# Basecamp vs Smartsheet: Features and Cost Comparison 2026 | Capterra

> Basecamp vs Smartsheet: Which project management tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision.

Source: https://www.capterra.com/compare/56808-79104/Basecamp-vs-Smartsheet

---

# Basecamp vs Smartsheet Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

SmartsheetBasecamp2/4 selected

[Basecamp](https://www.capterra.com/p/56808/Basecamp/)[4.3 (14406)](https://www.capterra.com/p/56808/Basecamp/reviews/)

[Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.5 (3479)](https://www.capterra.com/p/79104/Smartsheet/reviews/)

[## Basecamp](https://www.capterra.com/p/56808/Basecamp/)[4.3 (14406)](https://www.capterra.com/p/56808/Basecamp/reviews/)

[## Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)[4.5 (3479)](https://www.capterra.com/p/79104/Smartsheet/reviews/)

Starting Price

$15.00/month

Starting Price

$15.00/month

Value-for-Money

4.2

Functionality

4.2

Ease of Use

4.3

Customer Service

4.3

Starting Price

$12.00/month

Starting Price

$12.00/month

Value-for-Money

4.4

Functionality

4.3

Ease of Use

4.3

Customer Service

4.3

Reviews Sentiment

Based on [14,406 reviews](https://www.capterra.com/p/56808/Basecamp/reviews/)

Positive

12,600

Neutral

1,487

Negative

319

Positive

12,600

Neutral

1,487

Negative

319

Reviews Sentiment

Based on [3,479 reviews](https://www.capterra.com/p/79104/Smartsheet/reviews/)

Positive

3,208

Neutral

224

Negative

47

Positive

3,208

Neutral

224

Negative

47

Best for (according to reviews)

-   **Business size**: Small businesses account for 8,575 reviews (59%), demonstrating broad uptake among this segment compared to midsize and enterprise organizations.
-   **Industry**: Marketing and advertising, computer software, and IT/services together represent 26% of reviews, indicating diverse adoption across creative and technology-focused sectors.
-   **Use cases**: Project management (56%), task management (41%), and team communication (37%) are the primary uses, highlighting a focus on collaborative workflow and organization.

Best for (according to reviews)

-   **Business size**: Small businesses account for 1,725 reviews (50%), demonstrating broad uptake across this segment, with notable presence in enterprise (23%) and midsize businesses (20%).
-   **Industry**: Information technology and services (8%), computer software (6%), and construction (6%) represent the primary industries, together making up 20% of total reviews.
-   **Use cases**: Project management (60%), task management (35%), and workflow management (31%) are the main applications, highlighting strong focus on collaborative work organization.

## Reviewer verdict

Basecamp

Basecamp users find it best for straightforward project management and team collaboration, appreciating its simple task management, project planning, and progress tracking features. Reviewers value its integrations with tools like Slack, Trello, Asana, Jira, and Google Calendar, which they say enhance communication and scheduling. They highlight its flat pricing as beneficial for larger teams, though some mention the interface feels dated and the cost can be high for small businesses.

Smartsheet

Smartsheet reviewers consider it best for flexible and comprehensive project management, citing its dynamic scheduling, real-time progress tracking, and customizable planning tools like Gantt charts. Users value its integrations with Microsoft Excel, Outlook, Teams, Jira, and Microsoft 365, which they say support collaboration and workflow efficiency. They find it cost-effective for large projects, though some note the per-user pricing can be expensive for smaller teams.

## Connect with a Capterra advisor for a free 15-minute consultation

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## Features comparison

In the project management market, Basecamp and Smartsheet both offer a range of features, and comparing them goes beyond just looking at price. Understanding which functionalities align with your specific requirements can help maximize value and eliminate unnecessary spending. Below is a breakdown of the most critical aspects to consider. \[[1](#source-item-1)\]

Key features rated by users

Features selected based on 75,081 reviews from Project Management users.  
about the Fit Score methodology.

Fit Score methodology

To calculate the Fit Score, our proprietary methodology factors in the following:

  

-   The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used.
-   Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings.

  

Please note:

  

-   To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews.
-   If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation.

