# Compare Salesforce Sales Cloud vs NetSuite 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare NetSuite and Salesforce Sales Cloud based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/61368-135757/Salesforce-vs-NetSuite

---

# NetSuite vs Salesforce Sales Cloud Features and Cost Comparison

Last updated April 1st, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

NetSuiteSalesforce Sales Cloud2/4 selected

[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[4.2 (1,991)](https://www.capterra.com/p/135757/NetSuite/reviews/)

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.4 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/)

[## NetSuite](https://www.capterra.com/p/135757/NetSuite/)[4.2 (1,991)](https://www.capterra.com/p/135757/NetSuite/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.8

Functionality

4.2

Ease of Use

4

Customer Service

3.8

Reviews Sentiment

Based on [1,991 reviews](#user-reviews)

Positive

1,690

Neutral

206

Negative

95

[## Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.4 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/)

Starting Price

$25.00/month

Value-for-Money

4

Functionality

4.4

Ease of Use

4

Customer Service

4.1

Reviews Sentiment

Based on [18,766 reviews](#user-reviews)

Positive

16,804

Neutral

1,487

Negative

475

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 17,267 reviews from crm software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

77%Fit

Feature ratings

Data Security

4.4

Contact Management

4.2

Lead Management

4.1

Sales Pipeline Management

4.2

Activity Dashboard

4.2

88%Fit

High performer

Feature ratings

Data Security

4.5

Contact Management

4.5

Lead Management

4.4

Sales Pipeline Management

4.5

Activity Dashboard

4.5

User satisfaction

User satisfaction

4.2

User reviews[1,991](https://www.capterra.com/p/135757/NetSuite/reviews/)

Ease of use

4.0

Functionality

4.2

Value for money

3.8

Customer support

3.8

User satisfaction

4.4

User reviews[18,766](https://www.capterra.com/p/61368/Salesforce/reviews/)

Ease of use

4.0

Functionality

4.4

Value for money

4.0

Customer support

4.1

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$25Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

From pre-revenue startups to mid-size organizations, businesses use NetSuite to automate core processes and get real-time insights into operational and financial performance.

Best for

Sales teams, sales managers, marketing teams, and partner managers.

## User reviews

Pros & cons

MM

Michael M.

Netsuite Administrator

> "It allows me to tailor solutions to specific business needs, streamline workflows, and build scalable systems that truly support operational efficiency."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7116904)

PFS

Paul Fabian S.

Web Deisngner, Developer.

> "This limitation reduces efficiency in space planning and order packing, requiring workarounds that add time and complexity to daily operations."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7095982)

SY

Sadanandarao Y.

NetSuite developer

> "Furthermore, the ability to create custom records and fields without complex database management ensures the system scales effortlessly with evolving business requirements."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7113826)

TD

Tasman D.

Finance Manager

> "At the current time our primary issue is system performance. Although we have reviewed the scripting and workflows and upgraded to 5 processors there still seems to be delays in..."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7116933)

SP

Sonu P.

Systems Analyst

> "It’s a powerful and reliable platform that streamlines business operations, especially in finance and data management. While there is a learning curve and occasional system..."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7113746)

BN

Bill N.

Senior Accountant

> "Creating saved searches is not very intuitive at times, it can be very difficult to find fields as there are several similar named fields."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7116895)

GW

George W.

Information Manger

> "I’ve leveraged NetSuite’s customization capabilities, including custom fields and saved searches, to tailor the platform to business needs and help teams move away from outside..."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7118269)

AH

Adam H.

Dir. IT Program Management

> "The inability to communicate within the software via a 'chatter' type functionality. While we could leave notes and comments, there wasn't a way to tag users/groups without BluChat..."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___6841820)

PFS

Paul Fabian S.

Web Deisngner, Developer.

> "It scales well as your business grows, provides real-time visibility across departments, and offers extensive customization options to match complex workflows."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7095982)

JD

Jhonny D.

