# Compare NAPA TRACS vs AutoRepair Cloud 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare NAPA TRACS and AutoRepair Cloud based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/61551-147213/NAPA-TRACS-vs-AutoRepair-Cloud

---

# NAPA TRACS vs AutoRepair Cloud Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

NAPA TRACSAutoRepair Cloud2/4 selected

[NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.2 (258)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/)

[AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/)[4.9 (163)](https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews/)

[## NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.2 (258)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/)

Starting Price

$109.00/month

Value-for-Money

4.2

Functionality

4.1

Ease of Use

4.1

Customer Service

4.4

Reviews Sentiment

JP

TW

Based on [258 reviews](#user-reviews)

Positive

208

Neutral

34

Negative

16

[## AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/)[4.9 (163)](https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews/)

Starting Price

$59.99/month

Value-for-Money

4.9

Functionality

4.9

Ease of Use

4.8

Customer Service

4.7

Reviews Sentiment

JM

KF

Based on [163 reviews](#user-reviews)

Positive

161

Neutral

2

Negative

0

## Summary

* * *

Features in Auto Repair Software

39 / 45

Best performer

43 / 45

Only AutoRepair Cloud

-   API
-   Communication Management
-   Document Management

User satisfaction

User satisfaction

4.2

User reviews[258](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/)

Ease of use

4.1

Functionality

4.1

Value for money

4.2

Customer support

4.4

User satisfaction

4.9

User reviews[163](https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews/)

Ease of use

4.8

Functionality

4.9

Value for money

4.9

Customer support

4.7

Price starts from

Price starts from

$109Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$59.99Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

NAPA TRACS is designed for auto repair shops, fleet management businesses, automotive service centers, and independent repair facilities.

Best for

Designed for mechanics, vehicle fleet managers, and auto repair shop owners and chains, the platform assists with auto shop management.

## User reviews

Pros & cons

JP

Jesse P.

Na

> "Napa Tracs helps me tracks parts, tools, and fluids with ease as well as create invoices whenever i need."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___7085272)

TW

Taylor W.

Accounting

> "We need better inventory management systems, you can not use tracs on specific devices, to do any dvis you have to pay for..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___7041084)

TW

Taylor W.

Accounting

> "I like how the accounts payable is set up and the payment process works."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___7041084)

JP

Jesse P.

Na

> "It also seems to be a really big app that make my computer slow at times"

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___7085272)

BM

Brandon M.

Associate Manager

> "Being able to look up VIN's and license plate numbers really help in accurately identifying a vehicle."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6443687)

AL

Alejandro L.

Fleet Manager

> "It gets a bit expensive for our small business."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6664018)

TJ

Tara J.

Maintenance Shop Admin

> "A simple screen layout makes it easy to navigate through the system to access information."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6678594)

JM

Jaqlyn M.

HR and Operations Manager

> "It works with third party software to bridge some of the features it lacks; however, having two different software is..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6015871)

JM

Jaqlyn M.

HR and Operations Manager

> "It's easy to use and effective, but making it an all-in-one software that features communication/texting, more..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6015871)

DP

Don P.

Owner

> "I do not like to have the caps lock on all the time and I would really prefer to be able to see on the invoice when..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3537489)

SN

Sarah N.

Cfo

> "I love how easy it is to look up parts and order them .and how reasonable they are.great customer service"

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6380277)

EP

Erin P.

Office Manager / Service Advisor

> "I can't copy and paste information when sending a email. When ever I'm composing the email. If I get interrupted, it won't..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3537191)

RH

Robert H.

Owner

> "I like the integration with ordering parts from the Napa store and the way it puts those parts directly into the repair..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552362)

TG

Toby G.

owner

> "tracs uses A LOT of power to run this makes the program slow and glitchy esp. when intergrading it with autovitals witch..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563936)

DP

Don P.

Owner

> "I like being able to check the parts at the NAPA store, I also like the capability to look up the times for the labor..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3537489)

DB

Dominic B.

owner

> "sometimes when running updates it loses things and i have to call support to get them back"

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___4981220)

JM

Jaqlyn M.

