# Compare GymMaster vs CrossHero 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare GymMaster and CrossHero based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/57469-230034/GymMaster-vs-CrossHero

---

# GymMaster vs CrossHero Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

GymMasterCrossHero2/4 selected

[GymMaster](https://www.capterra.com/p/57469/GymMaster/)[4.7 (165)](https://www.capterra.com/p/57469/GymMaster/reviews/)

[CrossHero](https://www.capterra.com/p/230034/CrossHero/)[4.8 (123)](https://www.capterra.com/p/230034/CrossHero/reviews/)

[## GymMaster](https://www.capterra.com/p/57469/GymMaster/)[4.7 (165)](https://www.capterra.com/p/57469/GymMaster/reviews/)

Starting Price

$89.00/month

Value-for-Money

4.7

Functionality

4.6

Ease of Use

4.6

Customer Service

4.8

Reviews Sentiment

SI

Based on [165 reviews](#user-reviews)

Positive

154

Neutral

6

Negative

5

[## CrossHero](https://www.capterra.com/p/230034/CrossHero/)[4.8 (123)](https://www.capterra.com/p/230034/CrossHero/reviews/)

Starting Price

€15.00/month

Value-for-Money

4.7

Functionality

4.6

Ease of Use

4.7

Customer Service

4.7

Reviews Sentiment

PR

Based on [123 reviews](#user-reviews)

Positive

121

Neutral

1

Negative

1

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 5,970 reviews from membership management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

82%Fit

High performer

Feature ratings

Member Database

4.9

Payment Processing

4.6

Credit Card Processing

5.0

Electronic Payments

4.1

Registration Management

4.6

70%Fit

Not enough reviews

Feature ratings

Member Database

4.6

Payment Processing

4.4

Credit Card Processing

\--

Electronic Payments

3.3

Registration Management

5.0

User satisfaction

User satisfaction

4.7

User reviews[165](https://www.capterra.com/p/57469/GymMaster/reviews/)

Ease of use

4.6

Functionality

4.6

Value for money

4.7

Customer support

4.8

User satisfaction

4.8

User reviews[123](https://www.capterra.com/p/230034/CrossHero/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.7

Customer support

4.7

Price starts from

Price starts from

$89Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

€15Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Gyms and health clubs, studios, group fitness, single site & multi site facilities and franchises who want freedom from the front desk and to get more done with their day.

Best for

Gym business owners, fitness professionals, managers, head coaches. Pilates and personal training studios, gyms and sports centers, CrossTraining boxes, yoga, boxing, and dance academies.

## User reviews

Pros & cons

SI

Shannon I.

Customer Service Manager

> "It’s clear they care about helping their customers succeed and be able to use the software to it's fullest, and that..."

[See full review](https://www.capterra.com/p/57469/GymMaster/#Capterra___7037464)

EB

Egil B.

CEO

> "Payment fees are too high, and lack of scandinavian payment integration as Nets, Vipps, Mobile pay etc."

[See full review](https://www.capterra.com/p/57469/GymMaster/#Capterra___7031620)

GJ

Gordon J.

Senior SAP Consultant

> "The app captures your basic details and helps the gym management to easily manage membership of the clients."

[See full review](https://www.capterra.com/p/57469/GymMaster/#Capterra___6291924)

Mitchell F.

IT

> "Product name; cannot use an iPhone or iPad to connect a swiper for cc; POS does not allow for bill of material (cocktails..."

[See full review](https://www.capterra.com/p/57469/GymMaster/#Capterra___6755610)

TB

Troy B.

owner

> "We love Gymmaster - super easy to use - super awesome reports - great help line you can actually talk to a person that..."

[See full review](https://www.capterra.com/p/57469/GymMaster/#Capterra___7026842)

AS

Amanda S.

Personal fitness coach

> "The point of sale app is very difficult to use and I’ve had nothing but problems and looking stupid in front of people..."

[See full review](https://www.capterra.com/p/57469/GymMaster/#SoftwareAdvice___6658241)

GJ

Gordon J.

Senior SAP Consultant

> "I also love the calendar functionality where you can see your scheduled classes in a calendar view."

[See full review](https://www.capterra.com/p/57469/GymMaster/#Capterra___6291924)

MR

Myka R.

Owner

> "Time zones can make it difficult to time customer service calls"

[See full review](https://www.capterra.com/p/57469/GymMaster/#Capterra___6379893)

NN

Nadine N.

Owner

> "Love it - would recommend to anyone - any issues are always solved and love that I can call up any time and get immediate..."

[See full review](https://www.capterra.com/p/57469/GymMaster/#Capterra___7020381)

GJ

Gordon J.

Senior SAP Consultant

> "This is bad especially if someone else who actually wanted to attend was locked out. But this is not really a problem..."

[See full review](https://www.capterra.com/p/57469/GymMaster/#Capterra___6291924)

CA

Chathu A.

Owner

> "Experience has been nothing but amazing - I am very big on customer service and Gym Master has delighted me in that space."

[See full review](https://www.capterra.com/p/57469/GymMaster/#Capterra___7051976)

AS

Amanda S.

Personal fitness coach

> "A client can’t even pay with a card."

[See full review](https://www.capterra.com/p/57469/GymMaster/#SoftwareAdvice___6658241)

NN

Nadine N.

Owner

> "The support team is amazing - updates are regularly done"

[See full review](https://www.capterra.com/p/57469/GymMaster/#Capterra___7020381)

JH

Julie H.

Owner

> "Not being able to use other credit card processing companies besides the ones listed in order for the billing to work."

[See full review](https://www.capterra.com/p/57469/GymMaster/#Capterra___4894678)

TI

Theresa I.

