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StarChapter works directly with local chapter leaders, national associations, association management companies (AMC), and other membership-based organizations.
We serve meeting planners and continuing education professionals facilitating educational events and continuing education initiatives.
The features I like best about StarChapter are: ease of administration, swiftness of launch, good value for your money. It's great for smaller associations.
Email deliverability is very bad. Email formatting is difficult to use versus Constant Contact.
The platform is great to use and the setup was fantastic. The team is always there to help with questions.
The options for website customization are quite limited, and the design options are very basic. Some functions also do not work well which can be aggravating.
Customer service is pretty helpful. There is still room for growth for them and I hope they will add features in the future.
I have a long list of complaints about this platform.
It was affordable, easy to use, the initial set-up was simple (StarChapter is a HUGE help and does a great deal of the work), and we've found their support team to be very responsive and helpful.
I didn't find anything that is missing from this software.
Over the years, Cadmium has been excellent about listening to our needs and making tweaks/enhancements based on our needs. We have been very happy working with Cadmium.
Scaling back to a higher level, I still don't see much purpose of the "points" system on my dashboard. Lastly, to be blunt, I hate the mascot.
Every stakeholder has only positive feedback. The CadmiumCD team is easy to work with and responsive but even better - they are open to suggestions for improvement.
The list of reports/worksheets on the back end isn't often cleaned up and it can be hard to sift through it all to find what you are looking for.
The interface is beautiful, the system is easy to use, and the customer service is the best I have ever received.
The names of the different segments of the product are sometimes hard to follow without training.
They are always taking suggestions for improvements and really listen to your needs. It has been a wonderful experience partnering with them and as a bonus we have saved time and money.
Without overall training the system is very difficult to use.
Mary G.: Hi, my name's Mary, I am a director of social media. And I am giving a two star rating for StarChapter today. For more ratings, see below. So I use StarChapter right now for email messaging to our members and to manage our chapter website as well. And we also use it a little bit for managing event registration as well. So the one really nice thing about StarChapter is having everything all in one place. There's one centralized source to have all of your membership, marketing, communications, website, everything at the touch of a finger. The pain points that I'm finding with star chapter is primarily related to ease of use. The system is not intuitive and not designed with the user in mind. There's a lot of training that needs to happen for anyone using the system that's a newbie. And my other pain point is it's not very customizable, especially for email marketing. It does not have any of the drag and drop features. It doesn't have any of the cool tech to make an email really splash or really look cool to the end receiver. It's very basic and just not, I guess, not as elevated as I would like to see.
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StarChapter
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