HR and Operations Manager

> "The pricing is great, and I think it's a good starting point for any new shops or those who aren't tech savvy."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6015871)

MV

Melissa V.

Business Manager

> "There are some issues with the labor costs that have not been able to be fixed and it has added an additional step to my..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536189)

RC

Roxann C.

bookkeepr

> "It is nice we can reprint an invoice for a customer for warranty purposes if they don't hve heirs."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563814)

LY

Lamar Y.

owner

> "however if they previously had a balance from the former shop it doesn't calculate the right amount owed. definitely..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563388)

KC

Kathleen C.

Owner

> "NAPA TRACS is an easy-to-use shop management software that is simple to train new staff members on and has detailed..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3556638)

MV

Michael V.

Office Manager

> "Allow a client to kick another client out of an appointment, or don't have an appointment also lock the work order."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3554416)

PH

Peggy H.

Office Manager

> "It has a few glitches as does everything but overall It does what I need it to do and I keep finding new stuff the more I..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3556661)

ML

Mary L.

CFO

> "They show a zero balance on their account but in quickbooks they have open invoices that the payments aren't applying to."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552463)

JM

Jaqlyn M.

HR and Operations Manager

> "All of the features that TRACS does offer, it does well."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6015871)

AS

Andrea S.

office manager

> "Repair Link is weird, can't transfer cart a lot of the time without having to close out Tracs and reopen."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552494)

MB

Marisa B.

Service Advisor

> "We recently switched to Enterprise so we can easily order from Napa, Advance, Worldpac, etc."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3487341)

JG

Jesse G.

OWNER

> "I can do it the same day, but after one day, I have to call in and spend 20 min on the phone with tech support to add..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3554320)

MO

Mazin O.

Owner

> "Euro year of increase my business with using NAPA TRACS and the reporting that it offers"

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___4030334)

JC

Jim C.

President

> "Same thing applies to the customer look up. If you don't type in the customer name EXACTLY as it is in the system it will..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536159)

JS

John S.

owner

> "I really like vin decoder to save me from typing vin in manually"

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3556958)

AS

Amarjit S.

owner

> "need tesla vin also tire company NTW does not work and if i put manual parts cost mark up does not work"

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3562939)

MC

Missy C.

Owner

> "My work orders and invoices look more modern, professional."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3561525)

WP

William P.

PRESIDENT

> "should be able to do it by itself during the night. if I make a mistake on an invoice I cannot go back to a work order to..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3556842)

TG

Toby G.

owner

> "over all I do like tracs and plan to continue using it however I do feel that the program could be improved if some of the..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563936)

AK

Allen K.

OWNER

> "Sometime times when you have a existing vehicle in the system and you need to go to prolink it can't find the vehicle."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552545)

AC

Amy C.

MGR

> "Being able to undo an invoice is a great add as well."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3542156)

DD

Daniel D.

OWNER

> "Tracs often times drops orders and doesn't transmit them although it says ordered leaving us without parts."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3556549)

SG

Shelley G.

Office Manager

> "My favorite feature about this software is the profitability worksheet. "

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3541192)

TH

TIm H.

Parts Manager

> "We have input some request on the old system, but you pretty much ignored us on that at the time and pretty much ignored..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536703)

LW

Liz W.

Bookkeeper

> "I love that it’s all encompassed all the ordering parts and labor rates on one easy to use platform."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3539403)

TF

Tim F.

owner

> "i don't use the accounting features and would prefer the payment of invoices was not on the system"

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3554698)

SM

Shari M.

manager

> "I like the access to look up parts in one area."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536901)

AK

Allen K.

OWNER

> "Sometimes it wont even connect to prolink or any of the other tabs it just sits there and spins."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552545)

JW

Joe W.

Management

> "The ease of use and the price point of the product"

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6001741)

RV

Ronald V.

Owner

> "It's so heavy to run that the best computer you can buy off the shelf at your local electronics supplier will struggle to..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3537121)

KB

Kelly B.