Owner Operator

> "Great support team – responsive when you need help."

[See full review](https://www.capterra.com/p/57469/GymMaster/#Capterra___7021142)

AS

Amanda S.

Personal fitness coach

> "How difficult can it be to simply charge a customer for a sale?"

[See full review](https://www.capterra.com/p/57469/GymMaster/#SoftwareAdvice___6658241)

LC

Laurie C.

Admin Svc Specialist

> "From Customer Service to the ease of using the software features and functionality is of utmost excellence. When we..."

[See full review](https://www.capterra.com/p/57469/GymMaster/#Capterra___6005800)

JS

Joshua S.

Owner President

> "Being in the west coast of Mexico, sometimes there is a slight lag with communicating with the team in NZ. "

[See full review](https://www.capterra.com/p/57469/GymMaster/#Capterra___6018432)

SI

Shannon I.

Customer Service Manager

> "Highly recommend GymMaster for both the software and the incredible support team behind it!"

[See full review](https://www.capterra.com/p/57469/GymMaster/#Capterra___7037464)

MI

Miriam I.

Admin

> "Bit complicated to use at times, have to contact help quite a bit"

[See full review](https://www.capterra.com/p/57469/GymMaster/#Capterra___4745124)

TI

Theresa I.

Owner Operator

> "We highly recommend this gym and fitness management software to everyone!"

[See full review](https://www.capterra.com/p/57469/GymMaster/#Capterra___7021142)

RS

Renee S.

Owner

> "It was challenging werent able to fully integrate with debit success. "

[See full review](https://www.capterra.com/p/57469/GymMaster/#Capterra___3825076)

EB

Egil B.

CEO

> "is very good to have, and the support is good."

[See full review](https://www.capterra.com/p/57469/GymMaster/#Capterra___7031620)

TD

Tara D.

Co-owner/Manager

> "The lack of billing options for Canadians."

[See full review](https://www.capterra.com/p/57469/GymMaster/#Capterra___4574314)

Ryan D.

CEO

> "There are constant updates and improvements."

[See full review](https://www.capterra.com/p/57469/GymMaster/#GetApp___6542559)

JA

Jesse A.

Owner

> "hard to figure out how to add additional trainers"

[See full review](https://www.capterra.com/p/57469/GymMaster/#Capterra___3389223)

Ryan D.

CEO

> "The support team is very quick to respond to any issues or questions. "

[See full review](https://www.capterra.com/p/57469/GymMaster/#GetApp___6542559)

DMJ

Della-May J.

Gym Manager

> "The booking system was probably the one thing i got stuck with, However it wasn't really a feature our business got round..."

[See full review](https://www.capterra.com/p/57469/GymMaster/#Capterra___2110151)

CR

Courtney R.

Administrative Manager

> "This software works great for member management, tracking classes, collecting dues, new sign-ups, and selling products."

[See full review](https://www.capterra.com/p/57469/GymMaster/#Capterra___3104416)

RD

Rebecca D.

Founder

> "I never got my head around the billing."

[See full review](https://www.capterra.com/p/57469/GymMaster/#Capterra___2391721)

[View Reviews](https://www.capterra.com/p/57469/GymMaster/reviews/)

Not enough reviews

## User interface

4.66 (165)

[CrossHero](https://www.capterra.com/p/230034/CrossHero/)

4.77 (123)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

GymMaster

Top features

39/43

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   Application Management
-   Attendance Tracking
-   Committee Management
-   Communication Management
-   Credit Card Processing
-   Customizable Branding
-   Customizable Forms
-   Data Import/Export
-   Discount Management
-   Dues Management
-   Electronic Payments
-   Email Marketing
-   Email Templates
-   Enrollments/Onboarding
-   Event Calendar
-   Event Management
-   Generative AI
-   Invoice Management
-   Member Communication
-   Member Database
-   Member Directory
-   Member Portal
-   Membership Renewals
-   Membership Signup
-   Member Types
-   Mobile App
-   Payment Processing
-   Promotions Management
-   Recurring/Subscription Billing
-   Registration Management
-   Reminders
-   Reporting & Statistics
-   Resource Scheduling
-   Search/Filter
-   Self Service Portal
-   Surveys & Feedback
-   Third-Party Integrations
-   Wait List Management
-   Website Management

[See all features](https://www.capterra.com/p/57469/GymMaster/#features)

CrossHero

34/43

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   Application Management
-   Attendance Tracking
-   Committee Management
-   Communication Management
-   Credit Card Processing
-   Customizable Branding
-   Customizable Forms
-   Data Import/Export
-   Discount Management
-   Dues Management
-   Electronic Payments
-   Email Marketing
-   Email Templates
-   Enrollments/Onboarding
-   Event Calendar
-   Event Management
-   Generative AI
-   Invoice Management
-   Member Communication
-   Member Database
-   Member Directory
-   Member Portal
-   Membership Renewals
-   Membership Signup
-   Member Types
-   Mobile App
-   Payment Processing
-   Promotions Management
-   Recurring/Subscription Billing
-   Registration Management
-   Reminders
-   Reporting & Statistics
-   Resource Scheduling
-   Search/Filter
-   Self Service Portal
-   Surveys & Feedback
-   Third-Party Integrations
-   Wait List Management
-   Website Management

[See all features](https://www.capterra.com/p/230034/CrossHero/#features)

### Recognition

No recognitions have been awarded to GymMaster

No recognitions have been awarded to CrossHero

### Deployment & support

GymMaster

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

CrossHero

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

GymMaster

-   By Treshna Enterprises
-   Located in New Zealand
-   Founded in 1996

CrossHero

-   By CrossHero
-   Located in Spain
-   Founded in

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