# Compare Neos vs Smokeball 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Neos and Smokeball based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/58931-133656/Neos-vs-Smokeball

---

# Neos vs Smokeball Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

NeosSmokeball2/4 selected

[Neos](https://www.capterra.com/p/58931/Neos/)[4.4 (200)](https://www.capterra.com/p/58931/Neos/reviews/)

[Smokeball](https://www.capterra.com/p/133656/Smokeball/)[4.8 (358)](https://www.capterra.com/p/133656/Smokeball/reviews/)

[## Neos](https://www.capterra.com/p/58931/Neos/)[4.4 (200)](https://www.capterra.com/p/58931/Neos/reviews/)

Starting Price

$109.00/month

Value-for-Money

4.2

Functionality

4.2

Ease of Use

4.3

Customer Service

4.4

Reviews Sentiment

JA

KS

Based on [200 reviews](#user-reviews)

Positive

171

Neutral

9

Negative

20

[## Smokeball](https://www.capterra.com/p/133656/Smokeball/)[4.8 (358)](https://www.capterra.com/p/133656/Smokeball/reviews/)

Starting Price

$49.00/month

Value-for-Money

4.5

Functionality

4.6

Ease of Use

4.7

Customer Service

4.7

Reviews Sentiment

BA

JT

Based on [358 reviews](#user-reviews)

Positive

345

Neutral

6

Negative

7

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## Summary

* * *

Key features rated by users

Features selected based on 4,106 reviews from legal case management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

82%Fit

Feature ratings

Client Management

4.5

Document Management

4.3

Billing & Invoicing

4.4

Case Notes

4.5

Task Management

4.4

83%Fit

High performer

Feature ratings

Client Management

4.6

Document Management

4.7

Billing & Invoicing

4.4

Case Notes

4.6

Task Management

4.7

User satisfaction

User satisfaction

4.4

User reviews[200](https://www.capterra.com/p/58931/Neos/reviews/)

Ease of use

4.3

Functionality

4.2

Value for money

4.2

Customer support

4.4

User satisfaction

4.8

User reviews[358](https://www.capterra.com/p/133656/Smokeball/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.5

Customer support

4.7

Price starts from

Price starts from

$109Per User, Per Month

-   Free version
-   Free trial

Price starts from

$49Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Neos is used by law firms, personal injury attorneys, insurance defense lawyers, mass tort practitioners, family law practices, public sector agencies, and in-house legal departments.

Best for

Designed for law firms based in the United States that practice in family law, personal injury, real estate, estate planning, litigation, business sale & purchase, criminal law, and more.

## User reviews

Pros & cons

JA

Jhovanny A.

Receptionist- New Client Liason

> "Its intake, tabs, documents, financial and and even calendar options all contribute to creating daily functions..."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___7063791)

QY

Queenie Y.

Paralegal

> "The thing I like least about NEOS is when I click messages I don't see my messages. When I text on NEOS, I would..."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___7063895)

KS

Kayla S.

Lawyer

> "I like how it covers everything from document management and collection, contacts, time entries and more to..."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___7070690)

AM

Ashley M.

Litigation Support

> "That there’s no way to link our Neos calendar to our firm’s Outlook calendar."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___7063823)

BK

Brianna K.

Legal Assistant

> "I love how so many essential legal office management functions are integrated within the Neos app itself so that..."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___7063660)

HB

Heather B.

Legal Assistant, Office Manager

> "The tabs are a bit clunky and it can be difficult to find the information I'm looking for. "

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___7063717)

BK

Brianna K.

Legal Assistant

> "It's cloud-based so users can work from anywhere and stay on the same page as updates occur in real time."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___7063660)

Chandler B. G.

Paralegal

> "I have not found a feature that will allow me to add templates to generate documents from NEOS directly with case..."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6626165)

AV

Amy V.

Paralegal

> "I really like the document management and how we can customize and organize the TYPE of document for easier..."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___7063683)

HO

Hazel O.