President

> "Most features have the same functionality so the learning curve is very small"

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3541465)

DM

David M.

owner

> "Napa seldom fixes issues that the daily user has problems with , lots of empty promises , they only seem to care about the..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3554582)

EP

Eric P.

Owner

> "Great integrated labor and parts ordering."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552385)

MB

Marisa B.

Service Advisor

> "I also hate that the RO numbers do not come up when you order from anyone except Napa."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3487341)

CM

Carson M.

owner

> "The ease of making estimates using Napa parts and Mitchel labor is fast and easy."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536082)

BW

Bill W.

MANAGER

> "No spell check and having to put mileage in 4 times"

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3553065)

RC

Roxann C.

bookkeepr

> "The invoices are very easy to read and are some what adaptable to each shop's circumstances."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563814)

DL

Daniel L.

President

> "TRACS should be able to fix their "Memory Leaks" issues. "

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3542316)

LS

Lisa S.

VP

> "A very good tool, wish I had more time to use other features of it but with running the business and having employees"

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552718)

VR

Verified Reviewer

Office Manager

> "RepairLink doesn't support Heavy Duty through Tracs."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536708)

SM

Shari M.

manager

> "I like that they transfer most of the time to the job ticket. "

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536901)

EP

Erin P.

Office Manager / Service Advisor

> "It doesn't allow me to copy my progress either."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3537191)

KG

Krystle G.

Office Mgr

> "We would like to see improvements made to the accounting/reporting side of things in the future."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552819)

BM

Brian M.

Owner

> "Vehicle color picks are miss spelled and confusing"

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3564446)

PD

Pete D.

Owner

> "I use the invoicing portion the most and that works fine."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3564386)

JC

Jim C.

President

> "No way of adding "industry" related words to the dictionary."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536159)

JDA

Jeff Denise A.

OWNER

> "I love the Enterprise reports to see where our money is going."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3565421)

CM

Carson M.

owner

> "Using parts suppliers other than Napa can be less intuative."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536082)

KB

Kelly B.

President

> "The compatibility across legacy to enterprise is terrific."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3541465)

TH

TIm H.

Parts Manager

> "I emailed several complaints to I guess if you want to call the sales reps they do not reply."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536703)

DR

Danelle R.

OWNER/ SERVICE WRITER

> "It makes my job of making estimates easy."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563790)

ML

Mark L.

Owner

> "The parts/PO requirement is extremely clunky and time consuming."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536143)

JB

Jason B.

OWNER

> "i like it better than pen and paper. and trac is just a bit easier than using paper"

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536043)

CP

Charlie P.

Shop Owner

> "The ability to login from the road and work up a quote or run reports is hampered by the server based application. "

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3046857)

CD

Chris D.

GSE manager

> "the whole process is easy to use and the history of work performed and parts used is great."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3845747)

BC

Bryan C.

MANAGER

> "prolink not integrating with all of the vehicles"

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3565177)

DF

Dirk F.

Owner

> "Had an employee start and took to the software immediately since it is very user friendly."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3554160)

KH

Karen H.

owner

> "Nothing!!! If my computer goes down i am lost with my napa tracs"

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3561953)

DJ

Don J.

owner

> "The fairly consistent usage from legacy to enterprise is good. "

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3562888)

CG

Charles G.

OWNER

> "Never update very simple system does not keep up with the times."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3539360)

RH

Ryan H.

owner

> "i like the ability to send and invoice work orders estimates and invoices on the fly with ease of access being able to..."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#SoftwareAdvice___2604563)

RC

Roxann C.

bookkeepr

> "No one has really been able to help me set up labels under the new system."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563814)

RS

Randal S.

Owner

> "Overall Tracs has been working out well for us as a new business with much learning still to do."

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536174)

BK

BARBart K.

OWNER

> "Sometimes WE HAVE TROUBLE WITH THE LABOR OPTIONS AND HAVE THOUGHT ABOUT GOING TO ALLDATA"

[See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3561767)

[View Reviews](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/)

JM

Joe M.

