---
title: "Compare SmartSurvey vs UmfrageOnline 2026 | Capterra"
description: "Unsure of what to choose? Check Capterra to compare SmartSurvey and UmfrageOnline based on pricing, features, product details, and verified reviews."
source_url: "https://www.capterra.com/compare/57112-201674/SmartSurvey-vs-Enquetes-Maken"
page_type: "comparison"
language: "en"
---

# SmartSurvey vs UmfrageOnline Features and Cost Comparison

Last updated August 26th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

SmartSurveyUmfrageOnline2/4 selected

[SmartSurvey](https://www.capterra.com/p/57112/SmartSurvey/)[4.6 (114)](https://www.capterra.com/p/57112/SmartSurvey/reviews/)

[UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)[4.6 (1,781)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/)

[## SmartSurvey](https://www.capterra.com/p/57112/SmartSurvey/)[4.6 (114)](https://www.capterra.com/p/57112/SmartSurvey/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.6

Functionality

4.6

Ease of Use

4.7

Customer Service

4.7

Reviews Sentiment

PB

Based on [114 reviews](#user-reviews)

Positive

108

Neutral

5

Negative

1

[## UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)[4.6 (1,781)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/)

Starting Price

$35.00/month

Value-for-Money

3.8

Functionality

4.5

Ease of Use

4.6

Customer Service

4.2

Reviews Sentiment

DD

DD

CN

Based on [1,781 reviews](#user-reviews)

Positive

1,730

Neutral

45

Negative

6

## Not a match? Find software alternatives tailored to your priorities.

These software suggestions are similar to those you’re currently comparing.

Highest Rated

### Tremendous

4.8 (547)

* * *

Starting Price

$0.00

Flat Rate

Free Trial

Free Version

* * *

User rating

99%

of reviewers  
rated it above 4 stars

* * *

### Zoho Survey

4.6 (455)

* * *

Starting Price

$35.00

Flat Rate,Per Month

Free Trial

Free Version

* * *

User rating

96%

of reviewers  
rated it above 4 stars

* * *

### Connecteam

4.6 (5,315)

* * *

Starting Price

$29.00

Flat Rate,Per Month

Free Trial

Free Version

* * *

User rating

96%

of reviewers  
rated it above 4 stars

* * *

### SurveyMonkey

4.6 (10,512)

* * *

Starting Price

$30.00

Per User,Per Month

Free Trial

Free Version

* * *

User rating

94%

of reviewers  
rated it above 4 stars

* * *

## Summary

* * *

Key features rated by users

Features selected based on 4,931 reviews from survey software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Feature ratings

Multiple Question Types

NA

Customizable Questions

4.9

Data Security

NA

Anonymous Feedback

NA

Real-Time Data

3.5

\--%Fit

Missing features

Feature ratings

Multiple Question Types

NA

Customizable Questions

4.5

Data Security

NA

Anonymous Feedback

NA

Real-Time Data

NA

User satisfaction

User satisfaction

4.6

User reviews[114](https://www.capterra.com/p/57112/SmartSurvey/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.6

Customer support

4.7

User satisfaction

4.6

User reviews[1,781](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

3.8

Customer support

4.2

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$35Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Academics, Consultants, Businesses, Multi-nationals, Government, Public Sector, Not for Profit

Best for

Businesses owners wanting to create and carry out customer surveys.

## User reviews

Pros & cons

PB

Paul B.

Business Analyst

> "Intuitive functions and flexible features that allow really complicated questions to be broken down into sections which change based on the..."

[See full review](https://www.capterra.com/p/57112/SmartSurvey/#Capterra___6537059)

PB

Paul B.

Business Analyst

> "The design screen does not fully represent the eventual look and feel of the survey which causes the need for frequent preview and rework."

[See full review](https://www.capterra.com/p/57112/SmartSurvey/#Capterra___6537059)

TH

Trevor H.

Product Trainer

> "I find Smart Survey easy to create and modify surveys and create reports and I like that language translation tool."

[See full review](https://www.capterra.com/p/57112/SmartSurvey/#Capterra___6821808)

AB

Annabel B.

Consultant

> "The new pricing structure is a little more confusing and my costs went up upon migration from the legacy account."

[See full review](https://www.capterra.com/p/57112/SmartSurvey/#Capterra___2399802)

NN

Nick N.