Senior IT Manager

> "In multi-location inventory transfers there are times when the systems fail to synchronise for a while thus giving an appearance of wrong balance of stock at certain locations."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___6775299)

GW

George W.

Information Manger

> "I also appreciated the ability to create custom fields, which allowed us to capture the specific data points that matter most to the business and tailor the system to our unique..."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7118269)

BG

Bevan G.

Finance Business Partner

> "Ability to access the data via reports and searches is somewhat limited which leads to confusion and frustration."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7116946)

NK

Nikunj K.

Production and systems engineer

> "Users also love its scalability; the "OneWorld" feature handles multi-subsidiary, multi-currency, and global tax needs seamlessly as a company grows. Because it is cloud-native, you..."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7113760)

RR

Rizvi R.

Financial Controller

> "Integration issues and slow report performance and the built-in reports are not very useful or informative."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7114422)

WX

Wei X.

Senior financial accountant

> "It provides strong financial reporting and good visibility into business data. Once users become familiar with the system, it greatly improves efficiency and helps manage company..."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7113734)

SL

Shahar L.

Business Application Manager

> "Creating suite scripts requires development knowledge, i.e. Java script and knowledge of Suite Script configuration. Since this is not accessible to all organization inhouse, this..."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___6426746)

OS

Ogi S.

Account Payable

> "I’ve mainly used it for accounts payable, reconciliations, and reviewing financial data, and it has handled these tasks reliably."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7119019)

EM

Evelyn M.

Senior Accountant

> "Customization and reporting often require technical expertise, and support response quality can be inconsistent."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7116876)

VR

Verified Reviewer

Lead Applications Development

> "As a developer, I have worked extensively with SuiteScript, workflows, and integrations to automate billing, manage large volumes of financial transactions, and connect NetSuite..."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7113754)

VR

Verified Reviewer

Operations and Logistics Coordinator

> "Can be complex to navigate, and implementation and ongoing customization require significant time and cost."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7089219)

GZ

Grace Z.

Financial controller

> "For example it can pick up memo of electricity bill, it allowed us to allocate expenses to correct period, improved forecast and budget process."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7117599)

SB

Stephan B.

Digital Marketing Manager

> "The UI is extremely outdated, the browser compatibility is limited, and input fields exhibit odd behaviors such as defaulting to random values or counterintuitive keyboard..."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___6654928)

DC

Dirk C.

ERP administrator

> "It brings financials, inventory, and operations together in one unified platform, giving you real-time visibility across the business."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7116902)

KZ

Ke Z.

Senior Accountant

> "In addition, some reports and workflows are not very intuitive to set up, which can slow down daily operations."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7116865)

PJ

Praveen J.

ICT BUSINESS ANALYST

> "You can manage financials, inventory, orders, and customers without jumping between different systems, which makes processes much smoother and more reliable."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7113815)

YH

Yael H.

Corporate Controller

> "Billing schedules are very challenging- for example quarterly billing for 2 years and for 1 year requires 2 different billing schedules, the system can only divide the quantity for..."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___6427290)

KY

Keson Y.

Accountant

> "I especially value its real-time reporting and dashboard capabilities, as they support faster decision-making and better visibility across the business."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7116869)

ES

Edward S.

Statutory and Regulatory Reporting Specialist

> "Can be slow at times to run larger reports. If trying to see data across the whole organization, this can be considerable."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7113755)

NK

Nikunj K.

Production and systems engineer

> "NetSuite’s biggest "pro" is its unified database, which creates a single source of truth across finance, CRM, and inventory."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7113760)

NJ

Nicolas J.

FPA manager

> "Implementation times and cost , for every feature being behind a paywall or additional licensing hard to asses from the start"

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7113849)

OS

Ogi S.

