--- title: "Compare Salesforce Sales Cloud vs HelpDesk 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Salesforce Sales Cloud and HelpDesk based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/61368-185973/Salesforce-vs-HelpDesk" page_type: "comparison" language: "en" --- # Salesforce Sales Cloud vs HelpDesk Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Salesforce Sales CloudHelpDesk2/4 selected [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.6 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) [## Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $25.00/month Value-for-Money 4 Functionality 4.4 Ease of Use 4 Customer Service 4.1 Reviews Sentiment Based on [18,810 reviews](#user-reviews) Positive 16,846 Neutral 1,489 Negative 475 [## HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.6 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting Price $29.00/month Value-for-Money 4.4 Functionality 4.4 Ease of Use 4.7 Customer Service 4.5 Reviews Sentiment Based on [183 reviews](#user-reviews) Positive 167 Neutral 12 Negative 4 ## Summary * * * Key features rated by users Features selected based on 3,103 reviews from customer service software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 75%Fit Missing features Feature ratings CRM 4.6 Support Ticket Management 4.6 Chatbot NA Inbox Management 4.5 Live Chat 4.3 77%Fit High performer Feature ratings CRM 2.5 Support Ticket Management 4.6 Chatbot 4.4 Inbox Management 4.5 Live Chat 4.6 User satisfaction User satisfaction 4.4 User reviews[18,810](https://www.capterra.com/p/61368/Salesforce/reviews/) Ease of use 4.0 Functionality 4.4 Value for money 4.0 Customer support 4.1 User satisfaction 4.6 User reviews[183](https://www.capterra.com/p/185973/HelpDesk/reviews/) Ease of use 4.7 Functionality 4.4 Value for money 4.4 Customer support 4.5 Price starts from Price starts from $25Per User, Per Month - Free version - Free trial Price starts from $29Per User, Per Month - Free version - Free trial Best for Best for Sales teams, sales managers, marketing teams, and partner managers. Best for From bootstrapped startups to global enterprises, HelpDesk.com is suitable for all companies, regardless of their size or industry. ## User reviews Pros & cons KA Khyan A. Senior Business Development Representative > "You can customise workflows, reporting, and dashboards to fit almost any sales process, and it integrates well with other tools. Once it’s set up properly, it becomes..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7113059) JSF Jennsy Suyapa F. Customer Service > "There is no duplicate message if the information is entered twice so can easily confuse during a call or resolving a ticket where you only have minutes to solve a..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7034651) RAUL M. Software support > "Salesforce Sales Cloud is a premier solution for any organization looking to scale, offering a User Interface that is both sleek and highly functional once tailored..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7142408) RS Ricky S. VP World Class Maintenance Maintenance and Reliability > "Users require thorough training, and the requirement to complete numerous data fields can feel cumbersome to sales teams accustomed to field operations." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7187302) LJ Lauren J. Contact Tracing Manager > "The communication channels offered a seamless opportunity to collaborate among the large team in Massachusetts, and user interface is critical for ease of use with..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7133008) AP Arpit P. IT Consultant > "Salesforce Sales Cloud requires specific training and onboarding to use the service effectively which leads to the platform’s higher cost compared to other CRMs it is..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6557891) Lucas B. Gerente de negócios > "The reporting and analytics features are top-notch, allowing for precise forecasting and deep insights into client behavior and product penetration" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7177687) AD Arnold D. Collection lead Iqor > "The challenges we face is that the system can sometime feels a bit complex, especially for new users." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7141179) Jeff R. Project Manager > "The real-time reporting and analytics provide strong visibility into pipeline performance, allowing for better forecasting and more informed decision-making." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7146563) MB Matt B. Senior Software Engineer at JEOL USA > "Just the price can be a downside, and it can also be a barrier for smaller businesses which is often inconvenient." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7178415) Lucas B. Gerente de negócios > "It is an indispensable tool for data-driven decisions, provided your organization has the budget and the patience to handle the training and setup required." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7177687) Bruno M. Sales Executive > "Secondly, it is not easy to customise Salesforce according to the specific needs of the organisation." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7188260) AD Arnold D. Collection lead Iqor > "My overall experience with salesforce cloud at IQor VBC has been largely positive and practical for the kind of work we do . Since we handle bill collection for US..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7141179) JP Jonathan P. Digital Content Specialist > "The process of maintenance and administration need a proper resource and for the new users the platform is not so easy." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7163025) Dev M. Salesforce Developer > "My overall experience is amazing working with salesforce sales cloud because of clean and understandable UI is make more comfort for any user to use it and run their..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7155849) Nathaniel C. Account Executive > "Admin-level customization often requires technical expertise or certified support, which adds cost and dependency." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7085245) Jane F. Personal Lines Executive > "It helps keep client data organized, improves visibility on opportunities, and makes managing the sales process more efficient and streamlined." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7117209) MR Miguel R. Sr. Technical Support Specialist > "Sometimes it glitches when you detach an article and you have to refresh the entire page and the content of a case comment goes lost if you don't save it first." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6510131) NN Nicholas N. Quality Assurance Manager > "Its a great tool because you can manage everything about client in one application including linking with 3rd party service providers like couriers" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7142550) ZR Zane R. Office Coordintator > "The user interface for some things such as email templates and forms is not the most friendly and is fairly bare bones" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7095153) AW Andrew W. Senior sales Rep > "The best thing about Salesforce Sales Cloud as a salesperson is the ability to neatly and conveniently organize my book of business for success and growth!" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7099330) YB YURI B. Accounting Sales > "It was a bit much and then it didn't integrate with our accounting software, so we input stuff multiple times." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7111664) Ankith T. Software Developer > "I can easily track leads, follow up with customers, and see the progress of deals without searching through emails or spreadsheets." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7186759) Vikram P. Software Development Manager > "The primary issue is that it is actually very large and with the numerous buttons." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7147511) Nathaniel C. Account Executive > "From automating lead workflows to detailed pipeline tracking, it enables full control and visibility over the sales cycle." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7085245) Ankith T. Software Developer > "The biggest challenge is that it takes time to learn because there are so many features and settings." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7186759) IW Isla W. Sales Operations Manager > "Overall, my experience with Salesforce Sales Cloud has been very positive, with the platform providing a robust set of tools that enable efficient sales management..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7186534) AS Alison S. Executive Sales manager > "Our organization had required data points for us to fill daily, some of which were not as helpful for meaningful sales progress as others." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7006832) LP Laura P. Online Advisor > "It can be a bit overwhelming at first as it is such a VERY detailed oriented tool, but once you get the understanding of how it works, you just feel like a machine on..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7139224) AR Akshya R. Admin > "Cost is little higher and maybe difficult to purchase new licenses and every add ons are additional cost." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7065081) CK Christina K. Manager > "I love that I’m able to see all of my upcoming and daily tasks and it will auto set up the next task to go out once I complete a lead reach out." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7151435) JL Joshua L. Pharmacist > "It is really hard to log in and takes a long time with the authentication, I understand why but remembering passwords is hard" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7083629) VR Verified Reviewer Director of Sales and Marketing > "I can't believe the levels of customization, configuration, automation, and now AI. If you set this up right, you can manage your entire business with Salesforce and..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7106050) Ankith T. Software Developer > "It can also be expensive for smaller businesses." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7186759) LW Lillian W. Sr Analyst, Commissions > "It provides strong end-to-end visibility into customer information and the entire sales lifecycle, which makes it easy to track activity from initial contact through..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7095058) MM Matheus M. Video Investment > "Additionally, some features can feel a bit pricey, and certain advanced functions require additional add-ons, which can increase costs." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6573675) VR Verified Reviewer CRM Analyst > "I have very clear pipeline Thanks to Salesforce Sales Cloud, wich also make it easy for me to keep track of every lead, activity, and deal stage." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7047475) AW Alvonda W. Account Manager > "Sometimes when I emails bounce, I get an error and it's difficult to work around this using Sales Engagement if this error occurs." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6590322) ZR Zane R. Office Coordintator > "We have benefited greatly from its vast level of integrations with external programs that allow us to complete all tasks that we want while having it act as a single..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7095153) BG Brandon G. CEO > "Things I didn’t like about Salesforce Sales Cloud is the fact that it’s very complex when you’re first using the product and it’s features, especially navigating..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6712398) Jane F. Personal Lines Executive > "It makes tracking leads, managing relationships, and staying on top of opportunities much easier and more efficient." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7117209) CL Concepcion L. Case Manager > "Sometimes the search results can be so large that nothing populates and after waiting for a bit do you get notified to try again." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6778325) JH Jeff H. Account Executive > "Salesforce Cloud is helpful to manage all of our customer records, track deal progress, and manage contracts." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7071081) TW Tabatha W. Nurse Supervisor > "The biggest downside was the learning curve and complexity." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7146697) Oliver K. Business Administrator > "Saleforce's approach has allowed me to optimize processes to close deals faster and build closer relationships with clients." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7022353) KT Katie T. Development and Marketing Assistant > "We had trouble getting Salesforce to “talk” to some of our other software such as Mail Chimp for our email campaigns." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6777334) Lucas B. Gerente de negócios > "Salesforce is a powerhouse for managing large client portfolios and scaling relationship strategies." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7177687) GT Grace T. Sales Representative > "I do not like large packets of information like Account or opportunities can all be deleted with a signal Delete so easily." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6878381) AM Anna M. Sales and Marketing Manager > "Salesforce Sales Cloud is a friendly and accurate platform that streamlines our marketing processes." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7187368) VR Verified Reviewer Senior Product Manager > "The overall look and feel is very dated, processing of data is often slow, it's hard to keep the system up to date, and the overall experience is just not enjoyable..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6646248) VR Verified Reviewer Graphic Designer > "Offers excellent CRM tools that help graphic designers keep track of client interactions and project history, streamlining communication for design projects." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6575670) ML Martin L. Sales Director > "Not a lot, it is quite comprehensive and therefore a bit more expensive than other less comprehensive CRMs" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7050959) JK James K. Brand Ambassador > "Its uses very advanced AI features to categorize and segment leads allowing us to only focus on the best leads. With its customers communication features, we have..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6808319) BL Bill L. Vice President of Sales and Operations > "It also takes a bit to get use to...although i wouldnt say this is 100%con but ppl tend to give up mid point when things are not easy" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7056677) GD Gino D. Sales Coordinator > "Salesforce Sales Cloud stands out some things that make it great, gives a clear view of sales stages, deals, and revenue forecasts and it automates repetitive tasks,..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6677997) GD Gino D. Sales Coordinator > "New users often struggle with the sheer number of features, menus, and customization options" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6677997) TW Toshia W. Beauty blog > "It also plays well with other tools, so you can integrate it with your email or marketing platforms, which saves a ton of time. Plus, the reporting tools give you..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6515956) TP Tanya P. Account Executive > "I did not like that I could not change the pertinent information myself, the administrator of the team could only do that, and it sometime delayed my work process." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6528043) BL Bill L. Vice President of Sales and Operations > "It centralizes customer data, giving our team a complete view of accounts and interactions for better relationship management." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7056677) MB Melinda B. Salesforce Admin > "For small or budget-conscious businesses, the expense associated with Salesforce's subscription plans and additional add-ons may pose a significant financial..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6145634) DJT Daniel J. T. Building inspector > "The platform offers a wide array of tools, including lead management, sales forecasting, and reporting, which help streamline sales processes." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6595797) CG Cristina G. Accountant > "Some of the integrations we have set up has a lot of bugs so the downside is that it is a very tricky process to set up and there aren't a lot of resources to enable..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6169558) DC Danillo C. Manager > "Salesforce is an excellent CRM solution for businesses needing powerful customer relationship tools, rich data analytics, and seamless integration with third-party..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6559221) JH Julio H. Salesforce Consultant > "There are a lot of basic features that they aren't releasing and we have to cover with a bunch of custom work" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6640232) RD Roshan D. Technical Recruiter > "One of the standout features I like the most is its very high amount of customization and it offers a full suite of tools for managing sales processes." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6620474) FM Faizan M. Manager > "Sometimes it gets difficult to access from another country, sometimes we won't receive codes for verification." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6829678) MM Matheus M. Video Investment > "It’s a powerful tool for managing customer relationships and tracking sales progress, offering excellent customization to fit specific business needs. Although the..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6573675) AEO Angeli Eloise O. Data Integrity Specialist > "Some fields are hard for me to study, but may be more of a user access limitation (i.e. one field gets its data from another field, but my updating the first field..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___5037424) SB Sachita B. Marketing > "Salesforce sales cloud provides a comprehensive suite of tools and features to empower sales teams, improve efficiency, and drive revenue growth." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6571808) AIZ Agha Imran Z. Manager > "Too many customization options that take forever to complete" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6512998) Bob M. Regional Business Development Manager > "Salesforce Sales Cloud provide us with in-depth sales analytics that equip us with valuable insights to accelerate our sales cycle." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6765089) RW Robin W. Executive Marketing Assistant > "The program may not be ideal single-location practices." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7053211) FH Francesca H. Development Officer > "It is possible to segment lists, track performance for many projects simultaneously, save specific individual information for people and institutions…the list goes on..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6546868) DRS Daniel R. S. Founder > "Salesforce is very pricey and their software is full of bugs." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7008785) TW Tabatha W. Nurse Supervisor > "What I liked most about Salesforce Sales Cloud was its flexibility and powerful customization options." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7146697) SJ Sebastian J. Sr. QA Automation Engineer > "Sometimes it gets slow to provide results for filtered queries" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6565474) RG Roman G. IT Audit Senior Manager > "Overall, Salesforce Sales platform allows great communication with the clients and potential clients, great tool in managing pipeline and allowing allowing wide..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6703446) DRS Daniel R. S. Founder > "It made me look unprofessional and frustrated my business orocesses" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7008785) KH Kevin H. Senior SDR > "Overall, Salesforce Sales Cloud has been a reliable and robust CRM that has improved visibility into our sales pipeline and helped streamline processes across..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6887034) BW Brian W. Vice President Business Development > "To have an efficiently run Salesforce database, you must employ or hire an administrator to make major changes for you. If you're looking to alter major things within..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6022148) Dev M. Salesforce Developer > "My overall experience is amazing working with salesforce sales cloud because of clean and understandable UI is make more comfort for any user to use it and run their..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7155849) ZB Zakaria B. sales representative > "The interface can feel overwhelming at times, especially for new users." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6608238) AD Arnold D. Collection lead Iqor > "It really helps me approach each interaction with better understanding and confidence." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7141179) AM Anthony M. Operations Manager > "I think that some of the interface was not as user-friendly as some other software that I had used in the past." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6615033) Creed S. Director, Data Analytics > "Additionally, Salesforce's object architecture and APIs are solid, probably the best I've ever used." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6862980) MK Marc K. Senior Scientist > "Streamline interface is difficult to use" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6559234) AP Aleksandra P. Data and research lead > "The interface is easy to use, and I love the automation features that save me time. While it can be a bit overwhelming at first, it definitely helps me stay organized..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6569177) EK Edward K. App Integrations Specialist > "This isn't helped by the hybrid nature of the old (Classic) vs new (Lightening) interfaces." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6242459) ZR Zane R. Office Coordintator > "We have benefited greatly from its vast level of integrations with external programs that allow us to complete all tasks that we want while having it act as a single..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7095153) YB YURI B. Accounting Sales > "It was a bit much and then it didn't integrate with our accounting software, so we input stuff multiple times." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7111664) VR Verified Reviewer IT Administrator Salesforce Administrator > "With the high level of integration capabilities, there really isn't anything Salesforce can't do!" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7125804) TB Tammy B. Administrative Manager > "Sometimes difficult to use and needs an integrator to change or add items." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6592584) JS Jack S. Finance Director > "The tool integrates well within an already structured business environment." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7119722) Rich C. VP of Marketing > "Also, the integration between Salesforce and Constant Contact has been a known issue for months without resolution." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6100883) IKWUO A. CEO > "One of the most significant benefits of Salesforce Sales Cloud is its powerful CRM features and multiple integrations to ease down the process." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6447016) MV Martijn V. BDM Training & Certification > "From my knowledge Salesforce is very expensive per user compared to other CRM systems, if an organization doesn't need complex integrations then I wouldn't recommend..." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___4961951) BB Blake B. Field inspector > "It’s so simple and easy to use." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7186599) BL Bill L. Vice President of Sales and Operations > "It also takes a bit to get use to...although i wouldnt say this is 100%con but ppl tend to give up mid point when things are not easy" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7056677) VR Verified Reviewer President > "First of all, it is very easy to use." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7143028) FK Fatma K. Compliance Specialist > "I can't relate any difficulties in the salesforce" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6096692) DC Dianne C. Marketing Supervisor > "Overall, it was easy to use." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6531105) SB Stacy B. Volunteer and Inventory Coordinator > "Too complicated, too many steps. " [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___3431995) BP Bilma P. Account Executive > "I love how easy it is to use and how I can see everything at a glance." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6579602) RS Ryan S. Marketing > "That has gotten more difficult over the years." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___3217157) MB Matt B. Senior Software Engineer at JEOL USA > "It’s a very powerful tool, it lets you manage the whole customer relationship with a lot of detail." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7178415) Samantha N. Wholesale Sales Manager > "I also was hard pressed to find help as a lowly employee when things went wrong." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7079491) AB Akhil B. Partner Account Manager > "An agile cloud based CRM which is essential for keeping up with changes within the organization as well as customer demands." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6740271) Bo K. Customer Service Ambassador > "Some customer interactions may fail if they are not using the same version of the product." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___5090931) BS Brooke S. Sales Representative > "Its customers engagement features enable us to have clear communications with our customers during sales." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6764807) JR Jennifer R. Billing dept > "It seemed it crashed any time we tried and w head to chatter in to support" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6353463) VR Verified Reviewer Customer and Guest Support > "Over the years, I’ve seen how powerful it is in helping businesses streamline workflows and strengthen customer relationships." [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___7054086) Tejal B. International Lead Generation > "The customer support is bit difficult after the sales" [See full review](https://www.capterra.com/p/61368/Salesforce/#Capterra___6143066) [View Reviews](https://www.capterra.com/p/61368/Salesforce/reviews/) EM Emmanuel M. Online Evangelism Innovator > "It's helpful that it integrates with Livechat and Chatbot services well, and allows us to track multiple sources of contacts so that..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7012327) NS Neel S. Ceo > "There refund policy, terms and service and customer support is complete scam they had blocked my account in trial period but they..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7114634) BL Bruna L. Analyst support > "The platform is easy to use, helps keep customer interactions organized, and improves response efficiency. While there are some..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7115713) PB Paul B. Customer Support Manager > "Coming from LiveChat tickets, HelpDesk failed to tell that spam folders in LiveChat cannot be imported, while migrating to HelpDesk,..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6764853) Jessica B. Owner > "I absolutely love the feature of being able to hands on communicate to users that need to ask personalized questions in regards to..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7183238) JB Jonny B. Application Specialist > "It can also be buggy on both the application and web app such as being unable to type into the textbox after trying to tag another..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6531397) AT Annette T. Relationships Manager > "It allows me to help my customers immediately when they are struggling, if we are online. If we are not it allows them to message..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6796822) DB Dimitri B. gggg > "At times, the system felt a bit limited in terms of customization and reporting features." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7020207) JD JESSICA D. suporte > "Pros: What I liked most about the HelpDesk was the fast response time, clear communication, and the support team being helpful and..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7120292) CL Cece L. Program Coordinator > "The difference between HelpDesk and LiveChat is confusing to me and their being two separate sites feels redundant and unnecessary -..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6789661) RH Ron H. Client Relationship Management > "It allows me to streamline my workflow and incorporate it seamlessly into my other applications (HubSpot, etc.)." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6821233) JB Jonny B. Application Specialist > "It's lacking some basic features of a ticketing system such as sorting a list or controlling default ticket status actions." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6531397) LP Lebohang P. helpdesk support > "i like working in a helpdesk environment because it allows me to assist people directly and solve problems in real time." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7096441) GO Gustavo O. Customer Engagement Manager > "Many relevant emails are ending up in the SPAM folder, which is very disruptive." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7020806) JD JESSICA D. suporte > "The service was quick, with clear and objective responses, and the team was attentive and willing to help. Whenever I needed..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7120292) DL David L. Graphic Designer > "We did have an issue with our Outlook rejecting the notices when people left messages." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7111155) JG Joey G. Field Service Technician Technical Support > "It gives me the availability to have customer support when no one is available and we can reach back out to insure our customer is..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6719779) UN Unatji N. Live Chat Agent > "Slow and lagging, the website can lag at times when logging a ticket, the issue would be a ticket logged but disappeared." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6829075) Noemi J. Senior Risk and Fraud Specialist > "I like the option to create canned templates and I love the read receipts, it helps a lot knowing the recipient opened the email." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6876290) VR Verified Reviewer Tech Support Specialist > "I didnt like the fact the embeded ticket form does not allow to upload images or files straight out of the box." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6868780) MC Mouatez C. Customer Support Specialist > "The notification system is reliable, and the automation features save a lot of time in daily workflows." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7055511) TB Tim B. Director > "I can't count the number of other vendors who stick random people behind their chat and phone support who know nothing about the..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6536522) KM Kimberley M. Intake Clinician > "It has been very helpful in being able to follow client issues and concerns, and in helping me to make sure that my work is..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7048407) DP Daniel P. Sales > "Essentially, the archive function in HelpDesk is useless and the ticket should go into the actually LiveChat archives." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6828136) CL Cece L. Program Coordinator > "I find that the most useful features are chatting in real time and collecting info, like email, to use in follow-ups if we are..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6789661) DP Daniel P. Sales > "One other thing that I do not like about the help desk is that there is no option to download the ticket to send to an email." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6828136) DB Dimitri B. gggg > "It’s a reliable platform that simplifies ticket management and communication with customers." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7020207) ER Erika R. Customer Support Agent > "I do not receive the notification of the new live chats in the queue." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7025073) KM Kimberley M. Intake Clinician > "I very much appreciate the ability to follow tickets and search for names and issues. " [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7048407) BM Blair M. National Sales Operations Manager > "I do not like when we have blocked a spam email from sending us HelpDesk tickets, and they still come through." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6530584) LN Larry N. Customer Service Coordinator > "Our customers are getting rapid responses to their questions and we're directing their requests to the correct resource, and it's..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6719565) SV Sarah V. Benefits and Payroll Administrator > "You cannot copy and paste screenshots or snips." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6580945) AS Amos S. Customer support agent > "I really enjoy doing the tickets because it showes you where the email starts if the player replyed to the email from the biggening" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6726276) RA Robiulawal A. Assistant Manager- Customer Support > "User interface is bit sluggish, not much customization option in analytics." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6842896) TB Tim B. Director > "They also have a free trial, which was very helpful in letting us get our teams into the platform to figure out if the software was..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6536522) MW Melissa W. Administrator > "that is had an issue in the first place, i couldnt make my product work on my website so had to request a cancellation" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6883318) RM RUBEN M. Product Owner > "In overall Helpdesk is a good option for a mid size company and above. If you have a small size company find another solution." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7011032) BM Blair M. National Sales Operations Manager > "We request to block the email again, and the system tells us they are already blocked." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6530584) RM RUBEN M. Product Owner > "Is a complete tool to manage your tickets from al your departments:" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7011032) MTV Ma.Theresa V. Analyst > "Occasional lack of proactive follow-up" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7011230) AH Amelia H. Guest Relations Supervisor > "It comes in handy and works well overall for our needs. If there was an app for android devices, that would help our management team..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6681959) MW Melissa W. Administrator > "wish i could of made it work because its hard to find companies that are reponsive to your needs which in this day and age isnt easy..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6883318) EM Emmanuel M. Online Evangelism Innovator > "I appreciate the HelpDesk system, because it is competitive with features and and pricing to other similar services." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7012327) TA Tristan A. Chief Executive Officer > "Development launches from helpdesk side seem quite slow as well." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6498406) DL David L. Graphic Designer > "Managing tickets is straightforward, and assigning them to the right team member takes just a few clicks." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7111155) AR Adriana R. Customer Service rep > "Like if there are too many chats or emails to handle." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7004221) NJ Natalia J. Chatbot Designer > "The HD system functions correctly and reliably, fulfilling all of its basic purposes; it is intuitive, well-organized, and easy to..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6877089) RM RUBEN M. Product Owner > "It is a little pricey" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7011032) JH Justine H. Executive Assistant > "My experience has been very positive, as it has helped both myself and my team work more efficiently together to resolve customer..