Accounting

> "I don't think I've found anything I dislike, everything is pretty straightforward on Neos, maybe just the..."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6626225)

KS

Kayla S.

Lawyer

> "I also love that I can directly tag emails into the platform so my emails can integrate easily."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___7070690)

BC

Bernardo C.

Owner

> "There are too many extra steps to save documents and unable to use Adobe Acrobat to edit PDFs."

[See full review](https://www.capterra.com/p/58931/Neos/#SoftwareAdvice___6496945)

MC

Marianne C.

Paralegal Case Manager Supervisor

> "I love the ability to personalize Neos: the staff and default tasks, the checklists, the case dates, even the..."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6626335)

JZ

Janell Z.

Senior Litigation Paralegal

> "I don't like that you aren't able to update multiple checklist items at a time, you have to go one by one."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6629174)

KD

Kelly D.

Litigation Paralegal

> "One of my favorite features is that you can keep multiple clients' files open and can volley between them at the..."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6626759)

MO

Madison O.

Paralegal

> "Sometimes you have to copy your notes after every update and repost them because they refuse to save."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6626185)

CE

Coral E.

Paralegal

> "The integrations with QuickBooks and Case Status really put everything at my fingertips."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___7063868)

JM

Jenna M.

Paralegal

> "Neos shows many error messages throughout the day, and tends to load very slowly at times."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6767079)

EL

Ella L.

Marketing Assistant

> "I also appreciate how well it organizes case information and deadlines."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___7063883)

CC

Curtis C.

Attorney- Principal

> "Add an escape provision to the contract that if you are not satisfied yo may cancel."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6734680)

MR

Maria R.

Case Manager

> "The platform's capability to create a multitude of reports tailored to our firm's specific needs is a..."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6341386)

BR

Brittany R.

Intake Manager

> "When trying to save something, if the required fields aren't filled out it wont save."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6626169)

LD

Lidia D.

Case Manager

> "The integration of the other products we use in the office make it easier and faster to work on cases and knowing..."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6626726)

DM

Daniela M.

Paralegal

> "I do not like the notes part, I wish it just had a save button to make sure they are saved."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6629341)

QY

Queenie Y.

Paralegal

> "I also like having all the clients files in one place."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___7063895)

GC

Gina C.

Business Manager

> "Not only does it have unfixable glitches it is also not user friendly and it is difficult to navigate!"

[See full review](https://www.capterra.com/p/58931/Neos/#SoftwareAdvice___6644871)

BQ

Becc Q.

Paralegal

> "Neos is great for it combining calendar, notes, emails, and deadlines all in one place."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6626190)

BC

Bernardo C.

Owner

> "I can’t save directly to Neos without save it to my computer first."

[See full review](https://www.capterra.com/p/58931/Neos/#SoftwareAdvice___6496945)

KD

Kelly D.

Litigation Paralegal

> "Another feature I like is the ability to toggle between different client files at the top of the screen."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6626759)

NG

Nina G.

Case manager-settlement processor

> "the Customer service is beyond terrible - they are useless - the "ZOOMS" we not the least bit informative -..."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6160724)

AV

Amy V.

Paralegal

> "I see Neos being a great tool once our firm learns how to use additional features."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___7063683)

SB

Sarah B.

Marketing Director

> "automations are not good, they need more options and variability"

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6767081)

MF

Morgan F.

Paralegal

> "Neos makes it easy to integrate everyday used apps, such as Microsoft Office, and create templates."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6626166)

PS

Peyton S.

Legal Assistant

> "Sometimes we have issues with it not working correctly which can be frustrating."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6626164)

FR

Franchesca R.

Case manager

> "What i like the most about NEOS is the checklist, i love not having the checklist to remind me everything i need..."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6631215)

CK

Callie K.

Paralegal

> "Very quick responses from customer service but not always able to get the problems solved."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6767224)

IS

Inezmarie S.

