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StarChapter works directly with local chapter leaders, national associations, association management companies (AMC), and other membership-based organizations.
Member Jungle is Australia's easiest all-in-one platform for membership organisations. It helps membership coordinators who are managing things manually. Put the fun back into managing your club.
The features I like best about StarChapter are: ease of administration, swiftness of launch, good value for your money. It's great for smaller associations.
Email deliverability is very bad. Email formatting is difficult to use versus Constant Contact.
The platform is great to use and the setup was fantastic. The team is always there to help with questions.
The options for website customization are quite limited, and the design options are very basic. Some functions also do not work well which can be aggravating.
Customer service is pretty helpful. There is still room for growth for them and I hope they will add features in the future.
I have a long list of complaints about this platform.
It was affordable, easy to use, the initial set-up was simple (StarChapter is a HUGE help and does a great deal of the work), and we've found their support team to be very responsive and helpful.
I didn't find anything that is missing from this software.
Allows Members to be responsible for their own information and have more active involvement in the Chapter which in turn allows me (Membership Officer) to have more free time to 'ride & have fun.
Given the above limitation, lack of an event option to restrict event ticket sales to 1 ticket per member. Cant use the event attendance reports where members purchase more than one ticket.
It is an affordable platform with great scope as a website builder capable of managing our events and member engagement. The back end is easy to navigate and use.
Initially I found the program confusing, frustrating with a number of teething issues.
Communicating with our members is very easy and the app (particularly the new engagement features) is brilliant.
Inability to register multiple family members for an event or annual membership without having to log off and on for each member. We require a separate permission form for each member for each event.
Overall experience is very good, it has reduced the man hours involved in member adminstration, and event organisation significantly. I find the customer support very responsive.
Figuring out the building blocks behind the website so that the right things went into the right places.
Mary G.: Hi, my name's Mary, I am a director of social media. And I am giving a two star rating for StarChapter today. For more ratings, see below. So I use StarChapter right now for email messaging to our members and to manage our chapter website as well. And we also use it a little bit for managing event registration as well. So the one really nice thing about StarChapter is having everything all in one place. There's one centralized source to have all of your membership, marketing, communications, website, everything at the touch of a finger. The pain points that I'm finding with star chapter is primarily related to ease of use. The system is not intuitive and not designed with the user in mind. There's a lot of training that needs to happen for anyone using the system that's a newbie. And my other pain point is it's not very customizable, especially for email marketing. It does not have any of the drag and drop features. It doesn't have any of the cool tech to make an email really splash or really look cool to the end receiver. It's very basic and just not, I guess, not as elevated as I would like to see.
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StarChapter
Member Jungle
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