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7013716) BN Bernardo N. analyst > "at the beginning was a little confusing use the "merge" option" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6558771) TF Tamara F. Director of Customer Support and Logistics > "The other features of this product are only useful for large organizations with many team members and/or departments. " [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6805672) KD Kingsley D. Customer service > "The requester's name and email are a little confusing." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6768736) TW Travis W. IT specialist > "I am new to any ticketing system but this one seems to do everything I require from this type of system." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7065611) CG Cindy G. Customer Service Supervisor > "Setting up HelpDesk was not as easy as it sounded. " [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7079505) MM Myrel M. Customer service agent > "The platform is intuitive and easy to navigate, making it simple to request assistance whenever I encounter any issues or have..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7020188) NC Nick C. Director of Support and Technology > "We came from using Netsuite which was a nightmare. " [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6651059) BL Bruna L. Analyst support > "What I liked most about HelpDesk was its intuitive interface and ease of use." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7115713) NH Neal H. Product Manager Industrial Controls > "Your ticket number means nothing to me. " [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6750193) DL David L. Graphic Designer > "What I like best about HelpDesk is the browser interface." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7111155) RK Rudy K. Manager > "Now that the pricing schema has changed, we are much less happy because we have to pay for LiveChat which we only use as user..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___4328145) VR Verified Reviewer Tech Support Specialist > "Excellent, all tickets are now tracked, managed and resolved while giving me a clear complete picture of their status." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6868780) Jessica B. Account Manager > "It can be kind of slow, and harder to train people on." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6425758) AS Adam S. Founder > "The feature I like the most that influenced me to choose HelpDesk is the ability to integrate it with a plethora of different..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6343900) JW James W. Founder > "We didn't use the service and forgot it was active." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6135756) AJ Alan J. Consumer Products and Marketing Manager > "We are happy with the Livechat, it has given our customers a way to ask us immediate questions and us be able to support them in..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___5060132) KW Katarzyna W. Technical Support Specialist > "Sometimes I had issues finding the right settings (I was expecting them to be in different places than I've found them), but that's..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___4619613) TN Thandeka N. Chat Agent > "Everything is arranged very well so I can easily tell apart my open tickets or my coworkers' ." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6690562) JW James W. Founder > "Absolute scam." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6135756) EM Emmanuel M. Online Evangelism Innovator > "We are looking forward to the features that have not carried over to the new version to be added again!" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7012327) JW James W. Founder > "Awful." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6135756) IV Ivan V. Customer Success Representative > "Team collaboration is also pretty good, it’s easy to assign tickets to each other." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7042329) WM Wayne M. President/CEO > "Very disappointed as I have an integration with LiveChat but HelpDesk is separate for some reason in Shopify and they are the same..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#GetApp___3408922) MW Michelle W. Customer service Representative > "Help desk is very similar to Zendesk and I already had experience in Zendesk so that made HD a lot easier" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6642407) JE Javier E. CTO > "Our main goal is not to have customer support but we know that's nearly impossible." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___3343621) TR Tanattiya R. Chat support > "Your system makes it easy to stay motivated because of this constant measurements of my performance" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6743472) LS Lianne S. Virtual Assistant > "The automated responses also become part of the ticket thread, which makes the threads long and cumbersome." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___2740290) CG Cindy G. Customer Service Supervisor > "This feature does have added value but not as much as I would have anticipated. " [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7079505) LS Lianne S. Virtual Assistant > "However, the system is not customizable, and it is very cumbersome and clunky." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___2740290) NC Nick C. Director of Support and Technology > "We looked at Zendesk and some other platforms but the price to feature offering from Helpdesk was appealing. " [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6651059) LS Lianne S. Virtual Assistant > "Templates / emails cannot be customized without knowledge of HTML" [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___2740290) BL Bruna L. Analyst support > "What I liked most about HelpDesk was its intuitive interface and ease of use." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7115713) WM Wayne M. President/CEO > "Very disappointed as I have an integration with LiveChat but HelpDesk is separate for some reason in Shopify and they are the same..