# Compare Salesforce Sales Cloud vs monday service 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Salesforce Sales Cloud and monday service based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/61368-10023357/Salesforce-vs-monday-service --- # Salesforce Sales Cloud vs monday service Features and Cost Comparison Last updated April 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Salesforce Sales Cloudmonday service2/4 selected [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.4 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) [monday service](https://www.capterra.com/p/10023357/monday-service/)[4.6 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/) [## Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.4 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $25.00/month Value-for-Money 4 Functionality 4.4 Ease of Use 4 Customer Service 4.1 Reviews Sentiment Based on [18,781 reviews](#user-reviews) Positive 16,818 Neutral 1,488 Negative 475 [## monday service](https://www.capterra.com/p/10023357/monday-service/)[4.6 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/) Starting Price $31.00/month Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.6 Customer Service 4.3 Reviews Sentiment Based on [108 reviews](#user-reviews) Positive 105 Neutral 1 Negative 2 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,997 reviews from customer service software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 75%Fit Missing features Feature ratings CRM 4.6 Support Ticket Management 4.6 Inbox Management 4.5 Live Chat 4.3 Chatbot NA \--%Fit Missing features Not enough reviews Feature ratings CRM 4.1 Support Ticket Management 4.2 Inbox Management \-- Live Chat NA Chatbot NA User satisfaction User satisfaction 4.4 User reviews[18,781](https://www.capterra.com/p/61368/Salesforce/reviews/) Ease of use 4.0 Functionality 4.4 Value for money 4.0 Customer support 4.1 User satisfaction 4.6 User reviews[108](https://www.capterra.com/p/10023357/monday-service/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.4 Customer support 4.3 Price starts from Price starts from $25Per User, Per Month - Free version - Free trial Price starts from $31Per Month - Free version - Free trial Best for Best for Sales teams, sales managers, marketing teams, and partner managers. Best for Not provided by vendor ## User reviews Pros & cons AW Andrew W. Senior sales Rep > "The best thing about Salesforce Sales Cloud as a salesperson is the ability to neatly and conveniently organize my book of business for success and growth!" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7099330) JSF Jennsy Suyapa F. Customer Service > "There is no duplicate message if the information is entered twice so can easily confuse during a call or resolving a ticket where you only have minutes to solve a client..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7034651) KA Khyan A. Senior Business Development Representative > "You can customise workflows, reporting, and dashboards to fit almost any sales process, and it integrates well with other tools. Once it’s set up properly, it becomes a very..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7113059) Nathaniel C. Account Executive > "Admin-level customization often requires technical expertise or certified support, which adds cost and dependency." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7085245) RAUL M. Software support > "Salesforce Sales Cloud is a premier solution for any organization looking to scale, offering a User Interface that is both sleek and highly functional once tailored to your..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7142408) ZR Zane R. Office Coordintator > "The user interface for some things such as email templates and forms is not the most friendly and is fairly bare bones" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7095153) LJ Lauren J. Contact Tracing Manager > "The communication channels offered a seamless opportunity to collaborate among the large team in Massachusetts, and user interface is critical for ease of use with multiple..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7133008) YB YURI B. Accounting Sales > "It was a bit much and then it didn't integrate with our accounting software, so we input stuff multiple times." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7111664) Nathaniel C. Account Executive > "From automating lead workflows to detailed pipeline tracking, it enables full control and visibility over the sales cycle." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7085245) AS Alison S. Executive Sales manager > "Our organization had required data points for us to fill daily, some of which were not as helpful for meaningful sales progress as others." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7006832) VR Verified Reviewer Director of Sales and Marketing > "I can't believe the levels of customization, configuration, automation, and now AI. If you set this up right, you can manage your entire business with Salesforce and Salesforce..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7106050) AR Akshya R. Admin > "Cost is little higher and maybe difficult to purchase new licenses and every add ons are additional cost." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7065081) LW Lillian W. Sr Analyst, Commissions > "It provides strong end-to-end visibility into customer information and the entire sales lifecycle, which makes it easy to track activity from initial contact through close." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7095058) AP Arpit P. IT Consultant > "Salesforce Sales Cloud requires specific training and onboarding to use the service effectively which leads to the platform’s higher cost compared to other CRMs it is a con for..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6557891) VR Verified Reviewer CRM Analyst > "I have very clear pipeline Thanks to Salesforce Sales Cloud, wich also make it easy for me to keep track of every lead, activity, and deal stage." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7047475) JL Joshua L. Pharmacist > "It is really hard to log in and takes a long time with the authentication, I understand why but remembering passwords is hard" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7083629) AD Arnold D. Collection lead Iqor > "My overall experience with salesforce cloud at IQor VBC has been largely positive and practical for the kind of work we do . Since we handle bill collection for US and UK..