Basecamp

82%Fit

Feature ratings

Task Management

4.4

Project Planning/Scheduling

4.3

Task Progress Tracking

4.4

Task Scheduling

4.5

Smartsheet

82%Fit

High performer

Feature ratings

Task Management

4.5

Project Planning/Scheduling

4.6

Task Progress Tracking

4.5

Task Scheduling

4.5

Task Management

4.4 (1485)

4.5 (849)

Reviewers find Basecamp's task management to be straightforward and effective. They appreciate features like to-do lists, task assignments, and progress tracking, saying that it enhances collaboration and accountability. However, some users mention that recurring tasks could be more customizable. Meanwhile, Smartsheet users value its comprehensive task management capabilities, including task creation, assignment, and tracking. They highlight its flexibility, visual task representation, and integration with other tools. Some users, however, find the interface clunky and resource assignment challenging. Overall, users appreciate Basecamp's simplicity and ease of use, while they value Smartsheet's flexibility and comprehensive features.

Project Planning/Scheduling

4.3 (801)

4.6 (558)

Basecamp users appreciate its project planning and scheduling features, which they say include setting up projects, defining goals, and establishing timelines. They find it helpful for organizing tasks, setting milestones, and tracking progress. Some users note that the interface is straightforward and easy to use. On the other hand, Smartsheet reviewers highlight its robust project planning tools, such as Gantt charts, customizable templates, and timeline views. They value its flexibility in creating project plans and setting dependencies. However, some users mention that the platform can be overwhelming for first-time users. In summary, users find Basecamp's project planning straightforward and user-friendly, while they appreciate Smartsheet's comprehensive and flexible planning tools.

Task Progress Tracking

4.4 (517)

4.5 (473)

Basecamp users appreciate its task progress tracking feature, which they say provides clear insights into project advancement and fosters accountability. They find it easy to monitor task statuses and identify bottlenecks. However, some users mention the lack of multiple statuses as a limitation. Smartsheet users value its real-time progress monitoring, highlighting features like Gantt charts and customizable views. They appreciate the ability to track task progress, set reminders, and create custom dashboards. Some users, however, find the platform less visually appealing. Overall, users find Basecamp's task progress tracking straightforward and effective, while they value Smartsheet's real-time monitoring and customizable features.

Task Scheduling

4.5 (566)

4.5 (494)

Basecamp users find its task scheduling feature useful for setting deadlines, organizing priorities, and tracking progress. They appreciate the integration with calendars and the ability to set reminders. Some users, however, mention that the scheduling interface can be basic. Smartsheet users highlight its dynamic task scheduling capabilities, including setting start and end dates, establishing dependencies, and automated scheduling. They value the visual representation of schedules and the ability to set reminders and alerts. Some users, however, find the date format inconsistent. In general, users appreciate Basecamp's straightforward task scheduling, while they value Smartsheet's dynamic and automated scheduling features.

## Pricing comparison

### Starting prices

Basecamp

$15.00

Per User

(Per Month)

Free Trial

Free Version

[View pricing plans](https://www.capterra.com/p/56808/Basecamp/pricing/)

Smartsheet

$12.00

Per User

(Per Month)

Free Trial

Free Version

[View pricing plans](https://www.capterra.com/p/79104/Smartsheet/pricing/)

### Value-for-money analysis

4.2 (14406)

4.4 (3479)

A comparison of how reviewers evaluate the value for money provided by both Basecamp and Smartsheet indicates that Basecamp reviewers find it offers a straightforward pricing model and a free trial, while Smartsheet reviewers appreciate its robust features and flexible user access. Reviewers find Basecamp's flat pricing structure appealing, especially for larger teams, as it does not charge per user. They appreciate the availability of a free version, which they say is useful for small teams and startups. However, some users mention that the cost can be high for small businesses, and the free version is limited in storage and features. As for Smartsheet, reviewers appreciate its cost-effectiveness for managing large projects and its ability to share with non-account holders at no extra cost. They also value the 30-day free trial. However, some users note that the pricing can be prohibitive for small businesses, and the cost per user can add up quickly, indicating that it may be less ideal for larger teams or those with limited budgets.

## Integrations

Popular Integrations

Compare available integrations between Basecamp and Smartsheet.

### Slack

Basecamp

Smartsheet

### Zapier

Basecamp

Smartsheet

### Gmail

Basecamp

Smartsheet

### Dropbox Business

Basecamp

Smartsheet

### Klips

Basecamp

Smartsheet

### Evernote Teams

Basecamp

Smartsheet

### Easy Insight

Basecamp

Smartsheet

### Formstack Forms

Basecamp

Smartsheet

Total Integrations

86

Slack

Users report that integrating Slack with Basecamp improves team communication and project updates, which they note helps manage comments and assignments more efficiently.