Account Payable

> "What I like most about NetSuite is that it keeps financial and operational data in one place, which makes it easier to follow transactions from start to finish."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7119019)

VR

Verified Reviewer

Product owner

> "biggest downsides are cost, complexity, and the effort required for implementation and customization"

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7104180)

OS

Ogi S.

Account Payable

> "Over time, I’ve become more comfortable with features like saved searches and reporting, which help me work more efficiently and keep track of outstanding items or exceptions."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7119019)

LA

Linda A.

Staff Accountant

> "The initial implementation and ongoing licensing fees are quite high, which can be a significant burden for smaller organizations."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7052245)

AG

Andres G.

BUSSINES ADMINISTRATION

> "The real-time reporting and data visibility are especially valuable for decision-making. Although there is a learning curve at the beginning, once you become familiar with the..."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7096847)

AH

Ashley H.

Managing Director

> "From the outset, the implementation of NetSuite was handled incorrectly, causing significant disruptions to our business operations. Whenever we encountered an issue, the standard..."

[See full review](https://www.capterra.com/p/135757/NetSuite/#SoftwareAdvice___6351695)

JV

James V.

It Support Officer

> "NetSuite provides a centralized system where financials, jobs, and operational data can all be managed in one place."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7113840)

LF

Lachlan F.

GM of Finance

> "In recent time we have occassionaly encountered issues with speed of loading pages, which is impacting productivity"

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7114435)

TZ

Teresa Z.

FC

> "What I like the most about NetSuite is its innovative AI technology, which could significantly reduce the amount of manual work involved within the business"

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7116877)

MK

Mack K.

COO

> "Then on the item receipt, we can't see the total dollar value per line so the guys are constantly receiving parts at the wrong dollar value, making AP's job really difficult. And..."

[See full review](https://www.capterra.com/p/135757/NetSuite/#SoftwareAdvice___6403782)

KY

Keson Y.

Accountant

> "Overall, NetSuite stands out for its ability to streamline processes, strengthen financial oversight, and support scalable growth in a practical, user-friendly way."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7116869)

LO

Lori O.

Controller

> "The customization that needed to happen to fit NetSuite into our current work processes and the transferring of data from our QB system to NetSuite was not smooth due to going live..."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___6476831)

CR

Callie R.

Finance Manager

> "From enhanced efficiency, a reduction of errors, and a consolidation of numerous data sources into one, this has drastically improved our scalability as we take that step from a..."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___6811136)

AH

Ahmad H.

Finance manager

> "Prices and the customer service if we are on the normal one we will never have enogh answer and its always short"

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7093163)

KF

Kat F.

Admin

> "combines accounting, CRM, inventory, e-commerce, and more in one unified platform, Robust dashboards and analytics for better decision-making"

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___6817718)

GA

Gabby A.

Business Analyst

> "Sometimes system can be slow especially on the payroll mode due to having many scripts."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7113819)

SY

Sadanandarao Y.

NetSuite developer

> "It is a powerful tool for any organization that requires a scalable, cloud-native ERP to centralize its operations and technical stack."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7113826)

NC

Nissam C.

ERP Consultant

> "NetSuite can be expensive, complex to customize, slow at times, and requires training to use effectively."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7093156)

AG

Andres G.

BUSSINES ADMINISTRATION

> "It’s a robust and comprehensive platform that helps streamline financial and operational processes within a single system."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7096847)

SB

Stephen B.

Accountant

> "Works well for most aspects but FSM lets it down and is time consuming to manage with rubbish data."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7116899)

LA

Linda A.

Staff Accountant

> "The ability to customize dashboards and reports is excellent, and the core features like invoicing work very well."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7052245)

SP

Sonu P.

Systems Analyst

> "The system has a learning curve, and the interface can feel outdated at times."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7113746)

AS

Anastasia S.

Accounting Manager

> "What I like most about NetSuite is its all-in-one structure—financials, reporting, and operations in one place."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7116917)

RR

Rasilkrishnan R.

