Cloudbeds vs RoomKeyPMS: Which is a better fit?

Great software to support my website booking system. Excellent support, help & guidance from initial purchase through to live integration with my website developers.

It is frustrated to deal with problems when there is no timeline attached as to when the problem will be solved.

The original sales rep in 2020 [sensitive content hidden] was amazing. So supportive, happy to help and fix any problems.

Cloudbed boasts of having a plethora of people, despite that it is impossible to have a French-speaking interlocutor ... which is far from being a dead language.

It´s great that you can choose which add-ons you want and only pay for what you need. This is a great concept.

Reporting very poor, there are a total of 26 usable reports, of which only 6 pertain to revenue management and there's no pace report, which is a basic revenue report.

It's overall a really good software platform, and their amazing customer service and constant improvements makes it a really good value. I highly recommend them.

Heath H

President

A few missing features in my opinion, such as a mobile app with cc processing for checking/out.

It is a strong and neat system that is easy to navigate, the information layout is clean and clear and the menu is great. The fact it is cloud-based is great as it can be navigated from anywhere.

There are issues with authorizations becomeing confusing for our guests and they think we have double charged them.

Sensitive content hidden] is amazing!!!!! the management team and the staff are so grateful for your patience and the customer service that you provide for us since the system has changed.

There is not a history of A/R to print. Basically the A/R City Ledger is awful.

This training session was completely worth it. For instant help they have a wonderful support team that always helps me fix any problems I come across.

The weakest side of the program is the report writer. It is sort of annoying that you can not get any reports that will give you annual information by months.

The system is user friendly, very easy to set-up and navigate throughout the different options. The booking engine is seamless and they make it easy when working with our other vendors.

No inventory for Guest Services (cots, cribs, etc.). Overbooking seems to be an issue that comes up a lot even if you are just going into a.