# Compare Salesforce Sales Cloud vs Outreach 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Salesforce Sales Cloud and Outreach based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/61368-159318/Salesforce-vs-Outreach --- # Salesforce Sales Cloud vs Outreach Features and Cost Comparison Last updated April 7th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Salesforce Sales CloudOutreach2/4 selected [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.4 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) [Outreach](https://www.capterra.com/p/159318/Outreach/)[4.4 (308)](https://www.capterra.com/p/159318/Outreach/reviews/) [## Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.4 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $25.00/month Value-for-Money 4 Functionality 4.4 Ease of Use 4 Customer Service 4.1 Reviews Sentiment Based on [18,781 reviews](#user-reviews) Positive 16,818 Neutral 1,488 Negative 475 [## Outreach](https://www.capterra.com/p/159318/Outreach/)[4.4 (308)](https://www.capterra.com/p/159318/Outreach/reviews/) Starting Price Contact vendor Value-for-Money 4.2 Functionality 4.4 Ease of Use 4.2 Customer Service 4.1 Reviews Sentiment Based on [308 reviews](#user-reviews) Positive 277 Neutral 21 Negative 10 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Features in Sales Tracking Software Best performer 31 / 43 Only Salesforce Sales Cloud - Access Controls/Permissions - Appointment Scheduling - Assignment Management 18 / 43 Only Outreach - Calendar Management - Process/Workflow Automation User satisfaction User satisfaction 4.4 User reviews[18,781](https://www.capterra.com/p/61368/Salesforce/reviews/) Ease of use 4.0 Functionality 4.4 Value for money 4.0 Customer support 4.1 User satisfaction 4.4 User reviews[308](https://www.capterra.com/p/159318/Outreach/reviews/) Ease of use 4.2 Functionality 4.4 Value for money 4.2 Customer support 4.1 Price starts from Price starts from $25Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for Sales teams, sales managers, marketing teams, and partner managers. Best for Outreach can be used by every member of your sales and revenue teams, from account executives and sales managers to sales leaders and RevOps. ## User reviews Pros & cons AW Andrew W. Senior sales Rep > "The best thing about Salesforce Sales Cloud as a salesperson is the ability to neatly and conveniently organize my book of business for success and growth!" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7099330) JSF Jennsy Suyapa F. Customer Service > "There is no duplicate message if the information is entered twice so can easily confuse during a call or resolving a ticket where you only have minutes to solve a client..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7034651) KA Khyan A. Senior Business Development Representative > "You can customise workflows, reporting, and dashboards to fit almost any sales process, and it integrates well with other tools. Once it’s set up properly, it becomes a very..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7113059) Nathaniel C. Account Executive > "Admin-level customization often requires technical expertise or certified support, which adds cost and dependency." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7085245) RAUL M. Software support > "Salesforce Sales Cloud is a premier solution for any organization looking to scale, offering a User Interface that is both sleek and highly functional once tailored to your..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7142408) ZR Zane R. Office Coordintator > "The user interface for some things such as email templates and forms is not the most friendly and is fairly bare bones" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7095153) LJ Lauren J. Contact Tracing Manager > "The communication channels offered a seamless opportunity to collaborate among the large team in Massachusetts, and user interface is critical for ease of use with multiple..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7133008) YB YURI B. Accounting Sales > "It was a bit much and then it didn't integrate with our accounting software, so we input stuff multiple times." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7111664) Nathaniel C. Account Executive > "From automating lead workflows to detailed pipeline tracking, it enables full control and visibility over the sales cycle." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7085245) AS Alison S. Executive Sales manager > "Our organization had required data points for us to fill daily, some of which were not as helpful for meaningful sales progress as others." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7006832) VR Verified Reviewer Director of Sales and Marketing > "I can't believe the levels of customization, configuration, automation, and now AI. If you set this up right, you can manage your entire business with Salesforce and Salesforce..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7106050) AR Akshya R. Admin > "Cost is little higher and maybe difficult to purchase new licenses and every add ons are additional cost." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7065081) LW Lillian W. Sr Analyst, Commissions > "It provides strong end-to-end visibility into customer information and the entire sales lifecycle, which makes it easy to track activity from initial contact through close." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7095058) AP Arpit P. IT Consultant > "Salesforce Sales Cloud requires specific training and onboarding to use the service effectively which leads to the platform’s higher cost compared to other CRMs it is a con for..