Owner

> "A good feature for creating concerns: they can be added either manually by me or by the client’s..."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6795660)

VR

Verified Reviewer

Dental Intern

> "The application sometimes lags or "stucks," with some users noting it can run slowly."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___7101724)

KF

Kent F.

Auto repair mechanic

> "Good dashboard, where I could easily navigate to main features of the application: list of customers..."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6732256)

SR

Sam R.

Owner and operator

> "Technical information chapter has a lot data about auto repair but not enough about auto body..."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6856022)

KF

Kent F.

Auto repair mechanic

> "Repair Order page looks great too: different repair item items, ability to add labor estimate or..."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6732256)

DB

Darrell B.

Shop Manager

> "There were not enough guides, and the videos on the YouTube-channel are often old and irrelevant today."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6799029)

BF

Boca F.

Owner

> "I found the CRM & Marketing feature is very useful, in particular the integration with Google Business..."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6645114)

DG

Donald G.

Business Owner

> "Impossible to attach and send media in the shop's internal chat."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6771269)

JB

John B.

President

> "It contains many management features as well as technical information that helps directly in vehicles..."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6777488)

GS

Gary S.

Service Manager

> "Integration with CARFAX seems not enough (VIN search catches only vehicle information)"

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6707385)

DB

Darrell B.

Shop Manager

> "Employee management and permissions settings for them are well implemented. And financial reports are..."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6799029)

PR

Pedro R.

Auto repair mechanic

> "Some features seem quite complicated to me, and there are no instructions for them or they are not..."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6797078)

SH

Stephen H.

Owner, technician

> "I found the ARC advisor feature very useful, where by Concern I could see detailed steps how to find..."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6788614)

RS

Rich S.

Administrator

> "Some troubles with creating appointments via online scheduler on shop website."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6759458)

BH

Breck H.

Owner and Operator

> "chat support responds almost instantly, to assist with any questions or fixes needed."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___7074427)

AF

Ayaz F.

Owner

> "VIN and L/Plate search sometimes returns not valid vehicle data."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6506595)

KS

Kenneth S.

Manager

> "It has integrated mobile version that includes the most important features from the desktop version."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6815854)

SM

Sean M.

Mechanic and Shop owner

> "Some times it is hard to navigate through and change repair order templates."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6666464)

RS

Richard S.

Business Owner

> "Good feature of appointments scheduling, which also has SMS/Email reminder for my clients a day before..."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6673813)

MG

Mary G.

Co Owner

> "As it is completely cloud based application, it becomes slow sometimes when Internet is not fine."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6653179)

JH

Jimmie H.

Owner

> "In addition, I can export data from the app in a format that is convenient for me."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6781812)

JG

Jacquie G.

Technician and manager

> "It was difficult to import data, it took a long time to prepare the file for import."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6756166)

AG

Ashley G.

Owner of auto repair shop

> "Among the advantages, I would like to highlight the ability to save detailed information about..."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6456517)

DB

Darrell B.

Shop Manager

> "There were some difficulties when I started using the application."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6799029)

GS

Gary S.

Service Manager

> "I like detailed and configurable customer and vehicle form, when I can put a lot of important..."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6707385)

AR

Allen R.

Technician

> "Only one disadvantage: not enough technical documentation for some cars."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6678949)

RA

Ricardo A.

Owner

> "The domain page of shop, although poorly configurable, but looks very attractive to my customers."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6827035)

MJ

Michael J.

Owner

> "The only downside is that it is very difficult to find some features."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6825274)

BL

Benjamin L.

Owner

> "I also like the Communication Center and ability to send different types of messages to my customers."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6477516)

JR

Jim R.

Business Owner

> "Not enough configurable synchronization to QuickBooks"

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6720172)

GL

Greg L.

Business Owner

> "I like the Part Orders and Inventory feature, which helps me with parts management."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6716634)

MC

Michael C.

Mechanic

> "Its cell version seems too much limited by available features."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6754525)

JP

Jacob P.

Worker

> "It provides a huge volume of data which could be stored for each customer and vehicle."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6667836)

JP

Jacob P.

