--- title: "Compare Salesforce Sales Cloud vs Creatio AI CRM 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Salesforce Sales Cloud and Creatio AI CRM based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/61368-130149/Salesforce-vs-creatio-ai-crm" page_type: "comparison" language: "en" publication_date: "2026-11-09" --- # Salesforce Sales Cloud vs Creatio AI CRM Features and Cost Comparison Last updated November 9th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Salesforce Sales CloudCreatio AI CRM2/4 selected [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.4 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) [Creatio AI CRM](https://www.capterra.com/p/130149/creatio-ai-crm/)[4.7 (151)](https://www.capterra.com/p/130149/creatio-ai-crm/reviews/) [## Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.4 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $25.00/month Value-for-Money 4 Functionality 4.4 Ease of Use 4 Customer Service 4.1 Reviews Sentiment Based on [19,024 reviews](#user-reviews) Positive 17,033 Neutral 1,509 Negative 482 [## Creatio AI CRM](https://www.capterra.com/p/130149/creatio-ai-crm/)[4.7 (151)](https://www.capterra.com/p/130149/creatio-ai-crm/reviews/) Starting Price $40.00/month Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment Based on [151 reviews](#user-reviews) Positive 145 Neutral 2 Negative 4 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 8,397 reviews from crm software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 92%Fit Feature ratings Data Security 4.5 Data Import/Export 4.4 Customizable Fields 4.4 Contact Database 4.6 CRM 4.6 82%Fit Not enough reviews Feature ratings Data Security 4.6 Data Import/Export 4.3 Customizable Fields 5.0 Contact Database 4.9 CRM 4.7 User satisfaction User satisfaction 4.4 User reviews[19,024](https://www.capterra.com/p/61368/Salesforce/reviews/) Ease of use 4.0 Functionality 4.4 Value for money 4.0 Customer support 4.1 User satisfaction 4.7 User reviews[151](https://www.capterra.com/p/130149/creatio-ai-crm/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.6 Customer support 4.7 Price starts from Price starts from $25Per User, Per Month - Free version - Free trial Price starts from $40Per User, Per Month - Free version - Free trial Best for Best for Sales teams, sales managers, marketing teams, and partner managers. Best for Creatio is an AI CRM and workflow platform where people and AI agents work together with no limits on users, agents, or workflows. Built for midsize and large organizations. ## User reviews Pros & cons Jennifer N. Customer Care Expert > "The platform is extremely customizable once you understand its structure, allowing you to tailor pipelines, dashboards, and automations to your workflow." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7196806) RS Ricky S. VP World Class Maintenance Maintenance and Reliability > "Users require thorough training, and the requirement to complete numerous data fields can feel cumbersome to sales teams accustomed to field operations." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7187302) Lucas B. Gerente de negócios > "The reporting and analytics features are top-notch, allowing for precise forecasting and deep insights into client behavior and product penetration" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7177687) Connor W. Account executive > "UI can be difficult to navigate especially org by org using and learn the small tweaks every different org has." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7197886) Jennifer N. Customer Care Expert > "It also integrates smoothly with other tools, especially within the Salesforce ecosystem. Once everything is configured, the automation tools save a lot of..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7196806) JSF Jennsy Suyapa F. Customer Service > "There is no duplicate message if the information is entered twice so can easily confuse during a call or resolving a ticket where you only have minutes to..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7034651) Lucas B. Gerente de negócios > "It is an indispensable tool for data-driven decisions, provided your organization has the budget and the patience to handle the training and setup required." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7177687) Jennifer N. Customer Care Expert > "Some features that feel like they should be standard require additional paid add‑ons, which increases the overall cost." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7196806) Dev M. Salesforce Developer > "My overall experience is amazing working with salesforce sales cloud because of clean and understandable UI is make more comfort for any user to use it and run..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7155849) MB Matt B. Senior Software Engineer at JEOL USA > "Just the price can be a downside, and it can also be a barrier for smaller businesses which is often inconvenient." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7178415) VR Verified Reviewer Administrative Assistant > "Overall, Salesforce Sales Cloud has been a reliable and powerful tool for organizing leads, managing the sales pipeline, and tracking follow-ups." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7202686) Bruno M. Sales Executive > "Secondly, it is not easy to customise Salesforce according to the specific needs of the organisation." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7188260) BK Blerta K. Language Instructor > "The ability to have all student inquiries, follow-ups and enrollment conversation tracked all in a single location made my sales process feel more like a real..