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6557891) VR Verified Reviewer CRM Analyst > "I have very clear pipeline Thanks to Salesforce Sales Cloud, wich also make it easy for me to keep track of every lead, activity, and deal stage." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7047475) JL Joshua L. Pharmacist > "It is really hard to log in and takes a long time with the authentication, I understand why but remembering passwords is hard" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7083629) AD Arnold D. Collection lead Iqor > "My overall experience with salesforce cloud at IQor VBC has been largely positive and practical for the kind of work we do . Since we handle bill collection for US and UK..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7141179) AD Arnold D. Collection lead Iqor > "The challenges we face is that the system can sometime feels a bit complex, especially for new users." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7141179) ZR Zane R. Office Coordintator > "We have benefited greatly from its vast level of integrations with external programs that allow us to complete all tasks that we want while having it act as a single source of..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7095153) MR Miguel R. Sr. Technical Support Specialist > "Sometimes it glitches when you detach an article and you have to refresh the entire page and the content of a case comment goes lost if you don't save it first." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6510131) Jane F. Personal Lines Executive > "It helps keep client data organized, improves visibility on opportunities, and makes managing the sales process more efficient and streamlined." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7117209) GT Grace T. Sales Representative > "I do not like large packets of information like Account or opportunities can all be deleted with a signal Delete so easily." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6878381) NN Nicholas N. Quality Assurance Manager > "Its a great tool because you can manage everything about client in one application including linking with 3rd party service providers like couriers" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7142550) Aviral G. Manager > "The intial set up and customisations were very complex abd alsoonfiguring it to match specific business processes can be time-consuming and sometimes requires a steep learning..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6424227) JH Jeff H. Account Executive > "Salesforce Cloud is helpful to manage all of our customer records, track deal progress, and manage contracts." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7071081) ML Martin L. Sales Director > "Not a lot, it is quite comprehensive and therefore a bit more expensive than other less comprehensive CRMs" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7050959) JK James K. Brand Ambassador > "Its uses very advanced AI features to categorize and segment leads allowing us to only focus on the best leads. With its customers communication features, we have been able to..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6808319) Bill L. Vice President of Sales and Operations > "It also takes a bit to get use to...although i wouldnt say this is 100%con but ppl tend to give up mid point when things are not easy" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7056677) Bill L. Vice President of Sales and Operations > "It centralizes customer data, giving our team a complete view of accounts and interactions for better relationship management." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7056677) FM Faizan M. Manager > "Sometimes it gets difficult to access from another country, sometimes we won't receive codes for verification." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6829678) Kevin H. Senior SDR > "Overall, Salesforce Sales Cloud has been a reliable and robust CRM that has improved visibility into our sales pipeline and helped streamline processes across departments...." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6887034) JN Jayson N. Lead Associate > "We have an automated process that sometimes fails and gives us inaccurate data. When this happens, we have to spend time troubleshooting to figure out what went wrong." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6419970) JK James K. Brand Ambassador > "Salesforce Sales Cloud analytics help us to extract useful insights from our sales data which direct us on how to optimize future sales." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6808319) RW Robin W. Executive Marketing Assistant > "The program may not be ideal single-location practices." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7053211) LP Laura P. Online Advisor > "It can be a bit overwhelming at first as it is such a VERY detailed oriented tool, but once you get the understanding of how it works, you just feel like a machine on auto..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7139224) HK Hayley K. Trader > "For example, making many upweights/downweights to booked business can be very complicated and these changes are not recorded in a clear manor." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6415719) VR Verified Reviewer Account Executive > "The reporting and dashboard capabilities provide real-time insights that are crucial for our sales team." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7095324) DK Daljeet K. Marketing Manager > "One challenge I’ve encountered is the steep learning curve. While Salesforce is highly capable, it can be overwhelming for new users, and the onboarding process requires a fair..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6479357) VR Verified Reviewer Account Executive > "It’s the gold standard for a reason. If you have the budget and the team to manage it, there is no better tool for scaling a global sales organization." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7095324) Bill L. Vice President of Sales and Operations > "If i am being honest the cost..it adds up quick and you have to watch extra fees." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7056677) VR Verified Reviewer Customer and Guest Support > "The interface is intuitive, the information is reliable, and setup is remarkably fast, allowing teams to operate smoothly with minimal learning curve." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7054086) VR Verified Reviewer Account Executive > "We constantly experienced glitches and lag times in terms of loading." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6877783) JG John G. Account Executive > "The system is highly scalable, AI-powered CRM with rich pipeline management and customization options" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7046805) Paul F. Content writer > "It can be difficult to manage the settings and accessing the email templates for someone who doesn't have admin permissions" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6471797) LS Ljs S. Sales Rep > "It's a comprehensive tool for sales teams that allows them to administer and manage the business." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7053926) RC Russell C. Systems Administrator > "The price is a bit high, integration can be rocky at times, and there were some items of customization that we could not alter." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6425158) LW Lillian W. Sr Analyst, Commissions > "I also value its ability to integrate with other applications and systems, enabling more streamlined workflows across tools." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7095058) MH Maxime H. Account Manager > "Some bugs with the data and the amount of the opportunities." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6824451) MB Mark B. VP of Sales and Estimating > "It makes it easier to track leads, manage opportunities, and create more reliable revenue forecasts." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7084847) HA Hemant A. Data Entry > "One more thing is that implementation process can take weeks or even months so this can be a challenge for businesses looking for a quick setup." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6413755) Miguel J. D. Director of Sales > "Overall I like the ability to access all my customer data sales rep information from my PC or from my phone to track opportunities and lead progress" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6807944) MM Matheus M. Video Investment > "Additionally, some features can feel a bit pricey, and certain advanced functions require additional add-ons, which can increase costs." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6573675) EG Eric G. Sales > "Powerful, real-time reporting and dashboard tools allow for actionable sales insights and performance monitoring." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6841697) AW Alvonda W. Account Manager > "Sometimes when I emails bounce, I get an error and it's difficult to work around this using Sales Engagement if this error occurs." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6590322) Susana F. Client Relationship Manager > "Powerful but demanding. When implemented correctly, it becomes a strategic asset that drives accountability, transparency, and scalable sales performance." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7102980) AW Alicia W. Revenue Enablement Manager > "Our specific Salesforce instance has a TON of outdated information within it, and if I wasn't comfortable with the platform, I could get very confused." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6418946) JL Joshua L. Pharmacist > "It is the best way of tracking who has how many vaccinations and sending receipts" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7083629) BG Brandon G. CEO > "Things I didn’t like about Salesforce Sales Cloud is the fact that it’s very complex when you’re first using the product and it’s features, especially navigating throughout." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6712398) Jane F. Personal Lines Executive > "It makes tracking leads, managing relationships, and staying on top of opportunities much easier and more efficient." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7117209) CL Concepcion L. Case Manager > "Sometimes the search results can be so large that nothing populates and after waiting for a bit do you get notified to try again." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6778325) Oliver K. Business Administrator > "Saleforce's approach has allowed me to optimize processes to close deals faster and build closer relationships with clients." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7022353) KT Katie T. Development and Marketing Assistant > "We had trouble getting Salesforce to “talk” to some of our other software such as Mail Chimp for our email campaigns." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6777334) April V. Loan Processor > "It’s highly customizable and can handle complex processes, which makes it valuable for growing businesses." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7070635) VR Verified Reviewer Communications Intern > "The process for updating distribution lists is quite tedious and can easily be messed up and need to be reevaluated." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6455209) RL Ramona L. AE > "It’s good for tracking opportunities, managing follow-ups, and seeing progress at a glance." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7048885) JP Justin P. Sales support > "Simple things like reading an email takes multiple extra steps, the email is printed as all one text in a tiny window on the side, (no seperation of separate responses) double..." [See full review](https://www.capterra.com/p/61368/Salesforce/#SoftwareAdvice___5001402) VR Verified Reviewer Graphic Designer > "Offers excellent CRM tools that help graphic designers keep track of client interactions and project history, streamlining communication for design projects." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6575670) VR Verified Reviewer Senior Product Manager > "The overall look and feel is very dated, processing of data is often slow, it's hard to keep the system up to date, and the overall experience is just not enjoyable to use." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6646248) XL Xiang L. Director > "Its extensive CRM functionality and high productivity allow us to centralize clients' information integrated with other tools to get a completed analytics and real-time view." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6448751) HW Henrik W. Sales Manager > "Salesforce Sales Cloud solves my problems related to scattered data, inefficient sales processes, limited visibility into performance, lack of collaboration, and inadequate..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___4884245) AG Ana G. Customer support executive > "It has everything you need for support systems, email, inbound and outbound calls, chat support, etc." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6812641) VR Verified Reviewer Account Executive > "Data integrity was compromised due to slow updates." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6877783) MG Meenal G. consultant > "cloud's highly configurable platform enable companies to mold the system to fit their unique requirement and expand as their organization expand, guaranteeing, flexibility and..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6323552) GD Gino D. Sales Coordinator > "New users often struggle with the sheer number of features, menus, and customization options" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6677997) WB Will B. Student Recruitment Coordinator > "Sales force is incredibly useful as a CRM and managing a range of sales, leads and customer workflows." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7070372) TP Tanya P. Account Executive > "I did not like that I could not change the pertinent information myself, the administrator of the team could only do that, and it sometime delayed my work process." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6528043) GD Gino D. Sales Coordinator > "Salesforce Sales Cloud stands out some things that make it great, gives a clear view of sales stages, deals, and revenue forecasts and it automates repetitive tasks, provides..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6677997) Samantha N. Wholesale Sales Manager > "I also was hard pressed to find help as a lowly employee when things went wrong." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7079491) TW Toshia W. Beauty blog > "It also plays well with other tools, so you can integrate it with your email or marketing platforms, which saves a ton of time. Plus, the reporting tools give you valuable..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6515956) VR Verified Reviewer Inside Product Specialist > "Salesforce Sales Cloud can be costly, complex to set up, and has a steep learning curve for new users." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6408452) [View Reviews](https://www.capterra.com/p/61368/Salesforce/reviews/) RP Randy P. Account manager > "It is in my opinion the best tool in the market - it integrates with our CRM and other tools, it has adaptability to set it up for smaller and bigger sales teams..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6850892) BD Barry D. Account Executive > "There were times where I could not find the button to click to remove someone from a sequence." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7081575) Ryan E. SDR > "I know my work is safe and secure because we are able to access Outreach through our single-sign-on portal, but it is not distracting where I would need to sign in..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6871593) VR Verified Reviewer AE > "Generally nothing to complain about, however if you do need assistance, sometimes the response rate can be a bit slow." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7070344) VR Verified Reviewer Head Enterprise Sales > "Solid - the UI/UX is not the easiest to navigate and we found competitiors easier to set up, however once in functionality, reporting and integrations are far..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7062376) ET Erin T. Sales Enablement > "Also limited reporting in terms of filtering custom dates (currently cannot pull total activity metrics for 3 months - which creates a manual effort when reporting..