Trello

Reviewers mention that they use Trello with Basecamp for visual project management and task tracking, saying that Trello's board-like environment complements Basecamp's features.

Asana

Users state that they integrate Asana with Basecamp to manage complex projects, noting that Asana's task notifications and visual tools enhance project tracking.

Jira

Reviewers say that they use Jira with Basecamp for detailed project tracking and issue management, citing that Jira's robust features complement Basecamp's simplicity.

Google Calendar

Users mention that they integrate Google Calendar with Basecamp to sync project schedules and deadlines, noting that this helps keep appointments and tasks organized.

Basecamp Integrations (86)

-   [Akita](https://www.capterra.com/p/146056/Akita/)
-   [Apideck](https://www.capterra.com/p/267989/Apideck/)
-   [Asana](https://www.capterra.com/p/184581/Asana-PM/)
-   [AssessTEAM](https://www.capterra.com/p/153662/AssessTEAM-Employee-evaluation-on-the-cloud/)
-   [Bridge24](https://www.capterra.com/p/187545/Bridge24/)
-   [BrightGauge](https://www.capterra.com/p/226439/BrightGauge/)
-   [Calamari](https://www.capterra.com/p/141217/Calamari/)
-   [Centreli](https://www.capterra.com/p/156397/Centreli/)
-   [Claritee](https://www.capterra.com/p/233891/Claritee/)
-   [ClicData](https://www.capterra.com/p/145730/ClicData/)
-   [ClickUp](https://www.capterra.com/p/158833/ClickUp/)
-   [Clockify](https://www.capterra.com/p/169607/Clockify/)
-   [CoSchedule Marketing Suite](https://www.capterra.com/p/158290/CoSchedule/)
-   [Cyfe](https://www.capterra.com/p/225437/Cyfe/)
-   [DataGrail](https://www.capterra.com/p/179284/DataGrail/)
-   [Deskpro](https://www.capterra.com/p/127288/DeskPRO/)
-   [DNS Check](https://www.capterra.com/p/206630/DNS-Check/)
-   [Doorbell.io](https://www.capterra.com/p/184233/Doorbell-io/)
-   [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)
-   [Easy Insight](https://www.capterra.com/p/164600/Easy-Insight/)
-   [Enchant](https://www.capterra.com/p/186881/Enchant/)
-   [EvantoDesk](https://www.capterra.com/p/157819/EvantoDesk/)
-   [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)
-   [Everhour](https://www.capterra.com/p/133409/Everhour/)
-   [Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/)
-   [Expiration Reminder](https://www.capterra.com/p/172196/Expiration-Reminder/)
-   [FeatValue](https://www.capterra.com/p/10021768/FeatValue/)
-   [Float](https://www.capterra.com/p/136078/Float/)
-   [Formstack Forms](https://www.capterra.com/p/118892/Formstack/)
-   [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)
-   [GitHub](https://www.capterra.com/p/129067/GitHub/)
-   [Gmail](https://www.capterra.com/p/202338/Gmail/)
-   [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)
-   [Gravity Forms](https://www.capterra.com/p/206381/Gravity-Forms/)
-   [Harvest](https://www.capterra.com/p/75598/Harvest/)
-   [Helpwise](https://www.capterra.com/p/197123/Helpwise/)