Master Data Manager

> "This makes issue in our system my duplicate creation of records."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7116977)

GW

George W.

Information Manger

> "I started on the operations side as an end user, which gave me a ground-level understanding of how the system supports day-to-day business processes."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7118269)

FN

Fiona N.

CFO

> "The lack of flexibility to build management reports to requirements."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7116937)

HV

Hernan V.

CFO

> "It provides the right tools, realiable data in real time that allow to take strategic decisions with less margin error."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7094715)

EA

Erwin A.

Senior Financial Controller

> "No module for property and real estate, hospitality, property management aren’t as available."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7116903)

KZ

Ke Z.

Senior Accountant

> "Having financials, CRM, inventory, and reporting connected in real time makes operations far more efficient and reduces manual work."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7116865)

ES

Ekadashi S.

Administrative Assistant

> "We used to have a customized item to insert multiple serial numbers in one go but now I have to do it one by one because the customization went away and we do not want to keep..."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___6577886)

CTB

Connor T. B.

Financial Operations Manager

> "I’m particularly fond of the real-time reporting the ability to quickly retrieve financial and operational data enables me to make quicker, better decisions,” he says, “Without..."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___6794548)

PJ

Praveen J.

ICT BUSINESS ANALYST

> "Performance can be inconsistent at times, especially during large data loads."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7113815)

KZ

Ke Z.

Senior Accountant

> "I also appreciate its cloud-based accessibility, which allows teams to collaborate from anywhere without complicated infrastructure."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7116865)

CP

Carolina P.

Procurement Director

> "I don't understand Why only at this type of events is that the clients undertand all the features and actualizations"

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7094733)

SP

Sonu P.

Systems Analyst

> "NetSuite provides strong value by combining multiple business functions into one platform, reducing the need for separate tools."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7113746)

NC

Nick C.

Director of Support and Technology

> "While it's very customizable, the interface itself is cumbersome, non-intuitive, and essentially requires an architect who is fully trained in Netsuite to get the most from it. If..."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___6563964)

PJ

Praveen J.

ICT BUSINESS ANALYST

> "It’s a powerful system that brings multiple business functions together, which has helped streamline operations and improve efficiency."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7113815)

AD

Aaron D.

Tech Specialist

> "Netsuite is very expensive the features are pieced out so you have to buy additional features."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7030226)

CTB

Connor T. B.

Financial Operations Manager

> "Nsuite has simplified our ability to keep track of financial records, inventory, and order processing in one place."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___6794548)

MAK

Muhammad Asif K.

Finance Manager

> "I like alot of functions and easy to use feature of Netsuite however rhe one thing i didnt like is the lagging in terms of performance sometimes.. its frustrating sometimes."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7093176)

US

Umesh S.

Client Success Director

> "It is good and best for the for multi company and country concept with single database and good for scalability"

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7093227)

NS

Nishant S.

Platform manager

> "NetSuite not able to deliver on finished product such as NetSuite next."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7117007)

TD

Tasman D.

Finance Manager

> "It enables a large amount of customisation to enable the system to meet company requirements"

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7116933)

HK

Haimal K.

Founder and CEO

> "Also making simple accounting reports is far more complicated than it needs to be, which is ridiculous."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7050186)

HK

Haimal K.

Founder and CEO

> "With a little patience you can really customize your dashboards if you are willing to spend time configuring your own custom fields."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7050186)

LT

Lucas T.

Finance Manager

> "The steep learning curves that comes with Netsuite for a new user can be intimidating."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7116894)

KS

Kevin S.

Ap senior officer

> "The system’s automation reduces manual work, I also appreciate that the platform is highly customizable, which means it can be adapted to different industries and business models."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7002983)

LP

Liz P.

Owner

> "We are 7 people, and most employees have to switch between roles daily to accomplish their goals. When we reach out to NetSuite for help or suggestions, they do not treat the..."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___6282319)

Tony P.

