Agency Matrix vs EZLynx: Which is a better fit?

Tool is useful, Training about its features or best practices should help its overall experience, as of now, for me its a get to know tool.

The GUI (graphical user interface) or the Screen you look at has horrible amounts of wasted space with literally NOTHING on it.

The program is wonderful and the employees, tech help, sales and all have been amazing. Friendly, professional and lots of help.

I am the wrong person to ask. I had major issues with the company...including them totally deleting my file without my permission and the potential loss of data.

I am pleased with the overall design and ease of the product. I am also pleased with the updates they provide as they integrate new ideas making their product even better.

Since everything is cloud based Agency is screwed 1:00 Pm Agency Matrix is down and a client needs a certificate. Called customer service before and they blame everything on Microsoft.

This system offers a lot of great features to help with ease day to day tasks and offers a lot of great management and marketing functions.

The screen in the latest update is complicated. Commissions structure is annoying and the fact that it is a percent of a percent is hard.

Rebecca R

Processor and CSR

It’s better to call tech support with EZLynx than sending in a ticket through their automated reporting. This is a great tool that we are able to use to highly improve efficiency.

Terrible reporting features, not able to run birthdays with everything else. Bad customer support/on boarding and training.

Supports most carriers and best integration with them. Good intergration with HawkSoft and other agency management systems.

They checked and it's not the carriers request that answers affecting rating are missing or the question is missing completely.

I especially love their customer service/tech support. They are very nice and helpful and respond really quick.

Customer support is horrible and trying to cancel your service is a nightmare.

The UI is intuitive, the training is excellent and I actually love their tech-support. The features are robust and allow us to run our agency from a single platform.

No one even answers calls or return messages. What a terrible company all they do is offer this value package of all under one umbrella.