--- title: "Compare Salesforce Sales Cloud vs Close 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Salesforce Sales Cloud and Close based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/61368-132667/Salesforce-vs-Close-io" page_type: "comparison" language: "en" publication_date: "2026-11-09" --- # Salesforce Sales Cloud vs Close Features and Cost Comparison Last updated November 9th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Salesforce Sales CloudClose2/4 selected [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.4 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) [Close](https://www.capterra.com/p/132667/Close-io/)[4.7 (164)](https://www.capterra.com/p/132667/Close-io/reviews/) [## Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.4 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $25.00/month Value-for-Money 4 Functionality 4.4 Ease of Use 4 Customer Service 4.1 Reviews Sentiment Based on [19,024 reviews](#user-reviews) Positive 17,033 Neutral 1,509 Negative 482 [## Close](https://www.capterra.com/p/132667/Close-io/)[4.7 (164)](https://www.capterra.com/p/132667/Close-io/reviews/) Starting Price $35.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.6 Customer Service 4.5 Reviews Sentiment Based on [164 reviews](#user-reviews) Positive 158 Neutral 3 Negative 3 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 13,270 reviews from crm software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 85%Fit High performer Feature ratings Data Security 4.5 Contact Management 4.5 Data Import/Export 4.4 Contact Database 4.6 CRM 4.6 62%Fit Not enough reviews Feature ratings Data Security \-- Contact Management 4.3 Data Import/Export 1.0 Contact Database 4.0 CRM 4.3 User satisfaction User satisfaction 4.4 User reviews[19,024](https://www.capterra.com/p/61368/Salesforce/reviews/) Ease of use 4.0 Functionality 4.4 Value for money 4.0 Customer support 4.1 User satisfaction 4.7 User reviews[164](https://www.capterra.com/p/132667/Close-io/reviews/) Ease of use 4.6 Functionality 4.3 Value for money 4.4 Customer support 4.5 Price starts from Price starts from $25Per User, Per Month - Free version - Free trial Price starts from $35Per User, Per Month - Free version - Free trial Best for Best for Sales teams, sales managers, marketing teams, and partner managers. Best for Small to midsize B2B sales teams, including solo reps, founders, and growth-stage organizations across industries such as real estate, SaaS, and professional services. ## User reviews Pros & cons Jennifer N. Customer Care Expert > "The platform is extremely customizable once you understand its structure, allowing you to tailor pipelines, dashboards, and automations to your workflow." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7196806) RS Ricky S. VP World Class Maintenance Maintenance and Reliability > "Users require thorough training, and the requirement to complete numerous data fields can feel cumbersome to sales teams accustomed to field operations." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7187302) Lucas B. Gerente de negócios > "The reporting and analytics features are top-notch, allowing for precise forecasting and deep insights into client behavior and product penetration" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7177687) Connor W. Account executive > "UI can be difficult to navigate especially org by org using and learn the small tweaks every different org has." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7197886) Jennifer N. Customer Care Expert > "It also integrates smoothly with other tools, especially within the Salesforce ecosystem. Once everything is configured, the automation tools save a lot of..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7196806) JSF Jennsy Suyapa F. Customer Service > "There is no duplicate message if the information is entered twice so can easily confuse during a call or resolving a ticket where you only have minutes to..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7034651) Lucas B. Gerente de negócios > "It is an indispensable tool for data-driven decisions, provided your organization has the budget and the patience to handle the training and setup required." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7177687) Jennifer N. Customer Care Expert > "Some features that feel like they should be standard require additional paid add‑ons, which increases the overall cost." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7196806) Dev M. Salesforce Developer > "My overall experience is amazing working with salesforce sales cloud because of clean and understandable UI is make more comfort for any user to use it and run..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7155849) MB Matt B. Senior Software Engineer at JEOL USA > "Just the price can be a downside, and it can also be a barrier for smaller businesses which is often inconvenient." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7178415) VR Verified Reviewer Administrative Assistant > "Overall, Salesforce Sales Cloud has been a reliable and powerful tool for organizing leads, managing the sales pipeline, and tracking follow-ups." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7202686) Bruno M. Sales Executive > "Secondly, it is not easy to customise Salesforce according to the specific needs of the organisation." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7188260) BK Blerta K. Language Instructor > "The ability to have all student inquiries, follow-ups and enrollment conversation tracked all in a single location made my sales process feel more like a real..