# Basecamp vs Google Chat: Features and Cost Comparison 2026 | Capterra

> Basecamp vs Google Chat: Which team communication tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision.

Source: https://www.capterra.com/compare/56808-175800/Basecamp-vs-Chat

---

# Basecamp vs Google Chat Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

BasecampGoogle Chat2/4 selected

[Basecamp](https://www.capterra.com/p/56808/Basecamp/)[4.3 (14406)](https://www.capterra.com/p/56808/Basecamp/reviews/)

[Google Chat](https://www.capterra.com/p/175800/Chat/)[4.5 (2378)](https://www.capterra.com/p/175800/Chat/reviews/)

[## Basecamp](https://www.capterra.com/p/56808/Basecamp/)[4.3 (14406)](https://www.capterra.com/p/56808/Basecamp/reviews/)

[## Google Chat](https://www.capterra.com/p/175800/Chat/)[4.5 (2378)](https://www.capterra.com/p/175800/Chat/reviews/)

Starting Price

$15.00/month

Starting Price

$15.00/month

Value-for-Money

4.2

Functionality

4.2

Ease of Use

4.3

Customer Service

4.3

Starting Price

Contact vendor

Starting Price

Contact vendor for pricing

Value-for-Money

4.6

Functionality

4.3

Ease of Use

4.6

Customer Service

4.4

Reviews Sentiment

Based on [14,406 reviews](https://www.capterra.com/p/56808/Basecamp/reviews/)

Positive

12,600

Neutral

1,487

Negative

319

Positive

12,600

Neutral

1,487

Negative

319

Reviews Sentiment

Based on [2,378 reviews](https://www.capterra.com/p/175800/Chat/reviews/)

Positive

2,161

Neutral

172

Negative

45

Positive

2,161

Neutral

172

Negative

45

Best for (according to reviews)

-   **Business size**: Small businesses account for 8,575 reviews (59%), demonstrating broad uptake among this segment compared to midsize and enterprise organizations.
-   **Industry**: Marketing and advertising, computer software, and IT/services together represent 26% of reviews, indicating diverse adoption across creative and technology-focused sectors.
-   **Use cases**: Project management (56%), task management (41%), and team communication (37%) are the primary uses, highlighting a focus on collaborative workflow and organization.

Best for (according to reviews)

-   **Business size**: Small businesses account for 62% of reviews (1,469), demonstrating broad uptake among smaller organizations, with enterprises and midsize businesses making up 36% combined.
-   **Industry**: Education management, computer software, and marketing/advertising collectively represent 22% of reviews, indicating diverse industry adoption.
-   **Use cases**: Instant messaging & chat (78%), team communication (63%), and online meetings (7%) highlight a focus on collaboration and real-time connectivity.

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## Reviewer verdict

Basecamp

Basecamp users find it best for managing complex projects and facilitating team collaboration, especially when they need to keep work organized and on track across different locations. Reviewers value its project management tools, customizable notifications, and efficient file sharing, noting that integrations with tools like Slack, Trello, and Google Calendar enhance workflow. However, they mention that its pricing can be high for small businesses and that the interface may feel overwhelming at times.

Google Chat

Google Chat users consider it ideal for real-time team communication and quick decision-making, particularly when integrated with Google Workspace tools like Gmail, Google Drive, and Google Meet. Reviewers highlight its instant messaging, customizable alerts, and mobile convenience, appreciating its cost-effectiveness and accessibility. They note, though, that file sharing can be limited by size constraints and that video calls may experience lag.

## Features comparison

When comparing Basecamp and Google Chat in the team communication space, it's important to look beyond price and assess the specific features each one offers. This ensures that the choice you make aligns with your needs and prevents unnecessary costs. Here's a look at some key factors to consider and how these options compare. \[[1](#source-item-1)\]

Key features rated by users

Features selected based on 52,543 reviews from Team Communication users.  
about the Fit Score methodology.

Fit Score methodology

To calculate the Fit Score, our proprietary methodology factors in the following:

  

-   The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used.
-   Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings.

  

Please note:

  

-   To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews.
-   If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation.

