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Law firms in the following practice areas: Personal Injury, Med Mal, Family, Social Security, Bankruptcy, Veterans, Insurance Defense, Mass Tort, Corporate, Public Sector, and more.
Not provided by vendor
I love the features it offers and the reports that can generate from it. It is very easy to access and the customer service has been great.
First off there was severe downtime because of database errors and then the overall intake system is lacking in every field all the way from duplicate management to marketing options.
I really like how it seamlessly blends to Outlook, Word, PDF. I like the ease of use and being able to create multiple documents at once.
I cannot imagine running a personal injury practice without Needles.
The customer support is top notch and training support wonderful. They have a client website full of useful info.
Ultimately, found out that I could code an if than statement in Needles should I want to use pronouns. Each bookmark in Neos will eat up a line or two of your template, which makes for errors.
I love the reporting features and dashboards that allows me measure KPIs efficiently. Our transition to Neos was quick and easy with great support from the Neos team.
I was very exited about the change. Unfortunately, I feel it takes a lot of time out of the work day when the system is not working properly.
I like the ease of use and the fabulous customer support. The product can be customized with your specific workflows and keeps everything on track.
Catastrophic customer service and lack of common sense - too bad, it's a promising software.
We like how we can use our workflows to track each client thru the process. The reporting we receive is great and helps us stay on top of our business.
Customer service is catastrophic. I screamed for help when the system started to double-deduct the retainers.
The great strength of Actionstep is its flexibility and the ability to be quickly adapted as the business requirements change.
It is difficult for me to find something that I dislike about this software.
We like the matter dashboard a lot and it's probably the firms favorite feature since all the most important information is readily available.
These are basic things a law office needs to do, and this software is a hindrance to getting work done because of its awful search capabilities.
Prioritize real-user-identified key features according to your needs to find your best fit.
Neos
Actionstep
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