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7138877) JP Jonathan P. Digital Content Specialist > "The process of maintenance and administration need a proper resource and for the new users the platform is not so easy." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7163025) AW Andrew W. Senior sales Rep > "The best thing about Salesforce Sales Cloud as a salesperson is the ability to neatly and conveniently organize my book of business for success and growth!" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7099330) Nathaniel C. Account Executive > "Admin-level customization often requires technical expertise or certified support, which adds cost and dependency." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7085245) KA Khyan A. Senior Business Development Representative > "You can customise workflows, reporting, and dashboards to fit almost any sales process, and it integrates well with other tools. Once it’s set up properly, it..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7113059) ZR Zane R. Office Coordintator > "The user interface for some things such as email templates and forms is not the most friendly and is fairly bare bones" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7095153) RAUL M. Software support > "Salesforce Sales Cloud is a premier solution for any organization looking to scale, offering a User Interface that is both sleek and highly functional once..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7142408) YB YURI B. Accounting Sales > "It was a bit much and then it didn't integrate with our accounting software, so we input stuff multiple times." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7111664) Jennifer N. Customer Care Expert > "My experience with Salesforce Sales Cloud has been positive overall, but it definitely takes time to get comfortable with it. Once the system is properly set..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7196806) AR Ansuman R. Ecom Manager > "Some features and settings can be difficult to understand without spending some time exploring the platform." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7199677) LJ Lauren J. Contact Tracing Manager > "The communication channels offered a seamless opportunity to collaborate among the large team in Massachusetts, and user interface is critical for ease of use..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7133008) Ankith T. Software Developer > "The biggest challenge is that it takes time to learn because there are so many features and settings." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7186759) Ankith T. Software Developer > "I can easily track leads, follow up with customers, and see the progress of deals without searching through emails or spreadsheets." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7186759) AS Alison S. Executive Sales manager > "Our organization had required data points for us to fill daily, some of which were not as helpful for meaningful sales progress as others." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7006832) Nathaniel C. Account Executive > "From automating lead workflows to detailed pipeline tracking, it enables full control and visibility over the sales cycle." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7085245) AR Akshya R. Admin > "Cost is little higher and maybe difficult to purchase new licenses and every add ons are additional cost." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7065081) IW Isla W. Sales Operations Manager > "Overall, my experience with Salesforce Sales Cloud has been very positive, with the platform providing a robust set of tools that enable efficient sales..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7186534) JL Joshua L. Pharmacist > "It is really hard to log in and takes a long time with the authentication, I understand why but remembering passwords is hard" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7083629) Jeff R. Project Manager > "The real-time reporting and analytics provide strong visibility into pipeline performance, allowing for better forecasting and more informed decision-making." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7146563) AD Arnold D. Collection lead Iqor > "The challenges we face is that the system can sometime feels a bit complex, especially for new users." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7141179) CK Christina K. Manager > "I love that I’m able to see all of my upcoming and daily tasks and it will auto set up the next task to go out once I complete a lead reach out." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7151435) Khilah B. Owner > "I do not particularly like that there are so many features that can be used but the price to upgrade is a bit much for a starter format." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7076699) VR Verified Reviewer Director of Sales and Marketing > "I can't believe the levels of customization, configuration, automation, and now AI. If you set this up right, you can manage your entire business with..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7106050) Ankith T. Software Developer > "It can also be expensive for smaller businesses." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7186759) LW Lillian W. Sr Analyst, Commissions > "It provides strong end-to-end visibility into customer information and the entire sales lifecycle, which makes it easy to track activity from initial contact..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7095058) AW Alvonda W. Account Manager > "Sometimes when I emails bounce, I get an error and it's difficult to work around this using Sales Engagement if this error occurs." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6590322) VR Verified Reviewer CRM Analyst > "I have very clear pipeline Thanks to Salesforce Sales Cloud, wich also make it easy for me to keep track of every lead, activity, and deal stage." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7047475) BG Brandon G. CEO > "Things I didn’t like about Salesforce Sales Cloud is the fact that it’s very complex when you’re first using the product and it’s features, especially..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6712398) AD Arnold D. Collection lead Iqor > "My overall experience with salesforce cloud at IQor VBC has been largely positive and practical for the kind of work we do . Since we handle bill collection..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7141179) CL Concepcion L. Case Manager > "Sometimes the search results can be so large that nothing populates and after waiting for a bit do you get notified to try again." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6778325) ZR Zane R. Office Coordintator > "We have benefited greatly from its vast level of integrations with external programs that allow us to complete all tasks that we want while having it act as a..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7095153) KT Katie T. Development and Marketing Assistant > "We had trouble getting Salesforce to “talk” to some of our other software such as Mail Chimp for our email campaigns." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6777334) Jane F. Personal Lines Executive > "It helps keep client data organized, improves visibility on opportunities, and makes managing the sales process more efficient and streamlined." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7117209) GT Grace T. Sales Representative > "I do not like large packets of information like Account or opportunities can all be deleted with a signal Delete so easily." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6878381) NN Nicholas N. Quality Assurance Manager > "Its a great tool because you can manage everything about client in one application including linking with 3rd party service providers like couriers" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7142550) VR Verified Reviewer Senior Product Manager > "The overall look and feel is very dated, processing of data is often slow, it's hard to keep the system up to date, and the overall experience is just not..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6646248) JH Jeff H. Account Executive > "Salesforce Cloud is helpful to manage all of our customer records, track deal progress, and manage contracts." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7071081) Vikram P. Software Development Manager > "The primary issue is that it is actually very large and with the numerous buttons." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7147511) VR Verified Reviewer Ae > "Reporting and dashboards are also useful for tracking pipeline and forecasting." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7211163) ML Martin L. Sales Director > "Not a lot, it is quite comprehensive and therefore a bit more expensive than other less comprehensive CRMs" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7050959) Lucas B. Gerente de negócios > "Salesforce is a powerhouse for managing large client portfolios and scaling relationship strategies." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7177687) BL Bill L. Vice President of Sales and Operations > "It also takes a bit to get use to...although i wouldnt say this is 100%con but ppl tend to give up mid point when things are not easy" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7056677) AM Anna M. Sales and Marketing Manager > "Salesforce Sales Cloud is a friendly and accurate platform that streamlines our marketing processes." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7187368) GD Gino D. Sales Coordinator > "New users often struggle with the sheer number of features, menus, and customization options" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6677997) VR Verified Reviewer Graphic Designer > "Offers excellent CRM tools that help graphic designers keep track of client interactions and project history, streamlining communication for design projects." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6575670) MB Melinda B. Salesforce Admin > "For small or budget-conscious businesses, the expense associated with Salesforce's subscription plans and additional add-ons may pose a significant financial..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6145634) JK James K. Brand Ambassador > "Its uses very advanced AI features to categorize and segment leads allowing us to only focus on the best leads. With its customers communication features, we..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6808319) CG Cristina G. Accountant > "Some of the integrations we have set up has a lot of bugs so the downside is that it is a very tricky process to set up and there aren't a lot of resources to..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6169558) GD Gino D. Sales Coordinator > "Salesforce Sales Cloud stands out some things that make it great, gives a clear view of sales stages, deals, and revenue forecasts and it automates repetitive..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6677997) JH Julio H. Salesforce Consultant > "There are a lot of basic features that they aren't releasing and we have to cover with a bunch of custom work" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6640232) BL Bill L. Vice President of Sales and Operations > "It centralizes customer data, giving our team a complete view of accounts and interactions for better relationship management." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7056677) VR Verified Reviewer Advisor > "Customization options are basic." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7107416) DJT Daniel J. T. Building inspector > "The platform offers a wide array of tools, including lead management, sales forecasting, and reporting, which help streamline sales processes." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6595797) FM Faizan M. Manager > "Sometimes it gets difficult to access from another country, sometimes we won't receive codes for verification." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6829678) RD Roshan D. Technical Recruiter > "One of the standout features I like the most is its very high amount of customization and it offers a full suite of tools for managing sales processes." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6620474) RW Robin W. Executive Marketing Assistant > "The program may not be ideal single-location practices." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7053211) Bob M. Regional Business Development Manager > "Salesforce Sales Cloud provide us with in-depth sales analytics that equip us with valuable insights to accelerate our sales cycle." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6765089) AP Arpit P. IT Consultant > "Salesforce Sales Cloud requires specific training and onboarding to use the service effectively which leads to the platform’s higher cost compared to other..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6557891) RG Roman G. IT Audit Senior Manager > "Overall, Salesforce Sales platform allows great communication with the clients and potential clients, great tool in managing pipeline and allowing allowing..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6703446) BW Brian W. Vice President Business Development > "To have an efficiently run Salesforce database, you must employ or hire an administrator to make major changes for you. If you're looking to alter major things..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6022148) Jennifer N. Customer Care Expert > "Reporting is powerful, with flexible dashboards and detailed data breakdowns." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7196806) BL Bill L. Vice President of Sales and Operations > "If i am being honest the cost..it adds up quick and you have to watch extra fees." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7056677) KH Kevin H. Senior SDR > "Overall, Salesforce Sales Cloud has been a reliable and robust CRM that has improved visibility into our sales pipeline and helped streamline processes across..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6887034) VR Verified Reviewer Account Executive > "We constantly experienced glitches and lag times in terms of loading." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6877783) JK James K. Brand Ambassador > "Salesforce Sales Cloud analytics help us to extract useful insights from our sales data which direct us on how to optimize future sales." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6808319) MH Maxime H. Account Manager > "Some bugs with the data and the amount of the opportunities." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6824451) LP Laura P. Online Advisor > "It can be a bit overwhelming at first as it is such a VERY detailed oriented tool, but once you get the understanding of how it works, you just feel like a..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7139224) AB Austen B. Account Executive > "The salesforce dialer was subpar compared to other phone dialers." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6713838) Dev M. Salesforce Developer > "My overall experience is amazing working with salesforce sales cloud because of clean and understandable UI is make more comfort for any user to use it and run..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7155849) ZB Zakaria B. sales representative > "The interface can feel overwhelming at times, especially for new users." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6608238) AD Arnold D. Collection lead Iqor > "It really helps me approach each interaction with better understanding and confidence." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7141179) AM Anthony M. Operations Manager > "I think that some of the interface was not as user-friendly as some other software that I had used in the past." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6615033) Creed S. Director, Data Analytics > "Additionally, Salesforce's object architecture and APIs are solid, probably the best I've ever used." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6862980) EK Edward K. App Integrations Specialist > "This isn't helped by the hybrid nature of the old (Classic) vs new (Lightening) interfaces." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6242459) NP Narender P. Customer Support Executive > "A salesforce platforms have many facilities to boost any business, CRM easy interface" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6588107) VG Vanessa G. Business Development Manager > "Since it is all in one, sometimes the interface it is not user-friendly and it can take a while to find what you are looking for." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6453349) ZR Zane R. Office Coordintator > "We have benefited greatly from its vast level of integrations with external programs that allow us to complete all tasks that we want while having it act as a..