-   [Honeybadger](https://www.capterra.com/p/251864/Honeybadger/)
-   [Hubstaff](https://www.capterra.com/p/132376/Hubstaff/)
-   [Jira](https://www.capterra.com/p/19319/JIRA/)
-   [Jitbit Helpdesk](https://www.capterra.com/p/117628/Jitbit-HelpDesk/)
-   [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/)
-   [Klips](https://www.capterra.com/p/130237/Klipfolio-Dashboard/)
-   [Luciq](https://www.capterra.com/p/166279/Instabug/)
-   [Marker](https://www.capterra.com/p/152269/Marker/)
-   [Microsoft To Do](https://www.capterra.com/p/227173/Wunderlist/)
-   [Monkedo](https://www.capterra.com/p/10023582/Monkedo/)
-   [Nusii](https://www.capterra.com/p/138512/Nusii/)
-   [OAuth](https://www.capterra.com/p/172922/OAuth/)
-   [OmniFocus](https://www.capterra.com/p/177722/OmniFocus/)
-   [OttoKit](https://www.capterra.com/p/10012201/SureTriggers/)
-   [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)
-   [Pivotal Tracker](https://www.capterra.com/p/227356/Pivotal-Tracker/)
-   [Pleexy](https://www.capterra.com/p/197390/Pleexy/)
-   [Proposify](https://www.capterra.com/p/133332/Proposify/)
-   [Recur](https://www.capterra.com/p/10017336/Recur/)
-   [Resource Guru](https://www.capterra.com/p/134429/Resource-Guru/)
-   [Retool](https://www.capterra.com/p/186115/Retool/)
-   [ScrumDo](https://www.capterra.com/p/153036/ScrumDo/)
-   [Slack](https://www.capterra.com/p/135003/Slack/)
-   [Slickplan](https://www.capterra.com/p/160390/Slickplan/)
-   [StartADAM](https://www.capterra.com/p/10015505/StartADAM/)
-   [SupportBee](https://www.capterra.com/p/132028/SupportBee/)
-   [Team O'clock](https://www.capterra.com/p/183263/Team-O-clock/)
-   [TeamRetro](https://www.capterra.com/p/193264/TeamRetro/)
-   [TestLodge](https://www.capterra.com/p/110329/Test-Lodge/)
-   [Tick](https://www.capterra.com/p/79088/Tick/)
-   [Time Doctor](https://www.capterra.com/p/129984/Time-Doctor/)
-   [TimeCamp](https://www.capterra.com/p/129847/TimeCamp/)
-   [Timely](https://www.capterra.com/p/131584/Timely/)
-   [Timeneye](https://www.capterra.com/p/139636/Timeneye/)
-   [Todoist](https://www.capterra.com/p/149339/Todoist-for-Business/)
-   [Toggl Track](https://www.capterra.com/p/247745/Toggl/)
-   [Tracked](https://www.capterra.com/p/166067/Tracked/)
-   [TrackingTime](https://www.capterra.com/p/136591/TrackingTime/)
-   [Trello](https://www.capterra.com/p/211559/Trello/)
-   [Unito](https://www.capterra.com/p/147319/Unito/)
-   [Userback](https://www.capterra.com/p/172431/Userback/)
-   [Usersnap](https://www.capterra.com/p/135579/Usersnap/)
-   [viaSocket](https://www.capterra.com/p/10020406/viaSocket/)
-   [Workbooks](https://www.capterra.com/p/109648/Workbooks-CRM/)
-   [Workstack](https://www.capterra.com/p/153954/Workstack/)
-   [Wufoo](https://www.capterra.com/p/224990/Wufoo/)
-   [Ybug](https://www.capterra.com/p/175621/Ybug/)
-   [Zapier](https://www.capterra.com/p/130182/Zapier/)
-   [Ziflow](https://www.capterra.com/p/178111/Ziflow/)
-   [Zoho Flow](https://www.capterra.com/p/227460/Zoho-Flow/)

