# Compare Agency Matrix vs ePayPolicy 2026 | Capterra > Unsure of what to choose? Check Capterra to compare ePayPolicy and Agency Matrix based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/50949-198072/Agency-Matrix-vs-ePayPolicy --- # ePayPolicy vs Agency Matrix Features and Cost Comparison Last updated June 3rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ePayPolicyAgency Matrix2/4 selected [ePayPolicy](https://www.capterra.com/p/198072/ePayPolicy/)[4.9 (258)](https://www.capterra.com/p/198072/ePayPolicy/reviews/) [Agency Matrix](https://www.capterra.com/p/50949/Agency-Matrix/)[3.7 (103)](https://www.capterra.com/p/50949/Agency-Matrix/reviews/) [## ePayPolicy](https://www.capterra.com/p/198072/ePayPolicy/)[4.9 (258)](https://www.capterra.com/p/198072/ePayPolicy/reviews/) Starting Price $25.00/month Value-for-Money 4.8 Functionality 4.8 Ease of Use 4.9 Customer Service 4.8 Reviews Sentiment PG Based on [258 reviews](#user-reviews) Positive 256 Neutral 0 Negative 2 [## Agency Matrix](https://www.capterra.com/p/50949/Agency-Matrix/)[3.7 (103)](https://www.capterra.com/p/50949/Agency-Matrix/reviews/) Starting Price Contact vendor Value-for-Money 3.7 Functionality 3.4 Ease of Use 3.7 Customer Service 3.4 Reviews Sentiment CC MK BD Based on [103 reviews](#user-reviews) Positive 68 Neutral 14 Negative 21 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Features in Insurance Software 21 / 50 Only ePayPolicy - Access Controls/Permissions - Accounting Integration - Alerts/Notifications Best performer 25 / 50 Only Agency Matrix - Calendar Management - Client Management - Client Portal User satisfaction User satisfaction 4.9 User reviews[258](https://www.capterra.com/p/198072/ePayPolicy/reviews/) Ease of use 4.9 Functionality 4.8 Value for money 4.8 Customer support 4.8 User satisfaction 3.7 User reviews[103](https://www.capterra.com/p/50949/Agency-Matrix/reviews/) Ease of use 3.7 Functionality 3.4 Value for money 3.7 Customer support 3.4 Price starts from Price starts from $25Per Feature, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Independent Agents, MGAs, Brokers, Carriers, Premium Finance Companies Best for Independent insurance agencies and brokers in the United States. ## User reviews Pros & cons PEG Paul E G. Agency Owner > "What I like most is I can invoice the customer and give them an option to pay EFT or credit card with a 3.5 fee. Or EFT with a..." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7005274) BR BECKY R. ACCOUNTING MANAGER > "WE DO NOT HAVE THE ABILITY TO DECLINE PAYMENTS BEFORE THEY ARE POSTED. WHEN A PAYMENT NEEDS TO BE RETURNED THERE ARE SEVERAL DAYS..." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7000990) RD Rosalie D. President > "The branded payment page adds a polished touch, and the ability to accept ACH and card payments within 24 hours has dramatically..." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6883470) SK Stephanie K. Insurance Agent > "Clients often have to pay processing fees (especially for credit card payments), which can cause friction or..." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6883270) SC Stacey C. Account Executive > "Also, ePay is integrated into our management system when a client pays us it automatically reconciles that payment and it's..." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6883471) NL Nimisha L. Principal Owner > "Emails - Should be able to mask the email with the agency name. As it may goto client spam box or they may not trust it as its not..." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6883550) VR Verified Reviewer Accounting and Operations > "Our clients can simply and securely pay their premiums via a link we have available on our invoices and email without any..." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6882366) MB Mark B. Insurance Agent-Broker > "Also the other Major dislike about using ePayPolicy is it has a $10,000 transaction limit, whereas Anddone has no limit and their..." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7005236) JL Jing L. Accountant > "It made collecting payments from clients much more efficient, and the integration with our existing accounting system saved us a..." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7005190) BF Brendan F. Insurance Broker > "I was unable to locate the created invoice in our AMS system using the account number or invoice number." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6883228) TK Tabatha K. Account Manager > "I also always let the client know when making their ACH or Credit card payments their payment information is safe and secure as..." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6882364) KW Kurt W. Agency Owner > "Before having ePayPolicy I had no way other than checks for payment in full for insurance policies that didn't offer payment plans" [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7005195) SH Sojha H. Principal > "Payments come in quickly, deposits are reliable, and I can keep better track of my sales and client payments all in one place." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7005708) DW Diana W. CSR > "It is sometimes difficult for customers to find their invoices if they enter the wrong zip code, etc." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7000520) BC Branda C. Agent > "Being able to accept credit card payments and having a professional looking payment landing page for my clients." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7000540) BE Brianna E. Accounts Receivable > "Also if there are credits on the account (which are unseen to insured), payment is not taken and can sometimes be overlooked and..." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7000917) VR Verified Reviewer Account Manager > "Really has helped us cater to our busy clientele, very limited learning curve and even our least tech savvy team members have..." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7158205) SF Sam F. VP of Underwriting > "It is hard to get things processed or checked through the admin side of the website." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6882342) BB Bobbi B. Commercial Agent > "We just started with ePay but so far it is proving to be very useful to our agency, particularly with speeding up the time it..." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7000451) PD Pedro D. CEO > "Another issue I have, is that deposits are not always deposited in a timely manner." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6882604) Ashley B. Finance Director > "The ability to send reminder emails to our clients is quick and efficient." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7157819) MB Mark B. Insurance Agent-Broker > "I dislike the link you get from epaypolicy to add to emails is really long." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7005236) NL Nimisha L. Principal Owner > "She told me I was an angel (lol) because she was able to make her premium payment right from her couch—without writing checks,..." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6883550) CC Catherine C. Operations Manager > "Sometimes it is difficult to explain to clients why the card fees are a percentage." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7006444) CD Clay D. CFO > "Site integrations are very robust and we're able to plug in other tools like premium finance and back end processing." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7005661) JH JORDAN H. Sr. VP - Director of Operations > "Having to split larger transactions is frustrating." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6882299) LW Lynnette W. President > "Efficiency - we love being able to send our clients a link and for them to easily make payment." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7157825) LK Leslie K. Agent > "Credit card and ACH fees, but I know that can't be helped." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6882308) MB Matthew B. agent manager > "ease of the service, ability to send links or just create invoices, refund policy is great as well, all around great service" [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7000496) DW Diana W. CSR > "It has highlighted some issues on our agency's side." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7000520) DR Damon R. Agency Principal > "We also find the program to pay our wholesales directly very easy and creates tracking for us as well." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6882304) TF Tanner F. Account Executive and Member > "The website is slow to load." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6883459) ALM Ana Laura M. President > "The system is safe and secure and makes the client feel more comfortable by avoiding having to give their banking info to process..." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7005631) AH Andrew H. Insurance Agent > "Sometimes we need to send refunds to clients, and I have to hand write checks which I hate because it is time consuming." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6081697) AG Angela G. Insurance Broker > "I am thankful that it provides clients with the option to pay with a bank account or a credit card." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6882327) DV Donna V. Agency Principal > "Premiums collected are not "INCOME" to my agency, they are gross premiums, 90% of which is the carrier's premium." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6081932) CR CHARLES R. Owner > "The process is streamlined and seamless for use as a broker. " [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7157690) SM Stacy M. Commercial Lines Manager > "The payment amount cap has created a few issues on larger accounts attempting to make their premium payments." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6081374) ALM Ana Laura M. President > "It has given my business the ability to keep up with the times and new ways of conducting business." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7005631) TK Tracey K. Commercial Insurance Agent > "Honestly i do not think i have anything that i dislike about epay system." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7000444) AB Annika B. Accounting and Administrative Coordinator > "It doesn't seem to break very often at all, and the dependability is pretty unmatched." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7158154) LM Lee M. owner > "Price and useability Why do they charge us a monthly fee when they are collecting Exorbitant fee's from the client's. " [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6081296) TK Tabatha K. Account Manager > "It is a great tool that helps our clients pay their agency billed payments quickly and conveniently. " [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6882364) AH Andrew H. Insurance Agent > "I have to click several links to get to it, which is annoying since it's one of only two features I use." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6081697) LS Lois S. Accounting > "Our clients love the option to pay for their agency bill invoices online." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7005187) DK Diane K. Accounting > "Sometimes the time between client payment and the money getting to our account seems excessive." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6081864) AJ Adrienne J. Vice President > "Great addition to have an option for payments to offer clients and easy to add link to email footer for them to use." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7005655) BM Betty M. Owner > "Delay waiting for funding (not their fault but still can take a few days to get funded)." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6081240) LO Luis O. PRESIDENT > "It’s user-friendly, fast, and secure, which gives our customers peace of mind while helping us streamline operations." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7005579) KS Kaitlin S. Office Manager > "The fees on credit/debit card fees would be my least thing I like about it." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6081391) TE Tara E. Bookkeeper > "The simplicity of sending clients a link for payment has been great. " [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7157685) BA Brandy A. Agency Owner > "We are unable to set up reoccurring payments without action from the client." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6081847) KC Kelley C. Account Executive > "The platform is user-friendly, secure, and integrates seamlessly with our agent management system." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7005570) DM Douglas M. President > "It does not integrate with our agency management system." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6081694) GG Gregory G. CEO > "ePayPolicy is easy to use; it has improve our agency's workflow and really helps with "just in time" situations when policies need..." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7005789) KH Kristi H. CSR > "The cost of running a credit card it getting to high." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6081772) AB Ava B. Senior Account Manager > "My experience with ePay has been in assisting our clients to process their payments to our agency. " [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6882279) CR Cheryl R. Account Manager > "I feel $10.00 is a bit much." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6081712) CB Carmen B. CEO > "I run a small agency, and finding a reliable way for clients to make payments was a top priority." [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___7000484) CE Cindy E. ceo > "price is not very good and it takes too long to process" [See full review](https://www.capterra.com/p/198072/ePayPolicy/#Capterra___6087187) [View Reviews](https://www.capterra.com/p/198072/ePayPolicy/reviews/) CC Chris C. Owner/Manager > "Tech support and customer service were both great - and that's good because you WILL need tech support!" [See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___3778326) NT Nate T. COO > "you landing pages and client pages have abunch of wasted real estate due to a failure to move the small "tool box" out of the..." [See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___7046446) MK Michelle K. Vice President > "The one thing I did like was when typing Certificates the system auto filled almost everything." [See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___3199583) KM Kaitlyn M. Account executive > "The slowness when opening attachments, sending emails looked very funny from the system and we never utilized it, turbo rater was..." [See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___6508316) BD Brittany D. Insurance Agent > "I also really like the availability of training videos on the site." [See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___2634365) NT Nate T. COO > "Programming team is sub par at best, no SQL support and very hard to get htem on the phone" [See full review](https://www.capterra.com/p/50949/Agency-Matrix/#Capterra___7046446) [View Reviews](https://www.capterra.com/p/50949/Agency-Matrix/reviews/) ## User interface 4.88 (258) [Agency Matrix](https://www.capterra.com/p/50949/Agency-Matrix/) 3.74 (103) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features ePayPolicy 21/50 - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Audit Trail - Calendar Management - Claims Management - Client Management - Client Portal - Commission Calculations - Commission Management - Configurable Workflow - Contact Database - Contact Management - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Document Management - Document Storage - Document Templates - Email Management - Email Marketing - Forms Management - Generative AI - Insurance Policy Management - Insurance Rating - Invoice Management - Lead Management - Life & Health - Monitoring - Pipeline Management - Policy Management - Property & Casualty - Quotes/Estimates - Real-Time Reporting - Referral Tracking - Reminders - Reporting & Statistics - Risk Assessment - Search/Filter - Self Service Portal - SSL Security - Status Tracking - Task Management - Third-Party Integrations [See all features](https://www.capterra.com/p/198072/ePayPolicy/#features) Agency Matrix Top features 25/50 - Access Controls/Permissions - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Audit Trail - Calendar Management - Claims Management - Client Management - Client Portal - Commission Calculations - Commission Management - Configurable Workflow - Contact Database - Contact Management - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Document Management - Document Storage - Document Templates - Email Management - Email Marketing - Forms Management - Generative AI - Insurance Policy Management - Insurance Rating - Invoice Management - Lead Management - Life & Health - Monitoring - Pipeline Management - Policy Management - Property & Casualty - Quotes/Estimates - Real-Time Reporting - Referral Tracking - Reminders - Reporting & Statistics - Risk Assessment - Search/Filter - Self Service Portal - SSL Security - Status Tracking - Task Management - Third-Party Integrations [See all features](https://www.capterra.com/p/50949/Agency-Matrix/#features) ### Recognition No recognitions have been awarded to ePayPolicy No recognitions have been awarded to Agency Matrix ### Deployment & support ePayPolicy Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Agency Matrix Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details ePayPolicy - By ePayPolicy - Located in United States - Founded in 2014 Agency Matrix - By Zywave - Located in United States - Founded in 1995 ## Popular Comparisons [ePayPolicy](https://www.capterra.com/p/198072/ePayPolicy/)[4.88 (258)](https://www.capterra.com/p/198072/ePayPolicy/reviews/) vs [PayPal](https://www.capterra.com/p/207944/PayPal/)[4.65 (26,504)](https://www.capterra.com/p/207944/PayPal/reviews/) $25/month Price $0.29 4.8 Features 4.6 4.9 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/198072-207944/ePayPolicy-vs-PayPal) [Agency Matrix](https://www.capterra.com/p/50949/Agency-Matrix/)[3.74 (103)](https://www.capterra.com/p/50949/Agency-Matrix/reviews/) vs [Jenesis 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