ProShip vs Process Shipper: Which is a better fit?

Good Customer service, response time is good and techs seem to know what they are doing most times.

The fact that we were deceived as to what ProShip was. ProShip does nothing out of the box, it is merely a development environment.

We had an awesome engineer who did all the custom programming and trained all our users. He had the support team setup in a way where they understood our setup and provided the proper support.

Do Not Purchase This Product Under Any Circumstances!!!!! You Have Been Warned.

The update process for the product is very good. Response time is really low, and this tool is highly reliable.

However, during periods of staffing shortages, we have noticed delays in getting assistance and problem resolution.

ProShip's engineering team has continuously shown their innovative thinking and problem-solving abilities.

It was a complete nightmare. It took around 1.5 to 2 years to get it working and the people at ProShip had no clue as to what they were doing.

Integration with UPS and Fedex works well. And the ability to important mass quantities of drop shipments and have them show up in pace is great.

When doing bulk shipments the import will fail and you will get a completely unhelpful generic error so it is hard to troubleshoot what the error is. International shipments generally don't work.

I like that if I choose I can enter any given address one time and the system will save it. Then if I ship there again, I do not have to type it all out again.

Inability to prevent a shipment from shipping when an order does not have a Job Number. Also inability to move shipments from one job to another if a wrong job number is supplied.

I love that fact that it will email when a shipment is processed. I can choose myself, if I just want to know when something is headed to a vendor or something.

After numerous webexes, delays and lack of results, my team dug into it and discovered that there is problem with the a multiplier in the ProcessShipper code.

It is great how easy it is to UPS or FedEx a package within PrintSmith.

There is always an error, so we've stopped using Process Shipper for Canadian shipments. We reached out to Process Shipper support over a year ago to try to trouble shoot it.