# Compare NAPA TRACS vs Shop-Ware 2026 | Capterra > Unsure of what to choose? Check Capterra to compare NAPA TRACS and Shop-Ware based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/61551-153469/NAPA-TRACS-vs-Shop-Ware --- # NAPA TRACS vs Shop-Ware Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: NAPA TRACSShop-Ware2/4 selected [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.2 (258)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[4.8 (162)](https://www.capterra.com/p/153469/Shop-Ware/reviews/) [## NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.2 (258)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) Starting Price $109.00/month Value-for-Money 4.2 Functionality 4.1 Ease of Use 4.1 Customer Service 4.4 Reviews Sentiment JP TW Based on [258 reviews](#user-reviews) Positive 208 Neutral 34 Negative 16 [## Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[4.8 (162)](https://www.capterra.com/p/153469/Shop-Ware/reviews/) Starting Price $249.00/month Value-for-Money 4.8 Functionality 4.5 Ease of Use 4.7 Customer Service 4.8 Reviews Sentiment Based on [162 reviews](#user-reviews) Positive 158 Neutral 3 Negative 1 ## Summary * * * Features in Auto Repair Software Best performer 39 / 45 Only NAPA TRACS - Activity Dashboard - Chat/Messaging - Electronic Signature 30 / 45 Only Shop-Ware - Communication Management User satisfaction User satisfaction 4.2 User reviews[258](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) Ease of use 4.1 Functionality 4.1 Value for money 4.2 Customer support 4.4 User satisfaction 4.8 User reviews[162](https://www.capterra.com/p/153469/Shop-Ware/reviews/) Ease of use 4.7 Functionality 4.5 Value for money 4.8 Customer support 4.8 Price starts from Price starts from $109Flat Rate, Per Month - Free version - Free trial Price starts from $249Flat Rate, Per Month - Free version - Free trial Best for Best for NAPA TRACS is designed for auto repair shops, fleet management businesses, automotive service centers, and independent repair facilities. Best for Independent Automotive Repair, Automotive Aftermarket ## User reviews Pros & cons JP Jesse P. Na > "Napa Tracs helps me tracks parts, tools, and fluids with ease as well as create invoices whenever i need." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___7085272) TW Taylor W. Accounting > "We need better inventory management systems, you can not use tracs on specific devices, to do any dvis you have to pay for..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___7041084) TW Taylor W. Accounting > "I like how the accounts payable is set up and the payment process works." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___7041084) JP Jesse P. Na > "It also seems to be a really big app that make my computer slow at times" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___7085272) BM Brandon M. Associate Manager > "Being able to look up VIN's and license plate numbers really help in accurately identifying a vehicle." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6443687) AL Alejandro L. Fleet Manager > "It gets a bit expensive for our small business." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6664018) TJ Tara J. Maintenance Shop Admin > "A simple screen layout makes it easy to navigate through the system to access information." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6678594) JM Jaqlyn M. HR and Operations Manager > "It works with third party software to bridge some of the features it lacks; however, having two different software is..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6015871) JM Jaqlyn M. HR and Operations Manager > "It's easy to use and effective, but making it an all-in-one software that features communication/texting, more..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6015871) DP Don P. Owner > "I do not like to have the caps lock on all the time and I would really prefer to be able to see on the invoice when..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3537489) SN Sarah N. Cfo > "I love how easy it is to look up parts and order them .and how reasonable they are.great customer service" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6380277) EP Erin P. Office Manager / Service Advisor > "I can't copy and paste information when sending a email. When ever I'm composing the email. If I get interrupted, it won't..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3537191) RH Robert H. Owner > "I like the integration with ordering parts from the Napa store and the way it puts those parts directly into the repair..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552362) TG Toby G. owner > "tracs uses A LOT of power to run this makes the program slow and glitchy esp. when intergrading it with autovitals witch..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563936) DP Don P. Owner > "I like being able to check the parts at the NAPA store, I also like the capability to look up the times for the labor..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3537489) DB Dominic B. owner > "sometimes when running updates it loses things and i have to call support to get them back" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___4981220) JM Jaqlyn M. HR and Operations Manager > "The pricing is great, and I think it's a good starting point for any new shops or those who aren't tech savvy." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6015871) MV Melissa V. Business Manager > "There are some issues with the labor costs that have not been able to be fixed and it has added an additional step to my..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536189) RC Roxann C. bookkeepr > "It is nice we can reprint an invoice for a customer for warranty purposes if they don't hve heirs." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563814) LY Lamar Y. owner > "however if they previously had a balance from the former shop it doesn't calculate the right amount owed. definitely..