--- title: "Compare Salesforce Sales Cloud vs CINC 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Salesforce Sales Cloud and CINC based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/61368-152829/Salesforce-vs-CINC" page_type: "comparison" language: "en" --- # Salesforce Sales Cloud vs CINC Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Salesforce Sales CloudCINC2/4 selected [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) [CINC](https://www.capterra.com/p/152829/CINC/)[4.1 (249)](https://www.capterra.com/p/152829/CINC/reviews/) [## Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $25.00/month Value-for-Money 4 Functionality 4.4 Ease of Use 4 Customer Service 4.1 Reviews Sentiment Based on [18,810 reviews](#user-reviews) Positive 16,846 Neutral 1,489 Negative 475 [## CINC](https://www.capterra.com/p/152829/CINC/)[4.1 (249)](https://www.capterra.com/p/152829/CINC/reviews/) Starting Price $1000.00/month Value-for-Money 3.7 Functionality 4.2 Ease of Use 4.2 Customer Service 4.2 Reviews Sentiment AY SS JG Based on [249 reviews](#user-reviews) Positive 196 Neutral 23 Negative 30 ## Summary * * * Key features rated by users Features selected based on 13,596 reviews from crm software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 85%Fit High performer Feature ratings Data Security 4.5 Contact Management 4.5 Activity Dashboard 4.5 Contact Database 4.6 Data Import/Export 4.4 69%Fit Missing features Feature ratings Data Security NA Contact Management 4.2 Activity Dashboard 4.4 Contact Database 4.3 Data Import/Export 4.1 User satisfaction User satisfaction 4.4 User reviews[18,810](https://www.capterra.com/p/61368/Salesforce/reviews/) Ease of use 4.0 Functionality 4.4 Value for money 4.0 Customer support 4.1 User satisfaction 4.1 User reviews[249](https://www.capterra.com/p/152829/CINC/reviews/) Ease of use 4.2 Functionality 4.2 Value for money 3.7 Customer support 4.2 Price starts from Price starts from $25Per User, Per Month - Free version - Free trial Price starts from $1000Other, Per Month - Free version - Free trial Best for Best for Sales teams, sales managers, marketing teams, and partner managers. Best for Designed for the real estate this solution provides agents and teams the ability to capture leads, identify now & future business, nurture leads into clients, and grow overall conversion. ## User reviews Pros & cons KA Khyan A. Senior Business Development Representative > "You can customise workflows, reporting, and dashboards to fit almost any sales process, and it integrates well with other tools. Once it’s set up properly, it becomes..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7113059) JSF Jennsy Suyapa F. Customer Service > "There is no duplicate message if the information is entered twice so can easily confuse during a call or resolving a ticket where you only have minutes to solve a..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7034651) RAUL M. Software support > "Salesforce Sales Cloud is a premier solution for any organization looking to scale, offering a User Interface that is both sleek and highly functional once tailored..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7142408) RS Ricky S. VP World Class Maintenance Maintenance and Reliability > "Users require thorough training, and the requirement to complete numerous data fields can feel cumbersome to sales teams accustomed to field operations." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7187302) LJ Lauren J. Contact Tracing Manager > "The communication channels offered a seamless opportunity to collaborate among the large team in Massachusetts, and user interface is critical for ease of use with..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7133008) AP Arpit P. IT Consultant > "Salesforce Sales Cloud requires specific training and onboarding to use the service effectively which leads to the platform’s higher cost compared to other CRMs it is..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6557891) Lucas B. Gerente de negócios > "The reporting and analytics features are top-notch, allowing for precise forecasting and deep insights into client behavior and product penetration" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7177687) AD Arnold D. Collection lead Iqor > "The challenges we face is that the system can sometime feels a bit complex, especially for new users." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7141179) Jeff R. Project Manager > "The real-time reporting and analytics provide strong visibility into pipeline performance, allowing for better forecasting and more informed decision-making." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7146563) MB Matt B. Senior Software Engineer at JEOL USA > "Just the price can be a downside, and it can also be a barrier for smaller businesses which is often inconvenient." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7178415) Lucas B. Gerente de negócios > "It is an indispensable tool for data-driven decisions, provided your organization has the budget and the patience to handle the training and setup required." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7177687) Bruno M. Sales Executive > "Secondly, it is not easy to customise Salesforce according to the specific needs of the organisation." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7188260) AD Arnold D. Collection lead Iqor > "My overall experience with salesforce cloud at IQor VBC has been largely positive and practical for the kind of work we do . Since we handle bill collection for US..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7141179) JP Jonathan P. Digital Content Specialist > "The process of maintenance and administration need a proper resource and for the new users the platform is not so easy." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7163025) Dev M. Salesforce Developer > "My overall experience is amazing working with salesforce sales cloud because of clean and understandable UI is make more comfort for any user to use it and run their..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7155849) Nathaniel C. Account Executive > "Admin-level customization often requires technical expertise or certified support, which adds cost and dependency." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7085245) Jane F. Personal Lines Executive > "It helps keep client data organized, improves visibility on opportunities, and makes managing the sales process more efficient and streamlined." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7117209) MR Miguel R. Sr. Technical Support Specialist > "Sometimes it glitches when you detach an article and you have to refresh the entire page and the content of a case comment goes lost if you don't save it first." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6510131) NN Nicholas N. Quality Assurance Manager > "Its a great tool because you can manage everything about client in one application including linking with 3rd party service providers like couriers" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7142550) ZR Zane R. Office Coordintator > "The user interface for some things such as email templates and forms is not the most friendly and is fairly bare bones" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7095153) AW Andrew W. Senior sales Rep > "The best thing about Salesforce Sales Cloud as a salesperson is the ability to neatly and conveniently organize my book of business for success and growth!" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7099330) YB YURI B. Accounting Sales > "It was a bit much and then it didn't integrate with our accounting software, so we input stuff multiple times." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7111664) Ankith T. Software Developer > "I can easily track leads, follow up with customers, and see the progress of deals without searching through emails or spreadsheets." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7186759) Vikram P. Software Development Manager > "The primary issue is that it is actually very large and with the numerous buttons." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7147511) Nathaniel C. Account Executive > "From automating lead workflows to detailed pipeline tracking, it enables full control and visibility over the sales cycle." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7085245) Ankith T. Software Developer > "The biggest challenge is that it takes time to learn because there are so many features and settings." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7186759) IW Isla W. Sales Operations Manager > "Overall, my experience with Salesforce Sales Cloud has been very positive, with the platform providing a robust set of tools that enable efficient sales management..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7186534) AS Alison S. Executive Sales manager > "Our organization had required data points for us to fill daily, some of which were not as helpful for meaningful sales progress as others." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7006832) LP Laura P. Online Advisor > "It can be a bit overwhelming at first as it is such a VERY detailed oriented tool, but once you get the understanding of how it works, you just feel like a machine on..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7139224) AR Akshya R. Admin > "Cost is little higher and maybe difficult to purchase new licenses and every add ons are additional cost." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7065081) CK Christina K. Manager > "I love that I’m able to see all of my upcoming and daily tasks and it will auto set up the next task to go out once I complete a lead reach out." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7151435) JL Joshua L. Pharmacist > "It is really hard to log in and takes a long time with the authentication, I understand why but remembering passwords is hard" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7083629) VR Verified Reviewer Director of Sales and Marketing > "I can't believe the levels of customization, configuration, automation, and now AI. If you set this up right, you can manage your entire business with Salesforce and..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7106050) Ankith T. Software Developer > "It can also be expensive for smaller businesses." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7186759) LW Lillian W. Sr Analyst, Commissions > "It provides strong end-to-end visibility into customer information and the entire sales lifecycle, which makes it easy to track activity from initial contact through..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7095058) MM Matheus M. Video Investment > "Additionally, some features can feel a bit pricey, and certain advanced functions require additional add-ons, which can increase costs." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6573675) VR Verified Reviewer CRM Analyst > "I have very clear pipeline Thanks to Salesforce Sales Cloud, wich also make it easy for me to keep track of every lead, activity, and deal stage." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7047475) AW Alvonda W. Account Manager > "Sometimes when I emails bounce, I get an error and it's difficult to work around this using Sales Engagement if this error occurs." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6590322) ZR Zane R. Office Coordintator > "We have benefited greatly from its vast level of integrations with external programs that allow us to complete all tasks that we want while having it act as a single..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7095153) BG Brandon G. CEO > "Things I didn’t like about Salesforce Sales Cloud is the fact that it’s very complex when you’re first using the product and it’s features, especially navigating..