Basecamp

81%Fit

Feature ratings

Real-Time Chat

4.4

Mobile Access

4.4

Alerts/Notifications

4.4

File Sharing

4.4

Google Chat

83%Fit

High performer

Feature ratings

Real-Time Chat

4.7

Mobile Access

4.6

Alerts/Notifications

4.5

File Sharing

4.4

Real-Time Chat

4.4 (196)

4.7 (515)

Basecamp users appreciate the real-time chat feature for its ability to facilitate instant communication, whether they are discussing project updates or brainstorming ideas. They find it useful for remote collaboration and note that it helps them eliminate the need for emails. However, some users mention that it may not be necessary if they already use other chat tools like Slack. Google Chat users, on the other hand, value the real-time chat for its seamless integration with other Google services, enabling quick decision-making and efficient teamwork. They appreciate the instant notifications and the ability to jump into video chats directly from the chat interface. Overall, Basecamp users find the real-time chat feature effective for project communication, while Google Chat users highlight its integration and instant messaging capabilities.

Mobile Access

4.4 (297)

4.6 (611)

Basecamp users find the mobile access feature essential for staying connected and productive on the go. They appreciate the ability to access project information, update tasks, and communicate with team members from their mobile devices. However, some users report that the mobile experience is not as smooth as the desktop version. Google Chat users, meanwhile, praise the mobile access for its convenience and ease of use. They find it helpful for managing messages and staying connected while away from their desks. Some users mention that the mobile app lacks some functionality compared to the desktop version. In general, Basecamp users value mobile access for its project management capabilities, while Google Chat users appreciate its convenience and integration with other Google services.

Alerts/Notifications

4.4 (319)

4.5 (546)

Basecamp users find the alerts and notifications feature crucial for staying updated on project developments and deadlines. They appreciate the ability to customize notifications and receive updates via email and mobile. However, some users mention that missed notifications are not reminded, which they say can be a drawback. Google Chat users, on the other hand, value the instant notifications and the ability to customize alerts based on channels or chats. They find it helpful for staying informed and responding quickly to important messages. Some users note that the notifications can be overwhelming at times. Overall, Basecamp users appreciate the detailed notifications for project management, while Google Chat users highlight the instant and customizable alerts for efficient communication.

File Sharing

4.4 (876)

4.4 (415)

Basecamp users appreciate the file sharing feature for its ease of use and ability to handle large files. They find it helpful for organizing and sharing project documents within teams. Some users mention that the file sharing process is smooth and intuitive. Google Chat users, meanwhile, value the integration with Google Drive for easy file sharing. They appreciate the ability to share various file formats and the convenience of accessing shared files within the chat interface. However, some users find the file sharing process clunky and note that it can be cumbersome to manage shared files. In summary, Basecamp users find the file sharing feature efficient for project collaboration, while Google Chat users appreciate the integration with Google Drive for seamless file sharing.

## Pricing comparison

### Starting prices

Basecamp

$15.00

Per User

(Per Month)

Free Trial

Free Version

[View pricing plans](https://www.capterra.com/p/56808/Basecamp/pricing/)

Google Chat

Contact vendor for pricing

### Value-for-money analysis

4.2 (14406)

4.6 (2378)

A comparison of how reviewers evaluate the value for money provided by both Basecamp and Google Chat indicates that Basecamp reviewers find it offers a straightforward pricing model and useful free trial options, while Google Chat reviewers appreciate its integration with Google services and the fact that it is free or included in Google Workspace. Reviewers find Basecamp's value for money appealing due to its flat pricing structure, which they say is beneficial for large teams and organizations. They appreciate the free version for small teams and the lack of per-user fees. However, some users mention that the pricing can be high for small businesses and that additional costs for extra features can be a drawback. As for Google Chat, reviewers appreciate its cost-effectiveness, noting that it is free or included with Google Workspace, making it accessible for many users. They value its seamless integration with other Google services. However, some users feel that the paid features do not offer enough value compared to other free alternatives, and they mention occasional issues with the pricing structure.

## Integrations

Popular Integrations

Compare available integrations between Basecamp and Google Chat.