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563388) KC Kathleen C. Owner > "NAPA TRACS is an easy-to-use shop management software that is simple to train new staff members on and has detailed..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3556638) MV Michael V. Office Manager > "Allow a client to kick another client out of an appointment, or don't have an appointment also lock the work order." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3554416) PH Peggy H. Office Manager > "It has a few glitches as does everything but overall It does what I need it to do and I keep finding new stuff the more I..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3556661) ML Mary L. CFO > "They show a zero balance on their account but in quickbooks they have open invoices that the payments aren't applying to." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552463) JM Jaqlyn M. HR and Operations Manager > "All of the features that TRACS does offer, it does well." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6015871) AS Andrea S. office manager > "Repair Link is weird, can't transfer cart a lot of the time without having to close out Tracs and reopen." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552494) MB Marisa B. Service Advisor > "We recently switched to Enterprise so we can easily order from Napa, Advance, Worldpac, etc." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3487341) JG Jesse G. OWNER > "I can do it the same day, but after one day, I have to call in and spend 20 min on the phone with tech support to add..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3554320) MO Mazin O. Owner > "Euro year of increase my business with using NAPA TRACS and the reporting that it offers" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___4030334) JC Jim C. President > "Same thing applies to the customer look up. If you don't type in the customer name EXACTLY as it is in the system it will..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536159) JS John S. owner > "I really like vin decoder to save me from typing vin in manually" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3556958) AS Amarjit S. owner > "need tesla vin also tire company NTW does not work and if i put manual parts cost mark up does not work" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3562939) MC Missy C. Owner > "My work orders and invoices look more modern, professional." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3561525) WP William P. PRESIDENT > "should be able to do it by itself during the night. if I make a mistake on an invoice I cannot go back to a work order to..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3556842) TG Toby G. owner > "over all I do like tracs and plan to continue using it however I do feel that the program could be improved if some of the..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563936) AK Allen K. OWNER > "Sometime times when you have a existing vehicle in the system and you need to go to prolink it can't find the vehicle." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552545) AC Amy C. MGR > "Being able to undo an invoice is a great add as well." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3542156) DD Daniel D. OWNER > "Tracs often times drops orders and doesn't transmit them although it says ordered leaving us without parts." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3556549) SG Shelley G. Office Manager > "My favorite feature about this software is the profitability worksheet. " [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3541192) TH TIm H. Parts Manager > "We have input some request on the old system, but you pretty much ignored us on that at the time and pretty much ignored..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536703) LW Liz W. Bookkeeper > "I love that it’s all encompassed all the ordering parts and labor rates on one easy to use platform." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3539403) TF Tim F. owner > "i don't use the accounting features and would prefer the payment of invoices was not on the system" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3554698) SM Shari M. manager > "I like the access to look up parts in one area." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536901) AK Allen K. OWNER > "Sometimes it wont even connect to prolink or any of the other tabs it just sits there and spins." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552545) JW Joe W. Management > "The ease of use and the price point of the product" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___6001741) RV Ronald V. Owner > "It's so heavy to run that the best computer you can buy off the shelf at your local electronics supplier will struggle to..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3537121) KB Kelly B. President > "Most features have the same functionality so the learning curve is very small" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3541465) DM David M. owner > "Napa seldom fixes issues that the daily user has problems with , lots of empty promises , they only seem to care about the..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3554582) EP Eric P. Owner > "Great integrated labor and parts ordering." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552385) MB Marisa B. Service Advisor > "I also hate that the RO numbers do not come up when you order from anyone except Napa." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3487341) CM Carson M. owner > "The ease of making estimates using Napa parts and Mitchel labor is fast and easy." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536082) BW Bill W. MANAGER > "No spell check and having to put mileage in 4 times" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3553065) RC Roxann C. bookkeepr > "The invoices are very easy to read and are some what adaptable to each shop's circumstances." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563814) DL Daniel L. President > "TRACS should be able to fix their "Memory Leaks" issues. " [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3542316) LS Lisa S. VP > "A very good tool, wish I had more time to use other features of it but with running the business and having employees" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552718) VR Verified Reviewer Office Manager > "RepairLink doesn't support Heavy Duty through Tracs." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536708) SM Shari M. manager > "I like that they transfer most of the time to the job ticket. " [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536901) EP Erin P. Office Manager / Service Advisor > "It doesn't allow me to copy my progress either." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3537191) KG Krystle G. Office Mgr > "We would like to see improvements made to the accounting/reporting side of things in the future." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3552819) BM Brian M. Owner > "Vehicle color picks are miss spelled and confusing" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3564446) PD Pete D. Owner > "I use the invoicing portion the most and that works fine." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3564386) JC Jim C. President > "No way of adding "industry" related words to the dictionary." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536159) JDA Jeff Denise A. OWNER > "I love the Enterprise reports to see where our money is going." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3565421) CM Carson M. owner > "Using parts suppliers other than Napa can be less intuative." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536082) KB Kelly B. President > "The compatibility across legacy to enterprise is terrific." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3541465) TH TIm H. Parts Manager > "I emailed several complaints to I guess if you want to call the sales reps they do not reply." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536703) DR Danelle R. OWNER/ SERVICE WRITER > "It makes my job of making estimates easy." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563790) ML Mark L. Owner > "The parts/PO requirement is extremely clunky and time consuming." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536143) JB Jason B. OWNER > "i like it better than pen and paper. and trac is just a bit easier than using paper" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536043) CP Charlie P. Shop Owner > "The ability to login from the road and work up a quote or run reports is hampered by the server based application. " [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3046857) CD Chris D. GSE manager > "the whole process is easy to use and the history of work performed and parts used is great." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3845747) BC Bryan C. MANAGER > "prolink not integrating with all of the vehicles" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3565177) DF Dirk F. Owner > "Had an employee start and took to the software immediately since it is very user friendly." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3554160) KH Karen H. owner > "Nothing!!! If my computer goes down i am lost with my napa tracs" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3561953) DJ Don J. owner > "The fairly consistent usage from legacy to enterprise is good. " [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3562888) CG Charles G. OWNER > "Never update very simple system does not keep up with the times." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3539360) RH Ryan H. owner > "i like the ability to send and invoice work orders estimates and invoices on the fly with ease of access being able to..." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#SoftwareAdvice___2604563) RC Roxann C. bookkeepr > "No one has really been able to help me set up labels under the new system." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3563814) RS Randal S. Owner > "Overall Tracs has been working out well for us as a new business with much learning still to do." [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3536174) BK BARBart K. OWNER > "Sometimes WE HAVE TROUBLE WITH THE LABOR OPTIONS AND HAVE THOUGHT ABOUT GOING TO ALLDATA" [See full review](https://www.capterra.com/p/61551/NAPA-TRACS/#Capterra___3561767) [View Reviews](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) AI Ahmed I. Co-owner > "They also have real-time profitability tracker which helps you optimize your business' revenue." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___6750068) NL Nathan L. Service Advisor > "The lack of orderable recommendations in the context of being able to drag/drop, while shopware has been saying this feature..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3595858) AI Ahmed I. Co-owner > "Managing customer's communications and issues and orders is very easy and simple to do with Shop-ware" [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___6750068) JM John M. Operations Manager > "Once a name is on a ticket it cannot be removed. If there are two \[SENSITIVE CONTENT\] in your system and you pick the wrong..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3577755) NL Nathan L. Service Advisor > "Some of the most impactful features shopware offers is the ability to add media to repair order and being able to send work..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3595858) DW David W. Tech > "For example shop 4D all data manager or auto text me you quickly learn the lack of features and organization that the system..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3940133) MP Marc P. Shop manager > "It helps us efficiently schedule customers, track customer information, and bill customers." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3583066) JR Joseph R. Director of Operations > "Technician's hour rate (cost of labor) is figured as an average so the analytics are useless or at least incorrect" [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3578067) Rosita O. administrator > "This tool helps us enormously with notifications to our clients about the progress of the tasks to be carried out." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3485979) GK Gen K. Service Writer > "Inputting the Vin. Does not recognize older cars and in Hawaii, we have a lot of old cars on the road so it gets frustrating..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3037555) MF Mason F. Owner > "Love the inspection feature and being able to take pictures of the issue." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3578449) DH David H. shop Forman > "some times my tool bar gets over filled with cars i have looked at and i have to clear it out" [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3604743) DH David H. shop Forman > "write up is easy the pictures that we add to our r. o. are a great benfit the costumer see s there car and its repair needs ..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3604743) KR Kory R. Owner > "Minor deal, but it doesn’t integrate repairlink" [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3583433) MF Mason F. Owner > "Great modern solution to the outdated or expensive options like shop monkey or protractor." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3578449) JM Josh M. Service Manager > "The aforementioned inability to unlink with WorldPac, causing parts to wrongly "shoot" onto repair orders already linked." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3046036) MF Mason F. Owner > "Very easy to train use and train new users on, can be accessed on phones and tablets which is needed for mobile service." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3578449) BS Benjamin S. Technician > "The service advisors use at the VIN details and service specifications occasionally which I find inconsistently correct." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3029967) JM John M. Operations Manager > "The ability to share photos with a customer is great." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3577755) RM Robert M. Owner > "Ordering parts from shop ware not working with our service manager" [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3039602) JM Josh M. Service Manager > "Accessibility for customers and all employees helps keep the flow of the shop moving and everyone informed, very easy, and..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3046036) JR Jennifer R. Owner > "There is a glitch in the software for the camera the that deters my technicians from taking photos, which is a huge drawback..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___2447629) LP Leslie P. Customer Care - Admin. Assistant > "The comment I hear most from our customers, other than how much they love our service, is how much they love our software. " [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3577760) BS Benjamin S. Technician > "I have found that some of the fluid capacities are wrong as well." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3029967) GJ Gregory J. Foreman/General Manager > "Shop-Ware is a very efficient and convenient way to keep track of customers work orders and transfer work between..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3046569) GJ Gregory J. Foreman/General Manager > "Doesn't work quite like I would expect a good search engine to work." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3046569) PB Paul B. Parts Manager > "The integration with vendors works great." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3578500) JR Jennifer R. Owner > "The flaws in the partnerships that shop-ware has, such as parts tech and the labor guide." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___2447629) RS Reggie S. President > "I love the clean user interface and the continual improvements being made." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3589242) WL William L. Service Manager > "As a counter person/service advisor my biggest complaint is the lack of auto-fill." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___2463478) Kevin W. Supply Chain Manager > "Great workflow functionality." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3885472) AS Alan S. Owner > "I wish there was a better payment option and the 2 issues listed above were taken care of." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___2464157) SS Stacey S. CEO > "Customer facing sms with powerful features to paint the value picture to your customers." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3056655) AS Alan S. Owner > "I hesitate to move because there is a learning curve and other hick ups involved with that change that I would prefer not to..." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___2464157) AS Austin S. service manager > "Shop-Ware is leading the way with this user friendly software." [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___3577759) KH Kenny H. Owner > "A lot of the things I disliked about this program have been fixed or upgraded. " [See full review](https://www.capterra.com/p/153469/Shop-Ware/#Capterra___2458559) [View Reviews](https://www.capterra.com/p/153469/Shop-Ware/reviews/) ## User interface 4.21 (258) 4.77 (162) ### Features NAPA TRACS Top features 39/45 - Accounting - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Appointment Management - Appointment Scheduling - Billing & Invoicing - Chat/Messaging - Communication Management - CRM - Customer Database - Customer History - Data Import/Export - Document Management - Electronic Signature - Employee Scheduling - Estimating - Generative AI - Inspection Management - Inventory Management - Job Tracking - Labor Cost Reporting - Labor Rates - Maintenance Scheduling - Marketing Management - Multi-Location - Order Management - Parts Management - Point of Sale (POS) - Prioritization - Progress Tracking - Purchase Order Management - Quotes/Estimates - Records Management - Reminders - Reporting & Statistics - Service History - Third-Party Integrations - Time Tracking - User Management - Vehicle Information - VIN Lookup - Workflow Management - Work Order Management [See