GymMaster vs Member Solutions: Which is a better fit?

Amazing financial reports and member management. We have been using Gymmaster for almost a year and we love everything about this software and the company.

The system sometimes fails and over charges members.

Data collection is also fantastic. Staff are friendly and do their best to assist with any issues that arise.

Navigating through the backend in the very beginning was a little frustrating at first, as there are a lot of options, and some of the phrasing can be a little confusing until you get used to it.

Integrated billing is easy to use and works great - makes life easy. There are a ton of options in the settings that allow me to set everything up in a way that works best for my specific club.

Currently there’s no 2-way SMS which means when clients reply you have to find the reply in your email then take it back to a separate SMS platform.

We have been using gymmaster for about 6 years and it has been an excellent product, easy to use, easy to tailor to our circumstances, staff need very little training to use, reliable and updates.

I did struggle a bit with finding which reports would give me the information I was after.

I decided to sign up with volo because it was a Canadian company that offered great prices and amazing customer service. They just increased their prices without letting customer know.

I am constantly getting "page not found errors", printing problems, accounting errors (not on my part), faulty invoices made.

Member Solutions will free you up to do what you want to do and what you love to do, teaching and sharing martial arts with your students.

I have found it too easy for my staff to accidentally remove a whole series which means I have lost appointment information.

It is very easy to make the necessary adjustments to payments as they are in process and that helps keep your clients happy and loyal.

They're basically two different companies, each with the same horrible service. Finally, we decided we would no longer do business with Members Solutions/My Volo and switched to a different company.

He was smart, guided me to a great outcome, made me feel comfortable and treated me with respect.

Hard to navigate, very frustrating setting up clients.