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7138877) JP Jonathan P. Digital Content Specialist > "The process of maintenance and administration need a proper resource and for the new users the platform is not so easy." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7163025) AW Andrew W. Senior sales Rep > "The best thing about Salesforce Sales Cloud as a salesperson is the ability to neatly and conveniently organize my book of business for success and growth!" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7099330) Nathaniel C. Account Executive > "Admin-level customization often requires technical expertise or certified support, which adds cost and dependency." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7085245) KA Khyan A. Senior Business Development Representative > "You can customise workflows, reporting, and dashboards to fit almost any sales process, and it integrates well with other tools. Once it’s set up properly, it..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7113059) ZR Zane R. Office Coordintator > "The user interface for some things such as email templates and forms is not the most friendly and is fairly bare bones" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7095153) RAUL M. Software support > "Salesforce Sales Cloud is a premier solution for any organization looking to scale, offering a User Interface that is both sleek and highly functional once..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7142408) YB YURI B. Accounting Sales > "It was a bit much and then it didn't integrate with our accounting software, so we input stuff multiple times." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7111664) Jennifer N. Customer Care Expert > "My experience with Salesforce Sales Cloud has been positive overall, but it definitely takes time to get comfortable with it. Once the system is properly set..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7196806) AR Ansuman R. Ecom Manager > "Some features and settings can be difficult to understand without spending some time exploring the platform." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7199677) LJ Lauren J. Contact Tracing Manager > "The communication channels offered a seamless opportunity to collaborate among the large team in Massachusetts, and user interface is critical for ease of use..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7133008) Ankith T. Software Developer > "The biggest challenge is that it takes time to learn because there are so many features and settings." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7186759) Ankith T. Software Developer > "I can easily track leads, follow up with customers, and see the progress of deals without searching through emails or spreadsheets." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7186759) AS Alison S. Executive Sales manager > "Our organization had required data points for us to fill daily, some of which were not as helpful for meaningful sales progress as others." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7006832) Nathaniel C. Account Executive > "From automating lead workflows to detailed pipeline tracking, it enables full control and visibility over the sales cycle." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7085245) AR Akshya R. Admin > "Cost is little higher and maybe difficult to purchase new licenses and every add ons are additional cost." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7065081) IW Isla W. Sales Operations Manager > "Overall, my experience with Salesforce Sales Cloud has been very positive, with the platform providing a robust set of tools that enable efficient sales..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7186534) JL Joshua L. Pharmacist > "It is really hard to log in and takes a long time with the authentication, I understand why but remembering passwords is hard" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7083629) Jeff R. Project Manager > "The real-time reporting and analytics provide strong visibility into pipeline performance, allowing for better forecasting and more informed decision-making." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7146563) AD Arnold D. Collection lead Iqor > "The challenges we face is that the system can sometime feels a bit complex, especially for new users." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7141179) CK Christina K. Manager > "I love that I’m able to see all of my upcoming and daily tasks and it will auto set up the next task to go out once I complete a lead reach out." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7151435) Khilah B. Owner > "I do not particularly like that there are so many features that can be used but the price to upgrade is a bit much for a starter format." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7076699) VR Verified Reviewer Director of Sales and Marketing > "I can't believe the levels of customization, configuration, automation, and now AI. If you set this up right, you can manage your entire business with..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7106050) Ankith T. Software Developer > "It can also be expensive for smaller businesses." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7186759) LW Lillian W. Sr Analyst, Commissions > "It provides strong end-to-end visibility into customer information and the entire sales lifecycle, which makes it easy to track activity from initial contact..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7095058) AW Alvonda W. Account Manager > "Sometimes when I emails bounce, I get an error and it's difficult to work around this using Sales Engagement if this error occurs." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6590322) VR Verified Reviewer CRM Analyst > "I have very clear pipeline Thanks to Salesforce Sales Cloud, wich also make it easy for me to keep track of every lead, activity, and deal stage." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7047475) BG Brandon G. CEO > "Things I didn’t like about Salesforce Sales Cloud is the fact that it’s very complex when you’re first using the product and it’s features, especially..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6712398) AD Arnold D. Collection lead Iqor > "My overall experience with salesforce cloud at IQor VBC has been largely positive and practical for the kind of work we do . Since we handle bill collection..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7141179) CL Concepcion L. Case Manager > "Sometimes the search results can be so large that nothing populates and after waiting for a bit do you get notified to try again." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6778325) ZR Zane R. Office Coordintator > "We have benefited greatly from its vast level of integrations with external programs that allow us to complete all tasks that we want while having it act as a..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7095153) KT Katie T. Development and Marketing Assistant > "We had trouble getting Salesforce to “talk” to some of our other software such as Mail Chimp for our email campaigns." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6777334) Jane F. Personal Lines Executive > "It helps keep client data organized, improves visibility on opportunities, and makes managing the sales process more efficient and streamlined." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7117209) GT Grace T. Sales Representative > "I do not like large packets of information like Account or opportunities can all be deleted with a signal Delete so easily." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6878381) NN Nicholas N. Quality Assurance Manager > "Its a great tool because you can manage everything about client in one application including linking with 3rd party service providers like couriers" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7142550) VR Verified Reviewer Senior Product Manager > "The overall look and feel is very dated, processing of data is often slow, it's hard to keep the system up to date, and the overall experience is just not..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6646248) JH Jeff H. Account Executive > "Salesforce Cloud is helpful to manage all of our customer records, track deal progress, and manage contracts." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7071081) Vikram P. Software Development Manager > "The primary issue is that it is actually very large and with the numerous buttons." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7147511) VR Verified Reviewer Ae > "Reporting and dashboards are also useful for tracking pipeline and forecasting." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7211163) ML Martin L. Sales Director > "Not a lot, it is quite comprehensive and therefore a bit more expensive than other less comprehensive CRMs" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7050959) Lucas B. Gerente de negócios > "Salesforce is a powerhouse for managing large client portfolios and scaling relationship strategies." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7177687) BL Bill L. Vice President of Sales and Operations > "It also takes a bit to get use to...although i wouldnt say this is 100%con but ppl tend to give up mid point when things are not easy" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7056677) AM Anna M. Sales and Marketing Manager > "Salesforce Sales Cloud is a friendly and accurate platform that streamlines our marketing processes." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7187368) GD Gino D. Sales Coordinator > "New users often struggle with the sheer number of features, menus, and customization options" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6677997) VR Verified Reviewer Graphic Designer > "Offers excellent CRM tools that help graphic designers keep track of client interactions and project history, streamlining communication for design projects." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6575670) MB Melinda B. Salesforce Admin > "For small or budget-conscious businesses, the expense associated with Salesforce's subscription plans and additional add-ons may pose a significant financial..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6145634) JK James K. Brand Ambassador > "Its uses very advanced AI features to categorize and segment leads allowing us to only focus on the best leads. With its customers communication features, we..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6808319) CG Cristina G. Accountant > "Some of the integrations we have set up has a lot of bugs so the downside is that it is a very tricky process to set up and there aren't a lot of resources to..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6169558) GD Gino D. Sales Coordinator > "Salesforce Sales Cloud stands out some things that make it great, gives a clear view of sales stages, deals, and revenue forecasts and it automates repetitive..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6677997) JH Julio H. Salesforce Consultant > "There are a lot of basic features that they aren't releasing and we have to cover with a bunch of custom work" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6640232) BL Bill L. Vice President of Sales and Operations > "It centralizes customer data, giving our team a complete view of accounts and interactions for better relationship management." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7056677) VR Verified Reviewer Advisor > "Customization options are basic." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7107416) DJT Daniel J. T. Building inspector > "The platform offers a wide array of tools, including lead management, sales forecasting, and reporting, which help streamline sales processes." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6595797) FM Faizan M. Manager > "Sometimes it gets difficult to access from another country, sometimes we won't receive codes for verification." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6829678) RD Roshan D. Technical Recruiter > "One of the standout features I like the most is its very high amount of customization and it offers a full suite of tools for managing sales processes." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6620474) RW Robin W. Executive Marketing Assistant > "The program may not be ideal single-location practices." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7053211) Bob M. Regional Business Development Manager > "Salesforce Sales Cloud provide us with in-depth sales analytics that equip us with valuable insights to accelerate our sales cycle." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6765089) AP Arpit P. IT Consultant > "Salesforce Sales Cloud requires specific training and onboarding to use the service effectively which leads to the platform’s higher cost compared to other..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6557891) RG Roman G. IT Audit Senior Manager > "Overall, Salesforce Sales platform allows great communication with the clients and potential clients, great tool in managing pipeline and allowing allowing..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6703446) BW Brian W. Vice President Business Development > "To have an efficiently run Salesforce database, you must employ or hire an administrator to make major changes for you. If you're looking to alter major things..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6022148) Jennifer N. Customer Care Expert > "Reporting is powerful, with flexible dashboards and detailed data breakdowns." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7196806) BL Bill L. Vice President of Sales and Operations > "If i am being honest the cost..it adds up quick and you have to watch extra fees." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7056677) KH Kevin H. Senior SDR > "Overall, Salesforce Sales Cloud has been a reliable and robust CRM that has improved visibility into our sales pipeline and helped streamline processes across..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6887034) VR Verified Reviewer Account Executive > "We constantly experienced glitches and lag times in terms of loading." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6877783) JK James K. Brand Ambassador > "Salesforce Sales Cloud analytics help us to extract useful insights from our sales data which direct us on how to optimize future sales." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6808319) MH Maxime H. Account Manager > "Some bugs with the data and the amount of the opportunities." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6824451) LP Laura P. Online Advisor > "It can be a bit overwhelming at first as it is such a VERY detailed oriented tool, but once you get the understanding of how it works, you just feel like a..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7139224) AB Austen B. Account Executive > "The salesforce dialer was subpar compared to other phone dialers." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6713838) Dev M. Salesforce Developer > "My overall experience is amazing working with salesforce sales cloud because of clean and understandable UI is make more comfort for any user to use it and run..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7155849) ZB Zakaria B. sales representative > "The interface can feel overwhelming at times, especially for new users." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6608238) AD Arnold D. Collection lead Iqor > "It really helps me approach each interaction with better understanding and confidence." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7141179) AM Anthony M. Operations Manager > "I think that some of the interface was not as user-friendly as some other software that I had used in the past." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6615033) Creed S. Director, Data Analytics > "Additionally, Salesforce's object architecture and APIs are solid, probably the best I've ever used." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6862980) EK Edward K. App Integrations Specialist > "This isn't helped by the hybrid nature of the old (Classic) vs new (Lightening) interfaces." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6242459) NP Narender P. Customer Support Executive > "A salesforce platforms have many facilities to boost any business, CRM easy interface" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6588107) VG Vanessa G. Business Development Manager > "Since it is all in one, sometimes the interface it is not user-friendly and it can take a while to find what you are looking for." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6453349) ZR Zane R. Office Coordintator > "We have benefited greatly from its vast level of integrations with external programs that allow us to complete all tasks that we want while having it act as a..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7095153) YB YURI B. Accounting Sales > "It was a bit much and then it didn't integrate with our accounting software, so we input stuff multiple times." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7111664) Jennifer N. Customer Care Expert > "Integrations with other Salesforce products and third‑party apps are smooth and reliable." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7196806) TB Tammy B. Administrative Manager > "Sometimes difficult to use and needs an integrator to change or add items." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6592584) MS Marwa S. Senior Solutions Engineer > "That it can easily integrate into other platforms and can be used as a source of truth." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7203004) Rich C. VP of Marketing > "Also, the integration between Salesforce and Constant Contact has been a known issue for months without resolution." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6100883) VR Verified Reviewer IT Administrator Salesforce Administrator > "With the high level of integration capabilities, there really isn't anything Salesforce can't do!" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7125804) MV Martijn V. BDM Training & Certification > "From my knowledge Salesforce is very expensive per user compared to other CRM systems, if an organization doesn't need complex integrations then I wouldn't..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___4961951) CC Craig C. Consultant of Continuous Improvement > "Salesforce Sales Cloud has been easy to use and helpful in my work." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7191936) BL Bill L. Vice President of Sales and Operations > "It also takes a bit to get use to...although i wouldnt say this is 100%con but ppl tend to give up mid point when things are not easy" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7056677) BB Blake B. Field inspector > "It’s so simple and easy to use." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7186599) BK Blerta K. Language Instructor > "Not as easy as Starter label suggests." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7138877) PB Phoebe B. Payroll Administrator > "Overall experience was okay and easy to navigate. " [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7088055) FK Fatma K. Compliance Specialist > "I can't relate any difficulties in the salesforce" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6096692) VR Verified Reviewer President > "First of all, it is very easy to use." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7143028) SB Stacy B. Volunteer and Inventory Coordinator > "Too complicated, too many steps. " [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___3431995) MB Matt B. Senior Software Engineer at JEOL USA > "It’s a very powerful tool, it lets you manage the whole customer relationship with a lot of detail." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7178415) Samantha N. Wholesale Sales Manager > "I also was hard pressed to find help as a lowly employee when things went wrong." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7079491) Jennifer N. Customer Care Expert > "Customer support is generally knowledgeable, especially for technical or admin-level questions, and the documentation library is extensive." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7196806) JR Jennifer R. Billing dept > "It seemed it crashed any time we tried and w head to chatter in to support" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6353463) AB Akhil B. Partner Account Manager > "An agile cloud based CRM which is essential for keeping up with changes within the organization as well as customer demands." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6740271) Tejal B. International Lead Generation > "The customer support is bit difficult after the sales" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6143066) BS Brooke S. Sales Representative > "Its customers engagement features enable us to have clear communications with our customers during sales." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6764807) Rich C. VP of Marketing > "Salesforce does not directly support the product." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6100883) [View Reviews](https://www.capterra.com/p/61368/Salesforce/reviews/) MAT Mehmet Ali T. Business Development Manager > "It gives a clear, real-time overview of all sales activities, making it easy to prioritize follow-ups and track progress at a glance." [See full review](https://www.capterra.com/p/132667/Close-io/#Capterra___6851755) VR Verified Reviewer Sales Team Lead > "Many of the reports they do have around things like Opportunity pipelines aren't customizable enough to be useful (for example, you can..." [See full review](https://www.capterra.com/p/132667/Close-io/#Capterra___7118937) VR Verified Reviewer Sales Team Lead > "Its UI is user-friendly and easy to learn compared to many other CRMs, with colored icons and buttons generally in obvious places." [See full review](https://www.capterra.com/p/132667/Close-io/#Capterra___7118937) VR Verified Reviewer Sales Team Lead > "The reporting functionality leaves a lot to be desired." [See full review](https://www.capterra.com/p/132667/Close-io/#Capterra___7118937) JL Jonathan L. Insurance Agent > "Being able to create tasks, notes while in a call, messages, and emails all being automatically logged in a particular lead's profile was..." [See full review](https://www.capterra.com/p/132667/Close-io/#Capterra___6136841) JL Jonathan L. Insurance Agent > "This is just one example, there's also not really much functionality for MAINTAINING/RETENTION of clients after the sales aspect." [See full review](https://www.capterra.com/p/132667/Close-io/#Capterra___6136841) JL Jonathan L. Insurance Agent > "All in all, incredibly useful focus on the outbound sales aspect, if your business model fits or if you want a dedicated sales CRM for a..." [See full