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6712398) Jane F. Personal Lines Executive > "It makes tracking leads, managing relationships, and staying on top of opportunities much easier and more efficient." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7117209) CL Concepcion L. Case Manager > "Sometimes the search results can be so large that nothing populates and after waiting for a bit do you get notified to try again." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6778325) JH Jeff H. Account Executive > "Salesforce Cloud is helpful to manage all of our customer records, track deal progress, and manage contracts." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7071081) TW Tabatha W. Nurse Supervisor > "The biggest downside was the learning curve and complexity." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7146697) Oliver K. Business Administrator > "Saleforce's approach has allowed me to optimize processes to close deals faster and build closer relationships with clients." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7022353) KT Katie T. Development and Marketing Assistant > "We had trouble getting Salesforce to “talk” to some of our other software such as Mail Chimp for our email campaigns." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6777334) Lucas B. Gerente de negócios > "Salesforce is a powerhouse for managing large client portfolios and scaling relationship strategies." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7177687) GT Grace T. Sales Representative > "I do not like large packets of information like Account or opportunities can all be deleted with a signal Delete so easily." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6878381) AM Anna M. Sales and Marketing Manager > "Salesforce Sales Cloud is a friendly and accurate platform that streamlines our marketing processes." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7187368) VR Verified Reviewer Senior Product Manager > "The overall look and feel is very dated, processing of data is often slow, it's hard to keep the system up to date, and the overall experience is just not enjoyable..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6646248) VR Verified Reviewer Graphic Designer > "Offers excellent CRM tools that help graphic designers keep track of client interactions and project history, streamlining communication for design projects." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6575670) ML Martin L. Sales Director > "Not a lot, it is quite comprehensive and therefore a bit more expensive than other less comprehensive CRMs" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7050959) JK James K. Brand Ambassador > "Its uses very advanced AI features to categorize and segment leads allowing us to only focus on the best leads. With its customers communication features, we have..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6808319) BL Bill L. Vice President of Sales and Operations > "It also takes a bit to get use to...although i wouldnt say this is 100%con but ppl tend to give up mid point when things are not easy" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7056677) GD Gino D. Sales Coordinator > "Salesforce Sales Cloud stands out some things that make it great, gives a clear view of sales stages, deals, and revenue forecasts and it automates repetitive tasks,..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6677997) GD Gino D. Sales Coordinator > "New users often struggle with the sheer number of features, menus, and customization options" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6677997) TW Toshia W. Beauty blog > "It also plays well with other tools, so you can integrate it with your email or marketing platforms, which saves a ton of time. Plus, the reporting tools give you..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6515956) TP Tanya P. Account Executive > "I did not like that I could not change the pertinent information myself, the administrator of the team could only do that, and it sometime delayed my work process." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6528043) BL Bill L. Vice President of Sales and Operations > "It centralizes customer data, giving our team a complete view of accounts and interactions for better relationship management." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7056677) MB Melinda B. Salesforce Admin > "For small or budget-conscious businesses, the expense associated with Salesforce's subscription plans and additional add-ons may pose a significant financial..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6145634) DJT Daniel J. T. Building inspector > "The platform offers a wide array of tools, including lead management, sales forecasting, and reporting, which help streamline sales processes." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6595797) CG Cristina G. Accountant > "Some of the integrations we have set up has a lot of bugs so the downside is that it is a very tricky process to set up and there aren't a lot of resources to enable..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6169558) DC Danillo C. Manager > "Salesforce is an excellent CRM solution for businesses needing powerful customer relationship tools, rich data analytics, and seamless integration with third-party..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6559221) JH Julio H. Salesforce Consultant > "There are a lot of basic features that they aren't releasing and we have to cover with a bunch of custom work" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6640232) RD Roshan D. Technical Recruiter > "One of the standout features I like the most is its very high amount of customization and it offers a full suite of tools for managing sales processes." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6620474) FM Faizan M. Manager > "Sometimes it gets difficult to access from another country, sometimes we won't receive codes for verification." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6829678) MM Matheus M. Video Investment > "It’s a powerful tool for managing customer relationships and tracking sales progress, offering excellent customization to fit specific business needs. Although the..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6573675) AEO Angeli Eloise O. Data Integrity Specialist > "Some fields are hard for me to study, but may be more of a user access limitation (i.e. one field gets its data from another field, but my updating the first field..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___5037424) SB Sachita B. Marketing > "Salesforce sales cloud provides a comprehensive suite of tools and features to empower sales teams, improve efficiency, and drive revenue growth." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6571808) AIZ Agha Imran Z. Manager > "Too many customization options that take forever to complete" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6512998) Bob M. Regional Business Development Manager > "Salesforce Sales Cloud provide us with in-depth sales analytics that equip us with valuable insights to accelerate our sales cycle." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6765089) RW Robin W. Executive Marketing Assistant > "The program may not be ideal single-location practices." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7053211) FH Francesca H. Development Officer > "It is possible to segment lists, track performance for many projects simultaneously, save specific individual information for people and institutions…the list goes on..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6546868) DRS Daniel R. S. Founder > "Salesforce is very pricey and their software is full of bugs." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7008785) TW Tabatha W. Nurse Supervisor > "What I liked most about Salesforce Sales Cloud was its flexibility and powerful customization options." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7146697) SJ Sebastian J. Sr. QA Automation Engineer > "Sometimes it gets slow to provide results for filtered queries" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6565474) RG Roman G. IT Audit Senior Manager > "Overall, Salesforce Sales platform allows great communication with the clients and potential clients, great tool in managing pipeline and allowing allowing wide..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6703446) DRS Daniel R. S. Founder > "It made me look unprofessional and frustrated my business orocesses" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7008785) KH Kevin H. Senior SDR > "Overall, Salesforce Sales Cloud has been a reliable and robust CRM that has improved visibility into our sales pipeline and helped streamline processes across..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6887034) BW Brian W. Vice President Business Development > "To have an efficiently run Salesforce database, you must employ or hire an administrator to make major changes for you. If you're looking to alter major things within..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6022148) Dev M. Salesforce Developer > "My overall experience is amazing working with salesforce sales cloud because of clean and understandable UI is make more comfort for any user to use it and run their..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7155849) ZB Zakaria B. sales representative > "The interface can feel overwhelming at times, especially for new users." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6608238) AD Arnold D. Collection lead Iqor > "It really helps me approach each interaction with better understanding and confidence." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7141179) AM Anthony M. Operations Manager > "I think that some of the interface was not as user-friendly as some other software that I had used in the past." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6615033) Creed S. Director, Data Analytics > "Additionally, Salesforce's object architecture and APIs are solid, probably the best I've ever used." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6862980) MK Marc K. Senior Scientist > "Streamline interface is difficult to use" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6559234) AP Aleksandra P. Data and research lead > "The interface is easy to use, and I love the automation features that save me time. While it can be a bit overwhelming at first, it definitely helps me stay organized..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6569177) EK Edward K. App Integrations Specialist > "This isn't helped by the hybrid nature of the old (Classic) vs new (Lightening) interfaces." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6242459) ZR Zane R. Office Coordintator > "We have benefited greatly from its vast level of integrations with external programs that allow us to complete all tasks that we want while having it act as a single..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7095153) YB YURI B. Accounting Sales > "It was a bit much and then it didn't integrate with our accounting software, so we input stuff multiple times." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7111664) VR Verified Reviewer IT Administrator Salesforce Administrator > "With the high level of integration capabilities, there really isn't anything Salesforce can't do!" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7125804) TB Tammy B. Administrative Manager > "Sometimes difficult to use and needs an integrator to change or add items." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6592584) JS Jack S. Finance Director > "The tool integrates well within an already structured business environment." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7119722) Rich C. VP of Marketing > "Also, the integration between Salesforce and Constant Contact has been a known issue for months without resolution." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6100883) IKWUO A. CEO > "One of the most significant benefits of Salesforce Sales Cloud is its powerful CRM features and multiple integrations to ease down the process." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6447016) MV Martijn V. BDM Training & Certification > "From my knowledge Salesforce is very expensive per user compared to other CRM systems, if an organization doesn't need complex integrations then I wouldn't recommend..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___4961951) BB Blake B. Field inspector > "It’s so simple and easy to use." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7186599) BL Bill L. Vice President of Sales and Operations > "It also takes a bit to get use to...although i wouldnt say this is 100%con but ppl tend to give up mid point when things are not easy" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7056677) VR Verified Reviewer President > "First of all, it is very easy to use." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7143028) FK Fatma K. Compliance Specialist > "I can't relate any difficulties in the salesforce" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6096692) DC Dianne C. Marketing Supervisor > "Overall, it was easy to use." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6531105) SB Stacy B. Volunteer and Inventory Coordinator > "Too complicated, too many steps. " [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___3431995) BP Bilma P. Account Executive > "I love how easy it is to use and how I can see everything at a glance." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6579602) RS Ryan S. Marketing > "That has gotten more difficult over the years." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___3217157) MB Matt B. Senior Software Engineer at JEOL USA > "It’s a very powerful tool, it lets you manage the whole customer relationship with a lot of detail." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7178415) Samantha N. Wholesale Sales Manager > "I also was hard pressed to find help as a lowly employee when things went wrong." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7079491) AB Akhil B. Partner Account Manager > "An agile cloud based CRM which is essential for keeping up with changes within the organization as well as customer demands." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6740271) Bo K. Customer Service Ambassador > "Some customer interactions may fail if they are not using the same version of the product." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___5090931) BS Brooke S. Sales Representative > "Its customers engagement features enable us to have clear communications with our customers during sales." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6764807) JR Jennifer R. Billing dept > "It seemed it crashed any time we tried and w head to chatter in to support" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6353463) VR Verified Reviewer Customer and Guest Support > "Over the years, I’ve seen how powerful it is in helping businesses streamline workflows and strengthen customer relationships." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7054086) Tejal B. International Lead Generation > "The customer support is bit difficult after the sales" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6143066) [View Reviews](https://www.capterra.com/p/61368/Salesforce/reviews/) AY Andrew Y. Realtor > "CINC has great automations and awesome integrations such as being able to push leads to the Mojo..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6695674) PO Patrick O. Real Estate Broker > "I also had to request multiple changes to the AI text and email language, which felt overly..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6826109) SS Sydney S. Executive Assistant > "I really like CINC it makes all my prospecting, lead follow up, and SOI calling easy on one..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6681192) KH Ken H. Realtor > "Adding every listing update in notes makes it too time consuming to find previous contact notes." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6691219) JG Judy G. Liaison - Dialer > "The system offers much to team members who want to grow their business and offer the best..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6681206) JS Jackie S. Realtor Associate > "The mortgage calculator does not reflect accurate information by excluding the taxes in the..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6687214) CL Cyril L. Agent > "Setting up leads for agents, it’s a great way to get new clients and usually also provides the..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6686817) JW Jeff W. REALTOR, TEAM LEAD > "The mobile app is limited and then using the CINC website on Safari is even worse" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6695259) EJ Eric J. Realtor > "If you are afraid to make a call then you will find ever way to build a wall and not use CINC. If..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6333988) PM Peter M. Broker > "I think they spend too much effort developing improvements to the app rather than focusing on the..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6683874) OC Oliver C. Salesperson > "I have a ton of past clients from CINC though which have lead to exponential repeat and referrals." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6690935) BB Brooke B. Realtor > "they don't connect you in real time to the client, the dialer is a pain to work" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6687321) JG Judy G. Liaison - Dialer > "I also think the ability to document conversations and notes is very valuable." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6681206) AL Art L. Realtor > "Template a little hard to navigate and the search is a little hard too" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6682007) CR Christina R. Realtor > "I want more videos on best practices and tricks and tips." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6686843) CS Charisse S. REALTOR > "You need training... and account usage help which was not available when I started" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6690932) AW Angela W. Owner > "Helps me stay consistent with sales and leads" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6681044) NS Nina S. Affiliate Broker > "Technical difficulties with site makes it difficult to manage leads." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6696853) JK Jason K. Manager > "The ability to text, call, or email in one platform is perfect for finding the medium which best..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6333247) PS Patrick S. Realtor > "Can’t seem to figure out how to pin a note from the mobile app." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6691006) JS John S. Associate Realtor > "It is a complete way to contact your clients." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6691133) BP Benjamin P. Operations Manager > "The request a showing feature we found is completely broken." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6695258) MH Mary H. REALTOR® > "I like the CRM and the ability to track when I've attempted contact with a client and our..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6385002) LM Lori M. Realtor > "While we like the overall lead gen, the cost just keeps going up. When you do not have a large..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6681825) KW Kyle W. Recruiter > "The per lead cost and the reliability of CINC's system is critical to my business and I can rely..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6340465) PR Patricia R. Realtor > "Sometimes dialer gets stuck and I have to reload" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6681244) NL Nolan L. Real Estate Agent > "My experience has been great, it's helped me be much more organized and proficient in my business." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6695500) DH Daniel H. Realtor > "there needs to be better vetting process before we get the leads." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6681136) JE Jamie E. Realtor > "They have worked with me tirelessly to ensure I’m learning, applying and succeeding" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6682888) BP Benjamin P. Operations Manager > "The amount of leads that actually turn into viable prospects is very low." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6695258) NS Nina S. Affiliate Broker > "Cinc motivated me to begin a new found enthusiasm to grow my business." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6696853) BP Benjamin P. Operations Manager > "So many people accidentally request showings its kind of crazy." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6695258) KA Kenny A. Real estate agent > "This system has enabled me to launch and expand my real estate customer base and career." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6339580) FC Frank C. Real Estate Associate > "Minor loading issues." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6695605) AL Art L. Realtor > "I have been able to connect with 80% of the leads" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6682007) KD Kira D. Real Estate Broker > "Can get a bit overwhelming to teach to other agents" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6686848) JR John R. Agent > "I love the connection between website and CRM" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6683226) LM Laura M. Director of Business Development > "One downside is the constant increase in costs, and the AI feature is not as refined as we would..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6340066) JO Jacquelyn O. Broker Associate > "Its comprehensive platform that allows me to step up my game in my business." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6333566) AM Andrea M. Realtor > "I received majority of bad information." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6686810) JR Jo R. Realtor > "The clean CRM and the pretty websites. " [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6686839) ED Elizabeth D. Client Relations manager > "Lack of ability to search by key words in clients" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6344166) PW Perry W. Salesperson > "Helps me keep organized" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6687023) JK Jason K. Manager > "It is impossible to use the app and see what you need to do on any given day without spending a..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6333247) BC Bob C. Realtor > "Good communication with my rep if I need it." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6691959) PO Patrick O. Real Estate Broker > "Unfortunately, the issues persisted." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6826109) AM Andrea M. Realtor > "I had high hopes of receiving a good amount of leads." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6686810) WP Warrick P. Broker Sales > "However, well over 20% of the phone numbers are for non-existent people." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6333693) LM Laura M. Director of Business Development > "The platform ease of use, customer database and our strong relationship with the account manager..