Attorney

> "I like that it syncs with my Outlook calendar and that I can access it from everywhere. "

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6627700)

SJ

Stormi J.

Senior Paralegal

> "Sometimes internet is slow which can be annoying."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6635222)

JB

Jessica B.

Case Management Supervisor

> "Every area of neos is helpful for our every day activities such as updating clients, ordering bill and records,..."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6158416)

BE

Brittany E.

Negotiator

> "it goes down a lot and the dashboard is not helpful/user friendly"

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6626174)

AL

Arianna L.

Legal Assistant

> "The thing I like most about Neos is the detailed tabs that come along with working throughout Neos."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6626368)

JB

Jacob B.

Attorney

> "The learning curve was a bit steeper than I expected."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6626229)

JH

Jetta H.

Intake Zar

> "It has been very helpful managing our clients and their cases."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___7063668)

ED

Emily D.

Paralegal EDPNA

> "Many bugs."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6626159)

MR

Maria R.

Case Manager

> "Additionally, the seamless integration with numerous programs has streamlined various processes, making my..."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6341386)

ML

Marc L.

attorney

> "Documents which have not been modified inexplicably change the modification date themselves making the date of..."

[See full review](https://www.capterra.com/p/58931/Neos/#SoftwareAdvice___4681104)

AM

Ashley M.

Litigation Support

> "Easy to use and friendly and efficient training after migrating from our previous case management software."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___7063823)

JA

Joel A.

Owner

> "Neos does not properly integrate with Outlook. "

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6254886)

JA

Jhovanny A.

Receptionist- New Client Liason

> "I am very happy with NEOS and am proud of its integration in our firm."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___7063791)

NT

Nancy T.

Paralegal

> "The text messaging system does not work"

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6085121)

MV

Maria V.

Paralegal

> "Integration with DocuSign further simplifies the process by automating document signing and saving signed..."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6253345)

CS

Chris S.

Attorney

> "Can be glitchy sometimes."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6093193)

MR

Maria R.

Case Manager

> "Overall, Assembly Neos is an invaluable tool for any firm looking to optimize its operations and improve..."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6341386)

IP

Ivonne P.

Operations Manager

> "I do not like that you cannot customize some of the information and that we have to scroll down on some pages,"

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___4236356)

CE

Coral E.

Paralegal

> "I love its ease of use and customization features."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___7063868)

CK

Chelsea K.

Paralegal

> "I wish there was a better dashboard system."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6158326)

AA

AnaMaria A.

Litigation Paralegal

> "I just began using it and it feels user friendly and able to save and review and categorize all documents."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6626243)

CM

Crystal M.

Settlement Administrator

> "Initially, transitioning was difficult."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6026883)

AF

Alexandra F.

Senior Litigation Paralegal

> "Overall, it is a great case management platform that is reliable, efficient, and easy to work with.."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___7063742)

IP

Ivonne P.

Operations Manager

> "its ok, the converting process was not great, and we switched from Needles desktop 5, so i was very disappointed..."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___4236356)

MH

Maria H.

Senior Paralegal

> "Having the information that I need at my fingertips and being able to generate documents."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6651914)

ML

Marc L.

attorney

> "Some examples: Reports that are generated are not as good as the prior version of the software. "

[See full review](https://www.capterra.com/p/58931/Neos/#SoftwareAdvice___4681104)

MM

Meggan M.

Litigation Paralegal

> "I really appreciate how it merges documents so well and works amazingly with the integrations."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6767121)

JM

Jason M.

Paralegal

> "I've had tickets open in excess of a year, and even with follow-up requests, no solutions. "

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___3865069)

MC

Marianne C.

Paralegal Case Manager Supervisor

> "I like the regular emails from Neos with updates, training opportunities, and communication from them. "

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6626335)

EM

Elizabeth M.

partner

> "They made me write 40 characters)"

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___4458860)

SB

Stella B.