Worker

> "Not proper work of application when Internet connection is not fast enough."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6667836)

MC

Michael C.

Mechanic

> "What I like most is the technical documentation for vehicles. But overall, I like that this application..."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6754525)

BB

Brittany B.

Customer Service Representative

> "Not enough tutorials how to use some features, especially Inventory chapter."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6526665)

BL

Bob L.

Owner

> "I really liked the updated time tracker and statistics of employees' work."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6798107)

AL

Albert L.

President

> "Repair order page is not enough configurable."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6639962)

GJ

Gerry J.

Business Owner

> "I also like integration with Google marketing tools (ex., Google Business, Google Ads, Reviews)."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6729882)

MS

Marios S.

Manager

> "The notifications feature seems not enough understandable for me."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6647545)

AR

Adrian R.

Technician

> "The Communication Center with vehicle owners looks multifunctional (including sending different Media)."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6511881)

BR

Bob R.

Owner

> "Maintenances information is missed for some vehicles."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6670317)

SS

Stuart S.

Owner and auto repair mechanic

> "The AutoRepair Cloud turned out to be the most optimal: inexpensive, but at the same time quite..."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6830059)

JHV

Jose Harmin V.

Principal

> "Technical Timesheet in Common Reports seems incomplete and non-understandable."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6650092)

AN

Anthony N.

President

> "Work Board and Workflows are very useful for quick change of repair status."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6687195)

NM

Nikola M.

Mechanic

> "It has some random bugs, but is not critical for me."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6668172)

BL

Bob L.

Owner

> "My employees speak very highly of the technical information for vehicles."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6798107)

RC

Romel C.

CEO-Founder

> "To much limited functionality of multilocation."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6705771)

CC

Celso C.

Auto repair mechanic

> "I like the wide choice of invoice templates."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6801596)

SJ

Sergio J.

Shop Manager and Lead Estimator

> "Unfortunately, when the Internet is bad it often switches to offline mode."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6740312)

JA

Jerry A.

Owner

> "Very good application, has wide list of features, integration with other products is available too."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6666681)

AG

Ashley G.

Owner of auto repair shop

> "For many of the app's features, there are no tutorials on how to use them."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6456517)

VM

Valerie M.

Manager

> "Great user interface, useful features (in particular, different types of technical documentation)"

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6709220)

TW

Tabatha W.

Office Manager

> "A bit stuck when you open a big repair order"

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6737842)

RC

Raul C.

Owner

> "I like full integration of all features with tablet devices."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6619546)

AR

Adrian R.

Technician

> "Customer Support Chat sometimes gives reply with a delay."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6511881)

JS

Jawad S.

Technician

> "I also like detailed Financial Report on all transactions."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6632714)

GDM

Gustavo D M.

Manager

> "A lot of configurations, but not enough instructions how to use them"

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6713810)

AG

Alex G.

Business owner

> "Marketing is also helpful, I use it for emailing my customers."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6688674)

ML

Magdalen L.

Vice President

> "In my opinion, some of the features are placed incorrect, which is a bit confusing."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6672683)

SJ

Sergio J.

Shop Manager and Lead Estimator

> "Excellent user-interface design, easy-to-understand menu, where all features sorted correctly and..."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6740312)

AL

Aaron L.

C.O.O Owner

> "I don't see any serious cons in this app, only just some minor cosmetic issues."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6660820)

CK

Charles K.

Technician

> "For a small business mechanic, this fits just right and keeps my overhead very low."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6658041)

HA

Husam A.

Gerphic DESGIN

> "On-site response speed and excessive alerts"

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___4908747)

JHV

Jose Harmin V.

Principal

> "Reviews synchronization from Google and Yelp."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___6650092)

JK

Jessica K.

owner

> "it was a ok experience, nothing special and didn't wow me in any way."

