# Compare Agency Matrix vs Jenesis Software 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Jenesis Software and Agency Matrix based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/50949-119068/Agency-Matrix-vs-Jenesis-Software

---

# Jenesis Software vs Agency Matrix Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Jenesis SoftwareAgency Matrix2/4 selected

[Jenesis Software](https://www.capterra.com/p/119068/Jenesis-Software/)[4.7 (283)](https://www.capterra.com/p/119068/Jenesis-Software/reviews/)

[Agency Matrix](https://www.capterra.com/p/50949/Agency-Matrix/)[3.7 (104)](https://www.capterra.com/p/50949/Agency-Matrix/reviews/)

[## Jenesis Software](https://www.capterra.com/p/119068/Jenesis-Software/)[4.7 (283)](https://www.capterra.com/p/119068/Jenesis-Software/reviews/)

Starting Price

$70.00/month

Value-for-Money

4.7

Functionality

4.6

Ease of Use

4.7

Customer Service

4.9

Reviews Sentiment

Based on [283 reviews](#user-reviews)

Positive

276

Neutral

4

Negative

3

[## Agency Matrix](https://www.capterra.com/p/50949/Agency-Matrix/)[3.7 (104)](https://www.capterra.com/p/50949/Agency-Matrix/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.7

Functionality

3.4

Ease of Use

3.6

Customer Service

3.4

Reviews Sentiment

CC

MK

GT

Based on [104 reviews](#user-reviews)

Positive

68

Neutral

14

Negative

22

## Send this comparison chart to my inbox

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## Summary

* * *

Features in Insurance Software

Best performer

47 / 50

Only Jenesis Software

-   Access Controls/Permissions
-   Accounting Integration
-   Alerts/Notifications

25 / 50

User satisfaction

User satisfaction

4.7

User reviews[283](https://www.capterra.com/p/119068/Jenesis-Software/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.7

Customer support

4.9

User satisfaction

3.7

User reviews[104](https://www.capterra.com/p/50949/Agency-Matrix/reviews/)

Ease of use

3.6

Functionality

3.4

Value for money

3.7

Customer support

3.4

Price starts from

Price starts from

$70Per User, Per Month

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Jenesis is best for Independent Insurance Agencies that focus on personal & commercial lines.

Best for

Independent insurance agencies and brokers in the United States.

## User reviews

Pros & cons

JC

Jessica C.

Owner Principal agent

> "Jenesis software has a stress-free navigation on their system, and a team ready to help with any..."

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___6645952)

JB

Jason B.

Agent

> "Sometimes you can not have multiple people processing downloads at the same time"

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___6509858)

SS

Stephanie S.

Agent/Office Manager

> "Overall, we have been able to maintain our book of business through the easy storage of information..."

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___4849935)

CM

Cassidy M.

Insurance Agent

> "I don't like updates, it can throw me off when I'm in the zone."

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___6417304)

JC

Jessica C.

Owner Principal agent

> "They also send out email blast to your client list which is a wonderful plus!!"

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___6645952)

KW

Kristen W.

Manager/Agent

> "We had a backlog of over a year of business that was not being maintained properly due to our..."

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___5079820)

Mitchell H.

Owner Agent

> "Price for what I needed from a AMS was great."

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___6866947)

RH

Roberta H.

Insurance Agent

> "The web version has nothing that I don’t like about it, I can only say the hosted version, is not as..."

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___6265126)

DO

David O.

owner

> "The technical suppot is good and proactive."

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___6855662)

RM

Rob M.

Insurance Agent

> "Sometimes the system will get a little glitchy"

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___6209854)

MC

Matthew C.

Owner / Agent

> "Our agency, really enjoys the "Chat" feature, so we can shoot print screens of any issues or error..."

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___4539450)

CC

Charity C.

office manager

> "Take longer than I like when I am trying to search for a customer"

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___4879266)

JK

Jason K.

Insurance Agent

> "Great experience using Jenesis, everything is in one place, easy to access and add too."

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___6442371)

LS

Lindsay S.

Agent

> "Sometimes Images are slow to load or cant print from but not a huge concern"

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___4649616)

TE

Terrence E.

CFO AND MARKETING MNGR

> "OVERALL WE ARE EXTREMELY HAPPY WITH THE PURCHASE OF JENESIS."

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___6852076)

TC

Tia C.

Operations Manager

> "Sometimes it's bit harder/more technical to configure the dashboard the way I want."

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___3766453)

Mitchell H.

Owner Agent

> "Easy to use"

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___6866947)

CP

Crystal P.

Insurance

> "The least thing I enjoy about Jenesis is that sometimes it does freeze a little."

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___4715516)

Mitchell H.

Owner Agent

> "Customer support was great."

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___6866947)

DG

Dolores G.

Insurance Agent

> "Not being able to bridge for South Carolina quotes"

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___4521309)

DG

David G.