CEO

> "Very positive when using for large organizations while integrating into multiple net suite products including mechanic analysis tools."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7097686)

KK

Kenny K.

Administrator

> "Performance issue specially dealing with large amount of data."

[See full review](https://www.capterra.com/p/135757/NetSuite/#Capterra___7113769)

[View Reviews](https://www.capterra.com/p/135757/NetSuite/reviews/)

AW

Andrew W.

Senior sales Rep

> "The best thing about Salesforce Sales Cloud as a salesperson is the ability to neatly and conveniently organize my book of business for success and growth!"

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7099330)

JSF

Jennsy Suyapa F.

Customer Service

> "There is no duplicate message if the information is entered twice so can easily confuse during a call or resolving a ticket where you only have minutes to solve a client..."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7034651)

KA

Khyan A.

Senior Business Development Representative

> "You can customise workflows, reporting, and dashboards to fit almost any sales process, and it integrates well with other tools. Once it’s set up properly, it becomes a..."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7113059)

Nathaniel C.

Account Executive

> "Admin-level customization often requires technical expertise or certified support, which adds cost and dependency."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7085245)

Nathaniel C.

Account Executive

> "From automating lead workflows to detailed pipeline tracking, it enables full control and visibility over the sales cycle."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7085245)

ZR

Zane R.

Office Coordintator

> "The user interface for some things such as email templates and forms is not the most friendly and is fairly bare bones"

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7095153)

VR

Verified Reviewer

Director of Sales and Marketing

> "I can't believe the levels of customization, configuration, automation, and now AI. If you set this up right, you can manage your entire business with Salesforce and..."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7106050)

YB

YURI B.

Accounting Sales

> "It was a bit much and then it didn't integrate with our accounting software, so we input stuff multiple times."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7111664)

LW

Lillian W.

Sr Analyst, Commissions

> "It provides strong end-to-end visibility into customer information and the entire sales lifecycle, which makes it easy to track activity from initial contact through close."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7095058)

AS

Alison S.

Executive Sales manager

> "Our organization had required data points for us to fill daily, some of which were not as helpful for meaningful sales progress as others."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7006832)

VR

Verified Reviewer

CRM Analyst

> "I have very clear pipeline Thanks to Salesforce Sales Cloud, wich also make it easy for me to keep track of every lead, activity, and deal stage."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7047475)

AR

Akshya R.

Admin

> "Cost is little higher and maybe difficult to purchase new licenses and every add ons are additional cost."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7065081)

ZR

Zane R.

Office Coordintator

> "We have benefited greatly from its vast level of integrations with external programs that allow us to complete all tasks that we want while having it act as a single..."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7095153)

AP

Arpit P.

IT Consultant

> "Salesforce Sales Cloud requires specific training and onboarding to use the service effectively which leads to the platform’s higher cost compared to other CRMs it is a..."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6557891)

JH

Jeff H.

Account Executive

> "Salesforce Cloud is helpful to manage all of our customer records, track deal progress, and manage contracts."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7071081)

JL

Joshua L.

Pharmacist

> "It is really hard to log in and takes a long time with the authentication, I understand why but remembering passwords is hard"

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7083629)

Oliver K.

Business Administrator

> "Saleforce's approach has allowed me to optimize processes to close deals faster and build closer relationships with clients."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7022353)

MR

Miguel R.

Sr. Technical Support Specialist

> "Sometimes it glitches when you detach an article and you have to refresh the entire page and the content of a case comment goes lost if you don't save it first."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6510131)

JK

James K.

Brand Ambassador

> "Its uses very advanced AI features to categorize and segment leads allowing us to only focus on the best leads. With its customers communication features, we have been..."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6808319)

CL

Concepcion L.

Case Manager

> "Sometimes the search results can be so large that nothing populates and after waiting for a bit do you get notified to try again."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6778325)

Bill L.

Vice President of Sales and Operations

> "It centralizes customer data, giving our team a complete view of accounts and interactions for better relationship management."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7056677)

KT

Katie T.

