes.
Completely stable and user friendly platform. They are constantly improving the product in a good way.
Our experience was so bad that the high points of the software were overwhelmed by the poor support and complete lack of attention from their higher-ups.
Full-featured CRM & PSA which has good service ticketing, good workflow automation, good custoer and employee portals, good email analytics, and every other feature you could ask for.
Overall average experience due to the lack of versatiliy and add on use as a CRM system, the mobile app was rudimentary. We moved away from Tigerpaw after a few years.
Workflows are also a very powerful tool within this system that we use extensively to automate operations. It's easily the best and the most affordable platform we have used.
Much of what I read and see regarding negative feelings comes from a place beyond the control of Tigerpaw.
I am very grateful to have a team of people who work so hard for us every day. The team treats us like we matter, they care if we are happy and we are much more than a ticket number to them.
Expensive software and we wasted a lot of money.
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Base Builders
Top FeaturesRev.io PSA
Base Builders
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