# Compare SmartSurvey vs Nicereply 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare SmartSurvey and Nicereply based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/57112-152920/SmartSurvey-vs-Nicereply

---

# SmartSurvey vs Nicereply Features and Cost Comparison

Last updated June 3rd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

SmartSurveyNicereply2/4 selected

[SmartSurvey](https://www.capterra.com/p/57112/SmartSurvey/)[4.6 (114)](https://www.capterra.com/p/57112/SmartSurvey/reviews/)

[Nicereply](https://www.capterra.com/p/152920/Nicereply/)[4.7 (283)](https://www.capterra.com/p/152920/Nicereply/reviews/)

[## SmartSurvey](https://www.capterra.com/p/57112/SmartSurvey/)[4.6 (114)](https://www.capterra.com/p/57112/SmartSurvey/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.6

Functionality

4.6

Ease of Use

4.7

Customer Service

4.7

Reviews Sentiment

Based on [114 reviews](#user-reviews)

Positive

108

Neutral

5

Negative

1

[## Nicereply](https://www.capterra.com/p/152920/Nicereply/)[4.7 (283)](https://www.capterra.com/p/152920/Nicereply/reviews/)

Starting Price

$59.00/month

Value-for-Money

4.7

Functionality

4.6

Ease of Use

4.7

Customer Service

4.7

Reviews Sentiment

Based on [283 reviews](#user-reviews)

Positive

278

Neutral

3

Negative

2

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 2,142 reviews from customer satisfaction software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

64%Fit

Missing features

Not enough reviews

Feature ratings

Customer Experience Management

\--

Customizable Forms

4.8

Complaint Monitoring

NA

Reporting/Analytics

4.6

Feedback Management

5.0

62%Fit

Missing features

Feature ratings

Customer Experience Management

NA

Customizable Forms

NA

Complaint Monitoring

4.6

Reporting/Analytics

4.4

Feedback Management

4.3

User satisfaction

User satisfaction

4.6

User reviews[114](https://www.capterra.com/p/57112/SmartSurvey/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.6

Customer support

4.7

User satisfaction

4.7

User reviews[283](https://www.capterra.com/p/152920/Nicereply/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.7

Customer support

4.7

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$59Usage Based, Per Month

-   Free version
-   Free trial

Best for

Best for

Academics, Consultants, Businesses, Multi-nationals, Government, Public Sector, Not for Profit

Best for

Companies focused on becoming champions of customer experience. If your company is looking for a platform providing multiple survey distributions, metrics & scales, Nicereply is the right tool for you

## User reviews

Pros & cons

PB

Paul B.

Business Analyst

> "Intuitive functions and flexible features that allow really complicated questions to be broken down into sections which change based..."

[See full review](https://www.capterra.com/p/57112/SmartSurvey/#Capterra___6537059)

PB

Paul B.

Business Analyst

> "The design screen does not fully represent the eventual look and feel of the survey which causes the need for frequent preview and..."

[See full review](https://www.capterra.com/p/57112/SmartSurvey/#Capterra___6537059)

NN

Nick N.

Owner

> "I like that it’s flexible for any kind of survey needs and the language translation helps include more people."

[See full review](https://www.capterra.com/p/57112/SmartSurvey/#Capterra___6865402)

AB

Annabel B.

Consultant

> "The new pricing structure is a little more confusing and my costs went up upon migration from the legacy account."

[See full review](https://www.capterra.com/p/57112/SmartSurvey/#Capterra___2399802)

TH

Trevor H.

Product Trainer

> "I find Smart Survey easy to create and modify surveys and create reports and I like that language translation tool."

[See full review](https://www.capterra.com/p/57112/SmartSurvey/#Capterra___6821808)

JG

Jessica G.

Student

> "Little bit expensive without the student discount."

[See full review](https://www.capterra.com/p/57112/SmartSurvey/#Capterra___2413044)

[View Reviews](https://www.capterra.com/p/57112/SmartSurvey/reviews/)

Renata H.

business administrator

> "the comments received good recognize the good work that is done daily and the bad comments makes it work harder so that all the comments are good and every time we manage to reduce those bad comments..."

[See full review](https://www.capterra.com/p/152920/Nicereply/#Capterra___6398781)

HB

Helen B.

customer support assistant

> "very good but annoying that the weighting for 1's seems to be far greater than the weightings for 5 and 10's, basically means I need 8-9 10's to outweigh only one 1"

[See full review](https://www.capterra.com/p/152920/Nicereply/#Capterra___3591295)

JW

John W.

Renewals Advisor

> "This software allows us to filter the negative ratings which gives us a plan to address those clients and provide better service moving forward."

[See full review](https://www.capterra.com/p/152920/Nicereply/#Capterra___3623721)

HB

Helen B.

customer support assistant

> "I'd like to see my overall average again but this function has been removed"

[See full review](https://www.capterra.com/p/152920/Nicereply/#Capterra___3591295)

[View Reviews](https://www.capterra.com/p/152920/Nicereply/reviews/)

## User interface

[SmartSurvey](https://www.capterra.com/p/57112/SmartSurvey/)

4.65 (114)

[Nicereply](https://www.capterra.com/p/152920/Nicereply/)

4.75 (283)

### Features

SmartSurvey

Top features

24/35

-   Activity Dashboard
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   CES Survey Structure
-   Chat/Messaging
-   Complaint Monitoring
-   CRM
-   CSAT Survey Structure
-   Customer Database
-   Customer Experience Management
-   Customer Journey Mapping
-   Customer Segmentation
-   Customizable Forms
-   Customizable Templates
-   Data Import/Export
-   Data Visualization
-   Email Management
-   Engagement Tracking
-   Feedback Management
-   Generative AI
-   Multi-Channel Communication
-   NPS Survey Structure
-   Performance Metrics
-   Reporting/Analytics
-   Search/Filter
-   Sentiment Analysis
-   SMS Messaging
-   Social Media Integration
-   Survey/Poll Management
-   Third-Party Integrations
-   Trend Analysis
-   Visual Analytics
-   Widgets
-   Workflow Automation

[See all features](https://www.capterra.com/p/57112/SmartSurvey/#features)

Nicereply

16/35

-   Activity Dashboard
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   CES Survey Structure
-   Chat/Messaging
-   Complaint Monitoring
-   CRM
-   CSAT Survey Structure
-   Customer Database
-   Customer Experience Management
-   Customer Journey Mapping
-   Customer Segmentation
-   Customizable Forms
-   Customizable Templates
-   Data Import/Export
-   Data Visualization
-   Email Management
-   Engagement Tracking
-   Feedback Management
-   Generative AI
-   Multi-Channel Communication
-   NPS Survey Structure
-   Performance Metrics
-   Reporting/Analytics
-   Search/Filter
-   Sentiment Analysis
-   SMS Messaging
-   Social Media Integration
-   Survey/Poll Management
-   Third-Party Integrations
-   Trend Analysis
-   Visual Analytics
-   Widgets
-   Workflow Automation

[See all features](https://www.capterra.com/p/152920/Nicereply/#features)

### Recognition

SmartSurvey is recognized as a top-rated tool in 1 Capterra Shortlist reports

No recognitions have been awarded to Nicereply

### Deployment & support

SmartSurvey

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Nicereply

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

SmartSurvey

-   By SmartSurvey
-   Located in United Kingdom
-   Founded in 2010

Nicereply

-   By Nicereply
-   Located in Slovakia
-   Founded in 2011

## Popular Comparisons

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vs

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4.7

Ease of Use

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Features

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Ease of Use

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4.6

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4.7

Ease of Use

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4.7

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