NAPA TRACS vs AllsystemsMax: Which is a better fit?

Ryan R

Executive Administrator

We are a growing company and with that comes with growing pains. Tracs has been great in helping us grow our company and looking into the features we need for the future.

No one want's to listen to our problems or resolve those problems. I emailed several complaints to I guess if you want to call the sales reps they do not reply.

I have always had a great experience with NAPA TRACS. The installation, updates, technical support, and feature enhancements are all easy to comprehend and their online training is awesome.

I also hate that the RO numbers do not come up when you order from anyone except Napa. Instead it puts a generic purchase order number and you have to guess what the part is for when it gets here.

Previously we had used AllData Manage and it could not look up vins or license plates and we love that we can do that through this program. The customer service is fantastic.

VIN decoder for late model vehicles isn't always accurate, and often times transfers the wrong vehicle to the labor guide.

Overall it is easy to use and the outside help if needed is happy to help.

Having used another system for years it was very hard to use. Hitting "history" won't get you what you expect and so on.

This program keeps you focused on what it takes to make your business profitable. Good company with great customer service.

We struggled with the workflow sometimes; it can be rigid.

The system overall has a good feel to it, useful information like what your sales are at, cost of people, parts, tax, ect. Worldpac connect makes my life easier.

Would like a picture feature of failing items on car to chow customers.

The scheduling feature is a good one because it keeps me organized and the other functions of the program like accounting and inventory keep you informed and organized.

I am a small business and this program definitely has most of the functions that I need and is economically priced so that I can afford it. The customer service is fantastic.