### Gmail

Basecamp

Google Chat

### Google Calendar

Basecamp

Google Chat

### Hubstaff

Basecamp

Google Chat

### Google Drive

Basecamp

Google Chat

### Jotform

Basecamp

Google Chat

### Google Docs

Basecamp

Google Chat

### OmniFocus

Basecamp

Google Chat

### Google Workspace

Basecamp

Google Chat

Total Integrations

86

Slack

Users report that integrating Slack with Basecamp improves team communication and project updates, which they note helps manage comments and assignments more efficiently.

Trello

Reviewers mention that they use Trello with Basecamp for visual project management and task tracking, saying that Trello's board-like environment complements Basecamp's features.

Asana

Users state that they integrate Asana with Basecamp to manage complex projects, noting that Asana's task notifications and visual tools enhance project tracking.

Jira

Reviewers say that they use Jira with Basecamp for detailed project tracking and issue management, citing that Jira's robust features complement Basecamp's simplicity.

Google Calendar

Users mention that they integrate Google Calendar with Basecamp to sync project schedules and deadlines, noting that this helps keep appointments and tasks organized.

Basecamp Integrations (86)

-   [Akita](https://www.capterra.com/p/146056/Akita/)
-   [Apideck](https://www.capterra.com/p/267989/Apideck/)
-   [Asana](https://www.capterra.com/p/184581/Asana-PM/)
-   [AssessTEAM](https://www.capterra.com/p/153662/AssessTEAM-Employee-evaluation-on-the-cloud/)
-   [Bridge24](https://www.capterra.com/p/187545/Bridge24/)
-   [BrightGauge](https://www.capterra.com/p/226439/BrightGauge/)
-   [Calamari](https://www.capterra.com/p/141217/Calamari/)
-   [Centreli](https://www.capterra.com/p/156397/Centreli/)
-   [Claritee](https://www.capterra.com/p/233891/Claritee/)
-   [ClicData](https://www.capterra.com/p/145730/ClicData/)
-   [ClickUp](https://www.capterra.com/p/158833/ClickUp/)
-   [Clockify](https://www.capterra.com/p/169607/Clockify/)
-   [CoSchedule Marketing Suite](https://www.capterra.com/p/158290/CoSchedule/)
-   [Cyfe](https://www.capterra.com/p/225437/Cyfe/)
-   [DataGrail](https://www.capterra.com/p/179284/DataGrail/)
-   [Deskpro](https://www.capterra.com/p/127288/DeskPRO/)
-   [DNS Check](https://www.capterra.com/p/206630/DNS-Check/)
-   [Doorbell.io](https://www.capterra.com/p/184233/Doorbell-io/)
-   [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)
-   [Easy Insight](https://www.capterra.com/p/164600/Easy-Insight/)
-   [Enchant](https://www.capterra.com/p/186881/Enchant/)
-   [EvantoDesk](https://www.capterra.com/p/157819/EvantoDesk/)
-   [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)
-   [Everhour](https://www.capterra.com/p/133409/Everhour/)
-   [Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/)
-   [Expiration Reminder](https://www.capterra.com/p/172196/Expiration-Reminder/)
-   [FeatValue](https://www.capterra.com/p/10021768/FeatValue/)
-   [Float](https://www.capterra.com/p/136078/Float/)
-   [Formstack Forms](https://www.capterra.com/p/118892/Formstack/)
-   [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)
-   [GitHub](https://www.capterra.com/p/129067/GitHub/)
-   [Gmail](https://www.capterra.com/p/202338/Gmail/)
-   [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)
-   [Gravity Forms](https://www.capterra.com/p/206381/Gravity-Forms/)
-   [Harvest](https://www.capterra.com/p/75598/Harvest/)
-   [Helpwise](https://www.capterra.com/p/197123/Helpwise/)
-   [Honeybadger](https://www.capterra.com/p/251864/Honeybadger/)
-   [Hubstaff](https://www.capterra.com/p/132376/Hubstaff/)
-   [Jira](https://www.capterra.com/p/19319/JIRA/)
-   [Jitbit Helpdesk](https://www.capterra.com/p/117628/Jitbit-HelpDesk/)
-   [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)