review](https://www.capterra.com/p/132667/Close-io/#Capterra___6136841) Charles J W. Account Manager > "I don't like how Close retrieves my planned send emails before they send; if I modify the email I'm scheduling, Close logs all versions." [See full review](https://www.capterra.com/p/132667/Close-io/#Capterra___4963141) JS Justin S. Insurance Broker > "Close CRM offers a seamless platform for communication through various channels, including email, calls, and SMS." [See full review](https://www.capterra.com/p/132667/Close-io/#Capterra___5002239) JL Jayne L. CSM > "You can too easily create multiple entries because of how the integrations are set up, so it's not always clear what the "right" profile is." [See full review](https://www.capterra.com/p/132667/Close-io/#Capterra___4907212) MAT Mehmet Ali T. Business Development Manager > "Very useful and easy to use." [See full review](https://www.capterra.com/p/132667/Close-io/#Capterra___6851755) JL Jayne L. CSM > "Similarly, there's very little tracking of progression, it's quite rudimentary in that sense." [See full review](https://www.capterra.com/p/132667/Close-io/#Capterra___4907212) MAT Mehmet Ali T. Business Development Manager > "The dashboard is very useful and practical." [See full review](https://www.capterra.com/p/132667/Close-io/#Capterra___6851755) LJ Lamar J. Executive Assistant > "Notification system is genuinely trash. If I have the software on my laptop, there should be some way their API talks with MacOS..." [See full review](https://www.capterra.com/p/132667/Close-io/#Capterra___3593369) Charles J W. Account Manager > "I enjoy the Smart Views in Close function and the inbox tool, and I like the fluidity of the email follow-up." [See full review](https://www.capterra.com/p/132667/Close-io/#Capterra___4963141) VR Verified Reviewer Customer Success > "It does the jib for very basic pipeline management, but definitely not goos for reporting due to the lack of customization." [See full review](https://www.capterra.com/p/132667/Close-io/#Capterra___3812036) SM Scott M. Business Development > "We also use JustCall and the integration is super clean, making it easy to work from a single CRM with a phone plug-in" [See full review](https://www.capterra.com/p/132667/Close-io/#Capterra___4968556) VR Verified Reviewer Customer Success > "Your tasks do not have a specific section or dashboard and you can easily lose track of the daily pending tasks." [See full review](https://www.capterra.com/p/132667/Close-io/#Capterra___3812036) AJ Abraham J. Sales Manager > "The call recording features has worked really well." [See full review](https://www.capterra.com/p/132667/Close-io/#Capterra___6174243) Pruthvi K. Sales Lead > "Not so user-friendly." [See full review](https://www.capterra.com/p/132667/Close-io/#Capterra___4452054) JL Jonathan L. Insurance Agent > "Lead management and the sales pipeline management were incredibly easy to get into however." [See full review](https://www.capterra.com/p/132667/Close-io/#Capterra___6136841) SK Shadab K. Business Development Executive > "Close is very expensive so it was very hard to pay for small startups." [See full review](https://www.capterra.com/p/132667/Close-io/#Capterra___3818917) JS Justin S. Insurance Broker > "Navigating through the platform is effortless, enabling sales teams to focus on what truly matters" [See full review](https://www.capterra.com/p/132667/Close-io/#Capterra___5002239) NB Nadav B. CEO > "We spend those months we worked with Close.com HUGE amount of development and employee resources to fit our system to Close's while..." [See full review](https://www.capterra.com/p/132667/Close-io/#Capterra___2920525) SH Scott H. Founder > "Connected email - Sequences are easy to design on multiple channels - Very customizable and dynamic copy in sequences" [See full review](https://www.capterra.com/p/132667/Close-io/#Capterra___4567739) TC Tony C. CEO > "We had another CRM system that was a lot more expensive and not very easy to use." [See full review](https://www.capterra.com/p/132667/Close-io/#Capterra___3493834) JL Jayne L. CSM > "Very clean UX/UI and easy to use and navigate, everything is sort of "on one page" so you don't really need to scour around or click on..." [See full review](https://www.capterra.com/p/132667/Close-io/#Capterra___4907212) Pruthvi K. Sales Lead > "Not so user-friendly." [See full review](https://www.capterra.com/p/132667/Close-io/#Capterra___4452054) [View Reviews](https://www.capterra.com/p/132667/Close-io/reviews/) ## User interface 4.40 (19,024) [Close](https://www.capterra.com/p/132667/Close-io/) 4.66 (164) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important Activity Tracking 150 Important Adaptive Learning 120 Important Salesforce Sales Cloud 31/50 - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - AI Text Generation - Alerts/Notifications - API - Audience Targeting - Autonomous Task Execution - Batch Processing - Brand Tracking - Breadth of Partner Applications - Business Card/Badge Scanning - Calendar Management - Calendar/Reminder System - Calendar Sync - Call Center Features - Campaign Management - Case Management - Channel Management - Collaboration Tools - Commission Management - Communication Management - Contact Database - Contact Management - Content Management - Contract/License Management - CRM - Cross-system Integration - Customer Contract Management - Customer Database - Customer Engagement - Customer Journey Mapping - Customer Segmentation - Customer Social Profiles - Customer Support - Customer Support Portal - Customizable Fields - Customizable Reports - Customizable Templates - Customization - Data Import/Export - Data Import & Export Tools - Data Security - Data