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6027855) Ryan E. SDR > "There is data to support the effectiveness of my email campaigns which keep me from wasting time on things that are not working and keeps me focused on what is..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6871593) YD Yanne D. Business Development Representative > "Sometimes there was less flexibility with logging off-platform outreach efforts, which is something that happens often with sales staff." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6803968) VR Verified Reviewer Account Executive > "What I like the most is the salesforce intregration; I can open any account/contact/opp and reach out to the stakeholder, calling especially is much easier than..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6603406) KW Kyle W. Director, Revenue Operations > "we constantly had duplicates, inaccurate data (compared to the source: Salesforce), and the field mapping feature was horrendous." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___5004601) Ryan E. SDR > "Overall I would say my experience with Outreach has been amazing. If your team does not have a tool to use that keeps their calls, emails, LinkedIn messages,..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6871593) KW Kyle W. Director, Revenue Operations > "Then we discovered that their ability to sync data from one system to the other was spotty and unreliable. and their customer service was almost non-existent." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___5004601) Kevin H. Senior SDR > "It saves a significant amount of time, helps keep outreach organized, and makes it easier to scale prospecting efforts effectively." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6883007) SK Saige K. Sales > "I don’t think outreach is a great job at pipeline management." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6759001) RH Ryan H. Social Media Manager > "In addition to storing and creating information, we can also communicate effectively with the market and stay in touch with our current clientele." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6740756) CB Christian B. Manager, Strategic Alliances and Partnerships > "Different team members were using different features and workflows and there was a lack of ability to customize certain workflows and tracking." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3686326) VR Verified Reviewer COO > "A phone and email solution that also allows you to run social (LinkedIn) steps as part of a sequence." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6669261) Matt P. CEO > "They put me on a call with an Advanced Success Manager after I complained and she was so new, she knew nothing and wasted my time for 15 minutes, It got so bad I..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3771434) YD Yanne D. Business Development Representative > "Helps sales staff organize daily tasks by importance as well as by outreach channel making it easy to differentiate outreach efforts." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6803968) Jamie G. Business Development Manager > "The integration with Salesforce isn’t as effective as it should be. But the main problem is that in a crowded market, Outreach is evolving to become a CRM, which..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3498249) RH Ryan H. Social Media Manager > "It makes it easier for us to communicate quickly with customers by allowing us to provide relevant and correct information." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6740756) VR Verified Reviewer Rev Ops Manager > "I've been told there's no date when this will be fixed, so we have an unusable CRM." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3645085) BD Barry D. Account Executive > "The automation saves so much time in my day." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7081575) KK Kevin K. Account Representative > "My only problem with Outreach has been not having the ability to create sequences for myself but I think that is an issue with the access our company allows us." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3288008) BD Barry D. Account Executive > "It keeps me organized and accountable for my day." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7081575) VR Verified Reviewer Account Executive > "I spent 12 months trying to troubleshoot issues I was having with my signature pictures not sending through, I went back and forth with their support being asked..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3265739) Scott B. Head of Sales > "Outreach is the category leader for sales enablement tools." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___7095033) LG Lois G. Sales Manager > "call numbers arent always accurate, shows all calls, even ones that havent been connected which can skew metrics" [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3196167) Ryan E. SDR > "I know using Outreach is one tool that has enhanced my skillset and made me a better SDR overall." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6871593) VR Verified Reviewer Customer Success Manager/Solutions Consultant > "When copying and pasting it will allow you to decide whether to "keep formatting" or not to keep formatting and I learned the hard way to NEVER keep formatting as..