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#GetApp___3408922) DL David L. Graphic Designer > "What I like best about HelpDesk is the browser interface." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7111155) RA Robiulawal A. Assistant Manager- Customer Support > "User interface is bit sluggish, not much customization option in analytics." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6842896) KL Kylie L. Chat agent > "It has an easy-to-use interface." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6723695) MW Melissa W. Administrator > "wish i could of made it work because its hard to find companies that are reponsive to your needs which in this day and age isnt easy..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6883318) GE Gerry E. Director > "The clean design and ease of use are what I like most about HelpDesk." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6328999) CG Cindy G. Customer Service Supervisor > "Setting up HelpDesk was not as easy as it sounded. " [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___7079505) SL Sam L. Director > "It's easy to use and not too hard to integrate with websites." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6448958) JW James W. Founder > "Awful." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6135756) RK Rudy K. Manager > "The integration was pretty easy, and the reliability is great, we never had one failure in 3+ years of using it." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___4328145) JW James W. Founder > "We didn't use the service and forgot it was active." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6135756) JW Jason W. IT Admin > "Integration and customization are very easy." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___4328093) JE Javier E. CTO > "Our main goal is not to have customer support but we know that's nearly impossible." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___3343621) NJ Natalia J. Chatbot Designer > "The HD system functions correctly and reliably, fulfilling all of its basic purposes; it is intuitive, well-organized, and easy to..." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___6877089) NN Nandy N. Administrative Assistant > "Customers may find it too impersonal." [See full review](https://www.capterra.com/p/185973/HelpDesk/#Capterra___3004115) [View Reviews](https://www.capterra.com/p/185973/HelpDesk/reviews/) ## User interface 4.40 (18,810) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/) 4.56 (183) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit AI Copilot 207 Important Alerts/Escalation 150 Important API 120 Important Salesforce Sales Cloud 20/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/61368/Salesforce/#features) HelpDesk Top features 32/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/185973/HelpDesk/#features) ### Recognition Salesforce Sales Cloud is recognized as a top-rated tool in 5 Capterra Shortlist reports HelpDesk is recognized as a top-rated tool in 5 Capterra Shortlist reports ### Deployment & support Salesforce Sales Cloud Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos HelpDesk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Salesforce Sales Cloud - By Salesforce - Located in United States - Founded in 2003 HelpDesk - By Text - Located in United States - Founded in 2002 ## Popular Comparisons [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,487)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $25/month Price $20/month 4.4 Features 4.4 4.0 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/61368-152373/Salesforce-vs-HubSpot-CRM) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $29/month Price $115/month 4.4 Features 4.4 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-185973/Zendesk-vs-HelpDesk) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $25/month Price $14/month 4.4 Features 4.3 4.0 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/61368-155928/Salesforce-vs-Zoho-CRM) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $29/month Price $19/month 4.4 Features 4.3 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-185973/Freshdesk-vs-HelpDesk) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (744)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $25/month Price $7/year 4.4 Features 4.5 4.0 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/61368-204998/Salesforce-vs-Bigin-by-Zoho-CRM) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $29/month Price $15/month 4.4 Features 4.6 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-185973/LiveAgent-vs-HelpDesk) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,858)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $25/month Price $50/month 4.4 Features 4.3 4.0 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/61368-157279/Salesforce-vs-Dynamics-365) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $29/month Price $25/month 4.4 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-185973/LiveChat-vs-HelpDesk) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) vs [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.81 (625)](https://www.capterra.com/p/210630/Kylas/reviews/) $25/month Price $250/month 4.4 Features 4.7 4.0 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/61368-210630/Salesforce-vs-Kylas) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $29/month Price R$35/month 4.4 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/185973-202528/HelpDesk-vs-Milvus) [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) vs [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (826)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) $25/month Price $20/month 4.4 Features 4.3 4.0 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/61368-152769/Salesforce-vs-eWay-CRM) [HelpDesk](https://www.capterra.com/p/185973/HelpDesk/)[4.56 (183)](https://www.capterra.com/p/185973/HelpDesk/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $29/month Price $0/month 4.4 Features 4.6 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-185973/Tidio-Chat-vs-HelpDesk)