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Public and private utilities and municipal authorities that provide water, sewer, trash, gas and electric services to 2,500 to 25,000 customers.
Local, state, and federal governments, Commercial Campuses, Higher Education, Utility Vendors, K-12.
The software is extremely user friendly and reliable. Customer service is awesome, very friendly and knowledgeable about the software.
Some changes that Diversified made are not global; only available in some screens and the old way for others. There is a misspelled word that irritates me every time I see it.
I love the abilities to customize date for each individual customer. Being able to make special notations for each customer is very important to us.
The difficulty with the product is when you need to reprint a bill, that is when I have problems. You have to go to the individual customer account.
The system has been super easy. I love the ability to email bills, receive online payments and upload meter readings instead of having to manually enter all of that date.
We have gotten error messages a few times a week. I hit ignore, and it usually proceeds.
I like the ease of using the program, and all the information about our customers that it contains; this is very helpful in my job.
Pulling specific reports can be hassle can be difficult.
Our experience has been very positive with the technology and the technical support. It is a very simple and effective to use and the insights given are powerful.
Especially when the fiscal year doesn't start on January which is actually misleading in. Terms of the billing period year.
The EnergyCAP team was great to work with through contracting and implementation, and was able to tailor a great package for us. The customer service has been excellent over the last 4+ years.
With so many reports and filter settings it's difficult to navigate through to generate what you're looking for.
I have been very impressed with how intuitive the software is, the ability to determine how much power you can save, based on historical data, before starting a project adds a huge amount of value.
As a limited user to approve bills for payment, I haven't found any cons for the software.
Questions are answered promptly, and the team is happy to jump on a call as needed to help out. They have even added some great new features we requested.
EnergyCAP enabled us to identify our worst performing buildings in terms of energy use intensity, and we have been able to see and track our progress in a very transparent platform.
Diversified Billing
Top FeaturesEnergyCAP
Diversified Billing
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EnergyCAP
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