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6340066) DC Dhanwant C. Realtor > "very very expensive monthly fixed cost plus it is USD so for users in Canada it is very very high..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6348365) JA Jan A. Broker/Team Lead > "I really like the ability to add team members and distribute the leads to each agent where they..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4944416) ML Matthew L. Realtor > "most registering to site provide false numbers & emails\]-AI Alex system is repetitive and doesnt..." [See full review](https://www.capterra.com/p/152829/CINC/#SoftwareAdvice___4960457) EH Ethan H. Branch Broker > "I love the volume of leads they are able to provide and the quick notifications I received that..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4955618) CL Chase L. CFO > "The Facebook or Google PPC ads that CINC runs isn't too great at generating prospects who are..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4952401) SG Stephanie G. Associated Broker > "I feel the new auto-checking of phone numbers and emails is great." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6344792) KA Kenny A. Real estate agent > "I would say that a negative that could happen in the future would be moving towards an AI..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6339580) LA Lela A. Your Realtor For Life > "The ability to automate these marketing efforts saves me countless hours, freeing up time to..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4944073) MS Matt S. Owner > "There should be some AI or auto-recognition of customers entering bad data in order to enter the..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4952436) JA Jan A. Broker/Team Lead > "The ability to text and email from the platform and add attachments and property listings is an..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4944416) DK Denis K. Lead gen > "Costumer service is horrible." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6825899) OC Oliver C. Salesperson > "I definitely got a great ROI from having used it and I can honestly say it launched my career." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6690935) AM Andrea M. Realtor > "Waste of money." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6686810) DA Deborah A. Broker Owner > "easy to navigate, with a clean and intuitive design." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6681064) WA Wade A. Real Estate Broker > "The amount of bad intell not being scrubbed and charged; I also do not like the fact that an..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4964211) OC Oliver C. Salesperson > "Great dashboard on the CRM and easy to navigate." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6690935) RC Regina C. Realtor > "Sometimes it doesn’t show properly on an excel sheet" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6333371) OL Olivia L. Owner > "It allows me to host all leads in one place, and schedule follow-ups and reminders." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4944519) BW Brenna W. Internet Sales manager > "does not show you automatic duplicate clients right away" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6333217) JG Jessica G. Realtor > "The ROI has been worth it and will continue to use to grow my reach!" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6690902) CF Chris F. Realtor > "The costs are too expensive for the conversion rate." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6333386) PM Peter M. Broker > "great support and training." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6683874) JM Joel M. Principal Broker and Owner > "Some lead territories aren’t working but that isn’t their fault" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6348535) JE Jamie E. Realtor > "The customer support is outstanding!!!" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6682888) KZ Kimberlee Z. Realtor > "Text messages are limited and you are unable to put attachments from you phone them or attach..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4952514) JR Jennifer R. Associate Broker > "The platform is easy to use and understand, especially for a non-tekkie person like me!" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6682648) TO Tasha O. Broker > "With all the changes on the site it’s hard to keep up with" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6339693) PS Patrick S. Realtor > "Easy to use." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6691006) CC Courtney C. ISA Managing Partner > "I have leads messaging me all the time now complaining about things not working." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6340917) BB Brooke B. Realtor > "The database is user friendly and mostly easy to understand." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6687321) RM Richard M. team owner > "lead quality has slipped dramatically over time." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6339976) JC Joe C. Realtor > "Its easy to use, inputs, the website is easy to maneuver and fast (if you have excellent RAM and..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4952549) AL Art L. Realtor > "Template a little hard to navigate and the search is a little hard too" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6682007) DO Douglas O. Real Estate Agent > "Also love the clean look of the website and simplicity." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4943848) HJ Heather J. Marketing Director > "The only thing I haven't liked so far is the number of people to interface with during the..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4944708) JR John R. Agent > "I love the connection between website and CRM" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6683226) HJ Heather J. Marketing Director > "The only thing I haven't liked so far is the number of people to interface with during the..