Intake Manager

> "Neos helps me stay organized and up-to-date with my clients—I could not imagine working without it."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6626218)

JM

Jason M.

Paralegal

> "The calendar is always problematic."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___3865069)

BM

Bethsaida M.

Administrative Assitant

> "Neos makes everything you need to run your office smoothly in one place at your fingertips."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6631509)

ML

Marc L.

attorney

> "It is buggy, not easy to use, and it takes the joy out of my job. "

[See full review](https://www.capterra.com/p/58931/Neos/#SoftwareAdvice___4681104)

LC

Leilani C.

Receptionist

> "It's clean and very organized."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___7063825)

AP

Amanda P.

Paralegal

> "Bugs and issues are not resolved prior to new features being put out causing other aspects of the program to fail."

[See full review](https://www.capterra.com/p/58931/Neos/#SoftwareAdvice___2997693)

CL

Caroline L.

Case Manager

> "It really gives me the power to have everything that is important to me available and standardized."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6778416)

AP

Amanda P.

Paralegal

> "This is a reoccurring issue and affects the ability to use the program for it's intended purpose."

[See full review](https://www.capterra.com/p/58931/Neos/#SoftwareAdvice___2997693)

SB

Stella B.

Intake Manager

> "The convenience and organization it provides when dealing with hundreds of different clients."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6626218)

FO

Frank O.

owner

> "They promise to bring over data from Needles or another system but they can not. "

[See full review](https://www.capterra.com/p/58931/Neos/#GetApp___3053923)

RJ

Rhonda J.

Attorney and Owner

> "That I can create templates for almost all documents I use!"

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6626738)

ZL

Zach L.

Paralegal

> "It is extremely buggy, unintuitive, and not suitable for daily practice management."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___3026482)

VP

Vanessa P.

Paralegal

> "I'm able to breeze through my case work for each client."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___6341642)

ZL

Zach L.

Paralegal

> "We were misled by Needles staff as to the overall quality of Needles Neos and the ease of migration."

[See full review](https://www.capterra.com/p/58931/Neos/#Capterra___3026482)

[View Reviews](https://www.capterra.com/p/58931/Neos/reviews/)

VR

Verified Reviewer

Administrator

> "The cloud-based system means I can access client matters securely from anywhere, and the built-in automation eliminates repetitive..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7043905)

WS

Whitney S.

Paralegal

> "I don’t have many complaints, but one challenge we’ve encountered is with scheduling across different time zones. When an appointment is..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821308)

JT

Joseph T.

Managing Partner

> "My favorite feature is the AI tracking of my time spent processing emails in Outlook."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7068539)

MR

Morgan R.

Paralegal

> "The only part of smokeball that bothers me is when I send messages I can only send a certain amount of words before it stops me and doesnt let..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821310)

RH

Rena H.

Legal Assistant

> "The tags we are able to utilize to track out matters are great, as is being able to correspond multiple matters for 1 client."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821505)

SB

Scott B.

Attorney

> "Some of the interfaces, particularly the one for tracking settlement discussions, are a bit clunky and difficult to use."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821318)

TF

Tyler F.

Attorney

> "The way it efficiently integrates with other applications and its robust tracking system for the different types of client matters."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821270)

AD

Alyssa D.

Paralegal

> "When there are glitches in the system, you're barred from doing your job because we're so dependent on the system."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821271)

JK

Jeffrey K.

Managing Attorney

> "Just as important, we have eliminated storage needs for old paper files since we are able to purge our files when a case is closed."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821989)

BM

Brianne M.

Lega Assistant

> "Smoke Billing feels a little clunky - there are several ways of doing the same thing, which sometimes makes training difficult."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826697)

DP

Dorothy P.

paralegal

> "It keeps everything organized, automates the tedious stuff, and makes me feel like I have a mini army of assistants (without the payroll)."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826676)

JM

Jordan M.