President

> "Jenesis makes it easy to understand your business while also keeping you organized and up to date on..."

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___4806184)

TB

Teresa B.

P&C Agent

> "It will time out and kick me out of the system a couple of times a day"

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___4684628)

CS

Cindy S.

Office Manager and Agent

> "I like how each agent can customise their dashboard to meet their needs."

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___6185210)

LT

Latisha T.

Licensed Insurance Agent

> "The integration process was not as fast as I would have like."

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___4696291)

SS

Stephanie S.

Agent/Office Manager

> "This software offers an ease of information needed for our customer's all in one place. "

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___4849935)

DC

Darlene C.

Owner

> "Not being able to print out the the consent forms to sign with the receipts."

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___3448641)

KW

Kristen W.

Manager/Agent

> "Jenesis checked all of my boxes and provided premier customer service."

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___5079820)

DC

Darlene C.

Owner

> "Not being able to print out the the consent forms to sign with the receipts."

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___3448641)

TY

Tara Y.

Insurance Agent

> "Overall rating is excellent and would differently recommend Jenesis software."

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___6465838)

MB

Mariah B.

Commercial lines CSR

> "The tech support system is kind of contrived though so a lot of the smaller issues we just find work..."

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___2503400)

AR

Ariana R.

Customer Service Rep

> "Good features."

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___6655263)

JW

Jennifer W.

Licensed Insurance Agent

> "I haven't had any problems or issues that I haven't liked. "

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___3821044)

TT

Tanner T.

Customer Service Rep

> "It is simple to use yet very efficient!"

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___6338008)

TL

Tammy L.

agent

> "Not having enough time to train properly and having to learn stuff that I should have already known..."

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___2919197)

AM

Ali M.

Licensed Producer

> "Glad to have made the switch!"

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___6478792)

Beck D.

Owner

> "New and renewal commissions reports are not available unless the underwriting company is downloading..."

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___2644569)

JE

Jennifer E.

owner/insurance agent

> "We love the ease of having all our customer files all in one easy location to find. "

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___4843706)

LVV

Laura Vasquez V.

Agent

> "I had a bad experience using the ITC rater with them"

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___3408266)

Carol S.

Owner Agent

> "The system has helped the office become more organized and also with the media option of less..."

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___4679133)

DO

David O.

Insurance Agent/Owner

> "It is a lot more expensive compared to what we were using."

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___3163742)

DP

Devin P.

CSR

> "The Jenesis program is so easy to use and customer service is always available for any issues I have."

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___4850342)

CB

Chris B.

Agent

> "Some features may not work when maintenance is being performed but that's typical of any software..."

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___2730907)

Kathleen W.

Agent Owner

> "I like that it is in my control so no company can turn off the system, I organize it to what I want..."

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___4788420)

CL

Cierra L.

CSR

> "The only thing that I would say that I don't like about it is that sometimes I could be in the middle..."

[See full review](https://www.capterra.com/p/119068/Jenesis-Software/#Capterra___2392842)

[View Reviews](https://www.capterra.com/p/119068/Jenesis-Software/reviews/)

CC

Chris C.

Owner/Manager

> "Tech support and customer service were both great - and that's good because you WILL need tech..."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___3778326)

NT

Nate T.

COO

> "you landing pages and client pages have abunch of wasted real estate due to a failure to move the..."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___7046446)

MK

Michelle K.

Vice President

> "The one thing I did like was when typing Certificates the system auto filled almost everything."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___3199583)

NT

Nate T.

COO

> "Programming team is sub par at best, no SQL support and very hard to get htem on the phone"

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___7046446)

GT

Greg T.

V-President

> "The videos in most cases allow you to setup your agency in a long weekend and minor tweaks..."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2193144)

KM

Kaitlyn M.

Account executive

> "The slowness when opening attachments, sending emails looked very funny from the system and we never..."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___6508316)

BL

BLANCA L.

Agent/ Owner

> "I have been using Agency Matrix maybe like the past 15 years or more, I was employed and that..."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2193246)

NT

Nate T.

COO

> "wasted a decade of my agency time with this."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___7046446)

MA

Maria A.

agent

> "That I can text and send payment alert to my clients, keep their information on file and check my..."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2193245)

VR

Verified Reviewer

Owner

> "The support its non existent, you email support nothing - call one one picks up you leave a message..."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#GetApp___5001220)

SH

Sharon H.

President

> "Being able to travel and still take care of your clients because I have to software to access at all..."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2193133)

KM

Kaitlyn M.

Account executive

> "Not the easiest to do commissions."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___6508316)

EA

ESSAM A.

President

> "The number of users and price and it’s geared more to commercial and the scanning is better than..."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2200461)

CC

Chris C.

