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RecDesk, The Leader in Easy to Use Recreation Management Software, serves Recreation Departments, Community Centers, Home Owner's Associations (HOAs), Aquatics Centers and related Nonprofits.
StarChapter works directly with local chapter leaders, national associations, association management companies (AMC), and other membership-based organizations.
There was seamless integration, and extremely knowledgeable, friendly, and responsive help staff from the beginning of the process to present.
The only con is one that any program would struggle with. We have 7 different municipalities within our school district and residents are charged a certain rate and non residents a different rate.
We have had a very favorable experience. The sales and implementation teams have been proactive and thoughtful about all elements necessary for us to have a successful launch.
Ve had many complaints that the process is too time consuming and they just call me to have me do it.
We love working with this system. It has opened our programming to so many more members of our community and created an ease of use that helps our staff serve.
Once parents put in their own emergency forms, they cannot go back in and update the information without registering for another program.
RecDesk is a reliable and useful collection of tools that will help any Parks and Recreation Department provide the highest quality of service to the patrons of their community.
When creating programs, its frustrating to have to keep saving on every tab and also every individual date that it added.
The features I like best about StarChapter are: ease of administration, swiftness of launch, good value for your money. It's great for smaller associations.
Email deliverability is very bad. Email formatting is difficult to use versus Constant Contact.
The platform is great to use and the setup was fantastic. The team is always there to help with questions.
The options for website customization are quite limited, and the design options are very basic. Some functions also do not work well which can be aggravating.
Customer service is pretty helpful. There is still room for growth for them and I hope they will add features in the future.
I have a long list of complaints about this platform.
It was affordable, easy to use, the initial set-up was simple (StarChapter is a HUGE help and does a great deal of the work), and we've found their support team to be very responsive and helpful.
I didn't find anything that is missing from this software.
Mary G.: Hi, my name's Mary, I am a director of social media. And I am giving a two star rating for StarChapter today. For more ratings, see below. So I use StarChapter right now for email messaging to our members and to manage our chapter website as well. And we also use it a little bit for managing event registration as well. So the one really nice thing about StarChapter is having everything all in one place. There's one centralized source to have all of your membership, marketing, communications, website, everything at the touch of a finger. The pain points that I'm finding with star chapter is primarily related to ease of use. The system is not intuitive and not designed with the user in mind. There's a lot of training that needs to happen for anyone using the system that's a newbie. And my other pain point is it's not very customizable, especially for email marketing. It does not have any of the drag and drop features. It doesn't have any of the cool tech to make an email really splash or really look cool to the end receiver. It's very basic and just not, I guess, not as elevated as I would like to see.
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