Founder Principal

> "In fact, I think you may not be able to open anything else in Smokeball while waiting for a file to download. And if you get anxious, and..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6593086)

HjK

Hee jae K.

paralegal

> "With strong Microsoft Office integration and responsive customer support, Smokeball streamlines legal work and improves overall efficiency."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826691)

CD

Colin D.

Associate Attorney

> "It does not do a great job of summarizing deposition transcripts."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821327)

MB

Mike B.

Principal and Founder

> "The interface is brilliant with a tonne of built-in features, and way we can access our files and documents is great and will make..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7041973)

JM

Jordan M.

Founder Principal

> "Very bulky. Because SB documents are generally stored in the cloud, you can't open a large file like a video immediately."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6593086)

JW

Jason W.

lawyer

> "We are a personal injury law firm and the Smokeball platform lends itself beautifully to that practice area."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7049038)

DA

Douglas A.

Principal, Director and CEO

> "The bhack room support provided by \[sensitive content hidden\] is 2nd to none."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7110531)

PM

Patrick M.

Paralegal

> "UX, integration with Outlook is great, formatting documents from word, .jpeg, etc. to .pdf is invaluable."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821302)

RL

Ramona L.

Paralegal

> "Smokeball billing definitely has a learning curve, I believe it's the hardest part of learning the Smokeball software."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826844)

JC

Jessica C.

Senior Paralegal

> "I have been a real estate paralegal for 25 years and the functionality that smokeball provides has allowed me to manage twice the file count..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6584938)

CA

Christina A.

Attorney

> "Calendar sharing is proving difficult through Outlook."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6827127)

MC

Mark C.

Owner

> "Smokeball has been an incredible asset in my practice not only as a client management tool but also in creating documents for clients."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6827541)

JS

Joel S.

Firm Owner

> "I have not hired support staff due to the cost of the support staff license."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821456)

AP

Andrew P.

Associate Attorney

> "SB has saved me countless hours of valuable work time in the drafting of memos, emails and basic motion practice."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826689)

BW

Brian W.

Associate Attorney

> "Often times Excel freezes up and I must restart the program."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821275)

GG

Genie G.

Managing Partner

> "I especially love their integration with InfoTrack for Court e-filing and their workflows. "

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821298)

RH

Rena H.

Legal Assistant

> "Really my only complaint is the glitches that randomly appear."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821505)

MA

Melinda A.

Paralegal

> "I like the ability to have your calendar, your files, and your task all in one place."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826131)

EM

Emma M.

Paralegal

> "I have also made attempts to reach Smokeball regarding issues and enhancements, and I never received a call."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826760)

CG

Crystal G.

Legal Assistant

> "My favorite is the accessibility of the case files and documents securely from anywhere, promoting flexibility and remote work."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6586125)

CK

Chrystal K.

Sole practitioner

> "I wish they had not reorganized forms and documents."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6822329)

JF

Josh F.

Owner

> "It automatically tracks your time; the document automation is fantastic; and Archie, the new AI product, looks like it's going to be a game..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6490244)

JM

Jordan M.

Founder Principal

> "Finally, there's no way to collaborate with another firm that has Smokeball unless both firms have the same license."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6593086)

MA

Melinda A.

Paralegal

> "Smokeball helps me keep organized and on top of my files and daily task."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826131)

AP

Anna P.

Paralegal

> "Cannot incorporate "workflow" dates into calendar. "

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6585098)

IR

Irene R.

Attorney

> "Imagine how surprised and happily stunned when I clicked on Forms and my letterhead with Client address just popped up! If this is how good..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6798992)

CG

Carla G.

Paralegal

> "The reporting function can be slow or time out."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6588974)

KM

Kristi M.

Legal Assistant

> "It is easy to look up information in files. If your not able to find something you can easily search key words to find the document your..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826694)

AC

Ann C.

Attorney

> "So inefficient."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7128803)

CG

Crystal G.

Legal Assistant

> "Automating routine tasks like document creation, calendaring, and billing saves time and reduces errors."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6586125)

KH

Kenneth H.