Owner/Manager

> "It did NOT bring in policy coverages when transferring to Agency Matrix."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___3778326)

RH

ROBERTA H.

Office Manager

> "Having Agency Matrix as our agency management system for over 5 years has helped us manage things..."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2200489)

AB

Allegra B.

Executive Assistant

> "Every update they have done has led to serious system outages, glitches, and causing tasks to take..."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___3092271)

LT

LESLIE T.

owner

> "I am also pleased with the updates they provide as they integrate new ideas making their product..."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2209835)

JB

Jacob B.

Insurance Agent

> "No customer service"

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#SoftwareAdvice___6206969)

BE

Brannon E.

Owner

> "I like the amount of features that can be utilized inside the software."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2193425)

CD

Christian D.

Owner/Agent

> "It's a mess of useless crap that you have to sort through to make anything useful and even then it..."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___4717127)

RR

Rubymir R.

Office Owner

> "I also loved received an email in my inbox with the items due for that day."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2194027)

CC

Chris C.

Owner/Manager

> "Instead of an improvement from Insurance Pro as we were told, it's simply causing so much more work..."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___3778326)

BD

Brittany D.

Insurance Agent

> "I also really like the availability of training videos on the site."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2634365)

RA

Robyn A.

Account Executive

> "It is not that easy to use, often times we need to put in information more than once before the..."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___4319589)

AO

Amy O.

Owner

> "When we started our agency they were also relatively new so we felt like they took the time to truly..."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2209811)

ME

Marcus E.

Principal Agent

> "It can be overwhelming at first"

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___3854885)

AO

ANTONIO O.

Manager

> "Initial Price vs benefit was great. As it has evolved, new features have come handy."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2200926)

SH

SHEILA H.

OFFICE MANAGER

> "I have to ok it a couple of times before it will actually scan so it takes alot of unnecessary time..."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2209665)

SP

Staci P.

owner

> "There are a lot added options for those who have the time to figure it out. "

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2193171)

SE

Stacy E.

Owner

> "I had to leave messages and call back many times before someone would actually talk to me about it...."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2202021)

GD

GARY D.

COMMERCIAL ACCOUNT MANAGER

> "EASY TO STORE CLIENT INFORMATION, CLIENT SEARCH WORKS WELL. "

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2200898)

BR

Ben R.

Sales Agent

> "Features sometimes don't work properly. When a software update comes out it will sometimes resets..."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2193243)

JC

James C.

owner agent

> "Its not a big giant system just a good easy to use system that does most task a smaller agency would..."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2201054)

RR

Rubymir R.

Office Owner

> "Recurring problems when sending emails from Agency Matrix and pdf files"

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2194027)

SC

Steve C.

President

> "With each update is a new learning curve for staff. "

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2193113)

DC

David C.

Owner

> "It is tedious to enter carrier names, addresses, naic numbers, etc"

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2194230)

SE

Stacy E.

Owner

> "As a new owner of an agency I am 100% for change, but only if it makes things better."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2202021)

BE

Brannon E.

Owner

> "A lot of the features are overwhelming and do not understand what the workflow is or how to best use..."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2193425)

GD

GARY D.

COMMERCIAL ACCOUNT MANAGER

> "IT'S AN EFFECTIVE WORKAROUND, BUT IT'S JUST CUMBERSOME. "

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2200898)

MK

Michelle K.

Vice President

> "The customer service was terrible."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___3199583)

SE

Stacy E.

Owner

> "We like how easy it is to access our customers information."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2202021)

SE

Stacy E.

Owner

> "I hate that the product is made for car insurance, which we do not sell."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2202021)

CG

Cindy G.

Owner

> "Very useful to store customer’s info."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2201182)

AM

Adam M.

Owner

> "There are no good options for interacting in real time with clients."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2200473)

DB

Donna B.

Office Manager/Agent

> "Our transition was slow, but she was patient and super helpful. "

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2208159)

AO

ANTONIO O.

Manager

> "Reports name and descriptions are really confusing and set expectations that are not met by them."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2200926)

MS

Mark S.

owner

> "There are some functions that are user friendly."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2200662)

MM

Monica M.

Owner

> "There is no way to reconcile my agency sweep account. "

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2212807)

SR

Stephen R.

Owner

> "I like the ease of use and customer support prior to ITC"

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2193073)

JT

Joanne T.

co owner

> "the font on reports are extremely small and hard to read"

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2193760)

JC

Joan C.

Owner

> "I like the easy and ability to work anywhere with the system"

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2193194)

MW

Michele W.

Owner/Agent

> "It is sometime difficult and time consuming to set up new functions or companies."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2200514)

CS

Cheryl S.

owner

> "The company has provided excellent support & training. "

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2193219)

AO

ANTONIO O.

Manager

> "We had to learn most of them by Try & error, and we may still not have mastered all features."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2200926)

CM

Cecilia M.

owner

> "I like it that the training when we started was very helpful"

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2208065)

MM

Monica M.

