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StarChapter works directly with local chapter leaders, national associations, association management companies (AMC), and other membership-based organizations.
Designed for social clubs, country clubs, golf clubs, yacht clubs, resorts, property owner associations and hotels.
The features I like best about StarChapter are: ease of administration, swiftness of launch, good value for your money. It's great for smaller associations.
Email deliverability is very bad. Email formatting is difficult to use versus Constant Contact.
The platform is great to use and the setup was fantastic. The team is always there to help with questions.
The options for website customization are quite limited, and the design options are very basic. Some functions also do not work well which can be aggravating.
Customer service is pretty helpful. There is still room for growth for them and I hope they will add features in the future.
I have a long list of complaints about this platform.
It was affordable, easy to use, the initial set-up was simple (StarChapter is a HUGE help and does a great deal of the work), and we've found their support team to be very responsive and helpful.
I didn't find anything that is missing from this software.
Northstar has and is doing a great job. I like that they are improving and enhancing the product.
The single biggest problem is that there is no readily available documentation. The latest user manuals are dated in 2008.
All of my questions were answered in a polite and informative way. Not to mention the meetings were recorded so it is nice to have everything as a reference.
After 5 years asking about updating and fixing FRD, it is still as bad as it was.
Their continued dedication to improving and growing their product. Their training team is extremely knowledgeable.
Our biggest frustration before Northstar was that our POA/accounting, golf, food & beverage, and recreation facility operations were all set up with different best-in-class systems.
Once the website and mobile app launched, I was speechless. Everything that they had worked on was officially brought to life and it was an honor to work with [sensitive content hidden] and his team.
It is so poorly designed that God forbid you need to regroup an account from one line to another. You will spend day fixing the report.
Mary G.: Hi, my name's Mary, I am a director of social media. And I am giving a two star rating for StarChapter today. For more ratings, see below. So I use StarChapter right now for email messaging to our members and to manage our chapter website as well. And we also use it a little bit for managing event registration as well. So the one really nice thing about StarChapter is having everything all in one place. There's one centralized source to have all of your membership, marketing, communications, website, everything at the touch of a finger. The pain points that I'm finding with star chapter is primarily related to ease of use. The system is not intuitive and not designed with the user in mind. There's a lot of training that needs to happen for anyone using the system that's a newbie. And my other pain point is it's not very customizable, especially for email marketing. It does not have any of the drag and drop features. It doesn't have any of the cool tech to make an email really splash or really look cool to the end receiver. It's very basic and just not, I guess, not as elevated as I would like to see.
Prioritize real-user-identified key features according to your needs to find your best fit.
StarChapter
Top FeaturesNorthstar Clubs & Associations Software
Northstar Clubs & Associations Software
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