-   [Klips](https://www.capterra.com/p/130237/Klipfolio-Dashboard/)
-   [Luciq](https://www.capterra.com/p/166279/Instabug/)
-   [Marker](https://www.capterra.com/p/152269/Marker/)
-   [Microsoft To Do](https://www.capterra.com/p/227173/Wunderlist/)
-   [Monkedo](https://www.capterra.com/p/10023582/Monkedo/)
-   [Nusii](https://www.capterra.com/p/138512/Nusii/)
-   [OAuth](https://www.capterra.com/p/172922/OAuth/)
-   [OmniFocus](https://www.capterra.com/p/177722/OmniFocus/)
-   [OttoKit](https://www.capterra.com/p/10012201/SureTriggers/)
-   [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)
-   [Pivotal Tracker](https://www.capterra.com/p/227356/Pivotal-Tracker/)
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-   [Proposify](https://www.capterra.com/p/133332/Proposify/)
-   [Recur](https://www.capterra.com/p/10017336/Recur/)
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-   [Retool](https://www.capterra.com/p/186115/Retool/)
-   [ScrumDo](https://www.capterra.com/p/153036/ScrumDo/)
-   [Slack](https://www.capterra.com/p/135003/Slack/)
-   [Slickplan](https://www.capterra.com/p/160390/Slickplan/)
-   [StartADAM](https://www.capterra.com/p/10015505/StartADAM/)
-   [SupportBee](https://www.capterra.com/p/132028/SupportBee/)
-   [Team O'clock](https://www.capterra.com/p/183263/Team-O-clock/)
-   [TeamRetro](https://www.capterra.com/p/193264/TeamRetro/)
-   [TestLodge](https://www.capterra.com/p/110329/Test-Lodge/)
-   [Tick](https://www.capterra.com/p/79088/Tick/)
-   [Time Doctor](https://www.capterra.com/p/129984/Time-Doctor/)
-   [TimeCamp](https://www.capterra.com/p/129847/TimeCamp/)
-   [Timely](https://www.capterra.com/p/131584/Timely/)
-   [Timeneye](https://www.capterra.com/p/139636/Timeneye/)
-   [Todoist](https://www.capterra.com/p/149339/Todoist-for-Business/)
-   [Toggl Track](https://www.capterra.com/p/247745/Toggl/)
-   [Tracked](https://www.capterra.com/p/166067/Tracked/)
-   [TrackingTime](https://www.capterra.com/p/136591/TrackingTime/)
-   [Trello](https://www.capterra.com/p/211559/Trello/)
-   [Unito](https://www.capterra.com/p/147319/Unito/)
-   [Userback](https://www.capterra.com/p/172431/Userback/)
-   [Usersnap](https://www.capterra.com/p/135579/Usersnap/)
-   [viaSocket](https://www.capterra.com/p/10020406/viaSocket/)
-   [Workbooks](https://www.capterra.com/p/109648/Workbooks-CRM/)
-   [Workstack](https://www.capterra.com/p/153954/Workstack/)
-   [Wufoo](https://www.capterra.com/p/224990/Wufoo/)
-   [Ybug](https://www.capterra.com/p/175621/Ybug/)
-   [Zapier](https://www.capterra.com/p/130182/Zapier/)
-   [Ziflow](https://www.capterra.com/p/178111/Ziflow/)
-   [Zoho Flow](https://www.capterra.com/p/227460/Zoho-Flow/)

Total Integrations

6

Gmail

Reviewers mention that integrating Gmail with Google Chat enhances productivity, allowing seamless communication and file sharing within the same platform, which they say is ideal for professional settings.

Google Drive

Users report that Google Chat's integration with Google Drive facilitates easy file sharing and real-time collaboration, which they note improves efficiency in team projects and data management.

Google Meet

Reviewers state that Google Chat's integration with Google Meet simplifies meeting setup and video calls, which they say enhances remote collaboration and quick communication among team members.

Google Calendar

Users say that integrating Google Calendar with Google Chat helps in scheduling meetings and setting reminders, which they note ensures team coordination and timely updates on deadlines.

Google Workspace

Reviewers report that Google Chat's seamless integration with Google Workspace enhances collaboration, which they indicate is beneficial for sharing files, accessing Google Docs, and managing team projects efficiently.

