RoomKeyPMS vs OpenHotel PMS: Which is a better fit?

It is a strong and neat system that is easy to navigate, the information layout is clean and clear and the menu is great. The fact it is cloud-based is great as it can be navigated from anywhere.

There are issues with authorizations becomeing confusing for our guests and they think we have double charged them.

Sensitive content hidden] is amazing!!!!! the management team and the staff are so grateful for your patience and the customer service that you provide for us since the system has changed.

There is not a history of A/R to print. Basically the A/R City Ledger is awful.

This training session was completely worth it. For instant help they have a wonderful support team that always helps me fix any problems I come across.

The weakest side of the program is the report writer. It is sort of annoying that you can not get any reports that will give you annual information by months.

The system is user friendly, very easy to set-up and navigate throughout the different options. The booking engine is seamless and they make it easy when working with our other vendors.

No inventory for Guest Services (cots, cribs, etc.). Overbooking seems to be an issue that comes up a lot even if you are just going into a.

We have been with them for over two years and have been very happy with their software and especially with their staff. They have been outstanding helping us with any questions.

I wrote a review mentioning this, and the awful woman [SENSITIVE CONTENT] had the audacity to call my boss and threaten to pull the program.

Affordable for independent hotels, motels of any size. Great value awesome customer service.

If your internet or computer are slow you will hate this because you will go through several screens for most things you do. Price range is mid level compared to other cloud based system.

Complete reliability, very substantial amounts of additional revenue, ease of use, peace of mind. I like everything about the software.

If there is anything that Open Hotel hasn't thought of yet, I guarantee that it will be implemented before you ever knew that it was missing.

The training was very good, and the customer service is outstanding. They are always helpful if we have questions, and I am impressed by the features they continue to add.

Too many vendors have a 'take it or leave it' approach to customer service. They should learn from OpenHotel.