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Salesforce Sales Cloud vs Avochato: Which is a better fit?

Updated on February 11th, 2025
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Summary
Key features rated by users
Features selected based on 2,215 reviews from Customer Service users.
% Fit
Missing features
Feature ratings
CRM
4.6
Support Ticket Management
4.6
Chatbot
NA
Inbox Management
4.5
Email Management
4.2
% Fit
Missing features
Not enough reviews
Feature ratings
CRM
--
Support Ticket Management
--
Chatbot
--
Inbox Management
NA
Email Management
NA
User satisfaction
4.4
User reviews18,770
Ease of use
4.0
Functionality
4.4
Value for money
4.0
Customer support
4.1
4.7
User reviews133
Ease of use
4.7
Functionality
4.5
Value for money
4.6
Customer support
4.8
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

With Salesforce's multi-tenant cloud computing model we can serve the needs of companies of all sizes, in any industry. Our customers benefit from a shared main framework, while maintaining privacy.

Businesses and teams that want effective customer communications. Examples include ecommerce, insurance, home care agencies, realtors, auto dealerships, delivery and logistics companies, and more.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Angel J
HMIS Operations Manager
5.0

Angel J.: My name is Angel, and I'm the HMIS Operations Manager for a company that is now 60 plus employees large, and I rate Salesforce Sales Cloud five out of five. Prior to Salesforce Sales Cloud, we used a multitude of different softwares, including softwares like Trello. We used Google Office, we used Microsoft Office, Microsoft 365. We used Zendesk. We used a lot of different softwares and tried to use them in a way that was collaborative, but it often left us with too many things to manage in different spaces. We chose Salesforce Sales Cloud because it is one of the top leaders in the industry. We knew that it had its own reputation, and it also brought to it a lot of tools already in-house. One of our top needs is for security and safety of our data. So Salesforce was able to handle some of the HIPAA requirements that we have for our data. We also wanted to make sure that it was a platform that all 60 plus of us could interact with inside of one system instead of having multiple softwares to handle our daily needs. And then we also wanted to use some of its intuition, such as the Einstein, where it helps us to make better decisions, helps us to understand what our activities are, keeps track of what we do in the system, and helps us to grow in using the system. This is one of the reasons why we chose Salesforce Sales Cloud. Getting started with Salesforce Sales Cloud, I would say was not the easiest route. You will definitely need someone that has the knowledge of Salesforce. At the very least, knowledge of database technology. We did have to source out some of the needs to Salesforce consultants, which were very easy to find. Salesforce did help us get these consultants, but it was not a one-stop, set up, everything works automatically. And we do not use it just for sales. We use it for customer management more so than sales. So the bit that we had to have customized was something that was not already in the box. So it wasn't the easiest, but it also wasn't the hardest. The advice that I have for anyone considering using Salesforce Sales Cloud for their business is to make sure that you document all the things that you need from Salesforce. Figure out the reason why you believe that Salesforce is going to serve you, so that you can aim at those specific products and add-ons that Salesforce already has in their system. They are very good at understanding some of the things that their system can do with what you have, but making that documentation and going through that with the employees, going through that with your organization prior to coming to Salesforce is probably going to be key. It does get costly if you don't understand what you're doing with Salesforce and you have to have multiple consultants try to figure it out for you. So if you can get organized and document what your needs are before you come to Salesforce, it'll help you pick the best products that Salesforce has to offer.

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Andrew K
Senior Program Manager
5.0

Andrew K.: My name is Andrew. I'm a program manager at a software company, and I would give Avochato a five out of five rating. Before we started using Avochato, we were a very small scrappy team, and we were actually just using one of the team member's Google Voices account to send and receive texts with customers when we needed to. One of the main alternative products that we considered when we were looking at Avochato was called Skipio. The main reason that we didn't go with it was because the pricing wasn't great for a very small team like ours, though it would have been a better option later on as we grew. The main reasons that we went with Avochato were the pricing, and the compatibility with Zapier. The pricing was great for a small growing team like ours. It didn't have too high of a bar to get started. So we could kind of just pay for what we used. And the prices were very, very reasonable, and they stayed reasonable even as we grew quite a bit. And Zapier was another important thing for us because we use Zapier to automate a lot of these processes as they grew, and Avochato worked really, really well with Zapier. It was really easy to set up and really easy to create automated workflows and expand as we grew. Getting started without Avochato was super easy. I think we basically just read some help documentation on the website for maybe 20 or 30 minutes. We got our account provisioned. That was pretty much it. The rest of it, we just sort of added new features and took advantage of new features as we went along, but getting started and being able to send and receive our first texts took no more than 10 minutes. For people who are considering using Avochato, I would recommend thinking about two things, pricing and integrations. One, pricing is important when you start out, but you also have to think about where you're going to go, because if you're growing 10 X one year, you don't want to have to change SMS platforms if you don't have to. So make sure you pick something that works for you now, but will also work and make sense as you grow. The second thing is integrations. For our team, it was really important that the tool that we chose integrate with certain tools like Zapier. And again, this only gets more important as you grow. So make sure it's going to fit with your other tools that you use.

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User interface
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1 Video
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Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Alerts/Escalation
207
Important
API
388
Important

Salesforce Sales Cloud

18/37
  • Alerts/Escalation
  • Automated Routing
  • Autoresponders
  • Chatbot
  • Conversation Intelligence
  • Customer Portal
  • Data Security
  • Gamification
  • IVR
  • Language Detection
  • Multiple Data Sources
  • Queue Management
  • Real-Time Monitoring
  • Service Level Agreement (SLA) Management
  • Surveys & Feedback
  • Task Automation
  • Video Chat
  • Virtual Assistant
  • Voice Recognition
  • API
  • Call Center Management
  • Collaboration Tools
  • CRM
  • Customizable Fields
  • Dashboard
  • Email Management
  • Inbox Management
  • Interaction Tracking
  • Key Performance Indicators
  • Knowledge Base Management
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Predictive Analytics
  • Reporting & Statistics
  • Support Ticket Management
  • Third-Party Integrations
See All features
Hide Customer Service Software Features -

Avochato

18/37
Show Customer Service Software Features +
Salesforce Sales Cloud
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Avochato
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Salesforce Sales Cloud
  • By Salesforce
  • Located in United States
  • Founded in 2003
Avochato
  • By Avochato
  • Located in United States
  • Founded in 2016
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