# Salesforce Sales Cloud vs LiveChat: Features and Cost Comparison 2026 | Capterra > Salesforce Sales Cloud vs LiveChat: Which customer service tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/61368-62194/Salesforce-vs-LiveChat --- # Salesforce Sales Cloud vs LiveChat Features and Cost Comparison Last updated April 7th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Salesforce Sales CloudLiveChat2/4 selected [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.4 (18782)](https://www.capterra.com/p/61368/Salesforce/reviews/) [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.6 (1723)](https://www.capterra.com/p/62194/LiveChat/reviews/) [## Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.4 (18782)](https://www.capterra.com/p/61368/Salesforce/reviews/) [## LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.6 (1723)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting Price $25.00/month Starting Price $25.00/month Value-for-Money 4 Functionality 4.4 Ease of Use 4 Customer Service 4.1 Starting Price $25.00/month Starting Price $25.00/month Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.6 Customer Service 4.6 Reviews Sentiment Based on [18,782 reviews](https://www.capterra.com/p/61368/Salesforce/reviews/) Positive 16,819 Neutral 1,488 Negative 475 Positive 16,819 Neutral 1,488 Negative 475 Reviews Sentiment Based on [1,723 reviews](https://www.capterra.com/p/62194/LiveChat/reviews/) Positive 1,641 Neutral 63 Negative 19 Positive 1,641 Neutral 63 Negative 19 Best for (according to reviews) - **Business size**: Small businesses account for 44% of reviews (8,268), showing widespread use among this segment, followed by enterprise and midsize businesses. - **Industry**: Computer software, IT services, and marketing/ad agencies together represent 28% of reviews, indicating notable adoption in tech-driven sectors. - **Use cases**: CRM (49%), sales tracking (30%), and account management (22%) are the main uses, supporting customer relationships and sales operations. Best for (according to reviews) - **Business size**: Small businesses account for 64% of reviews (1,094), indicating strong adoption among this segment compared to enterprises and midsize businesses. - **Industry**: Computer software, IT services, and retail collectively represent 18% of reviews, showing diverse industry usage without a single dominant sector. - **Use cases**: Live chat (73%), customer service (47%), and help desk (25%) are key functions, highlighting a focus on real-time support and customer engagement. ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Reviewer verdict Salesforce Sales Cloud Salesforce Sales Cloud users find it best for organizations seeking a comprehensive CRM with robust sales management, automation, and customizable workflows. Reviewers highlight its ability to centralize customer data, streamline sales and support ticket management, and integrate with tools like Gmail and Mailchimp. They mention its value for larger enterprises needing scalability and advanced analytics, though some note the higher price and learning curve as drawbacks for smaller businesses. LiveChat LiveChat users consider it ideal for businesses prioritizing real-time customer engagement and efficient support through live chat. Reviewers value its user-friendly ticket management, secure customer database, and seamless website integration with platforms like WordPress. They appreciate its affordability and ease of handling multiple conversations, saying it suits small to medium-sized teams, though some mention technical glitches and higher costs for additional features. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison When looking at customer service tools like Salesforce Sales Cloud and LiveChat, price is just one factor to consider. Understanding their features and differences can help determine which one best suits your needs, maximizing efficiency while avoiding unnecessary costs. Here's how they compare in key areas that matter most. \[[1](#source-item-1)\] Key features rated by users Features selected based on 10,257 reviews from Customer Service users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Salesforce Sales Cloud 88%Fit Feature ratings Support Ticket Management 4.6 Customer Database 4.6 Email Management 4.2 Live Chat 4.3 LiveChat 83%Fit Feature ratings Support Ticket Management 4.4 Customer Database 4.5 Email Management 4.5 Live Chat 4.7 Support Ticket Management 4.6 (82) 4.4 (152) Reviewers find that Salesforce Sales Cloud's support ticket management enhances customer service by streamlining issue resolution and improving response times. They appreciate its integration with sales workflows, which they say provides valuable insights for sales teams. However, some users note that it is not as feature-rich as Salesforce Service Cloud. Meanwhile, LiveChat users value its support ticket management for its efficiency, accountability, and