Google Chat Integrations (6)

-   [Gmail](https://www.capterra.com/p/202338/Gmail/)
-   [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)
-   [Google Docs](https://www.capterra.com/p/160756/Google-Docs/)
-   [Google Drive](https://www.capterra.com/p/161425/Drive/)
-   [Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)
-   [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)

For each product, we show you the most common integrations according to our user reviews and analyze themes in what reviewers say to highlight what you need to know.

## How does the user experience compare on Basecamp vs Google Chat?

### Overall rating

4.3 (14406)

4.5 (2378)

### User interface

Basecamp

Google Chat

### Customer service and support

Basecamp

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

Google Chat

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

## What users say about the pros and cons of Basecamp vs Google Chat

Both Basecamp and Google Chat have been reviewed by verified reviewers on Capterra. See what real users say about their experiences with Basecamp and Google Chat to help you pick the tool that best fits your needs. Users appreciate Basecamp for its robust project management capabilities, noting its ability to keep work organized and on track within budget. They value its team collaboration features, highlighting its effectiveness in facilitating communication across geographic distances and enhancing team productivity. Reviewers also find Basecamp's team project management tools beneficial for managing large projects and maintaining strong teamwork. At the same time, users find Google Chat effective for chat messaging, appreciating its integration with other Google Workspace applications and its versatility for direct and group conversations. They also value its email chat feature for quick communication and its team communication tools for efficient collaboration. When it comes to cons, Basecamp users mention its pricing as a drawback, citing it as expensive for small businesses and students. They also find team conversations cumbersome and the user interface overwhelming. Meanwhile, Google Chat users highlight issues with video calls, noting lag and lack of support for large files. They also find notifications inconsistent and sending files limited by size constraints. \[[2](#source-item-2)\]

Pros

Basecamp

Kai Z

realtorRetail, 11 - 50 employeesUsed the software for: Less than 6 months.

“I liked how Basecamp kept all project communication, files, and tasks in one place — it helped reduce scattered emails and messages and I loved the simple, intuitive interface that everyone on the team could use without much training.“

December 24, 2025

KA

Keir A

Principal EngineerComputer Software, 11 - 50 employeesUsed the software for: 1-2 years.

“This system provides the client with an opportunity to see their own, proof and marketing schedule, taking out a lot of phone calls.“

January 24, 2026

Google Chat

SP

Sara P

Director of OperationsAlternative Medicine, 2 - 10 employeesUsed the software for: More than 2 years.

“Quick messaging and real-time updates help us stay on the same page, make decisions faster, and keep projects moving smoothly.“

December 18, 2025

Brandy Z

CEO and Principal ConsultantProfessional Training & Coaching, 2 - 10 employeesUsed the software for: More than 2 years.

“I would say I like the video feature the best - you just send a video link by pressing a button and then you can video talk immedately on Google Meet.“

January 1, 2026

Cons

Basecamp

Eddy D

PresidentMarketing and Advertising, 2 - 10 employeesUsed the software for: 6-12 months.

“The lack of subtasks and recurring tasks was a bit of a hassle since lots of our projects are repeatable processes.“

December 14, 2025

MZ

Macaire Z

Area ManagerRetail, 51 - 200 employeesUsed the software for: 1-2 years.

“The only annoying function is that it sent too many notifications to my inbox, and it was hard to ensure that I do not miss important information.“

July 16, 2025

Google Chat

MT

Mariane Stephanie T

ManagerBusiness Supplies and Equipment, 2 - 10 employeesUsed the software for: More than 2 years.

“it is not interesting to use it if you want to hold with many people at the same time. And, if you doant have a google account, you wont be able to use google chat, hence limiting it's sphere of operation“

December 22, 2025

MG

Mike G

Member of Technical StaffComputer Hardware, 201 - 500 employeesUsed the software for: More than 2 years.

“It is hard to reach a human agent and often times tickets for bugs gets bounced to completely different departments.“

December 30, 2025

* * *

Sources

1.  Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from team communication software. This list is not exhaustive. For additional features, refer to the vendor’s website.
    
2.  Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar.
    

* * *

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