Owner

> "Setting up custom letters is very difficult. "

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2212807)

AN

Amy N.

Owner

> "At the time I purchased, the price was very attractive. "

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2209941)

JC

James C.

owner agent

> "I really wish the downloads sysem had an undo button."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2201054)

JR

Jeff R.

Agency Owner

> "It was pretty easy to use, and add/update data"

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2193090)

BE

Brannon E.

Owner

> "Currently looking for a new CRM just because the support level is zero."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2193425)

JC

Joan C.

Owner

> "Easy of use and understanding with someone always there if you should need help"

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2193194)

GG

GUSTAVO G.

OWNER

> "WHAT I DONT REALLY LIKE ABOUT THIS SOFTWARE IS THE TRAINING VIDEOS IS NOT TO HELPFUL"

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2193694)

JR

Jeff R.

Agency Owner

> "It's been a good experience so far and with independence 1 month away, I'm hoping it stays that way!"

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2193090)

SC

Steve C.

President

> "Certificate process needs a lot more work. "

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2193113)

BS

Bob S.

Owner

> "Easy to use and making changes."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2193096)

GC

Grace C.

Owner

> "It has been hard on occasion to get a hold of customer service."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2204641)

WD

William D.

Owner

> "Friendly to use."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2204935)

DC

David C.

Owner

> "The initial set up can be cumbersome. "

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2194230)

CM

Cecilia M.

owner

> "I really enjoy using the easy system"

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2208065)

LF

LAQUICA F.

Agency Principal

> "when having commercial clients it is not as easy as I have had. "

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2200590)

DB

Donna B.

Office Manager/Agent

> "SENSITIVE CONTENT HIDDEN\], our trainer, was wonderful. "

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2208159)

LA

Leslie A.

Office Administrator

> "The reports are not as easy to work up as you would think."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2193142)

JU

John U.

OWNER BROKER

> "Its been easy to use."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2200725)

MS

Mark S.

owner

> "A great deal of repetitive entry."

[See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2200662)

[View Reviews](https://www.capterra.com/p/50949/Agency-Matrix/reviews/)

## User interface

4.71 (283)

[Agency Matrix](https://www.capterra.com/p/50949/Agency-Matrix/)

3.71 (104)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Jenesis Software

Top features

47/50

-   Access Controls/Permissions
-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Audit Trail
-   Calendar Management
-   Claims Management
-   Client Management
-   Client Portal
-   Commission Calculations
-   Commission Management
-   Configurable Workflow
-   Contact Database
-   Contact Management
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Document Management
-   Document Storage
-   Document Templates
-   Email Management
-   Email Marketing
-   Forms Management
-   Generative AI
-   Insurance Policy Management
-   Insurance Rating
-   Invoice Management
-   Lead Management
-   Life & Health
-   Monitoring
-   Pipeline Management
-   Policy Management
-   Property & Casualty
-   Quotes/Estimates
-   Real-Time Reporting
-   Referral Tracking
-   Reminders
-   Reporting & Statistics
-   Risk Assessment
-   Search/Filter
-   Self Service Portal
-   SSL Security
-   Status Tracking
-   Task Management
-   Third-Party Integrations

[See all features](https://www.capterra.com/p/119068/Jenesis-Software/#features)

Agency Matrix

25/50

-   Access Controls/Permissions
-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Audit Trail
-   Calendar Management
-   Claims Management
-   Client Management
-   Client Portal
-   Commission Calculations
-   Commission Management
-   Configurable Workflow
-   Contact Database
-   Contact Management
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Document Management
-   Document Storage
-   Document Templates
-   Email Management
-   Email Marketing
-   Forms Management
-   Generative AI
-   Insurance Policy Management
-   Insurance Rating
-   Invoice Management
-   Lead Management
-   Life & Health
-   Monitoring
-   Pipeline Management
-   Policy Management
-   Property & Casualty
-   Quotes/Estimates
-   Real-Time Reporting
-   Referral Tracking
-   Reminders
-   Reporting & Statistics
-   Risk Assessment
-   Search/Filter
-   Self Service Portal
-   SSL Security
-   Status Tracking
-   Task Management
-   Third-Party Integrations

[See all features](https://www.capterra.com/p/50949/Agency-Matrix/#features)

### Recognition

Jenesis Software

Best Value P&C InsuranceSoftware (2024) 

Best Value P&C InsuranceSoftware (2023) 

Best Value P&C InsuranceSoftware (2022) 

No recognitions have been awarded to Agency Matrix

### Deployment & support

Jenesis Software

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Agency Matrix

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Jenesis Software

-   By Jenesis Software
-   Located in United States
-   Founded in 1999

Agency Matrix

-   By Zywave
-   Located in United States
-   Founded in 1995

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