collaboration features. They find it easy to create and manage tickets, though some mention limited options for ticket stages. Overall, users think Salesforce Sales Cloud integrates well with sales processes, while they value LiveChat for its efficient and collaborative ticket management. Customer Database 4.6 (493) 4.5 (127) Salesforce Sales Cloud users appreciate its comprehensive customer database, which they say centralizes client information, enhances data management, and supports personalized interactions. They find it crucial for effective sales operations and data-driven decision-making. Some users mention the need for multiple email IDs for better management. LiveChat users, on the other hand, value its customer database for storing, organizing, and tracking detailed customer information. They find it useful for personalized interactions and targeted marketing campaigns. In general, users think both platforms offer robust customer databases, noting Salesforce Sales Cloud's data management capabilities and LiveChat's ease of use and security. Email Management 4.2 (836) 4.5 (131) Salesforce Sales Cloud users appreciate its email management for connecting email accounts directly to the platform, which they say makes it easy to send and receive emails and schedule meetings. They find it beneficial for tracking email correspondence and using templates. However, some users mention the lack of user-friendly features in the basic product and the need for third-party plugins for advanced email management. LiveChat users value its email management for organizing multichannel communication and sending follow-up emails. They find it useful for receiving chat transcripts and managing customer interactions. Overall, users think Salesforce Sales Cloud offers comprehensive email management, while they appreciate LiveChat for its ease of organizing and following up on emails. Live Chat 4.3 (140) 4.7 (128) Salesforce Sales Cloud users find the live chat feature valuable for real-time support, capturing leads, and enhancing customer engagement. They appreciate its ability to resolve issues quickly and improve sales productivity. However, some users mention limited use within their organizations. LiveChat users, meanwhile, highly value its live chat for providing real-time support, improving customer satisfaction, and increasing sales. They appreciate its fast response times, customizable features, and efficient interaction with customers. In summary, users think Salesforce Sales Cloud's live chat enhances sales and customer engagement, while they value LiveChat for its real-time support and user-friendly experience. ## Pricing comparison ### Starting prices Salesforce Sales Cloud $25.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/61368/Salesforce/pricing/) LiveChat $25.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/62194/LiveChat/pricing/) ### Value-for-money analysis 4.0 (18782) 4.5 (1723) An exploration of what reviewers say about both Salesforce Sales Cloud's and LiveChat's value for money finds that Salesforce Sales Cloud reviewers see it as a comprehensive CRM solution with extensive features and customization options, while LiveChat reviewers comment on its affordability and efficient customer engagement tools. Reviewers find Salesforce Sales Cloud to be a powerful CRM platform that offers extensive features, including automation, comprehensive reporting, and seamless integration with third-party applications. They appreciate its flexibility and scalability, which they say can justify the higher cost for larger enterprises. However, some users mention that the pricing can be prohibitive for small businesses, with additional fees for advanced features and customizations. When it comes to LiveChat, reviewers appreciate its affordability and efficient customer engagement tools. They highlight the value for money it provides, especially for small to medium-sized businesses. Users also note the availability of a 30-day free trial, which they find helpful for evaluating the software. Nonetheless, some users feel that the pricing can be high for smaller teams, and additional features may increase the overall cost. ## Integrations Popular Integrations Compare available integrations between Salesforce Sales Cloud and LiveChat. ### Dropbox Business Salesforce Sales Cloud LiveChat ### Evernote Teams Salesforce Sales Cloud LiveChat ### Zapier Salesforce Sales Cloud LiveChat ### Mailchimp Salesforce Sales Cloud LiveChat ### Slack Salesforce Sales Cloud LiveChat ### HubSpot Marketing Hub Salesforce Sales Cloud LiveChat ### WordPress Salesforce Sales Cloud LiveChat ### Box Salesforce Sales Cloud LiveChat Total Integrations 37 Gmail Reviewers mention that integrating Gmail with Salesforce Sales Cloud allows for efficient tracking of client communications, which they note saves time and ensures all email interactions are logged