Neos vs Docketwise: Which is a better fit?

I love the features it offers and the reports that can generate from it. It is very easy to access and the customer service has been great.

Matt M

Director

First off there was severe downtime because of database errors and then the overall intake system is lacking in every field all the way from duplicate management to marketing options.

I really like how it seamlessly blends to Outlook, Word, PDF. I like the ease of use and being able to create multiple documents at once.

I cannot imagine running a personal injury practice without Needles.

The customer support is top notch and training support wonderful. They have a client website full of useful info.

Brad B

Attorney

Ultimately, found out that I could code an if than statement in Needles should I want to use pronouns. Each bookmark in Neos will eat up a line or two of your template, which makes for errors.

I love the reporting features and dashboards that allows me measure KPIs efficiently. Our transition to Neos was quick and easy with great support from the Neos team.

I was very exited about the change. Unfortunately, I feel it takes a lot of time out of the work day when the system is not working properly.

The ability to have somebody there to help me along the way and so easy to reach is the best feature. Clients are happy and the staff is very happy.

When something is missed in the profile, you can't fix it on the form but have to find it in the profile to enter in the information which can take time.

I enjoy the ease of use and have had the pleasure of talking with customer service when I have questions as they are very responsive (a chat feature might be handy).

Also, some questions are phrased in a confusing way. They're working on both these things however.

I like that the information integrates with Clio and saves us time entering information. The website is user friendly and the customer service is fantastic.

There is no need to retype the same facts over and over again into different forms for the same client. I also know that I'm using the most recent form that USCIS requires.

Anna A

Shareholder

Clients (and my staff) love how "user friendly" this software is. Definitely a great value for the money.

I don't always know how to navigate back to other forms. I am not sure whether I am using the form editing software properly.