# Salesforce Sales Cloud Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Salesforce Sales Cloud Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/compare/61368-136101/Salesforce-vs-EspoCRM --- # Salesforce Sales Cloud Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 7, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Salesforce Sales Cloud ## What is Salesforce Sales Cloud? Build a customer 360 with a CRM that is deeply integrated across sales, service, marketing, commerce, and more with trusted AI, data, analytics, and collaboration in one integrated solution. Discover how Einstein 1 helps you become an AI Enterprise by growing relationships, productivity, and your bottom line – all at the same time. ## What is Salesforce Sales Cloud used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 18,783 user reviews Reviews sentiment Positive 90% Neutral 8% Negative 2% Pros & cons Comprehensive sales and activity tracking Robust client relationship management High and escalating costs Frequent technical glitches and slowdowns Starting price $25 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - CRM / 2026 - Sales Enablement / 2026 - Contact Management / 2025 - Inside Sales / 2025 - Lead Management / 2025 - Sales Force Automation / 2025 - Sales Forecasting / 2025 - Sales Tracking / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Salesforce Sales Cloud?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.salesforce.com&name=Salesforce Sales Cloud) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Salesforce Sales Cloud 4.4 (18,783) VS. [4.5 (4,458)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price $25 Per User, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (18,118) Ease Of Use 4.4 (4,359) Value For Money 4.0 (12,805) Value For Money 4.3 (3,493) Customer Service 4.1 (14,036) Customer Service 4.4 (3,502) ## Salesforce Sales Cloud alternatives [4.3 (6,974)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (731)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.5 (822)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.2 (991)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/61368/Salesforce/alternatives/) ## FAQs about Salesforce Sales Cloud Overview ### What problems does Salesforce Sales Cloud solve? Salesforce Sales Cloud solves scattered customer data, missed follow-ups, unclear pipeline stages, and manual status reporting by centralizing accounts, opportunities, tasks, notes, and dashboards. Sales teams, account managers, marketing, onboarding, and support leaders use it to coordinate handoffs, forecast revenue, track long sales cycles, and standardize customer-facing workflows. Answer based on 6774 reviews Overview ### Which roles and teams benefit most from Salesforce Sales Cloud? Salesforce Sales Cloud is most used by sales teams, account managers, and business leaders who need to track pipelines, manage customer relationships, and forecast revenue. Marketing, operations, and customer success teams use it to align handoffs, monitor engagement, and improve visibility across leads, accounts, and post-sale workflows. Answer based on 16636 reviews Overview ### What company size and industries is Salesforce Sales Cloud built for? Salesforce Sales Cloud serves sales teams, sales managers, marketing teams, and partner managers, with strongest adoption among small businesses at 57% and Computer Software companies at 14%. It also supports enterprise organizations at 24% and midsize businesses at 19%, especially in Information Technology and Services at 8% and Marketing and Advertising at 6%. Answer based on 18782 reviews Features and Usability ### What are the key features of Salesforce Sales Cloud? Salesforce Sales Cloud includes core CRM features like contact management, lead management, opportunity management, and sales pipeline management, plus heavily discussed reporting dashboards, activity tracking, and customizable fields. Differentiators include Lightning App Builder, API and third-party integrations, workflow automation, and document management for storing account records and contracts. Answer based on 3219 reviews Pricing ### How much does it cost and what fees or limitations are included? Salesforce Sales Cloud starts at $25/user/month for the Starter Suite for up to five users, with a free trial available. Paid tiers rise to Pro Suite, Enterprise, Unlimited, and Einstein 1 Sales. Reviewers often cite high costs for small businesses, plus extra spending on add-ons, customization, storage, support, or consultants. Answer based on 2960 reviews Integrations ### Which third-party tools and platforms does Salesforce Sales Cloud integrate with? Salesforce Sales Cloud integrates with Microsoft Outlook, Microsoft Excel, Gmail, Slack, Marketo Engage, Mailchimp, Google Calendar, and DocuSign. It supports over 40 integrations overall, spanning email and calendar tools, office apps, document signing, contact center platforms like Five9, and file storage services such as Box and Google Drive. Answer based on 2082 reviews Getting Started and Support ### How easy is it to onboard and train a team on Salesforce Sales Cloud? Salesforce Sales Cloud offers in-person training, live online sessions, webinars, documentation, and videos, with many users also relying on Trailhead modules. Sales reps and users with prior Salesforce experience often onboard quickly, while admins, managers, and teams needing heavy customization usually face a longer learning curve and more setup time. Answer based on 2849 reviews Getting Started and Support ### What customer support options does Salesforce Sales Cloud offer, and how do users rate the experience? Salesforce Sales Cloud offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users report mixed support experiences: some find customer care and training resources helpful, while others describe slow responses, difficulty reaching a representative, and frustration when advice is routed toward paid support options. Answer based on 3138 reviews ## Who uses Salesforce Sales Cloud? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs Company size Based on 327 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 327 reviews Sales & Business Development 31% Sales & Business Development 31% Administrative 17% IT & Software Development 14% Marketing 13% Others 25% Top industries Based on 327 reviews Computer Software 29% Information Technology and Services 26% Marketing and Advertising 21% Hospital & Health Care 12% Other 12% ## Pros and Cons Comprehensive sales and activity tracking 94% positive reviews out of 1225 Most reviewers describe tracking as highly customizable, centralizing all sales data, activities, and metrics for efficient pipeline management and performance analysis. cid M Customer Service VA, 51 - 200 employees. "everything was accessible and easy to find, very user-friendly, as a sales team lead it was perfect to keep track of sales and opportunities of the sales agents as well as great to track progress and forecasts." High and escalating costs 63% negative reviews out of 1954 Most users comment pricing is expensive, with additional fees for features, support, and integrations, making it challenging for smaller organizations. Jessica M Head of Marketing, 11 - 50 employees. "Additionally, the cost can be prohibitive for smaller businesses, with pricing that can quickly escalate as additional features and customizations are added." Robust client relationship management 92% positive reviews out of 985 Most users report client management centralizes client data, streamlines communication, and supports tracking interactions, improving service and business growth. Jessica S Chief Administrative Officer, 51 - 200 employees. "Great platform that compiled all of our client information into one place for use by our sales team." Frequent technical glitches and slowdowns 79% negative reviews out of 1548 Most reviewers find bugs and issues cause slow performance, crashes, and lost work, disrupting daily operations and requiring frequent troubleshooting. Harriet A Manager, 2 - 10 employees. "The app crashes a lot sometimes, and I have to close the app and open it again. " Centralized business organization hub 93% positive reviews out of 555 Most reviewers indicate organization keeps all business information, schedules, and documents structured, enabling efficient workflows and collaboration across teams. Francesca H Development Officer, 11 - 50 employees. "The robust capacity for organizing information is unmatched." Challenging updates and version inconsistencies 51% negative reviews out of 744 Some reviewers report updates and versions introduce interface changes, compatibility issues, and confusion, making it difficult to adapt and maintain workflows. Bo K Customer Service Ambassador, 10,001+ employees. "It constantly asks for updates to the latest version otherwise some features may not work properly." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 4.5 (1,860) 64.14% of 1860 reviewers that rated this feature as important or highly important It helps you track all customer interactions, manage relationships, and personalize outreach. Some reviewers find the interface intuitive, integrations with Gmail and Chatter valuable, but note occasional missing data and challenges with automation for certain profiles. Sales Pipeline Management 4.5 (1,233) 64.56% of 1233 reviewers that rated this feature as important or highly important It gives you a clear, visual way to track deals from lead to close. Reviewers indicate the intuitive dashboards, automation, and forecasting tools help prioritize opportunities and streamline work, but some find native options basic without customizations. Reporting/Analytics 4.4 (1,137) 64.20% of 1137 reviewers that rated this feature as important or highly important With this aspect, you generate custom reports and dashboards for actionable insights. Reviewers appreciate the flexibility, real-time data, and integration with Tableau and Einstein, but some say complex reports require IT help and multi-object limits can be restrictive. Contact Database 4.6 (590) 69.32% of 590 reviewers that rated this feature as important or highly important Salesforce Sales Cloud offers a centralized place to store and organize all contact details, history, and notes. Users think it’s efficient, customizable, and supports large data volumes, though some mention duplicate management and enrichment could be improved. Customer Database 4.6 (493) 66.13% of 493 reviewers that rated this feature as important or highly important With this capability, you centralize all client data, making it easy to track interactions, sales, and trends. Reviewers appreciate the secure storage, customizable fields, and organization for large teams, though some wish for better handling of multiple email addresses. Lead Management 4.4 (1,802) 58.99% of 1802 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Salesforce Sales Cloud 208 features Method used in decision-making that allows businesses to input variables to forecast potential outcomes or possibilities Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Generate one-off reports that meet information requirements Create and manage agent profiles and activities, such as on-boarding, license details, sales, documents, etc. Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Manage the process of evaluating documents or requests submitted for approval Assign issues and tasks based on availability or required skills Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention System that automatically dials calls Distribute/route/connect calls Software's ability to perform similar action on multiple similar files simultaneously Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison Create budgets based on historical data and future projections Capture contact information by scanning a physical item and having the system automatically extract data from the scan Define and maintain business rules that determine workflow capabilities and criteria Track all information required to develop and sell lots in housing projects Synchronize with other calendars to view mutual availability and schedules Notifications/alerts for upcoming events or tasks Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Create and manage digital catalog of products/services with their details, specifications, and price Tracks all change orders submitted across projects and updates the budget to reflect the most recent costs Manage various distribution channels, build relations with channel partners, and track their performance Communicate using direct chat or messages within the system Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Track all company interactions with current clients Match clients or tenants with suitable properties based on their specific requirements, preferences and budget Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Tracking, calculating, and paying commissions and earnings to employees Manage and track all internal and external communication conducted via calls, email, text, or chat Evaluating strengths and weaknesses of companies with the same target audience Configure existing workflows to meet your organization's needs Salesforce Sales Cloud offers a centralized place to store and organize all contact details, history, and notes. Users think it’s efficient, customizable, and supports large data volumes, though some mention duplicate management and enrichment could be improved. It helps you track all customer interactions, manage relationships, and personalize outreach. Some reviewers find the interface intuitive, integrations with Gmail and Chatter valuable, but note occasional missing data and challenges with automation for certain profiles. Track, store, and access client contracts or licenses Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Integration with third-party CRM systems With this capability, you centralize all client data, making it easy to track interactions, sales, and trends. Reviewers appreciate the secure storage, customizable fields, and organization for large teams, though some wish for better handling of multiple email addresses. Initiate interactions with customers by proactively starting conversations or providing informational content Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions A website or login for customers to access information Record customer information, purchase history, and other notes Process of dividing customers into groups based on common characteristics Track customers' activities across social networks and maintain details about their demographics, preferences & more Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards The process of entering information or updating records in a computer system or database Import and export data to and from software applications Combining data from different sources and providing a unified view Ability to handle large datasets Protect sensitive data for digital privacy Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Graphical representation of data Defines specific deal parameters to negotiate and secure deals Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Send automated marketing emails based on user actions over a predetermined period Ability to learn and adapt from interactions with environment and data, and to model varying behavior over time. Digitally sign online documents Receive and/or send email notifications for urgent updates, requests, or other information Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Track delivered, received, and opened emails Track employee schedules, availability, and performance across projects and tasks Tracks metrics that provide insight into how a user interacts with any interface or product Estimate expected cost based on various factors before a project begins Manage or track sales completed by field teams/employees Plan, manage, and track the financial activities of an individual or organization Primarily serving architecture, engineering, and construction industry professionals Intended to be used by insurers Operate/access software on iPad Devices Operate/access software on Mac Devices For realtors, real estate investors, property managers, and other real estate professionals. For businesses/agents that manage selling, renting, or management of homes, land, and buildings for the owners. Caters to sales teams Designed for small businesses Primarily serving startup companies Form predictions based on past and present data/trends Allows employees to set and manage work or career related goals Visual representation of data using various graphical elements such as charts, graphs, maps & other visual aids Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Incorporation of a chat or messaging system within an organization's internal communication infrastructure Calculate total itemized costs, including initial costs and any changes Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Create landing pages or online forms designed to capture new leads and prospects Manually or automatically assign leads to sales reps Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Score a lead based on quality or likelihood to buy/convert based on predetermined criteria Divide leads into buckets based on predefined criteria and routing rules Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites) Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions Records of patients' medical history Manage the process of planning and scheduling meetings, including agenda creation Access software remotely via mobile devices Access the system via a mobile application Using physical, mathematical, or logical models as a basis for simulations to generate data for managerial or technical decision-making Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Manage and handle various international currencies Ability to handle several projects simultaneously Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Track all opportunities for potential sales and convert them into recurring revenue Allow communication between the company and patients via messages, SMS, emails, phone, and more Managing and tracking patient