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RoomKeyPMS is your single, integrated hotel software provider for independent hotels and chain properties. With hundreds of integrations we can work with hotels to optimize operations.
We partner with RV parks, family campgrounds, glamping resorts, multi-property groups, festivals, county and municipal parks, fairgrounds, marinas, and more in the United States and Canada.
It is a strong and neat system that is easy to navigate, the information layout is clean and clear and the menu is great. The fact it is cloud-based is great as it can be navigated from anywhere.
There are issues with authorizations becomeing confusing for our guests and they think we have double charged them.
Sensitive content hidden] is amazing!!!!! the management team and the staff are so grateful for your patience and the customer service that you provide for us since the system has changed.
There is not a history of A/R to print. Basically the A/R City Ledger is awful.
This training session was completely worth it. For instant help they have a wonderful support team that always helps me fix any problems I come across.
The weakest side of the program is the report writer. It is sort of annoying that you can not get any reports that will give you annual information by months.
The system is user friendly, very easy to set-up and navigate throughout the different options. The booking engine is seamless and they make it easy when working with our other vendors.
No inventory for Guest Services (cots, cribs, etc.). Overbooking seems to be an issue that comes up a lot even if you are just going into a.
We are very happy with the software and the customer service we have received. They are very responsive and if they don't have an answer for an issue and say they will call you back they do.
They wasted our time onboarding us only to raise their prices beyond what we can afford. They lied to us by telling us they wanted to work with small camps.
Easy to manage bookings and has great integrations and other features. Glad they have a training database and certification program.
I also wish you could choose which invoice to attach a meter reading to. I am finding them being doubled on reservations because they are attaching to the wrong monthly invoice.
The support team for this system is amazing. They are always available and have a great team attitude.
So far, I have had a hard time finding an end of day report that gives us what we need.
The Campspot team has worked hand-in-hand with with us from set up to going live. They were a wealth of knowledge and were always happy to help and answer questions.
They can't charge to a site because they weren't the primary person who made the reservation, don't have a Customer Profile, and don't have a Credit Card on file.
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