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7141179) AD Arnold D. Collection lead Iqor > "The challenges we face is that the system can sometime feels a bit complex, especially for new users." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7141179) ZR Zane R. Office Coordintator > "We have benefited greatly from its vast level of integrations with external programs that allow us to complete all tasks that we want while having it act as a single source of..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7095153) MR Miguel R. Sr. Technical Support Specialist > "Sometimes it glitches when you detach an article and you have to refresh the entire page and the content of a case comment goes lost if you don't save it first." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6510131) Jane F. Personal Lines Executive > "It helps keep client data organized, improves visibility on opportunities, and makes managing the sales process more efficient and streamlined." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7117209) GT Grace T. Sales Representative > "I do not like large packets of information like Account or opportunities can all be deleted with a signal Delete so easily." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6878381) NN Nicholas N. Quality Assurance Manager > "Its a great tool because you can manage everything about client in one application including linking with 3rd party service providers like couriers" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7142550) Aviral G. Manager > "The intial set up and customisations were very complex abd alsoonfiguring it to match specific business processes can be time-consuming and sometimes requires a steep learning..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6424227) JH Jeff H. Account Executive > "Salesforce Cloud is helpful to manage all of our customer records, track deal progress, and manage contracts." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7071081) ML Martin L. Sales Director > "Not a lot, it is quite comprehensive and therefore a bit more expensive than other less comprehensive CRMs" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7050959) JK James K. Brand Ambassador > "Its uses very advanced AI features to categorize and segment leads allowing us to only focus on the best leads. With its customers communication features, we have been able to..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6808319) Bill L. Vice President of Sales and Operations > "It also takes a bit to get use to...although i wouldnt say this is 100%con but ppl tend to give up mid point when things are not easy" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7056677) Bill L. Vice President of Sales and Operations > "It centralizes customer data, giving our team a complete view of accounts and interactions for better relationship management." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7056677) FM Faizan M. Manager > "Sometimes it gets difficult to access from another country, sometimes we won't receive codes for verification." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6829678) KH Kevin H. Senior SDR > "Overall, Salesforce Sales Cloud has been a reliable and robust CRM that has improved visibility into our sales pipeline and helped streamline processes across departments...." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6887034) JN Jayson N. Lead Associate > "We have an automated process that sometimes fails and gives us inaccurate data. When this happens, we have to spend time troubleshooting to figure out what went wrong." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6419970) JK James K. Brand Ambassador > "Salesforce Sales Cloud analytics help us to extract useful insights from our sales data which direct us on how to optimize future sales." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6808319) RW Robin W. Executive Marketing Assistant > "The program may not be ideal single-location practices." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7053211) LP Laura P. Online Advisor > "It can be a bit overwhelming at first as it is such a VERY detailed oriented tool, but once you get the understanding of how it works, you just feel like a machine on auto..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7139224) HK Hayley K. Trader > "For example, making many upweights/downweights to booked business can be very complicated and these changes are not recorded in a clear manor." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6415719) VR Verified Reviewer Account Executive > "The reporting and dashboard capabilities provide real-time insights that are crucial for our sales team." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7095324) DK Daljeet K. Marketing Manager > "One challenge I’ve encountered is the steep learning curve. While Salesforce is highly capable, it can be overwhelming for new users, and the onboarding process requires a fair..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6479357) VR Verified Reviewer Account Executive > "It’s the gold standard for a reason. If you have the budget and the team to manage it, there is no better tool for scaling a global sales organization." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7095324) Bill L. Vice President of Sales and Operations > "If i am being honest the cost..it adds up quick and you have to watch extra fees." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7056677) VR Verified Reviewer Customer and Guest Support > "The interface is intuitive, the information is reliable, and setup is remarkably fast, allowing teams to operate smoothly with minimal learning curve." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7054086) VR Verified Reviewer Account Executive > "We constantly experienced glitches and lag times in terms of loading." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6877783) JG John G. Account Executive > "The system is highly scalable, AI-powered CRM with rich pipeline management and customization options" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7046805) Paul F. Content writer > "It can be difficult to manage the settings and accessing the email templates for someone who doesn't have admin permissions" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6471797) LS Ljs S. Sales Rep > "It's a comprehensive tool for sales teams that allows them to administer and manage the business." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7053926) RC Russell C. Systems Administrator > "The price is a bit high, integration can be rocky at times, and there were some items of customization that we could not alter." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6425158) LW Lillian W. Sr Analyst, Commissions > "I also value its ability to integrate with other applications and systems, enabling more streamlined workflows across tools." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7095058) MH Maxime H. Account Manager > "Some bugs with the data and the amount of the opportunities." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6824451) MB Mark B. VP of Sales and Estimating > "It makes it easier to track leads, manage opportunities, and create more reliable revenue forecasts." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7084847) HA Hemant A. Data Entry > "One more thing is that implementation process can take weeks or even months so this can be a challenge for businesses looking for a quick setup." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6413755) Miguel J. D. Director of Sales > "Overall I like the ability to access all my customer data sales rep information from my PC or from my phone to track opportunities and lead progress" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6807944) MM Matheus M. Video Investment > "Additionally, some features can feel a bit pricey, and certain advanced functions require additional add-ons, which can increase costs." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6573675) EG Eric G. Sales > "Powerful, real-time reporting and dashboard tools allow for actionable sales insights and performance monitoring." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6841697) AW Alvonda W. Account Manager > "Sometimes when I emails bounce, I get an error and it's difficult to work around this using Sales Engagement if this error occurs." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6590322) Susana F. Client Relationship Manager > "Powerful but demanding. When implemented correctly, it becomes a strategic asset that drives accountability, transparency, and scalable sales performance." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7102980) AW Alicia W. Revenue Enablement Manager > "Our specific Salesforce instance has a TON of outdated information within it, and if I wasn't comfortable with the platform, I could get very confused." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6418946) JL Joshua L. Pharmacist > "It is the best way of tracking who has how many vaccinations and sending receipts" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7083629) BG Brandon G. CEO > "Things I didn’t like about Salesforce Sales Cloud is the fact that it’s very complex when you’re first using the product and it’s features, especially navigating throughout." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6712398) Jane F. Personal Lines Executive > "It makes tracking leads, managing relationships, and staying on top of opportunities much easier and more efficient." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7117209) CL Concepcion L. Case Manager > "Sometimes the search results can be so large that nothing populates and after waiting for a bit do you get notified to try again." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6778325) Oliver K. Business Administrator > "Saleforce's approach has allowed me to optimize processes to close deals faster and build closer relationships with clients." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7022353) KT Katie T. Development and Marketing Assistant > "We had trouble getting Salesforce to “talk” to some of our other software such as Mail Chimp for our email campaigns." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6777334) April V. Loan Processor > "It’s highly customizable and can handle complex processes, which makes it valuable for growing businesses." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7070635) VR Verified Reviewer Communications Intern > "The process for updating distribution lists is quite tedious and can easily be messed up and need to be reevaluated." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6455209) RL Ramona L. AE > "It’s good for tracking opportunities, managing follow-ups, and seeing progress at a glance." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7048885) JP Justin P. Sales support > "Simple things like reading an email takes multiple extra steps, the email is printed as all one text in a tiny window on the side, (no seperation of separate responses) double..." [See full review](https://www.capterra.com/p/61368/Salesforce/#SoftwareAdvice___5001402) VR Verified Reviewer Graphic Designer > "Offers excellent CRM tools that help graphic designers keep track of client interactions and project history, streamlining communication for design projects." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6575670) VR Verified Reviewer Senior Product Manager > "The overall look and feel is very dated, processing of data is often slow, it's hard to keep the system up to date, and the overall experience is just not enjoyable to use." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6646248) XL Xiang L. Director > "Its extensive CRM functionality and high productivity allow us to centralize clients' information integrated with other tools to get a completed analytics and real-time view." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6448751) HW Henrik W. Sales Manager > "Salesforce Sales Cloud solves my problems related to scattered data, inefficient sales processes, limited visibility into performance, lack of collaboration, and inadequate..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___4884245) AG Ana G. Customer support executive > "It has everything you need for support systems, email, inbound and outbound calls, chat support, etc." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6812641) VR Verified Reviewer Account Executive > "Data integrity was compromised due to slow updates." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6877783) MG Meenal G. consultant > "cloud's highly configurable platform enable companies to mold the system to fit their unique requirement and expand as their organization expand, guaranteeing, flexibility and..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6323552) GD Gino D. Sales Coordinator > "New users often struggle with the sheer number of features, menus, and customization options" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6677997) WB Will B. Student Recruitment Coordinator > "Sales force is incredibly useful as a CRM and managing a range of sales, leads and customer workflows." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7070372) TP Tanya P. Account Executive > "I did not like that I could not change the pertinent information myself, the administrator of the team could only do that, and it sometime delayed my work process." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6528043) GD Gino D. Sales Coordinator > "Salesforce Sales Cloud stands out some things that make it great, gives a clear view of sales stages, deals, and revenue forecasts and it automates repetitive tasks, provides..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6677997) Samantha N. Wholesale Sales Manager > "I also was hard pressed to find help as a lowly employee when things went wrong." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7079491) TW Toshia W. Beauty blog > "It also plays well with other tools, so you can integrate it with your email or marketing platforms, which saves a ton of time. Plus, the reporting tools give you valuable..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6515956) VR Verified Reviewer Inside Product Specialist > "Salesforce Sales Cloud can be costly, complex to set up, and has a steep learning curve for new users." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6408452) [View Reviews](https://www.capterra.com/p/61368/Salesforce/reviews/) DD Devon D. Account Representative > "I like that we can integrate automation into it, we can send emails and track calls and notes all in..." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865057) Derik P. Account Manager > "Some of the most useful features, like workload and chart views, are excluded from the basic paid..." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6867037) CH Cerissa H. Lead Family Advocate > "It helps keep all our client information organized which is a benefit both to our staff and those that..." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865203) TR Tony R. Vice President of Sales > "The AI errors are annoying, so I give the CRM a 6 out of 10. Until you have the AI working better,..." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865108) AW Alan W. Assistant portfolio manager > "The flexibility to build workflows that match our specific processes is a huge advantage." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865577) EB Elyashiv B. Director of Finance and Accouting > "Merging duplicate contacts in CRM does not work well." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865135) LD LaToya D. Success Coach > "My colleagues can also access my input in real time and we can share data easily." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865314) JV Josh V. Finance Brokers > "Some of the automations can feel clunky to set up and not as easier as other platforms to set up and..." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865596) Edward L. Research Analyst > "I like the open format which allows virtually any format of CRM to be done." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865060) NT Nick T. Business Development Manager > "Also your AI customer service bot would no send me to a person when i asked even though it could not..." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865291) DM Destiny M. Director of Business > "I currently use it with my employer, but when I open my childcare center next year, I’m eager to use..." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865110) Edward L. Research Analyst > "That being said it took too much time to narrow down my own business model into the site." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865060) MC Macaulley C. IT Management > "I believe Monday has been a great asset to our company, it has boosted the progression for the IT team..." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6589558) TR Tony R. Vice President of Sales > "It makes a mess in the contact activates and again causes extra work. " [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865108) LD LaToya D. Success Coach > "It has allowed me to streamline a lot of my processes." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865314) JC Jake C. Educator > "The interface feels stressful due to being too "busy" looking." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865204) Sayma B. IT Technician > "There's a lot of templates, saving you so much time compared to starting and making a dashboard from..." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6346712) MW Morgan W. Real Estate Investment Sales > "I would say the only negative thing about this service is the fast that its not marketed everywhere..." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865240) MF Marla F. Marketing Specialist > "The fact that it emails the other members of my team with my updates is amazing. " [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865122) RN Ryan N. CRM > "I now get random popups trying to sell me things constantly" [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865078) RC Ripon C. IT Executive > "It also offers multiple levels of user access, so each user can be given different levels of access to..." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___4804814) MC Macaulley C. IT Management > "Sorting through projects seems a bit clunky when you are attempting to find things." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6589558) DH Diana H. Marketing Project Manager > "I love how I am able to access Monday.com anywhere in the world at any time." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865055) AV ALAN V. OWNER > "THE LACK OF ONBOARDING AND TRAINING." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865353) JC Jake C. Educator > "It can help improve team efficiency 10x." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865204) MC Maggie C. Sales > "I have worked for companies that really struggle with this application." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865491) CG Christi G. Recruiter > "Helps with efficiency and communication." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865132) RN Ryan N. CRM > "TOO MANY ADDS. " [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865078) NI Noah I. Founder > "Monday is absolutely amazing for organization and automations are quite powerful as well." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865067) JS Joshua S. IT Director > "I dont like the missing ability to connect to a live excel sheet offline, i wish there was an API..." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6047517) Deep K. IT Testing > "The boards and colored states on monday com make keeping track of projects fun." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6572142) AB Ali B. Senior Managing Director - Real Estate Private Equity > "I am not very organized. " [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865276) MC Macaulley C. IT Management > "The ability to project manage has been a great help for the IT team within our company." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6589558) HD Haythum D. IT Engineer > "The pricing of Monday.com can be perceived as expensive" [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___4944303) DM Destiny M. Director of Business > "Monday offers a high degree of customization." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865110) JM Jessy M. IT Manager and Client Success Partner > "I was concerned about the lack of adjustability in the user interface." [See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___4759718) [View Reviews](https://www.capterra.com/p/10023357/monday-service/reviews/) ## User interface 4.40 (18,781) [monday service](https://www.capterra.com/p/10023357/monday-service/) 4.56 (108) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit AI Copilot 207 Important Alerts/Escalation 150 Important API 120 Important Salesforce Sales Cloud Top features 20/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/61368/Salesforce/#features) monday service 15/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/10023357/monday-service/#features) ### Recognition Salesforce Sales Cloud is recognized as a top-rated tool in 3 Capterra Shortlist reports No recognitions have been awarded to monday service ### Deployment & support Salesforce Sales Cloud Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos monday service Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Salesforce Sales Cloud - By Salesforce - Located in United States - Founded in 2003 monday service - By monday.com - Located in Israel - Founded in 2014 ## Popular Comparisons [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.52 (4,458)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $25/month Price $20/month 4.4 Features 4.4 4.0 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/61368-152373/Salesforce-vs-HubSpot-CRM) [monday service](https://www.capterra.com/p/10023357/monday-service/)[4.56 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) $31/month Price $39/month 4.5 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-10023357/Zendesk-vs-monday-service) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $25/month Price $14/month 4.4 Features 4.3 4.0 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/61368-155928/Salesforce-vs-Zoho-CRM) [monday service](https://www.capterra.com/p/10023357/monday-service/)[4.56 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $31/month Price $15/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-10023357/LiveAgent-vs-monday-service) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (730)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $25/month Price $7/year 4.4 Features 4.5 4.0 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/61368-204998/Salesforce-vs-Bigin-by-Zoho-CRM) [monday service](https://www.capterra.com/p/10023357/monday-service/)[4.56 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,721)](https://www.capterra.com/p/62194/LiveChat/reviews/) $31/month Price $25/month 4.5 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-10023357/LiveChat-vs-monday-service) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $25/month Price $50/month 4.4 Features 4.3 4.0 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/61368-157279/Salesforce-vs-Dynamics-365) [monday service](https://www.capterra.com/p/10023357/monday-service/)[4.56 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $31/month Price $19/month 4.5 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-10023357/Freshdesk-vs-monday-service) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) vs [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (822)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) $25/month Price $20/month 4.4 Features 4.3 4.0 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/61368-152769/Salesforce-vs-eWay-CRM) [monday service](https://www.capterra.com/p/10023357/monday-service/)[4.56 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $31/month Price R$35/month 4.5 Features 4.7 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/202528-10023357/Milvus-vs-monday-service) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) vs [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,050)](https://www.capterra.com/p/132666/Pipedrive/reviews/) $25/month Price $19/month 4.4 Features 4.3 4.0 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/61368-132666/Salesforce-vs-Pipedrive) [monday service](https://www.capterra.com/p/10023357/monday-service/)[4.56 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/) vs [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) $31/month Price $29/month 4.5 Features 4.4 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/185973-10023357/HelpDesk-vs-monday-service)