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StarChapter works directly with local chapter leaders, national associations, association management companies (AMC), and other membership-based organizations.
Any event organiser needing tools to plan, market and manage their event. From simple events right through to complex multi-day conferences, we have them covered.
The features I like best about StarChapter are: ease of administration, swiftness of launch, good value for your money. It's great for smaller associations.
Email deliverability is very bad. Email formatting is difficult to use versus Constant Contact.
The platform is great to use and the setup was fantastic. The team is always there to help with questions.
The options for website customization are quite limited, and the design options are very basic. Some functions also do not work well which can be aggravating.
Customer service is pretty helpful. There is still room for growth for them and I hope they will add features in the future.
I have a long list of complaints about this platform.
It was affordable, easy to use, the initial set-up was simple (StarChapter is a HUGE help and does a great deal of the work), and we've found their support team to be very responsive and helpful.
I didn't find anything that is missing from this software.
Any issues staff are always willing to help and super helpful and easy to talk to and go out of their way to understand the scope of the work be achieved.
Poor customer service - am tired of following up about an ongoing error - 12 months after closing the account. Updates and phone calls are promised but ever come through.
I have only started using this software in the last 6 months. The support team especially [SENSITIVE CONTENT] who has gone out of his way to help me work out the best solution to any of my issues.
I emailed several times trying to get a booking issue sorted out with no response and finally got in touch with the sales employee to find out my only other contact had been fired.
I purchased IVvy about 10 months ago for our wedding venue business. Their sales team is truly great at what they do, I felt so optimistic about the product.
She was very unprofessional and disorganized. Fast forward two months and my software still wasn't completely set up and a lot of things promised in the sales pitch weren't actually available "yet.
We have worked alongside [SENSITIVE CONTENT] for many years and he always is willing to workshop and find solutions to better use the system more effectively.
I ended up having a few meetings with someone else to finish setting up my account (this was then 3.5 months after signing up) which mainly involved fixing mistakes from the first employee.
Mary G.: Hi, my name's Mary, I am a director of social media. And I am giving a two star rating for StarChapter today. For more ratings, see below. So I use StarChapter right now for email messaging to our members and to manage our chapter website as well. And we also use it a little bit for managing event registration as well. So the one really nice thing about StarChapter is having everything all in one place. There's one centralized source to have all of your membership, marketing, communications, website, everything at the touch of a finger. The pain points that I'm finding with star chapter is primarily related to ease of use. The system is not intuitive and not designed with the user in mind. There's a lot of training that needs to happen for anyone using the system that's a newbie. And my other pain point is it's not very customizable, especially for email marketing. It does not have any of the drag and drop features. It doesn't have any of the cool tech to make an email really splash or really look cool to the end receiver. It's very basic and just not, I guess, not as elevated as I would like to see.
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StarChapter
iVvy Event Management
Top FeaturesiVvy Event Management
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