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Professional Associations, Trade Associations, Greek Lettered Organizations, Alumni, Non-profits, Charities, Business Networking Groups
StarChapter works directly with local chapter leaders, national associations, association management companies (AMC), and other membership-based organizations.
The entire experience from on boarding to now day to day use of Member365 has been seamless. The customer support is outstanding and I continue to be surprised by the breadth of functionality.
We asked them to download all of our data and they currently have no way to do that, that's awful.
So excited they now have a chat function. We run our Member365 only with volunteers, and not all of them are that tech savvy, so it's great to have the extra help when you need it.
To date, my only critique would be the lack of customization options for your individual organization (ie. page layout, header graphics, page colors, etc).
I am in M365 daily and absolutely love how user friendly it is. I can pull reports quickly, walk a member through their account easily, and navigate through the platform with ease.
The overall experience was the most unprofessional experience for any association to have.
It has been a pleasure from day 1, and I highly recommend Member365 by Pixelera as your software solution.
I feel that there are limitations in customization options within the software, which restricts tailoring it to our specific organizational needs.
The features I like best about StarChapter are: ease of administration, swiftness of launch, good value for your money. It's great for smaller associations.
Email deliverability is very bad. Email formatting is difficult to use versus Constant Contact.
The platform is great to use and the setup was fantastic. The team is always there to help with questions.
The options for website customization are quite limited, and the design options are very basic. Some functions also do not work well which can be aggravating.
Customer service is pretty helpful. There is still room for growth for them and I hope they will add features in the future.
I have a long list of complaints about this platform.
It was affordable, easy to use, the initial set-up was simple (StarChapter is a HUGE help and does a great deal of the work), and we've found their support team to be very responsive and helpful.
I didn't find anything that is missing from this software.
Mary G.: Hi, my name's Mary, I am a director of social media. And I am giving a two star rating for StarChapter today. For more ratings, see below. So I use StarChapter right now for email messaging to our members and to manage our chapter website as well. And we also use it a little bit for managing event registration as well. So the one really nice thing about StarChapter is having everything all in one place. There's one centralized source to have all of your membership, marketing, communications, website, everything at the touch of a finger. The pain points that I'm finding with star chapter is primarily related to ease of use. The system is not intuitive and not designed with the user in mind. There's a lot of training that needs to happen for anyone using the system that's a newbie. And my other pain point is it's not very customizable, especially for email marketing. It does not have any of the drag and drop features. It doesn't have any of the cool tech to make an email really splash or really look cool to the end receiver. It's very basic and just not, I guess, not as elevated as I would like to see.
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