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7095153) YB YURI B. Accounting Sales > "It was a bit much and then it didn't integrate with our accounting software, so we input stuff multiple times." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7111664) Jennifer N. Customer Care Expert > "Integrations with other Salesforce products and third‑party apps are smooth and reliable." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7196806) TB Tammy B. Administrative Manager > "Sometimes difficult to use and needs an integrator to change or add items." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6592584) MS Marwa S. Senior Solutions Engineer > "That it can easily integrate into other platforms and can be used as a source of truth." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7203004) Rich C. VP of Marketing > "Also, the integration between Salesforce and Constant Contact has been a known issue for months without resolution." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6100883) VR Verified Reviewer IT Administrator Salesforce Administrator > "With the high level of integration capabilities, there really isn't anything Salesforce can't do!" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7125804) MV Martijn V. BDM Training & Certification > "From my knowledge Salesforce is very expensive per user compared to other CRM systems, if an organization doesn't need complex integrations then I wouldn't..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___4961951) CC Craig C. Consultant of Continuous Improvement > "Salesforce Sales Cloud has been easy to use and helpful in my work." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7191936) BL Bill L. Vice President of Sales and Operations > "It also takes a bit to get use to...although i wouldnt say this is 100%con but ppl tend to give up mid point when things are not easy" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7056677) BB Blake B. Field inspector > "It’s so simple and easy to use." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7186599) BK Blerta K. Language Instructor > "Not as easy as Starter label suggests." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7138877) PB Phoebe B. Payroll Administrator > "Overall experience was okay and easy to navigate. " [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7088055) FK Fatma K. Compliance Specialist > "I can't relate any difficulties in the salesforce" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6096692) VR Verified Reviewer President > "First of all, it is very easy to use." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7143028) SB Stacy B. Volunteer and Inventory Coordinator > "Too complicated, too many steps. " [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___3431995) MB Matt B. Senior Software Engineer at JEOL USA > "It’s a very powerful tool, it lets you manage the whole customer relationship with a lot of detail." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7178415) Samantha N. Wholesale Sales Manager > "I also was hard pressed to find help as a lowly employee when things went wrong." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7079491) Jennifer N. Customer Care Expert > "Customer support is generally knowledgeable, especially for technical or admin-level questions, and the documentation library is extensive." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7196806) JR Jennifer R. Billing dept > "It seemed it crashed any time we tried and w head to chatter in to support" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6353463) AB Akhil B. Partner Account Manager > "An agile cloud based CRM which is essential for keeping up with changes within the organization as well as customer demands." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6740271) Tejal B. International Lead Generation > "The customer support is bit difficult after the sales" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6143066) BS Brooke S. Sales Representative > "Its customers engagement features enable us to have clear communications with our customers during sales." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6764807) Rich C. VP of Marketing > "Salesforce does not directly support the product." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6100883) [View Reviews](https://www.capterra.com/p/61368/Salesforce/reviews/) EC Eduardo C. CRO > "From a technology perspective, it provides the governance, scalability, integration capabilities, and enterprise architecture..." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___7166148) AH Aantt H. Quality Assurance > "The software is unreliable for call centers, and the vendor lacks emergency escalation during major downtime." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___7190792) OG Octavio G. IT Manager > "We compared Creatio with traditional top tier CRMs and foud that in that area it is very price competitive because it has tools and..." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___7052109) AH Aantt H. Quality Assurance > "Support provided no ETA, no workaround, and only sent useless boilerplate replies." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___7190792) VR Verified Reviewer Business Development Director > "Great value for money, great team in the UK that was able to answer every question and took the time to actually listen" [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___7155943) AH Aantt H. Quality Assurance > "Horrible telephony reliability (Velvetel) and terrible support SLA." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___7190792) VR Verified Reviewer Marketing Manager > "Overall, Creatio CRM provided a robust solution for managing marketing campaigns and customer relationships in one place." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___6804345) NR Nicole R. Marketing Specialist > "This is one of my primary uses and I have wasted a lot of time after accidentally deleting a section and having no way to retrieve..." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___6824878) VS Vine S. Software Engineer > "Ease of use and how accessible it is for any person regardless of their technical level to start implementing features." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___7166831) Alona R. Business Analyst > "It can be challenging to discern where to start or how to progressively leverage the tool's full potential, as the numerous..." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___6092321) VR Verified Reviewer Software Developer > "Creatio is flexible and modern, and I had good control over customizations." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___6812429) VS Viktoriia S. Marketing Associate and Social Media Specialist > "Sometimes, we had an issue with the scheduled emails feature." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___6178125) ME Michael E. Vp > "Presenter very good content and also show the how to." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___7166956) SS Samuel S. Director of LCS > "Creatio Support is not very helpful and it takes explaining the same thing many times for support to understand." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___6180836) SH Stuart H. IT Support > "Easy to use and a great system for your sales team." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___7166258) EA Elvia A. Ingeniero en sistemas computacionales > "I have seen that it takes time to respond, the waiting times are very slow, I don't know why everything is compiled at the time of..." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___4984126) NR Nicole R. Marketing Specialist > "The new email marketing design section is a great improvement." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___6824878) VS Viktoriia S. Marketing Associate and Social Media Specialist > "For some reason, it did not send, but overall, nothing much to complain about." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___6178125) MR Masud R. Human Resource Manager > "Creatio CRM comes with best CRM features and is also very capable when it comes to lead tracking and management." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___6133014) MR Masud R. Human Resource Manager > "With Creatio CRM, I haven't realized major concerns" [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___6133014) TG Tatjana G. Project manager > "It has effectively facilitated the consolidation of our projects, even with the geographical dispersion of some of the team members." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___6090328) SS Samuel S. Director of LCS > "It has been very frustrating for our team." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___6180836) VR Verified Reviewer Business Development Associate > "They also offer a robust automation features such as lead nurturing and forecasting so we can prioritize sales efforts to meet..." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___4798140) AH Aantt H. Quality Assurance > "The software is unreliable for call centers, and the vendor lacks emergency escalation during major downtime." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___7190792) JAEL John Aldous Earl L. L1 IT Infra Engineer > "It also provides advanced analytics and reporting capabilities to track performance, identify areas of improvement and make..." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___4780688) SS Samuel S. Director of LCS > "Creatio Support is not very helpful and it takes explaining the same thing many times for support to understand." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___6180836) [View Reviews](https://www.capterra.com/p/130149/creatio-ai-crm/reviews/) ## User interface 4.40 (19,024) [Creatio AI CRM](https://www.capterra.com/p/130149/creatio-ai-crm/) 4.72 (151) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important Activity Tracking 150 Important Adaptive Learning 120 Important Salesforce Sales Cloud 31/50 - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - AI Text Generation - Alerts/Notifications - API - Audience Targeting - Autonomous Task Execution - Batch Processing - Brand Tracking - Breadth of Partner Applications - Business Card/Badge Scanning - Calendar Management - Calendar/Reminder System - Calendar Sync - Call Center Features - Campaign Management - Case Management - Channel Management - Collaboration Tools - Commission Management - Communication Management - Contact Database - Contact Management - Content Management - Contract/License Management - CRM - Cross-system Integration - Customer Contract Management - Customer Database - Customer Engagement - Customer Journey Mapping - Customer Segmentation - Customer Social Profiles - Customer Support - Customer Support Portal - Customizable Fields - Customizable Reports - Customizable Templates - Customization - Data Import/Export - Data Import & Export Tools - Data Security - Data Visualization - Deal Management - Decision Making - Desktop Integration - Document & Content Mgmt. - Document Management [See all features](https://www.capterra.com/p/61368/Salesforce/#features) Creatio