Owner

> "I like that it’s flexible for any kind of survey needs and the language translation helps include more people."

[See full review](https://www.capterra.com/p/57112/SmartSurvey/#Capterra___6865402)

JG

Jessica G.

Student

> "Little bit expensive without the student discount."

[See full review](https://www.capterra.com/p/57112/SmartSurvey/#Capterra___2413044)

DP

David P.

Webmaster

> "My support ticket was resolved very quickly, particularly important to me at the moment as I want to make the most of my 14 day trial period. "

[See full review](https://www.capterra.com/p/57112/SmartSurvey/#Capterra___6512607)

PB

Paul B.

Business Analyst

> "The design screen does not fully represent the eventual look and feel of the survey which causes the need for frequent preview and rework."

[See full review](https://www.capterra.com/p/57112/SmartSurvey/#Capterra___6537059)

[View Reviews](https://www.capterra.com/p/57112/SmartSurvey/reviews/)

Not enough reviews

## User interface

[SmartSurvey](https://www.capterra.com/p/57112/SmartSurvey/)

4.65 (114)

[UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)

4.63 (1,781)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

Activity Tracking

120

Important

SmartSurvey

Top features

30/50

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   Adaptive Learning
-   AI Copilot
-   Alerts/Notifications
-   Anonymous Feedback
-   API
-   Collaboration Tools
-   Customer Segmentation
-   Customizable Branding
-   Customizable Fields
-   Customizable Questions
-   Customizable Templates
-   Data Analysis Tools
-   Data Cleansing
-   Data Exporting
-   Data Import/Export
-   Data Security
-   Data Visualization
-   Decision Making
-   Drag & Drop
-   Dynamic Content
-   Email Management
-   Email Marketing
-   Email Reminders
-   Engagement Tracking
-   Feedback Management
-   Gamification
-   Generative AI
-   Interactive Content
-   Mobile Survey
-   Multi-Channel Distribution
-   Multi-Language
-   Multilingual Surveys
-   Multimedia Support
-   Multiple Question Types
-   NPS Survey Structure
-   Offline Response Collection
-   Online Polling
-   Phone Polling
-   Presentation Tools
-   Proactive Assistance
-   Pulse Surveys
-   Q&A Management
-   Question Branching
-   Question Library
-   Question Piping
-   Randomization
-   Real-Time Data

[See all features](https://www.capterra.com/p/57112/SmartSurvey/#features)

UmfrageOnline

11/50

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   Adaptive Learning
-   AI Copilot
-   Alerts/Notifications
-   Anonymous Feedback
-   API
-   Collaboration Tools
-   Customer Segmentation
-   Customizable Branding
-   Customizable Fields
-   Customizable Questions
-   Customizable Templates
-   Data Analysis Tools
-   Data Cleansing
-   Data Exporting
-   Data Import/Export
-   Data Security
-   Data Visualization
-   Decision Making
-   Drag & Drop
-   Dynamic Content
-   Email Management
-   Email Marketing
-   Email Reminders
-   Engagement Tracking
-   Feedback Management
-   Gamification
-   Generative AI
-   Interactive Content
-   Mobile Survey
-   Multi-Channel Distribution
-   Multi-Language
-   Multilingual Surveys
-   Multimedia Support
-   Multiple Question Types
-   NPS Survey Structure
-   Offline Response Collection
-   Online Polling
-   Phone Polling
-   Presentation Tools
-   Proactive Assistance
-   Pulse Surveys
-   Q&A Management
-   Question Branching
-   Question Library
-   Question Piping
-   Randomization
-   Real-Time Data

[See all features](https://www.capterra.com/p/201674/Enquetes-Maken/#features)

### Recognition

SmartSurvey is recognized as a top-rated tool in 1 Capterra Shortlist reports

UmfrageOnline is recognized as a top-rated tool in 2 Capterra Shortlist reports

### Deployment & support

SmartSurvey

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

UmfrageOnline

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

SmartSurvey

-   By SmartSurvey
-   Located in United Kingdom
-   Founded in 2010

UmfrageOnline

-   By enuvo GmbH
-   Located in Switzerland
-   Founded in

## Popular Comparisons

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vs

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[UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)[4.63 (1,781)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/)

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[UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/)[4.63 (1,781)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/)

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