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4944708) JO Jacquelyn O. Broker Associate > "Its comprehensive platform that allows me to step up my game in my business." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6333566) PjK P j K. Realtor > "Integration with our team's CRM was not available. " [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4954699) RK Rene K. Team Lead > "Its a very robust and comprehensive program. " [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6333548) TG Tristan G. Agent > "Annoying trying to connect" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6333471) DO Douglas O. Real Estate Agent > "I love how everything is integrated and the options I have. " [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4943848) AL Art L. Realtor > "Template a little hard to navigate and the search is a little hard too" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6682007) DA Deborah A. Broker Owner > "easy to navigate, with a clean and intuitive design." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6681064) JR John R. Sales > "Not at all easy to use and way to much admin oversight." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6348380) OC Oliver C. Salesperson > "Great dashboard on the CRM and easy to navigate." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6690935) SC Sarah C. Realtor > "so many come in it is hard to keep up" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4952617) JR Jennifer R. Associate Broker > "The platform is easy to use and understand, especially for a non-tekkie person like me!" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6682648) DK Denis K. Lead gen > "Costumer service is horrible." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6825899) PS Patrick S. Realtor > "Easy to use." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6691006) ML Matthew L. Realtor > "I think they should let the customer out immediately knowing the poor quality system theyre..." [See full review](https://www.capterra.com/p/152829/CINC/#SoftwareAdvice___4960457) BC Bob C. Realtor > "Good communication with my rep if I need it." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6691959) FC Francine C. Realtor > "I advise customer service that I was promised these things in the beginning and they told me that..." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4962040) JE Jamie E. Realtor > "The customer support is outstanding!!!" [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___6682888) JR Jeremy R. Realtor > "Support sucks." [See full review](https://www.capterra.com/p/152829/CINC/#Capterra___4591931) [View Reviews](https://www.capterra.com/p/152829/CINC/reviews/) ## User interface 4.40 (18,810) [CINC](https://www.capterra.com/p/152829/CINC/) 4.14 (249) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important Activity Tracking 150 Important Adaptive Learning 120 Important Salesforce Sales Cloud Top features 31/50 - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - AI Text Generation - Alerts/Notifications - API - Audience Targeting - Autonomous Task Execution - Batch Processing - Brand Tracking - Breadth of Partner Applications - Business Card/Badge Scanning - Calendar Management - Calendar/Reminder System - Calendar Sync - Call Center Features - Campaign Management - Case Management - Channel Management - Collaboration Tools - Commission Management - Communication Management - Contact Database - Contact Management - Content Management - Contract/License Management - CRM - Cross-system Integration - Customer Contract Management - Customer Database - Customer Engagement - Customer Journey Mapping - Customer Segmentation - Customer Social Profiles - Customer Support - Customer Support Portal - Customizable Fields - Customizable Reports - Customizable Templates - Customization - Data Import/Export - Data Import & Export Tools - Data Security - Data Visualization - Deal Management - Decision Making - Desktop Integration - Document & Content Mgmt. - Document Management [See all features](https://www.capterra.com/p/61368/Salesforce/#features) CINC 12/50 - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - AI Text Generation - Alerts/Notifications - API - Audience Targeting - Autonomous Task Execution - Batch Processing - Brand Tracking - Breadth of Partner Applications - Business Card/Badge Scanning - Calendar Management - Calendar/Reminder System - Calendar Sync - Call Center Features - Campaign Management - Case Management - Channel Management - Collaboration Tools - Commission Management - Communication Management - Contact Database - Contact Management - Content Management - Contract/License Management - CRM - Cross-system Integration - Customer Contract Management - Customer Database - Customer Engagement - Customer Journey Mapping - Customer Segmentation - Customer Social Profiles - Customer Support - Customer Support Portal - Customizable Fields - Customizable Reports - Customizable Templates - Customization - Data Import/Export - Data Import & Export Tools - Data Security - Data Visualization - Deal Management - Decision Making - Desktop Integration - Document & Content Mgmt. - Document Management [See all features](https://www.capterra.com/p/152829/CINC/#features) ### Recognition Salesforce Sales Cloud is recognized as a top-rated tool in 5 Capterra Shortlist reports CINC is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support Salesforce Sales Cloud Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos CINC Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Salesforce Sales Cloud - By Salesforce - Located in United States - Founded in 2003 CINC - By Commissions - Located in United States - Founded in 2011 ## 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