AI CRM Top features 49/50 - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - AI Text Generation - Alerts/Notifications - API - Audience Targeting - Autonomous Task Execution - Batch Processing - Brand Tracking - Breadth of Partner Applications - Business Card/Badge Scanning - Calendar Management - Calendar/Reminder System - Calendar Sync - Call Center Features - Campaign Management - Case Management - Channel Management - Collaboration Tools - Commission Management - Communication Management - Contact Database - Contact Management - Content Management - Contract/License Management - CRM - Cross-system Integration - Customer Contract Management - Customer Database - Customer Engagement - Customer Journey Mapping - Customer Segmentation - Customer Social Profiles - Customer Support - Customer Support Portal - Customizable Fields - Customizable Reports - Customizable Templates - Customization - Data Import/Export - Data Import & Export Tools - Data Security - Data Visualization - Deal Management - Decision Making - Desktop Integration - Document & Content Mgmt. - Document Management [See all features](https://www.capterra.com/p/130149/creatio-ai-crm/#features) ### Recognition Salesforce Sales Cloud is recognized as a top-rated tool in 3 Capterra Shortlist reports No recognitions have been awarded to Creatio AI CRM ### Deployment & support Salesforce Sales Cloud Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Creatio AI CRM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Salesforce Sales Cloud - By Salesforce - Located in United States - Founded in 2003 Creatio AI CRM - By Creatio - Located in United States - Founded in 2014 ## Popular Comparisons [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,493)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $25/month Price $20/month 4.4 Features 4.4 4.0 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/61368-152373/Salesforce-vs-HubSpot-CRM) [Creatio AI CRM](https://www.capterra.com/p/130149/creatio-ai-crm/)[4.72 (151)](https://www.capterra.com/p/130149/creatio-ai-crm/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,493)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $40/month Price $20/month 4.6 Features 4.4 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/130149-152373/creatio-ai-crm-vs-HubSpot-CRM) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (7,010)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $25/month Price $14/month 4.4 Features 4.3 4.0 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/61368-155928/Salesforce-vs-Zoho-CRM) [Creatio AI CRM](https://www.capterra.com/p/130149/creatio-ai-crm/)[4.72 (151)](https://www.capterra.com/p/130149/creatio-ai-crm/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (7,010)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $40/month Price $14/month 4.6 Features 4.3 4.7 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/130149-155928/creatio-ai-crm-vs-Zoho-CRM) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (745)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $25/month Price $7/year 4.4 Features 4.5 4.0 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/61368-204998/Salesforce-vs-Bigin-by-Zoho-CRM) [Creatio AI CRM](https://www.capterra.com/p/130149/creatio-ai-crm/)[4.72 (151)](https://www.capterra.com/p/130149/creatio-ai-crm/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,865)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $40/month Price $50/month 4.6 Features 4.3 4.7 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/130149-157279/creatio-ai-crm-vs-Dynamics-365) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,865)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $25/month Price $50/month 4.4 Features 4.3 4.0 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/61368-157279/Salesforce-vs-Dynamics-365) [Creatio AI CRM](https://www.capterra.com/p/130149/creatio-ai-crm/)[4.72 (151)](https://www.capterra.com/p/130149/creatio-ai-crm/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (745)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $40/month Price $7/year 4.6 Features 4.5 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/130149-204998/creatio-ai-crm-vs-Bigin-by-Zoho-CRM) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) vs [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.81 (630)](https://www.capterra.com/p/210630/Kylas/reviews/) $25/month Price $250/month 4.4 Features 4.7 4.0 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/61368-210630/Salesforce-vs-Kylas) [Creatio AI CRM](https://www.capterra.com/p/130149/creatio-ai-crm/)[4.72 (151)](https://www.capterra.com/p/130149/creatio-ai-crm/reviews/) vs [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.81 (630)](https://www.capterra.com/p/210630/Kylas/reviews/) $40/month Price $250/month 4.6 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/130149-210630/creatio-ai-crm-vs-Kylas) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) vs [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (830)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) $25/month Price $20/month 4.4 Features 4.3 4.0 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/61368-152769/Salesforce-vs-eWay-CRM) [Creatio AI CRM](https://www.capterra.com/p/130149/creatio-ai-crm/)[4.72 (151)](https://www.capterra.com/p/130149/creatio-ai-crm/reviews/) vs [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (830)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) $40/month Price $20/month 4.6 Features 4.3 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/130149-152769/creatio-ai-crm-vs-eWay-CRM)