Development and Marketing Assistant

> "We had trouble getting Salesforce to “talk” to some of our other software such as Mail Chimp for our email campaigns."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6777334)

Bob M.

Regional Business Development Manager

> "Salesforce Sales Cloud provide us with in-depth sales analytics that equip us with valuable insights to accelerate our sales cycle."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6765089)

GT

Grace T.

Sales Representative

> "I do not like large packets of information like Account or opportunities can all be deleted with a signal Delete so easily."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6878381)

KH

Kevin H.

Senior SDR

> "Overall, Salesforce Sales Cloud has been a reliable and robust CRM that has improved visibility into our sales pipeline and helped streamline processes across departments...."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6887034)

Aviral G.

Manager

> "The intial set up and customisations were very complex abd alsoonfiguring it to match specific business processes can be time-consuming and sometimes requires a steep..."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6424227)

JK

James K.

Brand Ambassador

> "Salesforce Sales Cloud analytics help us to extract useful insights from our sales data which direct us on how to optimize future sales."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6808319)

ML

Martin L.

Sales Director

> "Not a lot, it is quite comprehensive and therefore a bit more expensive than other less comprehensive CRMs"

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7050959)

Steven M.

system technique

> "It improves the efficiency of each employee by having all customer data gathered, automating processes, and making activities more organized."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6802850)

Bill L.

Vice President of Sales and Operations

> "It also takes a bit to get use to...although i wouldnt say this is 100%con but ppl tend to give up mid point when things are not easy"

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7056677)

VR

Verified Reviewer

Account Executive

> "The reporting and dashboard capabilities provide real-time insights that are crucial for our sales team."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7095324)

FM

Faizan M.

Manager

> "Sometimes it gets difficult to access from another country, sometimes we won't receive codes for verification."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6829678)

VR

Verified Reviewer

Account Executive

> "It’s the gold standard for a reason. If you have the budget and the team to manage it, there is no better tool for scaling a global sales organization."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7095324)

JN

Jayson N.

Lead Associate

> "We have an automated process that sometimes fails and gives us inaccurate data. When this happens, we have to spend time troubleshooting to figure out what went wrong."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6419970)

VR

Verified Reviewer

Customer and Guest Support

> "The interface is intuitive, the information is reliable, and setup is remarkably fast, allowing teams to operate smoothly with minimal learning curve."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7054086)

RW

Robin W.

Executive Marketing Assistant

> "The program may not be ideal single-location practices."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7053211)

JG

John G.

Account Executive

> "The system is highly scalable, AI-powered CRM with rich pipeline management and customization options"

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7046805)

HK

Hayley K.

Trader

> "For example, making many upweights/downweights to booked business can be very complicated and these changes are not recorded in a clear manor."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6415719)

LS

Ljs S.

Sales Rep

> "It's a comprehensive tool for sales teams that allows them to administer and manage the business."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7053926)

DK

Daljeet K.

Marketing Manager

> "One challenge I’ve encountered is the steep learning curve. While Salesforce is highly capable, it can be overwhelming for new users, and the onboarding process requires a..."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6479357)

VR

Verified Reviewer

Sr. People Ops

> "Salesforce allows our Sales and Marketing team to be aligned on the prospects and upcoming stages of sales."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7039645)

Bill L.

Vice President of Sales and Operations

> "If i am being honest the cost..it adds up quick and you have to watch extra fees."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7056677)

LW

Lillian W.

Sr Analyst, Commissions

> "I also value its ability to integrate with other applications and systems, enabling more streamlined workflows across tools."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7095058)

VR

Verified Reviewer

Account Executive

> "We constantly experienced glitches and lag times in terms of loading."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6877783)

MB

Mark B.

VP of Sales and Estimating

> "It makes it easier to track leads, manage opportunities, and create more reliable revenue forecasts."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7084847)

Paul F.

