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NAPA TRACS is designed for auto repair shops, fleet management businesses, automotive service centers, and independent repair facilities.
KUKUI creates online marketing solutions for auto repair shop owners who want to take their business to the next level.
We are a growing company and with that comes with growing pains. Tracs has been great in helping us grow our company and looking into the features we need for the future.
No one want's to listen to our problems or resolve those problems. I emailed several complaints to I guess if you want to call the sales reps they do not reply.
I have always had a great experience with NAPA TRACS. The installation, updates, technical support, and feature enhancements are all easy to comprehend and their online training is awesome.
I also hate that the RO numbers do not come up when you order from anyone except Napa. Instead it puts a generic purchase order number and you have to guess what the part is for when it gets here.
Previously we had used AllData Manage and it could not look up vins or license plates and we love that we can do that through this program. The customer service is fantastic.
VIN decoder for late model vehicles isn't always accurate, and often times transfers the wrong vehicle to the labor guide.
Overall it is easy to use and the outside help if needed is happy to help.
Having used another system for years it was very hard to use. Hitting "history" won't get you what you expect and so on.
It is easy to use, has great graphs and charts full of helpful information, and the staff is very friendly and attentive.
Customers cannot identify that they want to unsubscribe just to notifications about a specific car, so they loose all notifications/reminders.
The simplicity of how it is laid out and the help dropdowns are very straightforward. Customer support has always been top notch and so responsive to all my requests and cries for help.
I pay for a service to be done by professionals, because I am am not in this field. But I expect more than what I am getting.
The product is continually improving and going in the right direction. Our marketer is great and provides good feedback and helps analyze reports on a regular basis.
No person drives under these conditions to change oil at 10k miles.
Call recording makes it easy to find out if managers are doing and answering calls as trained. Email marketing is great to have service reminders, thank you's, and recommended services go out.
The dashboard is a little difficult to navigate, but operable.
NAPA TRACS
Top FeaturesKukui
NAPA TRACS
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Kukui
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