automatically. Mailchimp Reviewers report that integrating Mailchimp with Salesforce Sales Cloud facilitates the management of email campaigns, saying that it keeps databases updated and streamlines mass email communications. Salesforce Sales Cloud Integrations (37) - [Birdeye](https://www.capterra.com/p/152997/BirdEye/) - [Box](https://www.capterra.com/p/148766/Box/) - [ClearSlide](https://www.capterra.com/p/136444/ClearSlide/) - [Conga Composer](https://www.capterra.com/p/228164/Conga-Document-Generation/) - [Crowdstack Pro](https://www.capterra.com/p/122696/Hoop-la/) - [Docusign](https://www.capterra.com/p/121506/Docusign/) - [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) - [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) - [Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/) - [Expensify](https://www.capterra.com/p/97594/Expensify/) - [Five9](https://www.capterra.com/p/132405/Five9/) - [GetFeedback](https://www.capterra.com/p/133180/GetFeedback/) - [Gmail](https://www.capterra.com/p/202338/Gmail/) - [Gong.io](https://www.capterra.com/p/157969/Gong-io/) - [Google Drive](https://www.capterra.com/p/161425/Drive/) - [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) - [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) - [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) - [Litmos](https://www.capterra.com/p/133660/Litmos-LMS/) - [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) - [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) - [Outreach](https://www.capterra.com/p/159318/Outreach/) - [Professional Services Cloud](https://www.capterra.com/p/99830/Professional-Services-Cloud/) - [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) - [Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) - [Salesforce Marketing Cloud Account Engagement](https://www.capterra.com/p/134593/Pardot/) - [SalesLoft](https://www.capterra.com/p/157977/SalesLoft/) - [Slack](https://www.capterra.com/p/135003/Slack/) - [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) - [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) - [Tableau](https://www.capterra.com/p/208764/Tableau/) - [Veeva CRM](https://www.capterra.com/p/129924/Veeva-CRM/) - [Webinato](https://www.capterra.com/p/85328/Webinato/) - [WordPress](https://www.capterra.com/p/131687/WordPress/) - [Yesware](https://www.capterra.com/p/136698/Yesware/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) - [ZoomInfo Sales](https://www.capterra.com/p/168264/ZoomInfo-sales/) Total Integrations 121 WordPress Reviewers mention that LiveChat integrates seamlessly with WordPress, which they note is easy to install and customize, enhancing customer service by enabling direct communication with website visitors. LiveChat Integrations (121) - [1CRM](https://www.capterra.com/p/131566/1CRM/) - [1Password](https://www.capterra.com/p/176113/1Password/) - [2way](https://www.capterra.com/p/204498/2way/) - [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/) - [Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/) - [Asana](https://www.capterra.com/p/184581/Asana-PM/) - [Basecamp](https://www.capterra.com/p/56808/Basecamp/) - [Benchmark Email](https://www.capterra.com/p/71152/Benchmark-Email/) - [BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/) - [Breeze](https://www.capterra.com/p/156024/Clearbit/) - [Campaign Monitor by Marigold](https://www.capterra.com/p/76928/Campaign-Monitor/) - [Capsule](https://www.capterra.com/p/124041/Capsule/) - [ChatBot](https://www.capterra.com/p/166420/ChatBot/) - [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) - [Claude](https://www.capterra.com/p/10011218/Claude/) - [Close](https://www.capterra.com/p/132667/Close-io/) - [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) - [CoreCommerce](https://www.capterra.com/p/133039/CoreCommerce/) - [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/) - [Drupal](https://www.capterra.com/p/119594/Drupal/) - [Ecwid](https://www.capterra.com/p/143648/Ecwid/) - [EKM](https://www.capterra.com/p/181721/ekmPowershop/) - [elevio](https://www.capterra.com/p/166667/elevio/) - [Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/) - [Firefly](https://www.capterra.com/p/140504/Firefly/) - [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) - [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) - [FullContact](https://www.capterra.com/p/161228/FullContact-Data-Solutions/) - [Gemini](https://www.capterra.com/p/255187/Gemini/) - [Gemini](https://www.capterra.com/p/88290/Gemini/) - [Gemini](https://www.capterra.com/p/237487/Gemini/) - [Gemini](https://www.capterra.com/p/10020130/Gemini/) - [GetResponse](https://www.capterra.com/p/153948/GetResponse/) - [GitHub](https://www.capterra.com/p/129067/GitHub/) - [GoDaddy Website Builder](https://www.capterra.com/p/182500/GoDaddy-Website-Builder/) - [Gold-Vision CRM](https://www.capterra.com/p/133582/Gold-Vision-CRM/) - [Google