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StarChapter works directly with local chapter leaders, national associations, association management companies (AMC), and other membership-based organizations.
Live event organizers of expos, races, food, wine or music festivals, car shows, block parties, farmers markets, annual trade shows and conferences: Any event managing many exhibitors and sponsors.
The features I like best about StarChapter are: ease of administration, swiftness of launch, good value for your money. It's great for smaller associations.
Email deliverability is very bad. Email formatting is difficult to use versus Constant Contact.
The platform is great to use and the setup was fantastic. The team is always there to help with questions.
The options for website customization are quite limited, and the design options are very basic. Some functions also do not work well which can be aggravating.
Customer service is pretty helpful. There is still room for growth for them and I hope they will add features in the future.
I have a long list of complaints about this platform.
It was affordable, easy to use, the initial set-up was simple (StarChapter is a HUGE help and does a great deal of the work), and we've found their support team to be very responsive and helpful.
I didn't find anything that is missing from this software.
The ability to message all exhibitors through the platform as well as store all the paperwork in a central location. So many good things -- highly recommend this platform.
Many of our vendors were very lost with the terms and conditions and the whole documents process.
I have nothing but great things to say about Event Hub and the team there. I enjoy using the software and have always had great customer service.
We used to spend hours and hours signing vendors up, sending invoices, and following up on paperwork and payments, only to have vendors drop out at the last minute or avoid payment.
I like the one-click approval and how Events Locker automatically sends approval or rejection notifications to the vendors. I love the interactive map, definitely a favorite feature.
Document Manager can be a bit confusing until you get the hang of it. Some vendors are unfamiliar with the site and can be confused on how to use it.
Customer service is fantastic and answers all questions. They take the time to make sure you know the system inside and out, which creates a much more organized event and happy customers.
If we did have an issue, they always had a suggestion for us to solve that problem.
Mary G.: Hi, my name's Mary, I am a director of social media. And I am giving a two star rating for StarChapter today. For more ratings, see below. So I use StarChapter right now for email messaging to our members and to manage our chapter website as well. And we also use it a little bit for managing event registration as well. So the one really nice thing about StarChapter is having everything all in one place. There's one centralized source to have all of your membership, marketing, communications, website, everything at the touch of a finger. The pain points that I'm finding with star chapter is primarily related to ease of use. The system is not intuitive and not designed with the user in mind. There's a lot of training that needs to happen for anyone using the system that's a newbie. And my other pain point is it's not very customizable, especially for email marketing. It does not have any of the drag and drop features. It doesn't have any of the cool tech to make an email really splash or really look cool to the end receiver. It's very basic and just not, I guess, not as elevated as I would like to see.
Prioritize real-user-identified key features according to your needs to find your best fit.
StarChapter
Top FeaturesEvents Locker
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