Content writer

> "It can be difficult to manage the settings and accessing the email templates for someone who doesn't have admin permissions"

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6471797)

Miguel J. D.

Director of Sales

> "Overall I like the ability to access all my customer data sales rep information from my PC or from my phone to track opportunities and lead progress"

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6807944)

RC

Russell C.

Systems Administrator

> "The price is a bit high, integration can be rocky at times, and there were some items of customization that we could not alter."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6425158)

EG

Eric G.

Sales

> "Powerful, real-time reporting and dashboard tools allow for actionable sales insights and performance monitoring."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6841697)

MH

Maxime H.

Account Manager

> "Some bugs with the data and the amount of the opportunities."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6824451)

Susana F.

Client Relationship Manager

> "Powerful but demanding. When implemented correctly, it becomes a strategic asset that drives accountability, transparency, and scalable sales performance."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7102980)

HA

Hemant A.

Data Entry

> "One more thing is that implementation process can take weeks or even months so this can be a challenge for businesses looking for a quick setup."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6413755)

JJ

Joshua J.

Account Executive

> "I can track every lead, touchpoint, and deal stage in one place, which is critical in a fast-paced sales role."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6788273)

DJC

David Joseph C.

Inside Sales

> "The Today's tasks can't be streamed into just today's tasks not just overdue ones..."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6778103)

JL

Joshua L.

Pharmacist

> "It is the best way of tracking who has how many vaccinations and sending receipts"

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7083629)

MM

Matheus M.

Video Investment

> "Additionally, some features can feel a bit pricey, and certain advanced functions require additional add-ons, which can increase costs."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6573675)

LN

Larry N.

Customer Service Coordinator

> "Also, the ability to define and insert our processes into Salesforce has gotten our team, veteran and rookies, on the same page."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6795229)

AW

Alvonda W.

Account Manager

> "Sometimes when I emails bounce, I get an error and it's difficult to work around this using Sales Engagement if this error occurs."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6590322)

April V.

Loan Processor

> "It’s highly customizable and can handle complex processes, which makes it valuable for growing businesses."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7070635)

AW

Alicia W.

Revenue Enablement Manager

> "Our specific Salesforce instance has a TON of outdated information within it, and if I wasn't comfortable with the platform, I could get very confused."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6418946)

RL

Ramona L.

AE

> "It’s good for tracking opportunities, managing follow-ups, and seeing progress at a glance."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7048885)

BG

Brandon G.

CEO

> "Things I didn’t like about Salesforce Sales Cloud is the fact that it’s very complex when you’re first using the product and it’s features, especially navigating..."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6712398)

VR

Verified Reviewer

Graphic Designer

> "Offers excellent CRM tools that help graphic designers keep track of client interactions and project history, streamlining communication for design projects."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6575670)

VR

Verified Reviewer

Communications Intern

> "The process for updating distribution lists is quite tedious and can easily be messed up and need to be reevaluated."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6455209)

XL

Xiang L.

Director

> "Its extensive CRM functionality and high productivity allow us to centralize clients' information integrated with other tools to get a completed analytics and real-time..."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6448751)

JP

Justin P.

Sales support

> "Simple things like reading an email takes multiple extra steps, the email is printed as all one text in a tiny window on the side, (no seperation of separate responses)..."

[See full review](https://www.capterra.com/p/61368/Salesforce/#SoftwareAdvice___5001402)

AG

Ana G.

Customer support executive

> "It has everything you need for support systems, email, inbound and outbound calls, chat support, etc."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6812641)

VR

Verified Reviewer

Senior Product Manager

> "The overall look and feel is very dated, processing of data is often slow, it's hard to keep the system up to date, and the overall experience is just not enjoyable to use."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6646248)

MG

Meenal G.

consultant

> "cloud's highly configurable platform enable companies to mold the system to fit their unique requirement and expand as their organization expand, guaranteeing, flexibility..."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6323552)

HW

Henrik W.

