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StarChapter works directly with local chapter leaders, national associations, association management companies (AMC), and other membership-based organizations.
For enterprise brands that want to better execute, scale, and measure their event programs.
The features I like best about StarChapter are: ease of administration, swiftness of launch, good value for your money. It's great for smaller associations.
Email deliverability is very bad. Email formatting is difficult to use versus Constant Contact.
The platform is great to use and the setup was fantastic. The team is always there to help with questions.
The options for website customization are quite limited, and the design options are very basic. Some functions also do not work well which can be aggravating.
Customer service is pretty helpful. There is still room for growth for them and I hope they will add features in the future.
I have a long list of complaints about this platform.
It was affordable, easy to use, the initial set-up was simple (StarChapter is a HUGE help and does a great deal of the work), and we've found their support team to be very responsive and helpful.
I didn't find anything that is missing from this software.
This approach allows for better communication with our customers and therefore a more enjoyable customer journey, which in so inspires a natural buzz prior to our events.
Padding and width/height are not intuitive and can often cause things to look distorted.
I love how easy it is to create great looking and functioning landing pages. Whenever I have a questions, prosupport is so quick to help and make sure that I understand how to resolve my issue.
Sometimes it's difficult to figure out how to change the theme. Can be difficult to use via mac.
The fact that we can fully customize our invite is amazing. To date, we've received great feedback from our clients re: the design of our invite.
Ramping up and learning the tricks of navigating/editing templates was tricky.
The onboarding process was flawless and the support team s great. The design capabilites are great and have exceeded my expectations.
Unfortunately their customer service / technical team is only reachable via email.
Mary G.: Hi, my name's Mary, I am a director of social media. And I am giving a two star rating for StarChapter today. For more ratings, see below. So I use StarChapter right now for email messaging to our members and to manage our chapter website as well. And we also use it a little bit for managing event registration as well. So the one really nice thing about StarChapter is having everything all in one place. There's one centralized source to have all of your membership, marketing, communications, website, everything at the touch of a finger. The pain points that I'm finding with star chapter is primarily related to ease of use. The system is not intuitive and not designed with the user in mind. There's a lot of training that needs to happen for anyone using the system that's a newbie. And my other pain point is it's not very customizable, especially for email marketing. It does not have any of the drag and drop features. It doesn't have any of the cool tech to make an email really splash or really look cool to the end receiver. It's very basic and just not, I guess, not as elevated as I would like to see.
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StarChapter
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