Ads](https://www.capterra.com/p/213339/Google-Ads/) - [Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/) - [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) - [Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/) - [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) - [Google Tag Manager 360](https://www.capterra.com/p/245657/Google-Tag-Manager/) - [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) - [Helpmonks](https://www.capterra.com/p/152299/Helpmonks/) - [Highrise](https://www.capterra.com/p/146703/Highrise/) - [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) - [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) - [iContact](https://www.capterra.com/p/221118/iContact/) - [Instapage](https://www.capterra.com/p/141695/Instapage/) - [Jimdo](https://www.capterra.com/p/170179/Jimdo/) - [Jira](https://www.capterra.com/p/19319/JIRA/) - [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) - [Joomla](https://www.capterra.com/p/161648/Joomla/) - [Keap](https://www.capterra.com/p/76390/Infusionsoft/) - [Kissmetrics](https://www.capterra.com/p/154930/Kissmetrics/) - [Kommo](https://www.capterra.com/p/120048/amoCRM/) - [Landingi](https://www.capterra.com/p/146092/Landingi/) - [LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) - [LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/) - [Magentrix](https://www.capterra.com/p/136124/Magentrix/) - [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) - [Meta for Business](https://www.capterra.com/p/213257/Facebook/) - [Microsoft Azure](https://www.capterra.com/p/16365/Azure/) - [Microsoft Clarity](https://www.capterra.com/p/236349/Microsoft-Clarity/) - [Microsoft To Do](https://www.capterra.com/p/227173/Wunderlist/) - [Mixpanel](https://www.capterra.com/p/158740/Mixpanel/) - [Nutshell](https://www.capterra.com/p/144340/Nutshell/) - [Omnistar Affiliate](https://www.capterra.com/p/131968/Omnistar-Affiliate-Software/) - [OpenCart](https://www.capterra.com/p/143516/OpenCart/) - [Ortto](https://www.capterra.com/p/131879/Autopilot/) - [Perplexity](https://www.capterra.com/p/10014721/Perplexity/) - [Pinnacle Cart](https://www.capterra.com/p/21401/Pinnacle-Cart/) - [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) - [Playvox](https://www.capterra.com/p/164542/playvox/) - [Podio](https://www.capterra.com/p/128631/Podio/) - [PrestaShop](https://www.capterra.com/p/134005/PrestaShop/) - [ProjectManager](https://www.capterra.com/p/224496/ProjectManagercom/) - [ProProfs Knowledge Base](https://www.capterra.com/p/138631/ProProfs-Knowledge-Base/) - [ProProfs LMS](https://www.capterra.com/p/129609/ProProfs-LMS/) - [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) - [Segment](https://www.capterra.com/p/150621/Segment/) - [Shift4Shop](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/) - [Shopify](https://www.capterra.com/p/83891/Shopify/) - [Shoplo](https://www.capterra.com/p/159869/Shoplo/) - [Slack](https://www.capterra.com/p/135003/Slack/) - [Squarespace](https://www.capterra.com/p/143461/Squarespace/) - [Stripe](https://www.capterra.com/p/123889/Stripe/) - [Stripe Billing](https://www.capterra.com/p/178774/Stripe-Billing/) - [Stripe Identity](https://www.capterra.com/p/10003757/Stripe-Identity/) - [Stripe Invoicing](https://www.capterra.com/p/10003759/Stripe-Invoicing/) - [Stripe Issuing](https://www.capterra.com/p/240010/Stripe-Issuing/) - [Stripe Revenue Recognition](https://www.capterra.com/p/10003752/Stripe-Revenue-Recognition/) - [Stripe Tax](https://www.capterra.com/p/10003021/Stripe-Tax/) - [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) - [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) - [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) - [Todoist](https://www.capterra.com/p/149339/Todoist-for-Business/) - [Toggl Track](https://www.capterra.com/p/247745/Toggl/) - [Trello](https://www.capterra.com/p/211559/Trello/) - [Triggerbee](https://www.capterra.com/p/136597/Triggerbee/) - [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) - [Twitter/X](https://www.capterra.com/p/214056/Twitter/) - [Unbounce](https://www.capterra.com/p/145639/Unbounce/) - [Volusion](https://www.capterra.com/p/32398/Volusion-eCommerce/) - [Webflow](https://www.capterra.com/p/136159/Webflow/) - [Weebly](https://www.capterra.com/p/246168/Weebly/) - [WhatConverts](https://www.capterra.com/p/152001/WhatConverts/) - [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) - [WHMCS](https://www.capterra.com/p/130157/WHMCS/) - [Wishpond](https://www.capterra.com/p/145745/Wishpond/) - [Wix](https://www.capterra.com/p/169007/Wix/) - [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) - [Woopra](https://www.capterra.com/p/155465/Woopra/) - [WordPress](https://www.capterra.com/p/131687/WordPress/) - [X-Cart](https://www.capterra.com/p/33849/X-Cart/) - [Zapier](https://www.capterra.com/p/130182/Zapier/) - [Zen