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iDentalSoft is a robust One Solution practice management platform for dental practices of all sizes, with enterprise-level features to fully support multi-practice, multi-location operations.
Designed for dental facilities of all sizes, it helps manage and track patients' treatment plans, records, outstanding balance and more.
I really like the help desk. They are available all the time and easy to reach and help me.
Support is horrible!!!! Email and calls with no answers. Contacts after 20 hours of waiting at a time, had technical support in the morning only to get a machine and calls back after 4 hours.
The people I work with over at iDentalsoft, are always willing to help and they are so interested in finding out how to improve the software.
It has done nothing but cause hassle and not to mention their support system is horrible.
Our overall experience with iDentalSoft has been amazing. Great software and great support team.
The reporting was terrible. My end of day numbers would always be off.
The doctors love the ease of charting. The e-billing is amazing and we can instantly send patients their bills.
It's frustrating that there is no scrolling ability with reports, name searches - anything that may be multiple pages. We have to keep clicking "next" to move ahead.
The customer service, support, and live help features are outstanding - the staff are friendly, very knowledgeable, willing to work with you and very effective at solving problems.
I have been using numerous Dental Software , and Eaglesoft are the MOST ANNOYING and RIDICULOUS of all. We have been having so much problem from day one till now.
My overall experience with Eaglesoft is great, the customer service is beyond amazing and they always answer any questions I may have.
Sometimes it shuts itself down or kicks me out of my application for “an illegal operation” however I did no such thing.
We really enjoy the ease of logging in and changing appts, and keeping patients information up to date - had great reminders and ease of use with statements etc.
My only complaint would be that some of our other software does not sync well with this product, which can cause some computer freezes.
User friendly, simple, easy access to FAQ and tutorials. Set up is quick, there is a lot of features to help make the patient experience better as far as insurance and billing.
How slow it can be at times and error messages.
iDentalSoft
Eaglesoft
Top FeaturesiDentalSoft
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