health, progress, communication, and treatment plans Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Track and organize physician schedules and pertinent information Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Visual representation of sales prospects & how many deals are in your sales funnel, the stage each deal is in, and the value of deals. Predict future data based on historical data sets Share and present designs Track factors that affect pricing and adjust prices accordingly to increase sales Arrange tasks based on the level of priority or urgency Present a catalog of inventory that customers can view Reporting on how each user, task or process has advanced since its initiation Plan and coordinate all the resources, costs and time needed to execute assignments Measure time to completion or hours worked for projects Monitor the progress of projects from start to finish Estimate or forecast of a future scenario based on the study of present trends Create proposals based on costs of labor and materials Creating, submitting, and tracking a sales proposal or bid submitted in response to a request for proposal. Tools designed to streamline the process of lead generation and management for sales teams Create, send, and track purchase orders and their statuses Generate quotes or estimates for customers Analyze and gain insights into data in real-time Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns With this aspect, you generate custom reports and dashboards for actionable insights. Reviewers appreciate the flexibility, real-time data, and integration with Tableau and Einstein, but some say complex reports require IT help and multi-object limits can be restrictive. Set & manage permission levels based on user roles and restrict access to only authorized individuals Define, track, and/or automate sales activities and sales processes Ensure that quotes/invoices are correct before sending to customers Automate processes to manage leads, contacts, opportunities and sales activities Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. Process of training new hires by providing them with sales tools and knowledge needed to complete the job It gives you a clear, visual way to track deals from lead to close. Reviewers indicate the intuitive dashboards, automation, and forecasting tools help prioritize opportunities and streamline work, but some find native options basic without customizations. Reports specific to sales analysis for trends and strategies Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Online portal through which end users can access the system, manage tasks, or obtain information Share contacts with other applications like Gmail and CRM Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Apply statistical/mathematical models to sets of data Track information, qualifications, and contact details of subcontractors Allow customers/users to submit support queries and service requests Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Allow multiple team members to edit and work on the same document Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Organize customer data and accounts by user or geography Set up connections to third-party platforms to improve business processes A digital list of items that need to be completed Track employee/learner's progression through training programs Manage, record and track all business exchanges in form of money and its related interactions in the system Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track revisions and updates made to files and navigate between different versions Interact with data visualization elements, such as charts and graphs, to drill down into data Track the duration and expiration of warranty as well as any obligations under that warranty SaaS, web-based, online deployment An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.4 (17,903) 4.4 Based on 17,903 reviews ## Pricing Value for money 4.0 (12805) Free Trial [View pricing plan details](https://www.capterra.com/p/61368/Salesforce/pricing/) Starter Suite $25.00 Per User,Per Month It includes: - Lead Management - Account Management - Contact Management - Opportunity Management - Email Integration - Automated Activity Capture Pro Suite $100.00 Per User,Per Month It includes: - Forecast Management - Customizable Reports & Dashboards - Quoting - Contracting Enterprise $165.00 Per User,Per Month It includes: - Advanced Pipeline Management - Deal Insights - Conversation Intelligence - Workflow Automation - Approvals Automation Unlimited $330.00 Per User,Per Month It includes: - Predictive AI - Sales Engagement - Premier Success Plan - Full Sandbox Einstein 1 Sales $500.00 Per User,Per Month It includes: - Performance Management - Sales Programs - Team Collaboration with Slack - Data Cloud - Revenue Intelligence Value for money 4.0 (12,805) 4.0 Based on 12,805 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (14036) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (14,036) 4.1 Based on 14,036 reviews ## User reviews Overall rating 4.4 Based on 18,783 reviews Filter by rating 5(9922) 4(6670) 3(1716) 2(301) 1(174) Mentioned topic Sorted by most recent Dev M. Salesforce Developer Computer Software ### "Sales Cloud for Small Vendors" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 24, 2026 My overall experience is amazing working with salesforce sales cloud because of clean and understandable UI is make more comfort for any user to use it and run their business smoothly. Pros Salesforce sales cloud is very helpful for who are looking for start a new small or big business and growing in market. service cloud provides for tools like data analysis of sales, new sales opportunity handling, lead generation from web, Also gives chatter feature for seamless communication with customers, Ease of setup us very easy with their training modules help. Cons For small business startup it's quite costly to use and use all features with additional buying licenses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PC Patrick C. VP Strategy Marketing and Advertising ### "If you want to the fullest contact management system, this is it." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 18, 2026 I have used Salesforce Sales Cloud for around five years. It is a great way to manage your contact needs and all your contact tasks. Pros It is the most comprehensive contact management platform I've ever used. Its dashboard feature is a big positive and highly customizable. Cons With Salesforce Sales Cloud capable of so much, it has a significant learning curve. Their onboarding team and online tools to help with this challenge. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CK Christina K. Manager Child Day Care Services ### "Salesforce Sales Cloud is Amazing! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 15, 2026 It saves me time and is a very efficient way to organize and manage incoming leads as well as future marketing efforts. Pros Salesforce Sales Cloud is a great tool to receive incoming and working leads. I love that I’m able to see all of my upcoming and daily tasks and it will auto set up the next task to go out once I complete a lead reach out. It saves me time and energy! Cons Salesforce Sales Cloud is great! Sometimes some of the leads that come in don’t always have a valid email address or phone number but other than that, it’s great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ET Edward T. Founder and Marketing Strategist Marketing and Advertising ### "With Salesforce we don't have any of that BS." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 11, 2026 There is no giant Enterprise Command Centre, we use Salesforce Sales Cloud as our sales memory. For marketing consultancy, it helps me to keep track on warm introductions, on when to re-up on retainers, when to upsell on campaigns, and who was the last one to touch who. The platform is crying out for care; "dirty data" is strongly punished. But, I believe the forecast more than our old spreadsheet when I look at the week on Friday. Pros The thing I love the most is it disciplines our little agency! All leads from referral, LinkedIn and proposal forms go in one place, and I can tell me what communication channels helped to advance a prospect. The User Interface (UI) is a bit crowded, but List View, Dashboard and Page Creation and Management enable me to create pipeline pages for clients without having to wait for a developer. Cons There was more fiddling involved than I thought there would be for a group of 6. Ease of Use is to a large extent dependent on how neatly you set up fields, stages and permissions. Customer Support has been helpful but responses sometimes direct to lengthy support articles. When we put on seats for occasional users, it hurts our Value for Money. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Vikram P. Software Development Manager Information Technology and Services ### "Easy way to be in control of my development team and projects" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 9, 2026 It's an overall very powerful and solid tool to manage software projects and sales. It keeps me organized and all of my information in one place from initial client conversation to final code delivery. If a bit complex in its nature, once it is understood with the flow, it looks very professional. This is an excellent option to utilize for any development manager wishing to expand their business and to maintain the development team on track. Pros I am particularly fond of the centralized nature of all of our client information and project data in one location. As a manager, it's very useful to see what my developers are working on, and how far we have come. I see the charts and numbers clearly and there is no confusion on the dashboard. It also integrates well with other programs I use to code and send emails, so I may not need to copy/paste a lot of times. This helps save a lot of my morning time as I review our goals for the day. Cons The primary issue is that it is actually very large and with the numerous buttons. It could be a bit over-weight at times and at the beginning new members on my team struggle with learning. I believe the small teams looking for basic features should be paying less for the price. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TW Tabatha W. Nurse Supervisor Hospital & Health Care ### "Salesforce Cloud flexible and powerful " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2026 Overall, my experience with Salesforce Sales Cloud was very positive. It helped streamline sales processes, improve pipeline visibility, and keep customer information organized, though it took some time to fully learn and configure the platform effectively. Pros What I liked most about Salesforce Sales Cloud was its flexibility and powerful customization options. It made it easy to manage leads, track opportunities, and keep the sales pipeline organized in one place. Cons The biggest downside was the learning curve and complexity. Some features can feel overwhelming at first, and customization or reporting often requires extra setup and training. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jeff R. Project Manager Construction ### "Salesforce Sales Cloud" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 7, 2026 Overall, my experience with Salesforce Sales Cloud has been very positive. It is a robust and reliable solution that significantly enhances sales tracking, customer relationship management, and operational transparency. While there is a learning curve and upfront investment, the long-term benefits in terms of efficiency, scalability, and data-driven decision-making make it a worthwhile platform for organizations looking to mature their sales processes. Pros What stood out most was the platform’s customization and reporting capabilities. The ability to tailor workflows, dashboards, and data fields to align with specific business processes is extremely valuable. The real-time reporting and analytics provide strong visibility into pipeline performance, allowing for better forecasting and more informed decision-making. Additionally, the integration with other Salesforce products and third-party tools creates a centralized ecosystem that improves efficiency across teams. Cons The platform can be complex to implement and manage, particularly for organizations without dedicated Salesforce administrators. Initial setup and customization often require significant time and technical expertise. Additionally, licensing costs can become quite high as more features and users are added, which may be a concern for smaller teams or budget-conscious organizations. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User President Computer Software ### "The CRM Cloud we should all be using!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 1, 2026 Overall we very much like it and it is adding a lot to our company from a productivity standpoint. We anticipate using it for a long time to come. Pros First of all, it is very easy to use. The real other benefit is that everyone uses it so the reps are used to using Salesforce and love it. Cons The implementation time to go from one CRM to Salesforce takes time and you may need to hire some consultants to help implement it. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) More people knew how to use Salesforce and easier to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NN Nicholas N. Quality Assurance Manager Apparel & Fashion ### "Salesforce Sales Cloud " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 1, 2026 Its a great tool because you can manage everything about client in one application including linking with 3rd party service providers like couriers Pros It integrates all necessary contacts for clients and all relevant alternatives in one place therefore account management is pretty tidy Cons The user interface buttons may seem too many for new users and their closeness can make pressing a wrong one easy Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RAUL M. Software support Telecommunications ### "The Gold Standard for Scaling Your Sales" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 30, 2026 Salesforce Sales Cloud is a premier solution for any organization looking to scale, offering a User Interface that is both sleek and highly functional once tailored to your specific needs. The Lightning Experience makes navigating complex customer data surprisingly fluid, with drag and drop custom pages that keep the most important insights front and center. While the system is vast, the Customer Support ecosystem is exceptional; between the highly responsive community forums and the gamified learning of Trailhead, you are never truly stuck. Overall, my experience has been one of total empowerment, as the platform transforms messy data into a clear, actionable roadmap for growth, making it an indispensable partner for a high performing sales team Pros Salesforce Sales Cloud remains the gold standard for CRM scalability, offering an unrivaled level of customization that allows you to build a workspace tailored specifically to complex business workflows. While the initial setup and "add-on" pricing structure present a steep learning curve and significant investment, the platform’s strength lies in its seamless communication integrations particularly with Slack and its robust Lightning App Builder for personalized page management. The most impressive aspect is the predictive power of its AI driven insights, which provides clear visibility into pipeline health and ensures that no high value lead is overlooked, making it a powerhouse for teams that prioritize data driven growth Cons The main drawbacks are the high total cost of ownership and the steep learning curve, as essential features often require expensive add-ons and a dedicated administrator to manage the complex setup. Despite the modern UI, the platform can still feel cluttered and unintuitive, requiring significant training for new users to navigate daily tasks efficiently. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/61368/Salesforce/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [HubSpot CRM vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-152373/Salesforce-vs-HubSpot-CRM)[Zoho CRM vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-155928/Salesforce-vs-Zoho-CRM)[Bigin by Zoho CRM vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-204998/Salesforce-vs-Bigin-by-Zoho-CRM)[Dynamics 365 vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-157279/Salesforce-vs-Dynamics-365)[eWay-CRM vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-152769/Salesforce-vs-eWay-CRM)[Odoo vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-135618/Salesforce-vs-Odoo)[Pipedrive vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-132666/Salesforce-vs-Pipedrive)[EngageBay CRM vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-178819/Salesforce-vs-EngageBay-Marketing)[Kylas Sales CRM vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-210630/Salesforce-vs-Kylas)[Nutshell vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-144340/Salesforce-vs-Nutshell) [Act! vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-175860/Salesforce-vs-Act)[Bitrix24 vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-113540/Salesforce-vs-Bitrix24)[ActiveCampaign vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-79367/Salesforce-vs-ActiveCampaign)[Brevo vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-132996/Salesforce-vs-brevo)[monday CRM vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-245800/Salesforce-vs-Monday-CRM)[OpenCRM vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-129881/Salesforce-vs-OpenCRM)[NetSuite vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-135757/Salesforce-vs-NetSuite)[Mailchimp vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-110228/Salesforce-vs-MailChimp)[Freshsales vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-155563/Salesforce-vs-Freshsales)[Claritysoft CRM vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-123868/Salesforce-vs-Claritysoft-CRM)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)