Owner

> "The billing module is generally very difficult to use."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821289)

JK

Jeffrey K.

Managing Attorney

> "This is extremely helpful when attorneys are in Court or a deposition and need to find a document immediately. "

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821989)

AW

Amber W.

Paralegal

> "We needed a new software system because our old one (very old) was aging out of the version we used and was no longer going to be supported...."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___5071301)

TH

Tara H.

Legal Assistant

> "Overall, Smokeball has been more than just software, it’s a partner in helping our firm stay organized, productive, and focused on what..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821285)

KV

Kathy V.

Legal Assistant

> "It's less customizable than the other programs."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6584906)

MR

Maureen R.

Senior Paralegal

> "Being able to move between Word, Outlook, Smokeball and interoffice correspondence is seamless. Plus, the support team is extremely..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6463883)

AW

Amber W.

Paralegal

> "I miss being able to calculate forward and backward choosing calendar days or court days and such."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___5071301)

AA

Anadelis A.

Legal Assistant

> "It's also great to be able to easily revisit email exchanges within each case, making it much simpler to track communication and stay..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6592842)

NN

Nick N.

Partner

> "It is slow to load matters when you deal with cases that have more than 20 parties."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6029760)

AI

Alita I.

Paralegal

> "Overall, Smokeball has helped us show up stronger for our clients!"

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___7116298)

EL

Elizebeth L.

Owner

> "Interface was not very user friendly or visually appealing"

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6641777)

JM

Jordan M.

Founder Principal

> "Obviously, this would not be the case if timekeeping was not important, but when it is, it’s amazing because it captures so much more than you..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6593086)

OH

Olivia H.

Paralegal

> "Smokeball can be painfully slow which can be frustrating when you are working in a fast pace environment."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6179652)

JP

Jackie P.

Legal Assistant

> "Overall, an amazing application, but should definitely have an option to retrieve certain items that were updated."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6826708)

AK

Angelika K.

Paralegal

> "The integration without look sometimes freezes and I have been having issues with outlook."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___5002541)

JS

Joel S.

Firm Owner

> "I enjoy being able to find a human when needed and the responsive of needing templates is good."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821456)

DC

Diane C.

Paralegal

> "Smokeball can be slow and cumbersome at times, it is web based. If a form isn't set up to your liking it can be difficult to change it, I wish..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___3699017)

SS

Stephanie S.

Paralegal

> "I absolutely love that SB is integrated with Outlook to save emails right to the client matter, this way I never forget to save them."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6443173)

JH

Jacob H.

Associate Attorney

> "Smokeball's mobile application needs serious work."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6175288)

CM

Christina M.

Paralegal Supervisor

> "It has significantly streamlined my workflow, providing a seamless experience that keeps me impeccably organized."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6585003)

AM

Andrea M.

Andrea Morelos

> "It had system errors and glitches more often than I would have hoped. And during those times you have to ultimately who ultimately have a..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___3646150)

AE

Alec E.

Legal Assistant

> "We have been using Smokeball in our office for years, and it has been a wonderful program to centralize and manage all of our files."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6585104)

JG

Jennifer G.

Partner

> "The billing software is not super intuitive. "

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6183666)

JS

Joel S.

Firm Owner

> "In addition to the aforementioned, the updates and improvements continue to develop with advancements in technology and the law."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821456)

MM

Matt M.

Managing Attorney

> "Communicate is clunky on mobile."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6175260)

MO

Matthew O.

Receptionist

> "I started in April and I have to say that I was able to quickly learn the ins and outs of the Smokeball platform."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6824737)

AF

Alex F.

Owner

> "They shuttle you to email, where the support doesn't read the emails you send."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___4418553)

LL

Lauren L.

Lawyer

> "Smokeball makes it easier for myself and staff to stay on top of our files and communicate with our clients. "

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6592709)

AF

Alex F.