Cart](https://www.capterra.com/p/145901/Zen-Cart/) - [Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/) - [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) - [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) - [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) For each product, we show you the most common integrations according to our user reviews and analyze themes in what reviewers say to highlight what you need to know. ## How does the user experience compare on Salesforce Sales Cloud vs LiveChat? ### Overall rating 4.4 (18782) 4.6 (1723) ### User interface Salesforce Sales Cloud LiveChat ### Customer service and support Salesforce Sales Cloud Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat LiveChat Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Salesforce Sales Cloud vs LiveChat These customer service software solutions have been evaluated by verified reviewers on Capterra. Check out what real users say about Salesforce Sales Cloud and LiveChat to find out which one would work best for your needs. Users appreciate Salesforce Sales Cloud for its robust sales management tools, including lead management, sales forecasting, and automation features, which they say streamline sales processes and improve efficiency. They also value its extensive customization options, noting that it allows businesses to tailor the platform to their specific needs. Additionally, reviewers highlight its strong customer service capabilities, citing its ability to manage customer relationships and generate insightful analytics. Meanwhile, LiveChat users praise its customer chat support for enhancing real-time engagement and satisfaction. They also find its website integration seamless and appreciate the convenience of handling multiple conversations simultaneously, reducing the need for phone calls. As for the cons, Salesforce Sales Cloud users mention its high pricing, which they find prohibitive for small businesses, and note a steep learning curve that requires extensive training. At the same time, LiveChat users report issues with technical glitches and disconnections, and they find its pricing expensive for smaller teams. \[[2](#source-item-2)\] Pros Salesforce Sales Cloud AW Andrew W Senior sales RepHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 1-2 years. “The best thing about Salesforce Sales Cloud as a salesperson is the ability to neatly and conveniently organize my book of business for success and growth!“ February 20, 2026 ka khyan a Senior Business Development RepresentativeComputer Software, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “You can customise workflows, reporting, and dashboards to fit almost any sales process, and it integrates well with other tools. Once it’s set up properly, it becomes a very powerful system for managing pipelines, tracking activity, and giving leadership clear visibility over the sales process.“ March 15, 2026 LiveChat CP Colleen P Director of ProgrammingNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “LiveChat allows us to connect with job seekers and community members in real time, making it easier to answer questions, provide guidance, and create a welcoming first point of contact.“ April 10, 2026 Michela d Managing directorLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “The only positive aspect was the initial promise of a multi-site live chat solution, which on paper appeared suitable for managing client enquiries across several websites.“ December 21, 2025 Cons Salesforce Sales Cloud JF Jennsy Suyapa F Customer ServiceWriting and Editing, 51 - 200 employeesUsed the software for: 6-12 months. “There is no duplicate message if the information is entered twice so can easily confuse during a call or resolving a ticket where you only have minutes to solve a client issue, we had moments when the system was down during peak season and that was very frustrating .“ October 27, 2025 Nathaniel C Account ExecutiveComputer & Network Security, 201 - 500 employeesUsed the software for: More than 2 years. “Admin-level customization often requires technical expertise or certified support, which adds cost and dependency.“ January 26, 2026 LiveChat Michela d Managing directorLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “I paid for this live chat service for years and it has consistently failed to work properly.“ December 21, 2025 RE Robert E AdministrationWholesale, 2 - 10 employeesUsed the software for: 1-2 years. “I canceled my LiveChat membership almost a year ago, yet out of nowhere, their system started charging my card in December, January, and February. When I contacted them to request a refund, they flat-out refused, despite the fact that I had already canceled long ago.“ February 27, 2025 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from customer service software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Salesforce Sales Cloud and LiveChat? 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