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Municipalities, private companies and public utilities
One Call Locate Ticket Management for 811 Call Before You Dig, excavating or locating services for Pipelines, Energy, Fiber, Telecom, municipalities, gas, water, electric & underground utilities.
I knew nothing about billing for a rural water system and chose this software because of good reviews. I am so glad I did, this software is very user friendly even for newcomers.
The only issue I have had is that the computer takes off the final penalty charge when the customer is closed out.
I like working overall with this software it's user friendly, reports are fast and easy, and working with great friendly people to help when we need help.
The only problem I had was getting rid of old accounts.
I hope I filled out the star ratings correctly-- you guys are the best!!! we have had water works. About 10 years and this is a wonderful software, it is customer friendly and I would not want.
If i get stuck i will call Terri, and end up saying duh.
The product is good, but the Customer Service is AWESOME. Our Rep is Teri, and she is always very willing to help, has the right answers and follows up on all requests.
Since September 2015 we have attempted to get minor issues resolved (concessions, address errors etc) to commence using the software.
Customer service is very responsive and willing to help out with the most challenging questions or concerns. Great software for smaller companies who don't get a lot of tickets in each month.
We had a glitch with our setup which resulted in lost tickets over the course of two days.
The cost savings and visibility that this brought into our organization that displays real time locate activity has been amazing. The customer service and agile deployment of solutions is top notch.
The inability to prevent somebody from reopening a ticket by simply replying to email.
Fantastic experience, Great staff that is full of knowledge about the 811 process.
That I didn't find it sooner, had to suffer with another vendor until I found this.
BOSS811 has greatly improved our ability to track and mange our locate tickets tremendously and the transition to this software was very easy.
We had a business need to replace a legacy ticket management program with an extremely aggressive schedule.
AMCS Utility Billing
BOSS811
Top FeaturesAMCS Utility Billing
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BOSS811
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