Sales Manager

> "Salesforce Sales Cloud solves my problems related to scattered data, inefficient sales processes, limited visibility into performance, lack of collaboration, and..."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___4884245)

WB

Will B.

Student Recruitment Coordinator

> "Sales force is incredibly useful as a CRM and managing a range of sales, leads and customer workflows."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7070372)

CB

Connor B.

Client Services Manager

> "Deleting and/or merging accounts was quite hard to do at the start."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6805804)

GD

Gino D.

Sales Coordinator

> "Salesforce Sales Cloud stands out some things that make it great, gives a clear view of sales stages, deals, and revenue forecasts and it automates repetitive tasks,..."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6677997)

CV

Christina V.

CRP

> "the customization can be very difficult to do, and it isn’t always the most user-friendly platform"

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6766251)

TW

Toshia W.

Beauty blog

> "It also plays well with other tools, so you can integrate it with your email or marketing platforms, which saves a ton of time. Plus, the reporting tools give you valuable..."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6515956)

VR

Verified Reviewer

Account Executive

> "Data integrity was compromised due to slow updates."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6877783)

UK

Uttara K.

Senior Manager

> "Its intuitive interface and powerful features streamlined lead management, automated tasks, and provided valuable insights. Despite a learning curve, its customization and..."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6422483)

GD

Gino D.

Sales Coordinator

> "New users often struggle with the sheer number of features, menus, and customization options"

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6677997)

Pablo Tadeo H.

CEO

> "Salesforce Sales Cloud offers a highly customizable platform with a wide range of integrations that allow our team to streamline workflows efficiently."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6451439)

TP

Tanya P.

Account Executive

> "I did not like that I could not change the pertinent information myself, the administrator of the team could only do that, and it sometime delayed my work process."

[See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6528043)

[View Reviews](https://www.capterra.com/p/61368/Salesforce/reviews/)

## User interface

4.22 (1,991)

4.40 (18,766)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

NetSuite

34/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/135757/NetSuite/#features)

Salesforce Sales Cloud

Top features

36/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/61368/Salesforce/#features)

### Recognition

No recognitions have been awarded to NetSuite

No recognitions have been awarded to Salesforce Sales Cloud

### Deployment & support

NetSuite

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Salesforce Sales Cloud

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

NetSuite

-   By Oracle
-   Located in United States
-   Founded in 1977

Salesforce Sales Cloud

-   By Salesforce
-   Located in United States
-   Founded in 2003

## Popular Comparisons

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Features

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vs

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,809)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

$25/month

Price

$50/month

4.4

Features

4.3

4.0

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/61368-157279/Salesforce-vs-Dynamics-365)

[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[4.22 (1,991)](https://www.capterra.com/p/135757/NetSuite/reviews/)

vs

[Odoo](https://www.capterra.com/p/135618/Odoo/) [4.21 (1,291)](https://www.capterra.com/p/135618/Odoo/reviews/)

Contact vendor for pricing

Price

$31.1/month

4.2

Features

4.2

4.0

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/135618-135757/Odoo-vs-NetSuite)

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/)

vs

[EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.65 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/)

$25/month

Price

$14.99/month

4.4

Features

4.6

4.0

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/61368-178819/Salesforce-vs-EngageBay-Marketing)

[NetSuite](https://www.capterra.com/p/135757/NetSuite/)[4.22 (1,991)](https://www.capterra.com/p/135757/NetSuite/reviews/)

vs

[Sage Intacct](https://www.capterra.com/p/76/Intacct/)[4.26 (606)](https://www.capterra.com/p/76/Intacct/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.2

Features

4.2

4.0

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/76-135757/Intacct-vs-NetSuite)

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/)

vs

[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/)

$25/month

Price

$19/month

4.4

Features

4.3

4.0

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/61368-132666/Salesforce-vs-Pipedrive)