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2190267) RH Ryan H. Social Media Manager > "The strengths and opportunities for improvement of our company can be assessed using the tools available to us." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6740756) VR Verified Reviewer Digital marketer > "It’s analytics dashboard is very hard to understand." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3746577) RN Ryan N. Sales Executive > "It makes prospecting by account so much easier, especially if you have multiple prospects in each account." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6392839) KP Karan P. Associate > "VOIP functionality is a little buggy, several recordings were affected from our first day." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2957008) YD Yanne D. Business Development Representative > "It was especially helpful due to our call quota being 490 dials per week." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6803968) LL Liam L. SDR > "The send later feature on email frequently does not work." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3188614) Kevin H. Senior SDR > "The platform is very intuitive, and setting up sequences is quick and straightforward." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6883007) VR Verified Reviewer UPE > "One of the cons is that you are unable to make dials from your laptop via Outreach, it must come through your cell and I much prefer to make calls via my laptop." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2575818) ET Erin T. Sales Enablement > "Outreach.io is an easy-to-use tool and incredibly helpful for our Sales Department. Whether you are a Sales Representative, Enablement/Operations, or a Sales..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6027855) BN Branden N. President > "We needed to cancel after migrating to a better product, and it was a nightmare." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3471438) VR Verified Reviewer Sr SDR > "Outreach is amazing for doing all sorts of outbounding and inbounding" [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6677651) VR Verified Reviewer Business Development Rep > "The schedule feature in gmail did not work for weeks, and apparently customer support is slow according to our admin." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2186105) VR Verified Reviewer COO > "The product has everything an SDR would need to run their day, and nothing they don't." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6669261) VR Verified Reviewer Product Marketing Manager > "Sometimes, it was slow to load." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3215308) YD Yasmin D. Ceo > "I like that outreach offers email automation and it’s really easy to do" [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6781897) VR Verified Reviewer Business Development > "Support takes forever to get back to you" [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3510808) Christopher R. Head of Global Revenue Development > "Optimizing my sales processes as a manager was incredibly easy to set up and roll out and guided me toward the most effective outreach strategies." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___4885110) BC Bryan C. CEO > "Annoying to setup, difficult to train team to use extremely well, but the very WORSE part about it is how horrible their customer support and their Billing..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2421545) EJ Elli J. Customer Marketing Manager > "Makes ABM so much easier for us." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___6319982) VR Verified Reviewer SDR > "At first it was not very intuitive but such powerful software can never be super easy to use because it has a lot of various functions and customizations." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2503504) Tanice D. Internal Audit assistant > "This software provides "from a pin to an anchor" where sales is concerned. If you are in sales, this software is the best solution for you to move forward with..." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3207061) VR Verified Reviewer BDR > "Bugs (SO MANY) and the location is no longer available" [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2433909) Susang R. Product Marketer > "Outreach is a great platform for people in sales and marketing but the cost needs to reduce and their customer support needs to improve" [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___3634685) AS Alaia S. Sales Operations > "I wish the reporting was better here." [See full review](https://www.capterra.com/p/159318/Outreach/#Capterra___2668910) [View Reviews](https://www.capterra.com/p/159318/Outreach/reviews/) ## User interface 4.40 (18,781) [Outreach](https://www.capterra.com/p/159318/Outreach/) 4.43 (308) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity/News Feed 120 Important Salesforce Sales Cloud Top features 31/43 - Access Controls/Permissions - Activity Dashboard - Activity/News Feed - AI Copilot - Alerts/Notifications - Appointment Scheduling - Assignment Management - Calendar Management - Call Logging - Collaboration Tools - Commenting/Notes - Commission Management - Customizable Branding - Customizable Reports - Data Import/Export - Document Management - Electronic Signature - Email Management - Email Templates - Event Triggered Actions - File Sharing - Generative AI - Goal Setting/Tracking - Interaction Tracking - Kanban Board - Leaderboards - Lead Management - Lead Scoring - Live Chat - Mobile Access - Mobile App - Process/Workflow Automation - Product Catalog - Prospecting Tools - Reminders - Reporting/Analytics - Revenue Management - Sales Pipeline Management - Search/Filter - Task Management - Territory Management - Third-Party Integrations - Transfers/Routing [See all features](https://www.capterra.com/p/61368/Salesforce/#features) Outreach 18/43 - Access Controls/Permissions - Activity Dashboard - Activity/News Feed - AI Copilot - Alerts/Notifications - Appointment Scheduling - Assignment Management - Calendar Management - Call Logging - Collaboration Tools - Commenting/Notes - Commission Management - Customizable Branding - Customizable Reports - Data Import/Export - Document Management - Electronic Signature - Email Management - Email Templates - Event Triggered Actions - File Sharing - Generative AI - Goal Setting/Tracking - Interaction Tracking - Kanban Board - Leaderboards - Lead Management - Lead Scoring - Live Chat - Mobile Access - Mobile App - Process/Workflow Automation - Product Catalog - Prospecting Tools - Reminders - Reporting/Analytics - Revenue Management - Sales Pipeline Management - Search/Filter - Task Management - Territory Management - Third-Party Integrations - Transfers/Routing [See all features](https://www.capterra.com/p/159318/Outreach/#features) ### Recognition Salesforce Sales Cloud is recognized as a top-rated tool in 3 Capterra Shortlist reports No recognitions have been awarded to Outreach ### Deployment & support Salesforce Sales Cloud Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Outreach Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Salesforce Sales Cloud - By Salesforce - Located in United States - Founded in 2003 Outreach - By Outreach - Located in United States - Founded in 2014 ## Popular Comparisons [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.52 (4,458)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $25/month Price $20/month 4.4 Features 4.4 4.0 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/61368-152373/Salesforce-vs-HubSpot-CRM) [Outreach](https://www.capterra.com/p/159318/Outreach/)[4.43 (308)](https://www.capterra.com/p/159318/Outreach/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,098)](https://www.capterra.com/p/135003/Slack/reviews/) Contact vendor for pricing Price $8.75/month 4.4 Features 4.6 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-159318/Slack-vs-Outreach) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $25/month Price $14/month 4.4 Features 4.3 4.0 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/61368-155928/Salesforce-vs-Zoho-CRM) [Outreach](https://www.capterra.com/p/159318/Outreach/)[4.43 (308)](https://www.capterra.com/p/159318/Outreach/reviews/) vs [Substrata Q](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/)[4.92 (166)](https://www.capterra.com/p/201748/SUBSTRATA-SCIP/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.4 Features 4.9 4.2 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/159318-201748/Outreach-vs-SUBSTRATA-SCIP) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (730)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $25/month Price $7/year 4.4 Features 4.5 4.0 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/61368-204998/Salesforce-vs-Bigin-by-Zoho-CRM) [Outreach](https://www.capterra.com/p/159318/Outreach/)[4.43 (308)](https://www.capterra.com/p/159318/Outreach/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Contact vendor for pricing Price $14/month 4.4 Features 4.3 4.2 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/155928-159318/Zoho-CRM-vs-Outreach) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $25/month Price $50/month 4.4 Features 4.3 4.0 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/61368-157279/Salesforce-vs-Dynamics-365) [Outreach](https://www.capterra.com/p/159318/Outreach/)[4.43 (308)](https://www.capterra.com/p/159318/Outreach/reviews/) vs [Consensus](https://www.capterra.com/p/141255/Consensus/)[4.89 (323)](https://www.capterra.com/p/141255/Consensus/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.4 Features 4.8 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/141255-159318/Consensus-vs-Outreach) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) vs [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (822)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) $25/month Price $20/month 4.4 Features 4.3 4.0 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/61368-152769/Salesforce-vs-eWay-CRM) [Outreach](https://www.capterra.com/p/159318/Outreach/)[4.43 (308)](https://www.capterra.com/p/159318/Outreach/reviews/) vs [Cognism](https://www.capterra.com/p/169083/Cognism/)[4.70 (256)](https://www.capterra.com/p/169083/Cognism/reviews/) Contact vendor for pricing Price $1000/month 4.4 Features 4.6 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/159318-169083/Outreach-vs-Cognism) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/) vs [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,050)](https://www.capterra.com/p/132666/Pipedrive/reviews/) $25/month Price $19/month 4.4 Features 4.3 4.0 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/61368-132666/Salesforce-vs-Pipedrive) [Outreach](https://www.capterra.com/p/159318/Outreach/)[4.43 (308)](https://www.capterra.com/p/159318/Outreach/reviews/) vs [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,050)](https://www.capterra.com/p/132666/Pipedrive/reviews/) Contact vendor for pricing Price $19/month 4.4 Features 4.3 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/132666-159318/Pipedrive-vs-Outreach)