Total Integrations

69

Microsoft Excel

Users say that they integrate Smartsheet with Excel for data export, reporting, and simultaneous table updates, noting that Smartsheet enhances Excel's collaborative and project management capabilities.

Microsoft Outlook

Reviewers report that they integrate Smartsheet with Outlook for seamless task management, email alerts, and project collaboration, citing that it helps consolidate information and streamline workflows.

Jira

Users mention that they integrate Smartsheet with Jira for project tracking, ticket management, and data synchronization, which they note enhances efficiency and provides a consolidated project overview.

Microsoft Teams

Reviewers state that they integrate Smartsheet with Teams for real-time updates, communication, and scheduling, which they say streamlines collaboration and data sharing within their organization.

Microsoft 365

Users report that they integrate Smartsheet with Microsoft 365 for enhanced project management, collaboration, and familiarity with Office tools, noting that it complements existing workflows and productivity.

Smartsheet Integrations (69)

-   [123FormBuilder](https://www.capterra.com/p/122770/123ContactForm/)
-   [Acumatica Cloud ERP](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/)
-   [Adobe Creative Cloud](https://www.capterra.com/p/48969/Adobe-Creative-Cloud/)
-   [Amazon Q](https://www.capterra.com/p/10025936/Amazon-Q/)
-   [AppSheet](https://www.capterra.com/p/149367/AppSheet/)
-   [Azuqua](https://www.capterra.com/p/136073/Azuqua/)
-   [Backupify](https://www.capterra.com/p/213199/Backupify/)
-   [Bitium](https://www.capterra.com/p/133412/Bitium/)
-   [Box](https://www.capterra.com/p/148766/Box/)
-   [Docusign](https://www.capterra.com/p/121506/Docusign/)
-   [Domo](https://www.capterra.com/p/119119/Domo/)
-   [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)
-   [Easy Insight](https://www.capterra.com/p/164600/Easy-Insight/)
-   [Egnyte](https://www.capterra.com/p/159288/Egnyte/)
-   [Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/)
-   [Formstack Forms](https://www.capterra.com/p/118892/Formstack/)
-   [Formstack Suite](https://www.capterra.com/p/267692/Formstack-Platform/)
-   [Gmail](https://www.capterra.com/p/202338/Gmail/)
-   [GoFormz](https://www.capterra.com/p/125634/GoFormz/)
-   [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)
-   [Google Chat](https://www.capterra.com/p/175800/Chat/)
-   [Google Docs](https://www.capterra.com/p/160756/Google-Docs/)
-   [Google Drive](https://www.capterra.com/p/161425/Drive/)
-   [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)
-   [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)
-   [Grafana](https://www.capterra.com/p/196036/Grafana-Enterprise/)
-   [Grammarly Business](https://www.capterra.com/p/170306/Grammarly-Business/)
-   [Harvest](https://www.capterra.com/p/75598/Harvest/)
-   [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)
-   [Jira](https://www.capterra.com/p/19319/JIRA/)
-   [Klips](https://www.capterra.com/p/130237/Klipfolio-Dashboard/)
-   [Lucidspark](https://www.capterra.com/p/211643/LucidSpark/)
-   [Mailchimp](https://www.capterra.com/p/110228/MailChimp/)
-   [Mapsly](https://www.capterra.com/p/10028149/Mapsly/)
-   [Marketo Engage](https://www.capterra.com/p/75130/Marketo-Lead-Management/)
-   [Marketo Sales Connect](https://www.capterra.com/p/227165/Marketo-Sales-Connect/)
-   [Meisterplan](https://www.capterra.com/p/219824/Meisterplan/)
-   [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)
-   [Microsoft Azure](https://www.capterra.com/p/16365/Azure/)
-   [Microsoft Defender for Cloud Apps](https://www.capterra.com/p/227615/Microsoft-Cloud-App-Security/)
-   [Microsoft Excel](https://www.capterra.com/p/176574/Excel/)
-   [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)
-   [Microsoft Power Automate](https://www.capterra.com/p/227210/Microsoft-Power-Automate/)
-   [Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)
-   [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)
-   [Miro](https://www.capterra.com/p/128955/Miro/)
-   [Office Timeline](https://www.capterra.com/p/155931/Office-Timeline/)
-   [Okta](https://www.capterra.com/p/119653/Okta/)
-   [OneDrive](https://www.capterra.com/p/161304/OneDrive/)
-   [OneLogin](https://www.capterra.com/p/114110/OneLogin/)
-   [Pantheon ERP](https://www.capterra.com/p/200135/Oculus/)
-   [Procore](https://www.capterra.com/p/56250/Procore/)
-   [Qlik Sense](https://www.capterra.com/p/209809/Qlik-Sense/)
-   [Quip](https://www.capterra.com/p/151651/Quip/)
-   [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)
-   [SCS Solutions](https://www.capterra.com/p/229112/SCS-Solutions/)
-   [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)
-   [Skyhigh Security CASB](https://www.capterra.com/p/10019894/Skyhigh-Security-CASB/)
-   [Slack](https://www.capterra.com/p/135003/Slack/)
-   [Spotfire](https://www.capterra.com/p/81277/TIBCO-Spotfire/)
-   [Tableau](https://www.capterra.com/p/208764/Tableau/)
-   [UiPath](https://www.capterra.com/p/135186/UiPath-Robotic-Process-Automation/)
-   [Unito](https://www.capterra.com/p/147319/Unito/)
-   [VMware Horizon](https://www.capterra.com/p/203536/Horizon/)
-   [VMware Horizon DaaS](https://www.capterra.com/p/264926/VMware-Horizon-DaaS/)
-   [Webex Suite](https://www.capterra.com/p/237272/Webex/)
-   [Workplace from Meta](https://www.capterra.com/p/168669/Workplace/)
-   [Zapier](https://www.capterra.com/p/130182/Zapier/)
-   [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)

For each product, we show you the most common integrations according to our user reviews and analyze themes in what reviewers say to highlight what you need to know.

