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StarChapter works directly with local chapter leaders, national associations, association management companies (AMC), and other membership-based organizations.
Ideal for nonprofits, charities, education, healthcare, corporate social responsibility, faith, political organizations, and event organizers of festivals, fundraisers, conferences & all sports.
The features I like best about StarChapter are: ease of administration, swiftness of launch, good value for your money. It's great for smaller associations.
Email deliverability is very bad. Email formatting is difficult to use versus Constant Contact.
The platform is great to use and the setup was fantastic. The team is always there to help with questions.
The options for website customization are quite limited, and the design options are very basic. Some functions also do not work well which can be aggravating.
Customer service is pretty helpful. There is still room for growth for them and I hope they will add features in the future.
I have a long list of complaints about this platform.
It was affordable, easy to use, the initial set-up was simple (StarChapter is a HUGE help and does a great deal of the work), and we've found their support team to be very responsive and helpful.
I didn't find anything that is missing from this software.
I love the integrated app and how easily you can reach volunteers during the event. I like that the database is downloadable to excel so we can edit as we see fit.
That risks them being ignored or channeled to spam.
I love that INIT Live makes staffing large events easy and helps guide you through holes where more staff could be useful. I also really liked the in-app communication aspect.
This became very confusing since the system was geared on the email address as and id and communication was through emails regarding shift assignments.
I love the ability to customize schedules for groups of people and that works great if you have a steady schedule and need to assign shifts, etc.
Also, the inability to see emails sent from the system or reply to emails within the system itself.
The best part is that is calculated all of their hours "worked" so we could keep track of who could receive a discount on their registration for the event. Also, the customer service is awesome.
There is no way to test the event setup within the app before the day of the event.
Mary G.: Hi, my name's Mary, I am a director of social media. And I am giving a two star rating for StarChapter today. For more ratings, see below. So I use StarChapter right now for email messaging to our members and to manage our chapter website as well. And we also use it a little bit for managing event registration as well. So the one really nice thing about StarChapter is having everything all in one place. There's one centralized source to have all of your membership, marketing, communications, website, everything at the touch of a finger. The pain points that I'm finding with star chapter is primarily related to ease of use. The system is not intuitive and not designed with the user in mind. There's a lot of training that needs to happen for anyone using the system that's a newbie. And my other pain point is it's not very customizable, especially for email marketing. It does not have any of the drag and drop features. It doesn't have any of the cool tech to make an email really splash or really look cool to the end receiver. It's very basic and just not, I guess, not as elevated as I would like to see.
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