[See full review](https://www.capterra.com/p/147213/AutoRepair-Cloud/#Capterra___2899238)

[View Reviews](https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews/)

## User interface

4.21 (258)

[AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/)

4.88 (163)

### Features

NAPA TRACS

39/45

-   Accounting
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Appointment Management
-   Appointment Scheduling
-   Billing & Invoicing
-   Chat/Messaging
-   Communication Management
-   CRM
-   Customer Database
-   Customer History
-   Data Import/Export
-   Document Management
-   Electronic Signature
-   Employee Scheduling
-   Estimating
-   Generative AI
-   Inspection Management
-   Inventory Management
-   Job Tracking
-   Labor Cost Reporting
-   Labor Rates
-   Maintenance Scheduling
-   Marketing Management
-   Multi-Location
-   Order Management
-   Parts Management
-   Point of Sale (POS)
-   Prioritization
-   Progress Tracking
-   Purchase Order Management
-   Quotes/Estimates
-   Records Management
-   Reminders
-   Reporting & Statistics
-   Service History
-   Third-Party Integrations
-   Time Tracking
-   User Management
-   Vehicle Information
-   VIN Lookup
-   Workflow Management
-   Work Order Management

[See all features](https://www.capterra.com/p/61551/NAPA-TRACS/#features)

AutoRepair Cloud

Top features

43/45

-   Accounting
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Appointment Management
-   Appointment Scheduling
-   Billing & Invoicing
-   Chat/Messaging
-   Communication Management
-   CRM
-   Customer Database
-   Customer History
-   Data Import/Export
-   Document Management
-   Electronic Signature
-   Employee Scheduling
-   Estimating
-   Generative AI
-   Inspection Management
-   Inventory Management
-   Job Tracking
-   Labor Cost Reporting
-   Labor Rates
-   Maintenance Scheduling
-   Marketing Management
-   Multi-Location
-   Order Management
-   Parts Management
-   Point of Sale (POS)
-   Prioritization
-   Progress Tracking
-   Purchase Order Management
-   Quotes/Estimates
-   Records Management
-   Reminders
-   Reporting & Statistics
-   Service History
-   Third-Party Integrations
-   Time Tracking
-   User Management
-   Vehicle Information
-   VIN Lookup
-   Workflow Management
-   Work Order Management

[See all features](https://www.capterra.com/p/147213/AutoRepair-Cloud/#features)

### Recognition

No recognitions have been awarded to NAPA TRACS

No recognitions have been awarded to AutoRepair Cloud

### Deployment & support

NAPA TRACS

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

AutoRepair Cloud

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

NAPA TRACS

-   By NAPA Auto Parts
-   Located in United States
-   Founded in 1928

AutoRepair Cloud

-   By InterTAD
-   Located in United States
-   Founded in 2004

## Popular Comparisons

[NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.21 (258)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/)

vs

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[AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/)[4.88 (163)](https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews/)

vs

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[NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.21 (258)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/)

vs

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$109/month

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[AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/)[4.88 (163)](https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews/)

vs

[AutoLeap](https://www.capterra.com/p/216500/Autoleap/)[4.84 (742)](https://www.capterra.com/p/216500/Autoleap/reviews/)

$59.99/month

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$199/month

4.9

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4.8

4.8

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[View full comparison](https://www.capterra.com/compare/147213-216500/AutoRepair-Cloud-vs-Autoleap)

[NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.21 (258)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/)

vs

[Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[4.61 (263)](https://www.capterra.com/p/169022/Shopmonkey/reviews/)

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[View full comparison](https://www.capterra.com/compare/61551-169022/NAPA-TRACS-vs-Shopmonkey)

[AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/)[4.88 (163)](https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews/)

vs

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$59.99/month

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4.9

Features

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4.8

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[View full comparison](https://www.capterra.com/compare/147213-169022/AutoRepair-Cloud-vs-Shopmonkey)

[NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.21 (258)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/)

vs

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$109/month

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4.1

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4.1

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[View full comparison](https://www.capterra.com/compare/61551-190952/NAPA-TRACS-vs-Tekmetric)

[NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.21 (258)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/)

vs

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4.1

Features

4.5

4.1

Ease of Use

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[View full comparison](https://www.capterra.com/compare/61551-153469/NAPA-TRACS-vs-Shop-Ware)

[NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.21 (258)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/)

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