## How does the user experience compare on Basecamp vs Smartsheet?

### Overall rating

4.3 (14406)

4.5 (3479)

### User interface

Basecamp

Smartsheet

### Customer service and support

Basecamp

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

Smartsheet

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live rep)

Chat

## What users say about the pros and cons of Basecamp vs Smartsheet

These project management software solutions have been evaluated by verified reviewers on Capterra. Check out what real users say about Basecamp and Smartsheet to find out which one would work best for your needs. Users appreciate Basecamp for its robust project management capabilities, noting that it helps keep work organized and ensures projects are completed within budget. They also value its team collaboration features, which facilitate communication across geographic distances and enhance team productivity. Additionally, reviewers highlight Basecamp's effectiveness in managing team projects, citing its simplicity and comprehensive collaboration tools. Meanwhile, Smartsheet users praise its project management flexibility, collaboration tools, and automation features, which help teams work efficiently. They also commend its real-time team collaboration capabilities and project tracking features, which streamline processes and improve productivity. When it comes to cons, Basecamp users find its pricing to be high and its user interface somewhat dated and overwhelming for new users. They also mention issues with team conversations, such as message sorting and visualization. As for Smartsheet, users note that sheet management can be confusing and restrictive, and they find the pricing to be expensive. Additionally, some users experience occasional glitches and find the user experience less intuitive. \[[2](#source-item-2)\]

Pros

Basecamp

Kai Z

realtorRetail, 11 - 50 employeesUsed the software for: Less than 6 months.

“I liked how Basecamp kept all project communication, files, and tasks in one place — it helped reduce scattered emails and messages and I loved the simple, intuitive interface that everyone on the team could use without much training.“

December 24, 2025

KA

Keir A

Principal EngineerComputer Software, 11 - 50 employeesUsed the software for: 1-2 years.

“This system provides the client with an opportunity to see their own, proof and marketing schedule, taking out a lot of phone calls.“

January 24, 2026

Smartsheet

CH

Carnell H

OwnerReal Estate, 2 - 10 employeesUsed the software for: 1-2 years.

“It allows you to roll out standardized project templates at scale. If you need to change a process across 100 active projects, you can do it once in the Control Center and it will push the update to every single sheet automatically.“

January 26, 2026

AR

Anitha R

Senior Technical SpecialistFinancial Services, 10,001+ employeesUsed the software for: More than 2 years.

“You can create sheets to track projects, approvals, internal requests or operational calendars, and everything remains clear and easy to follow.“

February 9, 2026

Cons

Basecamp

Eddy D

PresidentMarketing and Advertising, 2 - 10 employeesUsed the software for: 6-12 months.

“The lack of subtasks and recurring tasks was a bit of a hassle since lots of our projects are repeatable processes.“

December 14, 2025

MZ

Macaire Z

Area ManagerRetail, 51 - 200 employeesUsed the software for: 1-2 years.

“The only annoying function is that it sent too many notifications to my inbox, and it was hard to ensure that I do not miss important information.“

July 16, 2025

Smartsheet

LW

Laura W

Marketing CoordinatorEvents Services, 2 - 10 employeesUsed the software for: More than 2 years.

“It has a steep learning curve which can be frustrating to the new hires during the onboarding process and the mobile app has a habit of freezing when we attempt to update intricate sheets.“

January 26, 2026

SS

Sarah S

Land Acquisition AdminReal Estate, 51 - 200 employeesUsed the software for: 6-12 months.

“We need to manually sort them or right-click and reset the sorting filters each time. While automated sorting has the potential to cause issues while working with live data with others, it would be preferable to at least save the sort settings so they do not need to be recreated each time.“

June 25, 2025

* * *

Sources

1.  Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from project management software. This list is not exhaustive. For additional features, refer to the vendor’s website.
    
2.  Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar.
    

* * *

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