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Gyms, Health & Fitness Clubs, Personal Training & Performance Training Businesses, Sports Facilities
Recreation management solution for small and medium-sized businesses which helps with improved customer service, reduction of operation costs, real-time program information and more.
Ez has been great - takes a while to learn but it is the best overall we have found. Support is excellent and immediate which makes all the difference.
There is no way to keep track of lost membership card numbers and associate them with who they originally belonged to.
This system is highly recommended for start up and even long time running business as it's super convenient and user friendly. Our clients are happy with the same as well.
When selling memberships to a family of 7, it is very tedious having to enter the same emergency contact names and phone #s and billing information into all 7 EZprofiles.
We are a Macintosh City ONLY and EZ Facility runs flawlessly with Safari or Google Chrome. To all those on EZ's team, you do an incredible job and I appreciate your excellent customer service.
I knew then I was in trouble. From a development standpoint I don't know why it software can't be upgraded to just change a billing amount from x to y without completely rebuilding each contract.
You guys/gals are doing some great work with this system. I really appreciate your efforts to improve the system.
It can be difficult due to all the options available, but once up and running this because less confusing.
I love having a picture posted for every program, ability to create custom forms, and all the different options for shelter rentals is amazing.
When we started using the software in 2015 there were a lot of glitches and some of the applications were hard to utilize properly. One of our biggest problems was with printing rosteres in Firefox.
My overall experience with MyRec.com has been super positive and has been one of the best decisions of my career to do.
More than once I have called to say, "I'm stuck and don't even know quite how to put this into words..." and they have figured out where I had trouble and helped me find solutions.
The ease of the software if wonderful, it is very user friendly for staff as well as the public.
Seeking a highlighted option to perhaps get you to where you want to go is at time frustrating. The option of cancelling a program does not exist and refunding registrants is cumbersome.
Great value and ease of use. The fact that there was no extra costs for set-up and implementation was amazing.
I feel that the software is not the easiest to train new staff to use. Also, many of our families struggle to set up there account by themselves.
Janet: I'm Janet, Owner and CEO, and I would give EZFacility five stars. For more reviews like this, click below. We were using ClubRunner prior to EZFacility, and we weren't able to email our database out of ClubRunner. We had to manually set up the monthly deductions for membership dues. Those two things alone were very cumbersome for our business. We also were limited on our check-in software, so we wanted to go to a fingerprint scanner, and the ClubRunner was not going to accommodate that. Those were the three major reasons we changed. Well, looking at the deficiencies from ClubRunner, those were on the top of our list when we were looking for new software. And EZFacility checked all those boxes, and then they were also very affordable compared to some of the other options that we looked at. Very supportive of the process of moving our database from ClubRunner into their product. Basically, they sent us a spreadsheet, that we downloaded our membership database into that spreadsheet template and then sent it to them and they uploaded that into their product, so we really didn't have to do anything manually at our end. And then their staff helped us walk us through the process of using their software and gave us a lot of very helpful training, and gave us tools to pass that training onto our staff. EZFacility's definitely worth a look. They have great support. They've answered all of our questions when we were looking for new software options. And the other thing that's nice about them is that we've been able to anticipate... they do raise their fees every year, but it's a set amount so we can budget for that ahead of time. There have been no surprises as far as the cost to us. We know what's coming. It's remained very reasonable. I would just say, make a list of what you need your membership database to do and reach out to them and just see if they can mark the boxes off for you, and take it from there.
EZFacility
Top FeaturesMyRec.com
EZFacility
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