Owner

> "Now that I have my data out of their system, I am no longer hostage to their garbage. If I had read a review like this during my evaluation, I..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___4418553)

SB

Scott B.

Attorney

> "I love the ability to have my files anywhere I am."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821318)

SE

Sara E.

Attorney

> "Not sure if it’s a Smokeball issue but have had issues with the outlook add-in at times."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___3593335)

Noeme E.

Director

> "I use smart drafter negate the precedents are simply high quality."

[See full review](https://www.capterra.com/p/133656/Smokeball/#GetApp___6821899)

MR

Michelle R.

Director

> "It is not user friendly, slow, accounting is terrible,"

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6063249)

BW

Brian W.

Associate Attorney

> "Smokeball is great for organizing matters and \[sensitive content hidden\] has really made me more efficient. "

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821275)

AF

Alex F.

Owner

> "I know I sound like a crank. But I feel pretty badly treated by them and in 2023 the lack of an open API is insane."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___4418553)

AF

Alan F.

Senior Partner

> "Smokeball ability to track all of my activities throughout the day is a game changer. When they tell you it will pay for itself, they are not..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___4848846)

KW

Ken W.

Clerk

> "Bugs: file naming and renaming; sudden slowdowns in software; and if you have a sub-window open specific to one matter, such as customizing..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___2528241)

KP

Kenneth P.

Attorney and Co-Owner

> "Would be great to have a ChatGPT integration tool that is confidential. "

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___6821269)

SS

Steven S.

Lawyer

> "The only downsides to this software are small, personal nitpicks I have found with certain functions, such as scanning a document or..."

[See full review](https://www.capterra.com/p/133656/Smokeball/#Capterra___2528248)

[View Reviews](https://www.capterra.com/p/133656/Smokeball/reviews/)

## User interface

4.36 (200)

[Smokeball](https://www.capterra.com/p/133656/Smokeball/)

4.76 (358)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

2-Way Messaging

207

Important

Access Controls/Permissions

150

Important

Activity Dashboard

120

Important

Neos

25/33

-   2-Way Messaging
-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Billable & Non-Billable Hours
-   Billing & Invoicing
-   Calendar Management
-   Case Notes
-   Client Management
-   Client Portal
-   Communication Management
-   Compliance Management
-   Conflict Management
-   Contract/License Management
-   Customizable Templates
-   Data Import/Export
-   Deadline Management
-   Docket Management
-   Document Management
-   Electronic Signature
-   Full Text Search
-   Generative AI
-   Mobile App
-   Online Payments
-   Reminders
-   Reporting & Statistics
-   SSL Security
-   Task Management
-   Third-Party Integrations
-   Trust Accounting
-   Workflow Management

[See all features](https://www.capterra.com/p/58931/Neos/#features)

Smokeball

Top features

30/33

-   2-Way Messaging
-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Billable & Non-Billable Hours
-   Billing & Invoicing
-   Calendar Management
-   Case Notes
-   Client Management
-   Client Portal
-   Communication Management
-   Compliance Management
-   Conflict Management
-   Contract/License Management
-   Customizable Templates
-   Data Import/Export
-   Deadline Management
-   Docket Management
-   Document Management
-   Electronic Signature
-   Full Text Search
-   Generative AI
-   Mobile App
-   Online Payments
-   Reminders
-   Reporting & Statistics
-   SSL Security
-   Task Management
-   Third-Party Integrations
-   Trust Accounting
-   Workflow Management

[See all features](https://www.capterra.com/p/133656/Smokeball/#features)

### Recognition

Neos is recognized as a top-rated tool in 3 Capterra Shortlist reports

Smokeball is recognized as a top-rated tool in 4 Capterra Shortlist reports

### Deployment & support

Neos

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Smokeball

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Neos

-   By Assembly Software
-   Located in United States
-   Founded in 1985

Smokeball

-   By Smokeball
-   Located in United States
-   Founded in 2010

## Popular Comparisons

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