Visualization - Deal Management - Decision Making - Desktop Integration - Document & Content Mgmt. - Document Management [See all features](https://www.capterra.com/p/61368/Salesforce/#features) Close Top features 45/50 - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - AI Text Generation - Alerts/Notifications - API - Audience Targeting - Autonomous Task Execution - Batch Processing - Brand Tracking - Breadth of Partner Applications - Business Card/Badge Scanning - Calendar Management - Calendar/Reminder System - Calendar Sync - Call Center Features - Campaign Management - Case Management - Channel Management - Collaboration Tools - Commission Management - Communication Management - Contact Database - Contact Management - Content Management - Contract/License Management - CRM - Cross-system Integration - Customer Contract Management - Customer Database - Customer Engagement - Customer Journey Mapping - Customer Segmentation - Customer Social Profiles - Customer Support - Customer Support Portal - Customizable Fields - Customizable Reports - Customizable Templates - Customization - Data Import/Export - Data Import & Export Tools - Data Security - Data Visualization - Deal Management - Decision Making - Desktop Integration - Document & Content Mgmt. - Document Management [See all features](https://www.capterra.com/p/132667/Close-io/#features) ### Recognition Salesforce Sales Cloud is recognized as a top-rated tool in 3 Capterra Shortlist reports Close is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support Salesforce Sales Cloud Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Close Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Salesforce Sales Cloud - By Salesforce - Located in United States - Founded in 2003 Close - By Close - Located in United States - Founded in 2013 ## Popular Comparisons [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,493)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $25/month Price $20/month 4.4 Features 4.4 4.0 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/61368-152373/Salesforce-vs-HubSpot-CRM) [Close](https://www.capterra.com/p/132667/Close-io/)[4.66 (164)](https://www.capterra.com/p/132667/Close-io/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,244)](https://www.capterra.com/p/135003/Slack/reviews/) $35/month Price $8.75/month 4.3 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132667-135003/Close-io-vs-Slack) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (7,010)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $25/month Price $14/month 4.4 Features 4.3 4.0 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/61368-155928/Salesforce-vs-Zoho-CRM) [Close](https://www.capterra.com/p/132667/Close-io/)[4.66 (164)](https://www.capterra.com/p/132667/Close-io/reviews/) vs [Substrata](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/)[4.92 (166)](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/reviews/) $35/month Price Contact vendor for pricing 4.3 Features 4.9 4.6 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/132667-201748/Close-io-vs-SUBSTRATA-SCIP) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (745)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $25/month Price $7/year 4.4 Features 4.5 4.0 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/61368-204998/Salesforce-vs-Bigin-by-Zoho-CRM) [Close](https://www.capterra.com/p/132667/Close-io/)[4.66 (164)](https://www.capterra.com/p/132667/Close-io/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (7,010)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $35/month Price $14/month 4.3 Features 4.3 4.6 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/132667-155928/Close-io-vs-Zoho-CRM) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,865)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $25/month Price $50/month 4.4 Features 4.3 4.0 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/61368-157279/Salesforce-vs-Dynamics-365) [Close](https://www.capterra.com/p/132667/Close-io/)[4.66 (164)](https://www.capterra.com/p/132667/Close-io/reviews/) vs [HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[4.53 (506)](https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews/) $35/month Price $15/month 4.3 Features 4.4 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/132667-214215/Close-io-vs-HubSpot-SalesHub) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) vs [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.81 (630)](https://www.capterra.com/p/210630/Kylas/reviews/) $25/month Price $250/month 4.4 Features 4.7 4.0 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/61368-210630/Salesforce-vs-Kylas) [Close](https://www.capterra.com/p/132667/Close-io/)[4.66 (164)](https://www.capterra.com/p/132667/Close-io/reviews/) vs [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.20 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) $35/month Price $69/month 4.3 Features 4.3 4.6 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/113540-132667/Bitrix24-vs-Close-io) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) vs [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (830)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) $25/month Price $20/month 4.4 Features 4.3 4.0 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/61368-152769/Salesforce-vs-eWay-CRM) [Close](https://www.capterra.com/p/132667/Close-io/)[4.66 (164)](https://www.capterra.com/p/132667/Close-io/reviews/) vs [Cognism](https://www.capterra.com/p/169083/Cognism/)[4.71 (267)](https://www.capterra.com/p/169083/Cognism/reviews/) $35/month Price $1000/month 4.3 Features 4.6 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/132667-169083/Close-io-vs-Cognism)