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SilverBlaze is a web portal solution built specifically for utility providers who strive to increase customer engagement, improve billing & payments, and to reduce strain on internal resources.
Municipalities, private companies and public utilities
The bill analytics with graphs are outstanding. The team at Silver Blaze is easy to work with, and keeps our best interest in mind.
There is really nothing for me to comment on from a negative standpoint.
The staff are easy to work with and shows a desire to enhance our functionality and improve our customers experience. An overall great team to interact with.
N/a Currently, I cant's say anything negative about their product.
The bill analytics with graphs are outstanding and really help our customers evaluate their utility usage. We are very pleased with the Capricorn web portal and its continuing development.
There really isn't much that I don't like about the software. We use export tables from our CIS system which means the data is not real time information.
Greater ease of use for our customers and staff. We never had to option before to check the status of customer login, so it definitely reduces issues and faster resolution with customers.
I knew nothing about billing for a rural water system and chose this software because of good reviews. I am so glad I did, this software is very user friendly even for newcomers.
The only issue I have had is that the computer takes off the final penalty charge when the customer is closed out.
I like working overall with this software it's user friendly, reports are fast and easy, and working with great friendly people to help when we need help.
The only problem I had was getting rid of old accounts.
I hope I filled out the star ratings correctly-- you guys are the best!!! we have had water works. About 10 years and this is a wonderful software, it is customer friendly and I would not want.
If i get stuck i will call Terri, and end up saying duh.
The product is good, but the Customer Service is AWESOME. Our Rep is Teri, and she is always very willing to help, has the right answers and follows up on all requests.
Since September 2015 we have attempted to get minor issues resolved (concessions, address errors etc) to commence using the software.
SilverBlaze Customer Portal
AMCS Utility Billing
Top FeaturesSilverBlaze Customer Portal
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AMCS Utility Billing
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