all features](https://www.capterra.com/p/61551/NAPA-TRACS/#features) Shop-Ware 30/45 - Accounting - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Appointment Management - Appointment Scheduling - Billing & Invoicing - Chat/Messaging - Communication Management - CRM - Customer Database - Customer History - Data Import/Export - Document Management - Electronic Signature - Employee Scheduling - Estimating - Generative AI - Inspection Management - Inventory Management - Job Tracking - Labor Cost Reporting - Labor Rates - Maintenance Scheduling - Marketing Management - Multi-Location - Order Management - Parts Management - Point of Sale (POS) - Prioritization - Progress Tracking - Purchase Order Management - Quotes/Estimates - Records Management - Reminders - Reporting & Statistics - Service History - Third-Party Integrations - Time Tracking - User Management - Vehicle Information - VIN Lookup - Workflow Management - Work Order Management [See all features](https://www.capterra.com/p/153469/Shop-Ware/#features) ### Recognition No recognitions have been awarded to NAPA TRACS No recognitions have been awarded to Shop-Ware ### Deployment & support NAPA TRACS Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Shop-Ware Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details NAPA TRACS - By NAPA Auto Parts - Located in United States - Founded in 1928 Shop-Ware - By Shop-Ware - Located in United States - Founded in 2014 ## Popular Comparisons [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.21 (258)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) vs [ARI](https://www.capterra.com/p/201737/ARI/)[4.63 (600)](https://www.capterra.com/p/201737/ARI/reviews/) $109/month Price $39.99/month 4.1 Features 4.5 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/61551-201737/NAPA-TRACS-vs-ARI) [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[4.77 (162)](https://www.capterra.com/p/153469/Shop-Ware/reviews/) vs [ARI](https://www.capterra.com/p/201737/ARI/)[4.63 (600)](https://www.capterra.com/p/201737/ARI/reviews/) $249/month Price $39.99/month 4.5 Features 4.5 4.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/153469-201737/Shop-Ware-vs-ARI) [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.21 (258)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) vs [AutoLeap](https://www.capterra.com/p/216500/Autoleap/)[4.84 (742)](https://www.capterra.com/p/216500/Autoleap/reviews/) $109/month Price $199/month 4.1 Features 4.8 4.1 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/61551-216500/NAPA-TRACS-vs-Autoleap) [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[4.77 (162)](https://www.capterra.com/p/153469/Shop-Ware/reviews/) vs [AutoLeap](https://www.capterra.com/p/216500/Autoleap/)[4.84 (742)](https://www.capterra.com/p/216500/Autoleap/reviews/) $249/month Price $199/month 4.5 Features 4.8 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/153469-216500/Shop-Ware-vs-Autoleap) [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.21 (258)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) vs [AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/)[4.88 (163)](https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews/) $109/month Price $59.99/month 4.1 Features 4.9 4.1 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/61551-147213/NAPA-TRACS-vs-AutoRepair-Cloud) [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[4.77 (162)](https://www.capterra.com/p/153469/Shop-Ware/reviews/) vs [AutoRepair Cloud](https://www.capterra.com/p/147213/AutoRepair-Cloud/)[4.88 (163)](https://www.capterra.com/p/147213/AutoRepair-Cloud/reviews/) $249/month Price $59.99/month 4.5 Features 4.9 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/147213-153469/AutoRepair-Cloud-vs-Shop-Ware) [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.21 (258)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) vs [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[4.61 (263)](https://www.capterra.com/p/169022/Shopmonkey/reviews/) $109/month Price $199/month 4.1 Features 4.5 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/61551-169022/NAPA-TRACS-vs-Shopmonkey) [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[4.77 (162)](https://www.capterra.com/p/153469/Shop-Ware/reviews/) vs [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[4.61 (263)](https://www.capterra.com/p/169022/Shopmonkey/reviews/) $249/month Price $199/month 4.5 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/153469-169022/Shop-Ware-vs-Shopmonkey) [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.21 (258)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) vs [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/)[4.75 (103)](https://www.capterra.com/p/190952/Tekmetric/reviews/) $109/month Price $179/month 4.1 Features 4.5 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/61551-190952/NAPA-TRACS-vs-Tekmetric) [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[4.77 (162)](https://www.capterra.com/p/153469/Shop-Ware/reviews/) vs [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/)[4.75 (103)](https://www.capterra.com/p/190952/Tekmetric/reviews/) $249/month Price $179/month 4.5 Features 4.5 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/153469-190952/Shop-Ware-vs-Tekmetric) [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)[4.21 (258)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) vs [PartsTech](https://www.capterra.com/p/231766/PartsTech/)[4.56 (118)](https://www.capterra.com/p/231766/PartsTech/reviews/) $109/month Price $0/month 4.1 Features 4.5 4.1 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/61551-231766/NAPA-TRACS-vs-PartsTech) [Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[4.77 (162)](https://www.capterra.com/p/153469/Shop-Ware/reviews/) vs [PartsTech](https://www.capterra.com/p/231766/PartsTech/)[4.56 (118)](https://www.capterra.com/p/231766/PartsTech/reviews/) $249/month Price $0/month 4.5 Features 4.5 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/153469-231766/Shop-Ware-vs-PartsTech)