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NAPA TRACS is designed for auto repair shops, fleet management businesses, automotive service centers, and independent repair facilities.
Designed for auto repair shops, service advisors, parts sourcing departments, digital inspection teams, and shop management professionals, the tool helps order parts, inspect vehicles, and more.
We are a growing company and with that comes with growing pains. Tracs has been great in helping us grow our company and looking into the features we need for the future.
No one want's to listen to our problems or resolve those problems. I emailed several complaints to I guess if you want to call the sales reps they do not reply.
I have always had a great experience with NAPA TRACS. The installation, updates, technical support, and feature enhancements are all easy to comprehend and their online training is awesome.
I also hate that the RO numbers do not come up when you order from anyone except Napa. Instead it puts a generic purchase order number and you have to guess what the part is for when it gets here.
Previously we had used AllData Manage and it could not look up vins or license plates and we love that we can do that through this program. The customer service is fantastic.
VIN decoder for late model vehicles isn't always accurate, and often times transfers the wrong vehicle to the labor guide.
Overall it is easy to use and the outside help if needed is happy to help.
Having used another system for years it was very hard to use. Hitting "history" won't get you what you expect and so on.
I genuinely feel like the team there care about our business and really want the best, from [SENSITIVE CONTENT] and my boys [SENSITIVE CONTENT] at Tech Support.
I hate to be a downer here but...… I really hate the taxes I have been having to pay since making the change. I mean I have multiplied the taxes several times and it really is painful.
WE have never ask for help and not had a return in less that 5 minutes with resolution every time, Our overall experience is AWESOME.
Don’t be sold by imitations and inferior sales tactics.
I love shop 4D, the company is great, lead by great people. They offer everything from shop management, to marketing, to coaching.
I started using Shop4D within a year of when they opened for business. I was struggling because of family health problems.
We quickly bring the new hires up to speed and they can learn how to be really good at what they do. The weekly training and the built in training is amazing.
The hardest part of this software was learning this software. I'm highly skilled in the computer area and I struggled a little in the first week.
NAPA TRACS
Shop4D
Top FeaturesNAPA TRACS
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Shop4D
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